Holiday Jackson Oaks

Kevin W.

My mother really likes Kelly, the Activity Director. She does a great job keeping the residents engaged and entertained.

Cynthia

I visited Holiday Jackson Oaks. They were nice, but they were just independent living there. You'd have to have another company come in and that would have been another expense. The staff was nice and very knowledgeable. Gina offered lunch, but we had just finished breakfast before we arrived there, so we kind of turned them down. The rooms were very spacious. They had a refrigerator and just a microwave. They were allowed to come and go as they pleased. The people were nice. A lot of them could get around on their own. The community is kind of quiet, but it's in Paducah, Kentucky, so there were restaurants close by. The dining area was nice and looked homey. I've seen a lady doing puzzles. They had areas where they watched movies and played cards. They had a pool table. I've seen a game room up on the second floor. They had a treadmill and bicycles that they could get on there and pedal.

Margaret

I liked Holiday Jackson Oaks, and I would like to move there. It's very suitable for me. The rooms were nice. The one I looked at was a studio apartment, and it was just perfect for me. Upkeep was very good. Everything looked nice. The dining area was very nice. I didn't get a chance to try their food, but they have a chef there that prepares the food. Everything is homemade there. They have a lot of activities going on. When we were there, they had a group that played music for them. They go on outings and all kinds of stuff. The staff was extremely nice. I stayed there for about a couple of hours talking to her, and she was very patient and very helpful. It was a good experience.

Shannon Rushing

As far as the facility and employees, I was very satisfied. It is a clean place and every employee I encountered for the short time my mother was there was kind and helpful. The only major problem was the billing, but it has ended up being a very major one so carefully check your billing statements. A monthly payment made for my mother was credited to the wrong resident and I have been trying to get that straightened out for 14 months. The facility acknowledged the error and notified me I would be getting a refund in November, 2021. I have contacted this facility and the corporate office numerous times by phone and message since then to see where the refund is, but with no success.

Rebekah

I was greeted right away as I walked into the door of Holiday Jackson Oaks by the lady that was in charge of transportation. And I thought she was the receptionist because she was sitting there doing paperwork right by the door. She took charge and then she introduced me to the other lady, who then introduced me to the manager, even though I did not have a set appointment. I had a set appointment, but I had to come early. So they were very adjustable, very accommodating. The manager, he walked us around and we saw three apartments of different shapes and sizes. We were in the dining room and we were told that there is in-house health care or home care on the premises, which I was very impressed by, that it is right there, and you can access it. The fees can be worked into your monthly bill. I was impressed with the fact that although they don't accommodate in-apartment appliances for a washer and dryer, they do have a washer and dryer room at each level, which is very convenient, because some people can't get in the elevator and take their clothes down to the basement, like my brother, because he has to be in a wheelchair most times. So I was really happy for that. They had small balconies you could actually step upon out of your apartment and get fresh air, or have a little table and a chair if you wanted to have coffee out there, if you were able to get out there. They also had huge walk-in closets. There are some repairs that need to be made to the outside of the building. But inside, it's gorgeous, clean, large, and well equipped. They said that guests could eat free for the first 30 days with the resident. But then thereafter it was a small fee, which I thought was very nice. It would help to orient the person to their new surroundings, if you could join them to eat there. I thought that was very nice. I particularly like the fact that they had people that would escort the residents to their table and make sure they were seated and they would help introduce them to other people, and that they planned some seating for new residents around residents. I think they might have liked the fact that they're personable.

Ron

We went to see Jackson Oaks in Paducah. I was more impressed with it but the only problem is, my mom was concerned with being able to manage my dad and they don't offer enough assistance for what she needs. It's an independent living and the price was a little better. They have this little thing they wore around their neck, so they know where the residents are at and I think it kind of works like a life alert too. They let people know where they're at and if they need help in the room or something. They might not have the level of care to take care of my dad, but they do have that. The place is pretty good for somebody that's more independent. That is mainly what they do. They assist some but I think you still need to be able to take care of yourself. They will help you, I think, with the medicine a little bit, but you're more or less expected to be able to kind of take care of yourself. They serve your meals and they cook meals for you. If you use their bedsheets, they'll wash them for you. I think they got machines but with your own laundry, I think you have to do that yourself. My mom can do most of that right now but we're still in the process of learning about what my dad can do. The facility was nice. We've been there once too, a few years ago but we were more impressed with this visit than what we saw 6 or 7 years ago. I was impressed with it myself, but I'm not sure that it offers what we need. I also don't know whether we can afford it or not. We met the assistant manager and she was really helpful. She took us around, showed us 2 to 3 different rooms, told us what they offered, and told us about the prices. They said they could probably work with us on some of it. They even gave us a meal there and she served it herself. Everything was good. We had a salad and some chipped roast beef with gravy and some tangerines. We also had a big nice pizza, yeast bread, and potatoes, and it was all good. They have an activities department. We saw activities where you can work out and things like that. They do have other activities for the people who want to participate, where they do some senior exercises and have other games they can play like bingo. We didn't see those, the staff just explained it to us. The place was nice. It's kind of like a hotel-type of setting. When you first walk in the front door, they have the offices to the left, and then you go to the right down a hall and that's where they have the dining area and the kitchen back behind the dining area. When you come back, there's a little area where everybody can get together and watch different shows. They have 2 or 3 floors and they have some upstairs rooms.