Prairie Pointe Assisted Living and Memory Care

Stephanie

I had my mom in this facility for one year. In that time they served food from her allergy list at least 6 times that we were personally there to see. How scary! Arelis the director was never able to correct this. Right up until we moved her they were still serving food she is allergic to. When asking if they can let my mom know what they are serving at meal times, I was told by an aide that was not her job, and refused, when speaking with Arelis she said it’s not a priority to let residents know what they are served. It seems like an easy request and treating residents with dignity. Arelis said if it smells right and looks right it’s right. What the heck my mom is living in memory care because of severe cognitive impairment. The lack of compassion is astounding. Music is often geared towards staff not the residents, rock, rap, and alternative music, clearly no one has investigated the positive effects music can have on residents. When music from their generation is on they remember all the words! It’s beautiful, but they don’t know Rob Base or Metallica. Again Arelis said she will fix this, nope still playing Boys to Men. Residents ask for simple things like a cup of coffee or milk or even simply an ice cube, they are told “we are all out” Another missed opportunity to make residents feel important and comfortable like they live there, some staff ignore residents if they ask the same question more than 2 or 3 times, after that some residents feel they aren’t heard so they yell and pound on doors, making it look like they are difficult but they aren’t, they have memory diseases and , they are in a place that should be staffed by trained care givers capable of calming and comforting residents. It’s hard enough watching a parent disappear right before your eyes, but watch as they aren’t treated with dignity and respect will not be tolerated by me. The facility has some things great some amazing compassionate caregivers and staff, but in my opinion ALL staff should be and if not I would replace them asap! It seems training is lacking and Arelis is setting the bar low for accountability.

Reviewer#RD0927ph

I visited Prairie Pointe Assisted Living and Memory Care. It's not one that I would recommend. It was cheaper, but you get what you pay for. Rather than sit at a table with us, the staff sat behind her desk. Well, there were four seats at the table. She didn't ask about my loved one at all. She just started with a canned speech and then took us on a tour around. It paled compared to the other places. It was a whole different league, and it was very second-class. It was not impressive. Maybe the staff was more unimpressed, but the place did not impress me either. I think she asked, 'Do you want to see our memory care?' And at that point, I was like so unhappy with the place that I was just ready to not waste any more of our time, so I didn't tour their memory care. I saw their dining area, and it wasn't as nice as the other two facilities.