Braemar Living at Wallkill

When my dad was there, the staff, Daniel and others were nice to me, so I assumed to my father. My dad left and during the move out the only nice person was Allie. Daniel and others did a 180 and where rude and nasty to my daughter and other members of my family during his day of moving. Since I pay his bills I didn't get that from her but did from others. I didn't live there but my dad did say they could be rude and then other times very helpful. We cannot forward his mail because its a business so I asked they mail me the little he gets and Allie has helped greatly. Annette was rude to this fact and though I explained the post office wouldn't do it she was still indignant. Look, there was no reason for the 180 to my dad , me or family. Would I recommend them, NO! You don't be nice when the money is coming in as people are still people and deserve to be treated with respect at all times.

I've been staying in Braemar. This is $5,000 a month, which I can support short term, but I can't stay here for ten years. It's been very good, everybody is very nice, they're very friendly, and the facility is nice, so I don't have any complaints. I'm gluten-free, so every once in a while I struggle to find a meal. They don't always have gluten-free, but when they do, they do pretty good. It's a new building, it's only three or four years old, so everything is pretty nice. The bathroom is handicap-friendly. I have a colostomy bag now, that's one of my disabilities. The building is in a U-shape, so everything is down on the ground floor, on the base level. You go to wellness in the morning, get your blood checked for your diabetes, get your pills, and go to the dining room. It's just a nice layout. It's good for me. They have a library, a pool table, and a pub that's not open because of the COVID. The activities are also canceled because of the COVID, so I haven't taken part in anything.

This facility is very much like a hotel. It is very pleasant to look at during a tour. The staff is very limited and not very friendly or helpful. There is no security guard on premises. I have witnessed people with memory loss wander out the front door without the staff noticing. The food is worse than hospital food. There is not much to do other than wake up, eat, then sleep. This place is for people that are very able bodied and capable to take care of themselves.

Braemar is relatively new. I think that's the one that probably we're going to wind up having my relative go to. It's still pricey on a monthly basis, but it's comparable. You don't have to put a downpayment down, so that's one of my relative's considerations. To me, you get what you pay for, so it's a nice facility. They have a nice outside solarium. I think my relative would be happy there. Amenities and activities, I think, are comparable. I did drive by there and there were people sitting out on the terraces talking to family members that were outside. There were quite a few residents sitting outside the outdoor terrace where everybody could sit down. It seemed social. The staff members were very nice also.

What a beautiful facility. I heard about the issues with care however, I also know from talking to management the are aware and fixing the issues and improving the facility. They gave me a direct line to the Corporate office Director of Sales / Admissions and stated if I ever had questions or concerns to call her directly. She has been most helpful with questions. This is going to be the right choice for my mom.

Braemar Living at Wallkill was clean, organized and pleasant. The intake person who toured me was pleasant and knowledgeable. It's an institution, but well designed, and people are free to come and go from their rooms. The dining area was nice, but they had assigned tables, which I don't care about. They don't need to be pigeonholed because there was no one in need of constant care or high level nursing care. Meals and laundry were provided and the rooms were cleaned. I saw the activity room, reading room, physical therapy, and OT. They had nice grounds and residents were free to sit outside, and they've got private rooms.

Mom was placed at the Braemar at her will. She was impressed with the beauty and surroundings as well as the room size. She thought that she would get the help she needed. This was Moms choice and out of pocket. Some of the nurses were extremely attentive but it didn't compare to those that didn't respond to her calls from her room when she needed an ambulance, or didn't provide her medication because they ran out and didn't inform anyone. (We made it clear from the beginning that we were a part of Mom's life and her decisions). Mom ended up in Cardiac Arrest from not having the medications she needed for 3 days. Unfortunately, nothing good came after that. She endured months in the hospital and in rehab. We were on the phone with Braemar personnel almost everyday. Tried contacting them to work out payment of Mom's last month (the month they put her in the hospital) and never received calls back. They have mom in collections (unfortunately Mom passed from her complications). We did find out that they fired the nurse that had forgotten her medication. Apparently it wasn't the first time. I don't believe that all the blame should be on the personnel. Our STATE needs to be involved and oversee the homes we place our loved ones in. I pray every day for your loved ones whom may not have a voice to speak for them.