Covenant Living of Northbrook

Northbrook

At present there is no recreational therapist assessing residents for real learning experiences. When a resident needs assistance they have to wait much longer than they should. The food is below par and very cheap, with residents waiting for food at all three meals, longer than they should with some staff unable to speak English to them. Special diets are a big problem for the dietary staff to understand. Lots of communication problems between residents and staff. Thought it was a five star home, but it is not up to CMS five star standards

Provider Response

Christine

Covenant Living of Northbrook was very nice and we had a very nice tour. We saw the dining area and one of the rooms. They have a community room and they were singing in there. They also have an exercise area/gym where you could do physical therapy. We saw people walking around. The staff was very good and you could tell they took very good care of the people. It was also very clean.

Provider Response

EvelynD

Both my parents moved to Covenant Living of Northbrook, starting off in independent living. They enjoyed independent living- the apartment was nice, staff was helpful, food was great. After my dad passed, my mother moved to assisted living (Axelson), and it was downhill from there. The small apartment was pleasant and adequate. The quality of the meals was definitely below what they had been, and food choices were limited. Some of the staff were very good, but others provided marginal services. My mother became ill on two or three occasions and had to go to the nursing home (Brandel). The care there was not acceptable. Despite our repeated requests, the staff did not monitor her food intake, and my mother lost over 10 per cent of her body weight. We demanded that she return to Axelson. There were other problems at Axelson that made the experience a constant struggle. If we had to do it over again, we would not choose a retirement living situation that requires a hefty entrance fee. It makes it hard to make a change.

BonnieCVXGQ

Covenant Village was so good and very clean. The rooms were very clean, too.

RobinVZJST

We liked Covenant Village of Northbrook because it is close to where my parents live now and it is a continuing care community, so they could go from independent to assisted to skilled nursing. We liked that it is a Christian community and they have friends who live there. It felt more homey and had a lot of activities and a shuttle that could take Mom to church on Sundays. We really liked the people there and the atmosphere. They had a little bistro and a nice media room where the residents could watch programs like the Super Bowl. They take the residents to downtown Northbrook for shopping, concerts, shows, and different places.

Caring105862250

I thought the Covenant Village was a small one, but it's a building that is connected from one building to the other because they have skilled nursing, they have memory care, and it impressed me because the people were not segregated. They can interact with each other in the big dining hall and order food if they want to, or they can also make their own food. There were also small apartments like a home or the independent living, but some of their independent living residents hire a private CNA to come for a couple of hours to tidy up things. It was beautiful. They have a huge library, a salon, and an exercise room. That is probably because they have a rehab center too. Their buildings were connected with a canopy, and they use the middle part as a park, which is a very nice plan because they have an outlet for getting out. Some of the people in the independent living can do their own laundry if they want, or they can ask someone else to get it done for them, but with an additional fee. I was actually overwhelmed by the system and what I saw. It was beautiful, and they have like a restaurant where the assisted people would like to come in, have coffee, and be served just like when they used to do it by themselves, which made me feel great. I thought, "Oh my goodness, I never thought that there is a place like this." It was real and beautiful. I told my mom that this was one of the two places she would be going to if that time would come.