Rio Rancho Care and Rehabilitation Center

My wife is at Rio Rancho Care and Rehabilitation Center. My experience with it is challenging, but it is accomplishing its tasks. If my wife weren't as picky and grumpy as she can be, it would probably be a lot better. I've never been past the front door and they won't let me in due to COVID measures. The doctors, the wound care nurse, and the head of nursing are good. They're not fantastic, but it could be worse. The staff seems to be good enough, but they are horrible when it comes to communicating with my wife's caregiver, which is me. It's as if they all hide behind this Covid curtain and that's when the CNAs in particular seem to think they can get away with whatever they feel like. Their communication skills are horrible. It looks good on the outside and the inside. It's a nice place, but you need to have people that allow it to do its full function.

I was so impressed with the level of care how comfortable the care was. Nursing staff top notch. My recovery was quick rehab took such great care of me.

This is by far the worst of the worst rehabilitation center. My mother was put there after being discharged from the hospital on Saturday. In walking into the facility that afternoon the first thing that got my attention was the strong oder of urine. The place reaked of urine. When I was approaching the nurses center to ask what room my mother had been placed, the nurse began to laugh without letting me complete my sentence and said, " how am I supposed to know where sh3s been placed without a name!" She then directed me to her room. I found my mom crying because no one had come to assist her to the bathroom. The nursing staff only questioned why she had to go to the bathroom so often. Had they read her chart, they would have realized it was because of the medication she was on. After several attempts to get some water I finally went to hunt down an area where I couldn't get water from. I was told off because I wasn't allowed to do that. I kept explaining that there had been an error in sending my mom to this facility. No one would assist me. On Monday I got in touch with The Rio of Cabazon to let them aware that my mom was to have been transferred to their facility. Renee, the admissions director immediately began the process to get my mother transferred. The Rio Center made it impossible to handle. They were to have emailed paperwork to Renee but failed to see details all that was needed. I went to pick up the paperwork and hand delivered it to Renee. The problem was that the Rio Center sat on this all day, and it was too late to make the transfer. The next morning I received a call from my mom telling me that there was a lady there telling her that she wasn't going anyplace. I could hear this lady being rather loud with my mother and trying to speak over her. I then ask to speak with this woman who stated that my mother was not going anywhere. She said had just gotten off the phone with our insurance company and it had been declinedoing. This didn't make much sense to me because I had just gotten off a phone call with Renee, stating that every thing looked good. This woman, Marie, was yelling at me telling me that I didn't know the process. I advised her that my mother would be discharged that afternoon one way or the other. I expressed my dissatisfaction over the facilities up keep, and the mishandling of my mother. She All she did was rant and rave while yelling at me. I finally hung up and call our insurance company. They informed me that they were in the mist of signing the transfer papers. Later Tuesday afternoon, I received a call from Renee, at The Rio at Cabazon, informing that they were planning on transferring my mother to their facility at about 3 to 3:30.. After I got off from work I headed to the new facility. I was told that The Rio Center didn't have the paperwork ready to transfer my mom at the agreed time that was set up between both facilities. I drove across town, went into my mom's room, put her coat on, put her in a wheelchair and preceeded to the nurses station. Had it not been for the compassion of the nurse on duty, Pamela H., my mother would have had to stay there another night. I drove my mom to the new facility and was greeted by the greatest staff. Again, I WOULD NOT RECOMMEND THE RIO RANCHO CENTER to anyone.

I have had the pleasure of getting to know the staff at Rio Rancho care and Rehab Center. The staff is very friendly and very knowledgeable to helping from admission to discharge. The Administrator is very friendly, and attentive. The Nursing /CNA staff seem to really care about their patient's, checking on them during their rounds. I would recommend Rio Rancho for either LTC or Therapy Care.