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Surry Community Health and Rehabilitation Center

542 ALLRED MILL ROAD, Mount Airy, NC 27030

(800) 558-0653 (Caring Family Advisor™)

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1.6

(11 reviews)

Care Offered: Nursing Homes
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About Surry Community Health and Rehabilitation Center in Mount Airy, North Carolina

Skilled Nursing, Rehabilitation

Map of Surry Community Health and Rehabilitation Center

Medicare

  • Health

    2.0

  • Overall

    3.0

  • Quality

    5.0

  • Staff

    2.0

Medicare Provider Number: 345191
    Ownership Type: For profit - Corporation
    Rating Date: 9/1/2023

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Reviews of Surry Community Health and Rehabilitation Center in Mount Airy, North Carolina

1.6

(11 reviews)

  • Facility

    2.3

  • Staff

    1.8

  • Food

    2.2

  • Activities

    2.0

  • Value

    1.8

Big pappa

1

February 17, 2022

I am/was a resident of this facility

I was a patient there for 9 months in 2019 you hardly ever got a bath my roommate was in my room for 7 weeks before someone bathed him his family would come in and wipe him off. It was few and far between if u got lucky that u would get a bath the food is nasty not good enough for a dog to eat. U don't have a choice of what to eat had to eat what they bring you. The manager doesn't give a crap about the patients she just worried if you gone pay for stay there. Which it's not worth over $6000. Month like they charge. U should be able to eat what you want and be able to have a room to yourself if you want it. All she see is dollars signs money in her pocket not in cna most of them work good and care but don't have enough help left alone a lot of nights to take care of 2 halls sometimes 3 halls. I don't know how it is now but when I was there therapy was top notch they were really good they had good staff in therapy.thats the good part about that place.

Provider Response

We are disappointed to hear that you did not have a more positive experience with us at Surry Community Health and Rehabilitation Center. We will take your feedback into account as we work toward improving the way we do business. Kindly, Surry Community Health and Rehabilitation Center

Apriloakley

1

March 31, 2021

I am a friend or relative of a current/past resident

This is the worst nursing home I've ever heard of they are to lazy to take care of their patients or to let family know how their loved one is. My mother in law has been a patient here since January or February she has got the worstest care there I don't recommend anybody to put their loved ones here

Provider Response

Thank you for letting us know about your recent experience with Surry Community Health and Rehabilitation Center. We remain committed to you and your mother. Please contact us at to discuss your concerns further.

SadCaregiver

1

February 6, 2021

I am a friend or relative of a current/past resident

Prisoners have more rights and recieve better care then this place provides. I haven't spoken to a single person who can even pretend to care. You cannot see your family, they won't answer the phone to give you updates, they are to lazy to come to the door and pick up stuff you are dropping off. 3 times I have dropped off care items and my loved one never received them. Administrator was "Sorry" and never offered to replace the items. I'm supposed to make an appointment to pick up laundry but I have called 48 times in last 36 hours and the phone rings until it disconnects. We cannot visit but the employees have family coming and going all the time (in and out of the facility). Today I finally drove down and walked around the building. To my surprise EIGHT employees were sitting in a fenced-in garden area smoking and on their phones. Whose working or watching the patients? You'd be better off to provide minimal care at home rather than place a loved one in this place.

Provider Response

We are sorry your experience with us did not reflect our mission. We strive to enhance and inspire the lives of all we serve: our team members, our patients, our residents and our families. We would like the opportunity to address your concerns. Please reach out to us directly when you have a chance. Thank you, and we look forward to hearing from you.

mooka

1

May 25, 2020

I am a friend or relative of a current/past resident

I cannot advise anyone enough to NOT PUT A LOVED ONE in this facility. My brother was a resident and he dies there. The care is minimal...the OT, 5 minutes per day? Oh, that is helpful. There is little or no communication with family. We NEVER spoke with a doctor. ???The administrator is worthless. She threatened to kick my brother out, yep, within three days notice, if we did not come up with $7,000 to pay for care! She NEVER communicated in a friendly, caring way with the family. They pay their employees less than deserved and yet the facility is run by a company that makes over 3 billion dollars a year! Yep...look it up! Do not make the mistake I did...this place is AWFUL! Your loved one is better off at home with in care services!

Provider Response

Dear Mooka, we are very sorry about your brother's passing. When you are ready, we would like the opportunity to discuss your concerns. Please contact us any hour of the day. You have our sincere condolences.

