Universal Health Care - North Raleigh

Just warning

This is one of the most disturbing places I have ever seen. Alzheimer's patients are free to roam around into patient's rooms. The layout is radial, so there are 5 corridors and a nurses' station is at the center. The on duty nurse just sat there, and not bothering to answer the patients. My mom needed a medicated mouthwash...they never gave it to her, even though I repeatedly asked for it every day. They said they couldn't reach the doctor! The night my mom arrived (blind and just had hip surgery), two nurses started to move her. She screamed in pain, and they said no one told them! I saw a deceased person on a gurney being transported in the hallway, without giving any of the residents any warning, or closing their doors. This hole needs to be shut down. I wouldn't put a dog there. I have no idea why their license hasn't been revoked a long time ago. Fortunately, I was able to get my mom out of their within a few day.

James

Universal Health Care-North Raleigh had a two-day notice that my dad was coming. When he finally arrived, they weren't ready for him. The staff was fantastic (I can't take anything away from them) because they really worked hard to get to where my dad is at now. I understand that everyone is shorthanded with help, but it really showed that they were struggling at that point. Also, dinner would come in late, and sometimes food was cold. Sometimes it seemed like the food was excellent, but there was times where it was not. During the week my dad's room seemed clean, but they could have done a better job on the weekends.

D Hill

My dad lived at Universal Healthcare/North Raleigh for over four years. The first few years were pretty good. He was a likable person and made friends with all of the workers. They took good care of him and his health actually improved. However, staffing turnover is a problem. The last year was horrible. The current administrator would benefit from some continuing education on how to manage a nursing home and how to communicate with families - that's putting it nicely. Due to COVID, I was unable to enter the facility to take care of things for my dad. With constant turnover with the aides, the care of the residents, dietary, and housekeeping has seriously declined. My dad contracted COVID mid-December and died nine days later. I don't have the energy to even discuss how horrific that experience was but I will say that 31 days later and I still haven't received all of his belongings. The administrator has been incompetent in her duties. All nursing homes have problems - the staff are not fairly compensated for what they are required to do. For most of the staff, it is a J. O. B. However, there are always a few that truly care about the residents - and for that I am thankfuI. Based on the current administrator and staff, I would highly recommend not leaving your loved one at Universal.

Interested relative

Please PLEASE Universal Health Care.....please get some help answering your phones. I can't come in, my relative doesn't have a window suitable for visitation and they're in quarantine. I can't talk to him on the phone and I can't locate any of the possessions that went in with him, including his cell phone. PLEASE HIRE MORE COMMUNICATION HELP for your facilities.

RAJohnson

My family member was treated horrible there. Insulted by staff, and made to feel less than human.

Schwartz

My 102 year old mother in law was a patient for several prior to her passing away. The care was excellent. The staff was very attentive. The accommodations were very pleasant. It was a very positive experience.