The Highlands

Scott B

My Mom has had several short term stays at the highlands and we are very pleased with the care she receives. The rehab personnel are excellent and each time Mom leaves she is a little better than she was before her falls. The aides work very hard and try to take care of all the residents needs. The facility communicates very well with me and the steps that mom is dealing with along the way. Over the past visits it seems like there are a lot of improvements made to the patient care and communication. Every place has its bumps but I know once mom leaves and comes home if she has another fall and needs rehab this is the only place I would entrust my moms care to.

julievan

My father has been a patient at the Highlands for short term rehab after his knee replacement. My father has been very pleased with his care and staff were wonderful. The rehab department were exceptional. The discharge planning team kept my mother and I along with my dad informed every step of the way. My father is scheduled for his next replacement and would not go to any other facility but The Highlands

JeNn2016

My grandmother was admitted to the Highlands for short stay/rehab twice in her life. Both times she has said the staff were very nice and caring. They always checked in on her to see how she was doing and even made her laugh. She has never had any complaints while staying there short term. The food was good and plentiful and the facility is very clean. The staff are always helpful and smiling.

Lynne pelham

My mom was a resident of the Highlands for almost 2 years. There was a member of the family there at least a portion of every single day for the entire time. We missed 1 day because of a snowstorm. I can't tell you how many times she wouldn't have been fed if one of us wasn't there. Worse than that there was never any communication within the staff. Doctors orders were ignored. The aides did the best they could. They are underpaid and overworked. When my mom was in horrible pain towards the end and could not swallow and we asked to speak to the highest person in charge we got the activity director who looked at my mom and said "she probably has an allergy" we asked if we could call 911 and they said no. The doctor has to give permission. 3 hours later we found out the only doctor (ebbs) accidentally had her phone shut off. In the end they found out she was loaded with gallstones and still they got her up , dressed and sat her in the hall crying in pain after the new doctor put her on comfort meds. Thank god she is dead because she has lived a hell on earth.

Mmcch2015

This facility lacks communication between departments as well as communication with the families. My grandmother was transferred here on CMO and we told the transfer person we would like her in hospice as she only had days to live. We did not speak with hospice until she had been there overnight, and when we went to visit that first day she was dressed and placed in a wheelchair! My grandmother passed away after being there for about 36 hours, and it was clear in that time that the Highlands staff believed she was there as a new resident. Today, three days after her death we received a card for an intake meeting for the 27th. Again, some of the staff was very aware that she was there to die; others, namely the nursing staff, had no idea. She was also placed in a room with a disruptive roommate, and an alarm was beeping constantly outside the room - not a very peaceful setting for our family or my grandmother. We lacked privacy and the intimacy that is necessary in this kind of situation. It was very disappointing to say the least.

spie11

Very disappointed in this facility. My elderly mother received rehab services after a bout with pneumonia. She was discharged after a short period and returned about month later as the pneumonia reoccurred. Communication is horrendous. As family member who do not live in the area, we rely on info from the staff. Although some of the nurses were helpful, the social worker was rarely available. She was consistently negligent in conveying any pertinent information to family members (plans for discharge, medicare, etc.) and appeared to be very limited in knowledge regarding resources for aftercare.