Pruitthealth-Sea Level

KCSBC!

Pruitthealth Crystal Coast is severely understaffed, mismanaged, and is unsafe for anyone who is not mobile and can not fend for themselves. The rehab rooms are big and roomy, but there is no hot water in the bathrooms. We ran the water once for 15 minutes before lukewarm water flowed through the pipes. Expect to wait 35 minutes to 2 hours before anyone checks on you when you ring the nursing call button. The nursing staff doesn't communicate with each other during shift changes. There is NO continuity of care. There were 2 occasions when I arrived and found my dad stuck and hanging off the bed. He possibly had been in that position for hours. Once I rang the call button to request help for my dad and it took 35 minutes before anyone came down to ask what he needed. I requested a care plan meeting and had to wait a week for the scheduled appointment. My dad came to this facility able to walk with assistance, able to sit up and eat with assistance, and was cognitively healthy. He left this facility after 2 weeks and was transported in an ambulance to the hospital and was unable to walk or feed himself, and was delirious. He was was admitted to the hospital and diagnosed with severe dehydration. Do not place your loved ones in this facility!

Melanie

My brother is at Pruitthealth-Sea Level. He has been there for eight weeks now. They are reasonably responsive to phone calls and such. They have a social worker, a financial person, and an activities director, which are the three people I interacted with. My brother worked with nursing techs and a physical therapist for a little while. They are building and moving to a new facility, so the facility is quite old, but I didn't feel like it was unsafe or anything like that. Our biggest struggle was that my brother didn't always get daily transfers to the wheelchair, which did not help his progression in getting better. They were slow to start physical therapy and somewhat inconsistent in getting his physical therapy. When the insurance denied coverage for skilled nursing or regular kind of activities of daily living care, they also discontinued physical therapy, which doesn't fall into that category, so I'm not sure why they did that. And that was the one thing he needed. That's my biggest distress with them. I don't think they did everything they could to advocate for him to continue to get physical therapy. They never submitted the physical therapy claims for review or anything like that with his insurance company separately from the overall facility charges. They're not particularly knowledgeable in the way that they could work with insurance companies. I think they're used to just taking people that ultimately end up on Medicaid and just taking whatever Medicaid pays. So for me, that was a little bit of a struggle. My brother was in a private room initially, I think because maybe the insurance covered it. Then shortly after insurance quit covering him, even though he's paying, they moved him to a semi-private room. They never asked us if we had a preference or gave us any options for different charges, they just moved him and discontinued his physical therapy without conversations about this thing.