Heritage Assisted Living

Peter

My wife has been in Heritage Assisted Living for two years now. I was at the Heritage a day when an ambulance came to pick somebody up, and the ambulance driver said this is the best place in Las Cruces. What is good about it is that it is less institutional and much more personal. There are three houses. In each house, there are 12 residents with a staff in each house, and the staff is very cooperative and supportive of the people that are there. Holding staff is difficult in any of these situations, but the basic staff that has been there for the two years I've known them is excellent. I would rate the food no higher than a 3. To my mind and taste, I don't think the quality was what it should be. There are no activities. I think they take an occasional trip someplace, maybe two or three times a year. She's done a couple of them, but to my mind, the biggest fault with the place is the lack of activities. Her room is excellent and the building itself has been well thought out and it's really a very pleasant place to be in. We came down here from New York and the price here is half of what it would be in New York.

Sabrina

Heritage Assisted Living was more like a home rather than a facility. The tour I had was very good. The staff was very, very cordial and very helpful. They had a nice room with an adjoining bathroom and closet space. They were nice, a decent size, and they would accommodate very well. It's a one-bedroom with its own bathroom and one bedroom. They have an activity room. They also take their residents on shopping trips. They take them sightseeing and drive to the mountains. They also have music come in and entertainment. They had all kinds of amenities and their meals were all cooked from scratch and they're right there. It's a nice facility.

ReviewerRC#0702

Heritage Assisted Living is way too expensive, but all of the assisted living places are. My mom is currently staying there. She has outlived her money already, and now I've used up most of my retirement savings while my husband kicks in the rest. We were thinking of moving her, but she doesn't want to. We checked out other places and it turned out to be the same, and for that money, I can't break my mom's heart. I just have to make it work. Also, there's not enough help or caregivers on the floor, but I like that it's kept clean and it feels homey. I wish they could be more interactive with the residents and do more activities. They had a room for hairdressing and stuff, but since COVID, they haven't used it.

TLCoffman

I truly can not say enough wonderful things about The Heritage Assisted Living facility. My Step Dad has been residing there for almost a year now, and he is now 101 years old. The rooms are very nice and you can have the freedom to express your loves, and talents and familiar items from home. The Management and Staff are so very helpful, friendly, and loving towards the residents. Covid 19 has been a challenge for the staff and residence and family members, but everyone has been so co-operative and helpful during these challenging time!

daddy'slilgirl

Words cannot even begin to express our deep gratitude for the love and compassion that was shown to my father during the 14 months he lived here at the Heritage. His love and affection for all the caregivers was clearly seen in his reactions to them in his final days there. How he wouldn’t let go of their hands, how his face would light up when he heard their voice. His feelings could be summed up in his comment about a week before he went to Heaven: “This has been a good place…but I don’t belong here anymore.” From things he was saying, we could tell he knew his time here on earth was getting short. And their love and affection for him was clearly seen in the many, many acts of love and kindness they showed him, especially in his final few days before he went to Heaven. Coming to say Hi when they were working in the other building, coming to check on him—even when they were off-duty. Their love shown like a beacon. We were SO blessed to have him at the Heritage. God bless you all.

Michael

My mother is a resident of The Heritage in Las Cruces. They're wonderful to my mom. They help her with everything except eating. She can't go to the bathroom, bathe, or dress herself, and she has dementia on top of suffering a stroke and a fractured hip. There are few places that are better than here, but overall it's still a great place to be. I would recommend them to people who need to put their loved ones into assisted living care.