Brookdale Austintown

Victoria

We toured Brookdale Austintown. The bedroom was like a real bedroom. It wasn't a shared space. It had a carpet. The guy said and explained things to us. They seem to have activities for them. The tour guide was nice. He was warm and friendly, and they kept in touch with us.

Donna

I went to see Brookdale Austintown. It's a very nice facility, very clean and well-kept. They have very nice accommodation. You have a choice. You could have shared or private. They had two courtyards. They had gardening. They had a little swimming pool. People could put their feet in at certain times, like a baby pool. They had a popcorn machine and a jukebox.

David

What I liked best about Brookdale Austintown was that it was very clean and well-appointed, decoration-wise. What I liked the least was the price. The staff members were very friendly and informative. They offered us some cookies and coffee. I liked their bathrooms, but they didn't have individual bathrooms in each room. It was kind of a community bathroom. They had courtyards. I didn't see any gym or fitness facilities, but they do have exercises.

Ellen

Brookdale Austintown was kind of drab. It needed to be a little bit more colorful. They had more staff in the overnight hours, and I liked the ratio between staff and residents. They had nice and spacious rooms, but you had to bring your own furniture. The staff was trying to get the residents out to socialize. They were involved with them, talking and working with them.

vfab

When my mom moved in to this place about 7 years ago it was so nice. It was clean and smelled nice. The sales person was so wonderful and helpful and the nurses were great. Something happened though with changes in the managers happened. The past three female managers just didn't care about the place it seemed. They came in late and left early and when they were there usually stayed behind closed doors so the sales person or the nurses had to help us most often. The food is always some nasty version of white, bland or tough. There are never any activities going on because the activity person is either eating in her office or on her cell phone. They are always short of help. It has looked like a dump with dirty old furniture and carpeting and started smelling like per for awhile. They tried to put a couple new chairs here and there but even those are not kept clean and smell. We had to wait through a long period of her room being treated for bed bugs a couple times and found out they were all through the building! The outdoor patios used to be so pretty with gardens and flowers and now they are just dirty and messy most of the time and we can't find a clean chair to sit on. The last manager this past year or so has been extremely nasty when we ask to talk to her so we just stopped. We felt like a lot of good employees that helped to make it bearable left because of her nastiness to them. We would move but mom has progressed so far we just don't want to put her through a move. We go there as much as we can to check on her. We can't go to the manager because we are fearful she will be even nastier to us and maybe even mom. We are making this review anonymous because of that. It is all just so frustrating to watch this great place we chose go downhill. They keep making promises so we hold put but honestly we are not sure how much longer we can.

Provider Response

Lynne

Brookdale Austintown was very nice. They showed us the single person room and it was adequate. It was private pay only and that was the biggest reason why we didn't go there, because we just don't know how long my mother's funds will last. They go out to different areas and there's a wide variety of activities. They serve three meals a day and they have transportation there. The staff member was very informative during the tour.