Universal Health Care - North Raleigh

My dad lived at Universal Healthcare/North Raleigh for over four years. The first few years were pretty good. He was a likable person and made friends with all of the workers. They took good care of him and his health actually improved. However, staffing turnover is a problem. The last year was horrible. The current administrator would benefit from some continuing education on how to manage a nursing home and how to communicate with families - that's putting it nicely. Due to COVID, I was unable to enter the facility to take care of things for my dad. With constant turnover with the aides, the care of the residents, dietary, and housekeeping has seriously declined. My dad contracted COVID mid-December and died nine days later. I don't have the energy to even discuss how horrific that experience was but I will say that 31 days later and I still haven't received all of his belongings. The administrator has been incompetent in her duties. All nursing homes have problems - the staff are not fairly compensated for what they are required to do. For most of the staff, it is a J. O. B. However, there are always a few that truly care about the residents - and for that I am thankfuI. Based on the current administrator and staff, I would highly recommend not leaving your loved one at Universal.

Please PLEASE Universal Health Care.....please get some help answering your phones. I can't come in, my relative doesn't have a window suitable for visitation and they're in quarantine. I can't talk to him on the phone and I can't locate any of the possessions that went in with him, including his cell phone. PLEASE HIRE MORE COMMUNICATION HELP for your facilities.

My family member was treated horrible there. Insulted by staff, and made to feel less than human.

My 102 year old mother in law was a patient for several prior to her passing away. The care was excellent. The staff was very attentive. The accommodations were very pleasant. It was a very positive experience.