My mom was in Wickshire Deer Park. They're terrible. She had bed bugs in her room. She got bitten. I wouldn't recommend them to anyone. They just took over from another place, they kept changing hands where she was. At first, they were nice, but over time with all the different management that came in, the last one was Wiltshire. They just moved in, and like two weeks later, they said that my mom had declined rapidly due to COVID, which wasn't true. Even the hospital said that wasn't true and they didn't even know her basically at that point. They didn't even know what she was like before. So how can they make that call? And they didn't call and ask me if they could send her to the emergency room. They just sent her to the emergency room. And then they said that they don't have the services there to provide for my mother anymore. That was a lie too, they just kicked her out. That was how they got rid of her because she was a Medicaid waiver. It disrupted her life, and she ended up in the emergency room with constipation because she was so upset because of the change. She didn't know what was going on, and I had to go down there in the middle of winter and try to figure stuff out after we got her in another place. It was a horrible experience for my family. It was dreadful. The food was terrible, it all came out of a can, and they acted as some dieticians did it, but it's awful. I don't think all the people were bad like they had some people from before that stayed on as the new management team came in. But the new management team sent her to the emergency room without even calling me. They should have never done that. They should have called me first and they could have. They said they had to check if she had a UTI. I found out later, you can do that in the nursing home. You don't need to send them to the hospital for that. That was their excuse. So it was just a way to get her out.
The room is just your standard Medicaid waiver room. It's a studio. It had a little kitchenette and a bathroom. I wouldn't say it was terrible, but the fact that they just let it deteriorate to getting bedbugs. The other thing that was so awful was when I was saying, "Well, what's going to happen to her stuff? I need to make sure that it gets to a storage locker because she has family photos in there. And then they said, " Well, she has bedbugs." Like she manufactured the bedbugs herself somehow like it was her fault she had bedbugs. And I thought that was outrageous because if she had bedbugs, I'm sure a lot of other residents had bedbugs in there.