Braemar Living at Wallkill

Braemar is relatively new. I think that's the one that probably we're going to wind up having my relative go to. It's still pricey on a monthly basis, but it's comparable. You don't have to put a downpayment down, so that's one of my relative's considerations. To me, you get what you pay for, so it's a nice facility. They have a nice outside solarium. I think my relative would be happy there. Amenities and activities, I think, are comparable. I did drive by there and there were people sitting out on the terraces talking to family members that were outside. There were quite a few residents sitting outside the outdoor terrace where everybody could sit down. It seemed social. The staff members were very nice also.

What a beautiful facility. I heard about the issues with care however, I also know from talking to management the are aware and fixing the issues and improving the facility. They gave me a direct line to the Corporate office Director of Sales / Admissions and stated if I ever had questions or concerns to call her directly. She has been most helpful with questions. This is going to be the right choice for my mom.

Braemar Living at Wallkill was clean, organized and pleasant. The intake person who toured me was pleasant and knowledgeable. It's an institution, but well designed, and people are free to come and go from their rooms. The dining area was nice, but they had assigned tables, which I don't care about. They don't need to be pigeonholed because there was no one in need of constant care or high level nursing care. Meals and laundry were provided and the rooms were cleaned. I saw the activity room, reading room, physical therapy, and OT. They had nice grounds and residents were free to sit outside, and they've got private rooms.

Mom was placed at the Braemar at her will. She was impressed with the beauty and surroundings as well as the room size. She thought that she would get the help she needed. This was Moms choice and out of pocket. Some of the nurses were extremely attentive but it didn't compare to those that didn't respond to her calls from her room when she needed an ambulance, or didn't provide her medication because they ran out and didn't inform anyone. (We made it clear from the beginning that we were a part of Mom's life and her decisions). Mom ended up in Cardiac Arrest from not having the medications she needed for 3 days. Unfortunately, nothing good came after that. She endured months in the hospital and in rehab. We were on the phone with Braemar personnel almost everyday. Tried contacting them to work out payment of Mom's last month (the month they put her in the hospital) and never received calls back. They have mom in collections (unfortunately Mom passed from her complications). We did find out that they fired the nurse that had forgotten her medication. Apparently it wasn't the first time. I don't believe that all the blame should be on the personnel. Our STATE needs to be involved and oversee the homes we place our loved ones in. I pray every day for your loved ones whom may not have a voice to speak for them.

The facility is notoriously understaffed. Residents don't receive the care that they pay for due to the lack of staff. Activity programs are usually canceled atleast 3 times a week. Laundry quite often is not picked up or returned. Linens are regularly not changed.

Braemar at Wallkill was very clean and very new. It has some interesting room options which makes it a little different from other places. They have these little suites that you can share with a roommate while still having the privacy of your own room. You just share the common areas like the bathroom, kitchenette, and another little area for coffee. It's brand-new, nice, and clean. It's amazing that they have a movie theater there and other things. It's like a small city within a city. The community is a bit big and can be a little tricky based on how well your parents can navigate. All the halls look very much alike, so it might be a little hard for my mom to get around and figure out the elevator and floors.

Braemar Living at Wallkill was clean, pleasant, and very professional. The people who took me on the tour were very knowledgeable of all of the services that it provided. They were reassuring and answered questions intelligently. It was a place that I might be comfortable placing my mother in. I saw a shared apartment, but I was a little bit disappointed.