O'Brien Memorial Health Care Center

Outraged, disgusted family member

My aunt was a patient here and the experience for our family could not have been worse. We were not able to get support for what was in my aunt's best interest - instead, we were directed down a path controlled by the facility. After falling for a second time, the facility initially denied that there was a fall, then admitted that there was, but refused to send her to the hospital for assessment.....claiming instead that they would perform the assessment. We finally asked for her discharge, just to get her out of the care of this facility.

Nicole18

If I could give this nursing home zero stars, I would. This is the WORST care facility I have seen in my life and the establishment should be shut down. We recently removed my grandfather from this facility due to the lack of care. Where to begin... the "so called nurses" pay no attention to their patients. Instead, they give them sedatives to make them sleep all day so they do not have to be bothered with them. There was no reason for my grandfather to be subscribed sedatives, which in turn was making him turn into a vegetable and be incoherent every time we visited him. Also, when walking down the hallway, I heard several patients say "Get me out of here." What does that tell you? The nurses are ignorant. I witnessed one of the male nurses wheeling a bed down the hallway and while wheeling it he banged the bed off of the patients that were congregating around the nurses desk. Instead of another nurse moving them aside so they would not get bumped, they just stared and did nothing. I took it upon myself to move the patients out of the way. The odor ... I have NEVER smelt a more sickening and disgusting place. I wouldn't even put my worst enemy here. The reason for the foul smell is because they allow their patients to lie in bed in their own urine, not take them to the restroom, not tend to them when needed, not clean up the mess in an appropriate manner. If the patients weren't sick before they checked in, they are sure to get sick here. One day two of the nurses were sick. Instead of covering their faces with a mask to prevent anyone else from getting ill, they were coughing, blowing their noses religiously in the rooms and at the nurses desk. Very inconsiderate staff. If you ask for help, for more water for your family member who is staying there, etc. it seems as a bother to them. It is the "nurses" job to take care of these people, instead they are killing them. As for the physically therapy dept., my grandpa was checked in here a couple of months ago. Before he was checked in, he was able to walk but was somewhat losing his strength. In order for him to regain his strength, he was advised to go to therapy. Well, come to find out, the nursing home has refused to take him to therapy for the past month. My grandpa now has no ability in his legs. If you have family members in this facility, get them out! Word of mouth is the biggest form of communication and I will be spreading the word about this establishment. My best advice is to shut this place down!

smoke1439

I will have to admit, when I first visited my grandfather at the facility, I had terrible images running through my head. As I made my to the front door, I was greeted by a smiling face which instantly caused me to lower my guard! My grandfather was not always the easiest person to get along with, but after watching the way the staff catered to his every need, I was more than just taken back! They (the staff and nurses) really seemed to care. They even offered me dinner when I was there! I think another reason O'Brien Healthcare was so nice was due to the amount of windows they had! A lot of daylight could be seen and I think that helps ones mood when it comes to helping the ill.