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Commonwealth Senior Living at Hillsville

100 Kyle Drive, Hillsville, VA 24343

(800) 558-0653

Verified Partner

3.75

(8 reviews)

Offers Assisted Living and Memory Care

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Reviews of Commonwealth Senior Living at Hillsville in Hillsville, Virginia

3.75

(8 reviews)

  • Facility

    4.4

  • Staff

    3.4

  • Food

    2.5

  • Activities

    2.5

  • Value

    3.7

Della

4

November 23, 2022

I am a friend or relative of a current/past resident

My parents are in Commonwealth Senior Living at Hillsville. My mom has a special need that they're not familiar with and they haven't been actively trying to do anything to rectify that. I kind of had to jump up and down and make a fuss. I just had to be assertive for my parents because they won't ask for help. The staff members care very much. They're willing to work with my parents and deal with their idiosyncrasies and just take them as they are and see if they can help them fit into their system. I can help mom and dad by calling and saying, "OK, it's Monday, so you need to put your laundry in the laundry basket." It's just a matter of getting enough communication going with the staff because my sister originally initiated the conversation, so I don't know them so well. The food is good and it's very individualized. If you want a hamburger, you can get a hamburger or whatever's on the menu. I stayed and had supper with them one night and that wasn't a problem either. They're very accommodating and willing to work with whatever appetite you have or don't have. They offer a drive in the country to see the leaves and things like that, but mom and dad just won't participate. They have a rose garden and an enclosed courtyard, but dad doesn't want to be there, so I haven't encouraged them to go outside for any reason because he may not come back. The grounds and everything are beautifully taken care of. It's a nice place. It doesn't look old and rundown or anything like that, but like everyone else, they're overworked and understaffed. They try hard, and they care. The facility is clean and well-kept. They don't need paint or anything like that.

Provider Response

Dear Della, Thank you for taking the time to share your feedback. We’re glad to hear your family has had a positive overall experience with our community. Because improving the lives of seniors is the foundation of what we do, I would like the opportunity to speak with you in greater details about your concerns. Please reach out to me at your convenience. Sincerely, Lauren Self Executive Director

Greg

5

October 7, 2022

I visited this facility

Commonwealth Senior Living at Hillsville was the closest to where we live. The staff was super nice and answered all of our questions. Everything went well. We saw kind of an apartment because we were going to have both my parents in the same room and it was a little bit bigger than just a single room. Everything looked good. They take really good care of the building and the property there. We were there kind of mid-morning and I think the residents were in one of the rooms doing some crafts. They gave us a list of all the activities that they could participate in if they chose to, and they let us know what would be happening. Their dining area was very clean and very neat. I haven't tried an actual meal, but I have been to several events at the Commonwealth. I have had their food but not as a meal and it was very good. They had a gazebo, a little patio area in between the buildings, and a covered front porch. We were very well impressed and I wouldn't have had a problem having my parents there. We would have felt comfortable having them stay there.

Provider Response

Dear Greg, Thank you for taking the time to share your experience with families here. I am so happy to hear that you enjoyed your visits to our community. We would love to have you back to sample a meal and have your parent choose their suite. We hope to see you soon! Best, Kayla Crowder Executive Director

Betsy

5

September 24, 2021

I am a friend or relative of a current/past resident

We chose Commonwealth Senior Living at Hillsville for my mother-in-law. When we went in to look at the facility, it was clean and nice. There was plenty of staff. All the residents looked happy, and it just seemed like a good atmosphere. She started out as memory care, and they moved her to assisted living. She seemed so much happier, and she's content. She was in a nursing home before, and she was depressed and kept wanting to go home. She never even mentioned "home" since she moved here; her overall being is better. The staff members are all very attentive. They make the residents feel like they're home. When you go to visit, they're friendly. I've been in a lot of places where the staff seems like they're stressed out and all agitated, but the staff are happy there. They seem like they like their jobs. In terms of the food, she hasn't complained about anything. She says, "You don't have to bring me anything. They feed us plenty here." They get three meals, snacks, and drinks. They're well taken care of there. I'm just really pleased with it. She enjoys getting to mingle with the other residents. They do crafts and exercises, and she's been all around. It's always clean and everything is in its place. She's getting what she needs there at a reasonable price.

Provider Response

Dear Betsy, Thank you so much for sharing your experience with families here. We know the decision to move a loved one is not one made lightly, and we are honored you’ve chosen us to care for your mother. Improving the lives of seniors, their families, and each other is central to everything we do. Please don’t hesitate to reach out if there if there is anything you need. We are just a call away! Kind regards, Rebecca Sturtz Regional Vice President

LNevils

2

August 10, 2020

I visited this facility

My parents were in this establishment for 3 months. Sadly the experience they endured was stressful and disappointing. Management will promise you to get things done you are not happy about but does the minimum amount of work to do it. Don’t believe the salesperson hype that you will be told. If management is around to ask questions. Emailing and phone calls had to be done due to COVID-19 yet answers should be at management’s fingertips some took days till we heard back. Call buttons can take up to half an hour to be answered yet again management will deny it. More than occasions I was FaceTiming my parents so I’ve timed the response of them coming to the rooms. The aids and med techs are hardworking and wonderful sadly upper management is not. The room they were in needed painting, face plates on fixtures we grotty. Shower seat was wooden and shabby. Seals around the shower were dirty. Window screen was ripped. The food is not farm to table unless that means via freezer. Dinners served to the rooms were cold at times. Some dinners inedible. There was only bingo as activities because of COVID but the other residents looked like they enjoyed it.

