My dad lived at Universal Healthcare/North Raleigh for over four years. The first few years were pretty good. He was a likable person and made friends with all of the workers. They took good care of him and his health actually improved. However, staffing turnover is a problem. The last year was horrible. The current administrator would benefit from some continuing education on how to manage a nursing home and how to communicate with families - that's putting it nicely. Due to COVID, I was unable to enter the facility to take care of things for my dad. With constant turnover with the aides, the care of the residents, dietary, and housekeeping has seriously declined. My dad contracted COVID mid-December and died nine days later. I don't have the energy to even discuss how horrific that experience was but I will say that 31 days later and I still haven't received all of his belongings. The administrator has been incompetent in her duties. All nursing homes have problems - the staff are not fairly compensated for what they are required to do. For most of the staff, it is a J. O. B. However, there are always a few that truly care about the residents - and for that I am thankfuI. Based on the current administrator and staff, I would highly recommend not leaving your loved one at Universal.

Universal Health Care - North Raleigh
Offers Nursing Homes
6 Reviews

Reviews of Universal Health Care - North Raleigh
Nursing Home Reviews for Universal Health Care - North Raleigh
January 25, 2021
I am a friend or relative of a current/past resident
December 11, 2020
I am a friend or relative of a current/past resident
Please PLEASE Universal Health Care.....please get some help answering your phones. I can't come in, my relative doesn't have a window suitable for visitation and they're in quarantine. I can't talk to him on the phone and I can't locate any of the possessions that went in with him, including his cell phone. PLEASE HIRE MORE COMMUNICATION HELP for your facilities.
November 20, 2020
I am a friend or relative of a current/past resident
My family member was treated horrible there. Insulted by staff, and made to feel less than human.
November 15, 2018
I am a friend or relative of a current/past resident
My 102 year old mother in law was a patient for several prior to her passing away. The care was excellent. The staff was very attentive. The accommodations were very pleasant. It was a very positive experience.
March 07, 2017
I am a friend or relative of a current/past resident
My brother went to Universal Health Care. It was a beautiful facility. All the nurses were as nice as they could be. He said that the food was great. He loved it. The facility was clean. I never smelled any odor or anything. It was always very nice. They had activities like different bands went there. They had arts and crafts. They had all the equipment that you could think of. They worked out with him as far as getting him in and out of a car and be able to stand up. I think that was great.
November 09, 2015
I visited this facility
I choose this facility because of location, the facility is clean, and the rooms are spacious. My mother received great care, Universal has caring employees and you can tell that the staff really care about the patients there. They have an excellent rehab department. My mother even liked the food that is served. I recommend this facility to anyone looking for a nursing home for their love one.
Services and Amenities of Universal Health Care - North Raleigh
Medicare
- Health:
- Overall:
- Quality:
- Staff:
- Medicare Provider Number: 345529
- Ownership Type: For Profit Limited Liability Company
- Date Certified: 10/01/2020
General
- Resident Capacity: 112
About Universal Health Care - North Raleigh
Universal Health Care - North Raleigh is a senior living provider in Raleigh, North Carolina that offers residents Nursing Homes. Contact Universal Health Care - North Raleigh for more details on services and rates.
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