The Residence at Salem Woods

Kevin

I liked The Residence at Salem Woods. They get all the residents involved, making them do different things and getting them interested and everything. The staff was very informative and showed me a lot of the stuff and answered my questions. They had a gym, a salon, a TV area, and a get-together area.

Provider Response

Karen

We liked The Residence at Salem Woods a lot. We might go there down the road, if dad feels like he can't live at home anymore. We liked their apartments. It had a full kitchen. It just wasn't as big as I'd hoped, but we still liked it. The lady who showed us around was great. They provided food to us, and it was great. She walked us around and told us all about the place. She tried to find out what our needs were. They were really responsive. We were asking questions afterwards, and they answered questions right away via email. The place was spotless, very clean, and new. We went into the empty rooms. They totally repaint them, so they're like brand new apartments. Everything was topnotch. They didn't have anything outside on the second floor, but down below had like a little courtyard.

Provider Response

Margaret

The Residence at Salem Woods was beautiful, grand, and formal. I just feel like it was a little bit more for active and a little bit younger people. My father-in-law is ninety-six. The staff weren't all that great. They didn't seem like they really cared if we came or not. The rooms were beautiful and bigger than those of the other place we visited. The dining area was more beautiful. Everything was more beautiful at The Residence at Salem Woods, and the food was probably better too. It's a little fancier, nicer, and more upscale, but the other one was more homey and felt more like a family. I didn't think it was a proper fit for my father-in-law, but it was beautiful.

Provider Response

Carol

My parents moved to The Residence at Salem Woods. My father is in independent and my mother is in memory care. Everything's been perfect so far. My father has an apartment and it's very nice, a lot of light from windows, it's just really nice, updated, and it's brandnew. The facility I think is about five years old, and my mother has a room within the memory care area unit. The food is excellent, they have a chef. It's all cooked to order, very nice. When we moved our father in they do let everybody have something to eat. You could order. It's lovely, it's relatively new, so everything is beautiful. I chose it because they could both be in the same place and get the care that each one of them needs; different kinds of things. My mother's in need of memory care and my father needs a safe place, but also so he could be near her. The staff were very welcoming and friendly. They helped a lot 'cause my father was old and nervous about moving, it was a big step, and they really made him feel welcome, important, and happy. And my mother, they were very accommodating to her too. They are excellent. They've just been there. My father is in quarantine. It's a little expensive, but because they have a lot of things.

Provider Response

Sue

My in-laws moved to The Residence at Salem Woods. So far, we're thrilled with it. They have a one-bedrooom apartment that's very nicely appointed, nice sized, has great closets, and it's lovely. They have two different rooms that they use for dining, one is the bistro and the other is the dining room, and both are lovely. They have activities. So far, everything has been great. It's not inexpensive, but compared to everybody else in the industry, it's fair.

Provider Response

Marigail

We found a place for my mother. It's The Residence at Salem Woods. It's wonderful. I visited it last fall, and then when my mother decided she wanted to move this fall, my brother and I went back to visit it again, and we really liked it. It's a beautiful place. They have all sorts of activities. There's also a senior center right across the street that has sorts of activities. Obviously, right now, they're not able to use that, but they will once this COVID thing is all over. They have a nice menu, but I haven't tasted the food.

Provider Response

concerned45

One of my relatives moved into Salem Woods but had to move out after only three weeks due to very dangerous and chronic mismanagement of medication by their staff. What’s worse is their blatant attempts to cover this up and blame others for it. We’re now filing complaints with numerous state regulatory and oversight agencies to ensure that The Residence at Salem Woods fixes their many problems. We urge anyone who might need assistance with medications to avoid living at Salem Woods until this is resolved. My relative ended up in respiratory failure after Salem Woods personnel failed to give her critical daily medication for over 3 weeks. First they blamed the patient’s primary care doctor for this, then they blamed the patient instead of taking responsibility. Separately, they admitted their staff failed 10 times in just a 3 week period to log the administration of narcotic pain medication, seriously putting her at risk of receiving a lethal overdose. After we audited their logs, we further discovered that a third medication had not been given for at least 5 days in a row. But when we caught this weeks later and brought it to the attention of the director of nursing, she claimed that she spoke to the on duty staff at the time. The staff was then allowed to retroactively log the medication weeks later, claiming that they simply had “forgotten” to log it but “remembered” giving it. Subsequent checking of the medication showed that in fact there remained too much medication in the vial for it to have been administered that many times. My relative complained to the nurse on duty that she was having shortness of breath and wanted to go to the emergency room. Instead of staying with the patient, the nurse went downstairs and called me to ask what to do. This wasted precious minutes as we found out later. I asked what medications had been given that day. She responded that the medication log from the other nurses was too hard to read so she couldn’t tell. I then had to tell her to call 911 and get back to the room to be with the patient. By then the patient had lost consciousness and needed CPR. She spent the next 2 weeks in and out of hospitals, including ICU where she was intubated. I met with the management of the facility about these issues. They admitted they had issues but offered no actions to remediate them and to date have not addressed the issue with staff. I left the meeting totally dumbfounded and told them they had serious legal and safety liabilities. My relative moved out in September 2020. When we requested the return of her security deposit, the executive director sent my relative a release of liability agreement and stated we would only get the money back if we agreed not to pursue legal action against them. This is extortion on top of what was already terrible injustice to a vulnerable senior citizen who almost died while in their care! There is much more to this incredibly heartbreaking story. I feel terribly for the existing residents of Salem Woods, especially given the Covid related restrictions make it difficult for loved ones to see what’s really going on there. I also feel badly for the many staff who truly seem to care but are managed by people who are incapable taking responsibility for making a safe environment. I feel obligated to speak for the people who can’t and make sure Salem Woods is held responsible.

Provider Response

Debra

My father moved into the Residence at Salem Woods. It's absolutely gorgeous, he has a beautiful apartment there, he's well cared for, and love the staff. His apartment is very well-cared for, it has ample room to put in table and chairs, a bed, and he has a walk-in shower and TV. He participates only in exercise activities, but they have excursions like lunch out, they go to casinos, and he's adjusting very well. They have smaller portions for food, but for people that are elderly, that's the perfect portion for them.

Helen

The Residence at Salem Woods was clean and interesting. The person who helped me was very nice. Everything was nice, clean, and brand new. It was a good place.