Provider Response

Dear LNevils, Thank you for sharing your concerns with us and providing us with the opportunity to address these issues. At Commonwealth Senior Living, we strive to improve the lives of seniors and their families. It sounds like we have some room for improvement here. I would like the opportunity to speak with you directly about your parents’ experiences. Please reach out to me at your earliest convenience. Sincerely, Amanda Wickert Regional Vice President

elderwatch1

1

April 27, 2020

I am a friend or relative of a current/past resident

It's ok if you are independent, have your faculties, and have someone that cares about you to come by several times a day and night to help you. There's a good band that comes by once a month, otherwise it's juvenile activities.

Donald47

5

February 10, 2016

I visited this facility

I visited Commonwealth at Hillsville. The staff was extremely nice. Everything looked neat. All the rooms that I saw were up-to-date. Everything was clean. It seemed to be an ideal place for a senior citizen.

Provider Response

Thank you for taking the time to share your kind words. We’re so glad you had a great experience with our community. Improving the lives of seniors, their families, and our associates is central to everything we do, so we truly value your feedback.

Caring110474050

3

July 15, 2015

I visited this facility

Commonwealth was clean and quiet. The staff seemed professional, but it seemed understaffed to me. They were defensive about that; they believe that they were physically well-staffed and better than average, but I don't believe them. I am talking about where I would want to put my relative, and I don't think they would give enough attention. They were very understaffed, and I didn't see any of the activities that they post on their website. I saw no staff member interacting with the patients.

Provider Response

Thank you for taking the time to share your thoughts with us. I appreciate your feedback about our clean and quiet community, and our great team members. However, I’m sorry to hear that your experience did not live up to your expectations. Our top priority is to provide high-quality, personalized, and compassionate care to our residents and their loved ones. As the executive director at Commonwealth Assisted Living at Hillsville, I take your feedback seriously and welcome the opportunity to talk with you directly about our team and the care we provide. You can reach me at 276-728-5333 or kcrowder@commonwealthal.com. I look forward to speaking with you. – Kayla Crowder, LALA, Executive Director, Commonwealth Assisted Living at Hillsville

Caring391709

5

August 2, 2011

I am/was a resident of this facility

Two years ago after a stroke in the summer I knew it was time to find some help and I could'nt live on my own anymore. Im so thankful for everything I have here, from physical activities to games like bingo to keep your nogin going. I almost feel spoiled being treated by people soo loving and nice. Its almost unrealistic how they have daily community events and see my buddies. Coming from a Vietnam veteran I dont get to see friends often until I came here. I also like the young bands and local musicans. I also enjoy the bible groups too, its good to always keep religion in mind and keep the faith. The best part is I always feel like I am back at my home in North Carolina except I am being served 24/7 by all these professional people, nothing like living in my home in NC. I think out of all the vets I knew from the war that lived, I recieved the best care and best after life due to assisted living.

Provider Response

Thank you for taking the time to share your kind words. We’re so glad you had a great experience with our community. Improving the lives of seniors, their families, and our associates is central to everything we do, so we truly value your feedback.

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Costs for Commonwealth Senior Living at Hillsville in Hillsville, Virginia

Assisted Living

This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.

$5,838

Starting Price

Memory Care

Memory Care is specifically designed to meet the needs of those with Alzheimer's or other forms of dementia. Specially trained staff members assist with activities of daily living (such as bathing and dressing) and provide therapies to slow further loss of cognitive abilities.

$6,262

Starting Price

Services and Amenities of Commonwealth Senior Living at Hillsville in Hillsville, Virginia

Costs

  • Rent Plus Care Fees
  • Entry Fee
  • Fee Structure Extra: We offer a month-to-month rental

Room and housing options

  • 1-bedroom apartments
  • Companion Suites: We offer companion suites
  • Studio Apartments

Dining options

  • Dining Room Shared Meals
  • Room Service For Meals

About Commonwealth Senior Living at Hillsville in Hillsville, Virginia

Welcome to Commonwealth Senior Living at Hillsville, a premier senior living community situated in an idyllic rural setting outside the farming community of Hillsville. Our community provides comprehensive services for residents in a caring and home-like atmosphere. That homey setting is experienced as you enter and relax in front of the elegant brick hearth. Our community has served generations of local Hillsville citizens and we take pride in our community atmosphere.

Our award-winning community features a variety of amenities to ensure our residents are comfortable, happy and healthy. Our full-time activities director coordinates daily activities, trips and social programs. Residents enjoy private or companion suites with a private bath and their pets are welcome too! Our transportation service ensures residents can get to their important appointments. With no entrance fees, enjoying life at Commonwealth Senior Living at Hillsville is an affordable option. We believe in personal and dignified care which is why team members are on-site 24 hours a day and we develop an individualized care plan for each resident. We understand that everyone has unique needs and we tailor services to our residents, such as medication management and assistance with activities of daily living such as bathing, dressing and grooming.

Among the most distinctive features is our signature Sweet Memories program, which received a best practice award from the Virginia Assisted Living Association. It's specifically designed for those experiencing memory loss, Alzheimer's or dementia. The attentive and experienced caregivers provide compassionate care to residents who have all the comforts of home and maintenance-free living surrounded by friends and neighbors! With a variety of living options, you'll be sure to feel right at home. Explore Commonwealth Senior Living at Hillsville further and schedule a tour today.

Map of Commonwealth Senior Living at Hillsville

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