Life Care Center of Auburn

Human1st

WARNING: AVOID Life Care Center of Auburn at All Costs! My recent experience at the Life Care Center of Auburn was nothing short of a horrifying, infuriating nightmare. I visited a friend’s grandfather while she was on vacation, and what I witnessed was so appalling, it compels me to warn every single person considering this facility for their loved ones. The nursing staff? An absolute disgrace. I am far from racist – my beautiful children are biracial – but the sheer hatred in their eyes when I tried to address my friend's grandfather's concerns about a possible UTI was undeniable. They were overtly rude, wouldn't let me get a word in, and then had the audacity to talk and laugh in their own language as I walked away. This is not just unprofessional; it's hostile. They dismissed his symptoms, refused testing, forcing me to buy a home test from CVS, which, predictably, came back positive. Nurse Mabel, specifically, was unbelievably dismissive when I showed her the results. I'm a full time Critical Care Nurse myself at the best hospital in Boston for 26 years, I informed Mabel that I am well versed in the medical field and it's obvious he needs to be seen and treated with antibiotics. She completely dismissed me. If I personally acted like this with family members at my job, I'd be fired! The neglect is criminal. This ground-breaking man, who served our country, was left sobbing, "full of urine" and "confused." When I desperately tried to get staff to help, another nurse flat-out refused, telling me she couldn't get to him and that, as "not family," I had "no right" to care. No right?! He sat in his own waste all night because there are NO night checks. None! He could have been dead on the floor, and no one would know. This is not just negligence; it's an abandonment of care. Being a nurse I cleaned him up myself. To my disbelief he had bedsores. Unbelievable! I once again went to inform staff of this and was told he bathes himself so they wouldn't know. Are you kidding me? Despite them bathing themselves they still need skin checks. You cannot rely on a dementia patient to do proper hygiene. And the facility itself? Disgusting. The hallway rug looks twenty years old, and the overwhelming stench of urine makes you gag. His room was infested with ants, I saw a mouse run by, and spiders were everywhere. How can anyone be expected to live in such squalor? The food they served was inedible, cold scraps I wouldn't feed to my dog. Their communication is non-existent. My friend called after I told her what was happening, only to be rudely hung up on. This seems to be their standard practice. They need urgent interpersonal skills training and proper oversight. Whoever is running this "place" needs a reality check. Every TV blasts at full because the volume comes from the TV , making it a chaotic, disorienting nightmare for elderly residents with hearing problems.

ReviewerFY#1021b

My wife is in the Life Care Center of Auburn for rehabilitation. She has a broken pelvis, so all they can do is work on building her upper strength until that time when she can get back on her feet. Her living space is clean and more than adequate. They are very friendly, very clean, and very attentive. I'd say they're exemplary. The food ranges from very good to fair depending on what they're making.

Denise

My father was recently admitted to Life Care of Auburn after knee replacement surgery. His stay lasted three weeks. I was very pleased with his care. I could not say a bad word about any of the staff. They were kind, helpful, professional and upbeat. The compassion they showed my father was very comforting to me. The room was very clean. They had activities for the patients that felt well enough to participate. I was invited to attend bedside meetings and his discharge meeting when his release was decided. I would definitely use their facility again should a family member need care. I also highly recommend them to anyone in our community that would need assistance. Thank you.

Granddaughter of a stroke pt

I thought that the rooms were very clean and nice in this facility. Each room had 2 patients with room for visitors. The rooms were set up like a home, not clod like a hospital at all. in fact the entire facility has a homey feel. Each patent has their own flat screen tv with ear phones connected. the nurses and other workers are very attentive to their patients and make their safety a sure priority. In house Physical and occupational therapy play a huge role in recovery especially from a stroke.

Gabrielle47

At the age of 94, my aunt had to leave behind the home she'd known her whole life, due to a fall and dementia.Life Care Center of Auburn is set on well kept grounds, a ways behind a local business. It has been in the community a long time, and is well known with a respected reputation. This meant a lot to us, as we had known many families throughout the years who had experience with sending a loved one there.I always saw smiling and friendly faces when we would visit her there, coming to know several individuals by name. We never had any complaint about the quality of care.Two amenities which I found special are the ice cream parlor and beauty shop, two things that can serve to give residents a semblance or normality and community. The one complaint I would voice would be that the food was a little disappointing and uninteresting, which can be a difficult hurdle in trying to keep the elderly properly nourished.

AnnKeegan

My family has been with LifeCare of Auburn for over 2 years now. My mother fell down her cellar stairs causing unbelievable, critical injuries. She survived due to the incredible UMASS hospital and staff. She went to LifeCare for sub-acute rehab. They worked hard, but decided she probably would never do better. She got mad and said, 'don't give up on me yet..... They said, 'OK'. She proved that her determination and their wonderful staff made a great combination. She went home 2 months later. Because of their wonderful work, we decided that when Dad was struggling to take care of himself, he would go to LifeCare's rehab facility. He deteriorated mentally and physically and we placed him there permanently. Because he was a WWII disabled veteran, his stay was taken care of by the VA. What a great year we had with him and LifeCare of Auburn! They took such good care of him (and us). We all just became a blended family, partly because of Mom's connection, then Dad's, but also because they always thought of us too. They cried along with us when Dad went to heaven"¦"¦. It will be hard not to go there everyday anymore"¦"¦ we will always hold them near and dear to our family!