Disappointedsister

1

September 25, 2019

I am a friend or relative of a current/past resident

Not enough Help. My brother sat up in a wheelchair for at least 11 hours a day. When you asked to be Put in bed , you got the run around. In a minute, got to check on another patient, oh I forgot. He said bring food in & leave, he needed help to eat. Would sometimes take a hour or more for pain medicine to be given. Really need for help, nurses would complain about to many patients and poor wages to him.

tbhfrick

5

July 10, 2019

I am a friend or relative of a current/past resident

Excellent staff. Clean, well maintained.

Provider Response

We appreciate your positive review about your recent experience with us!

GraceU2

1

February 19, 2017

I am a friend or relative of a current/past resident

They do not check patients every two hours, especially if a family member is there. They let my friend's mother lie on a wet pad until it was soaked all through the padding and the edges. This caused bed sores to develop. It about takes an act of congress to get anyone to hear you and usually the answer was I don't know. Called for CNA to check on patient and they said they would be back in a minute. They never came back. Called again and got another CNA to check her. 4 hours later I saw the first CNA and asked him why he never came and he said she yelled all the time and they just didn't pay attention due to nothing was wrong with her. Then he went back to cell phone texting. They do have some wonderful CNAs and nurses who took care of this patient but she died. Six weeks before they had her at a Spinal Surgeon at WFBH and he told the family to call Hospice, get her in a cath so she would not be lying in a wet pad. He was surprised that it had not already been done. He told the family that at her advanced age and not being able to walk that if she got pneumonia or those bed sores would be the cause of death. She got pneumonia and one of the nurses told the family that one bedsore was black and rotting. The smell was unbearable. Yes she was old, she had dementia, her back was a mess, and her hips and leg joints had osteoarthritis. Where she laid in the bed so long her feet were stuck in a downward position like a ballerina.

halesbev

1

December 19, 2016

I visited this facility

We were attempting to get our mother placed here. Beth in admissions is RUDE and never returns phone calls. They are very slow with the entire process and the patient has to be assessed BEFORE he/she can even be on the waiting list which they don't tell you up front. Our overall experience was terrible. As for the nurses, cna's, or other staff; The people I came in contact with either by phone or when we visited seemed to be nice, too bad management at this place sucks as does the admission team.

sad123

2

June 14, 2015

I am a friend or relative of resident

The facility building has been remodeled fairly recently and there is one nurse there that is wonderful. That is the only reason I give it 2 stars! In general, I feel like the nurses and aids are lazy. The residents are SUPPOSED to get a bath every other day. That hardly ever happens. I am told each time I question this that "we have just been so busy." The other excuse is "we had new NAs today." Bear in mind, my family member is not bedridden, thank goodness, but if he was, I would be so worried. My overall impression is that they like to document the work is complete rather than actually completing the work. I see a lot of help being given by many patient's families. I guess they feel like I do....if they don't do it, then it won't get done (brushing teeth, washing hair, putting socks on feet, making sure they have teeth in while eating meals, helping them clean themselves after using bathroom, correct meds given, etc.). I don't expect a lot, but did expect the basics.

Caring94911950

3

September 23, 2014

I visited this facility

Golden Living was too big and busy. The staff seemed to be straightforward, and the rooms were adequate. But I really didn’t like much about it at all.

Ryver

1

August 30, 2013

I am a friend or relative of resident

my father was admitted to this center for rehab on Monday, straight from the hospital. on Wednesday, the LPN on duty attempted to cath him as he has to self cath, she had two cna's hold him up, when he was barely able to stand himself and proceeded to insert a cath into him, bringing forth blood amongst inflicting unnecesary pain to the patient. My sister who was visiting at the time witnessed this and was extremely upset. I spoke with the nurse over the phone and asked her to explain to me what happened and she said he had an enlarged prostrate and she had to get by it and that she had been doing this for 30 years and she knew what she was doing. Unfortuanately, the next day he was taken to the hospital with an ITU infection and sent back to the center. the ER physician had no problem inserting a catheter and could not believe the damage that had been done. on Friday, my dad was once again taken from the facility and back to the ER where he was admitted for an extended hosptial stay due to the lack of care at this facility. we will not use this facility again. it would be OK for a person who is mobile and can communicate well with the staff but, for a person who has early alzheimers, its not a place for them.

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Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

 

The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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