River Crossing of Elgin

Gus

The communication is terrible. It is very difficult to have them answer a call. After 3pm, it's like a ghost town there. The staff doesn't share information among each other. They don't read the charts to become familiar with the patients. Patients spend a great deal of time in their beds. Half the building has no phones in the rooms. There is no or terrible internet access. Patients are moved from room to room with little or no notice. There was no addition support or communication aid during COVID-19.

mgjoen

I'm a current resident here at Fox River Rehab. Formerly known as Rosewood. I've been here for about a week now. And I'll say this, if you care even a tiny bit about the person you're considering sending here, DON'T! If you are thinking about coming here, keep searching. The staff here is completely inept. They don't know what they are doing. They spend their time talking to each other and mocking residents. My roommate who has a catheter in, apparently they forgot to do something that allows it to work properly (I've never had a catheter) I've spoken to multiple people here and they are all miserable here. I had a nurse completely lie to me yesterday about something and I caught it. Now she's just staring at me like she doesn't know what to do. I'm begging anyone who reads this... please do not come here, do not give these people business they should be shut down for abuse. I'm getting ahold of a lawyer as soon as possible on behalf of the residents here. This place should not be allowed to continue to stay open. Again. Avoid this place like the virus it is! The food is horrible and tiny portions. The rooms stink Tiny TVs that barely work. This is supposed to be a rehab facility? They have 1 tiny rehabilitation room. With almost nothing in it and I've yet to see anybody use it. And I hope the read this because I am still here! -Matthew Gjoen If I could I would rate this place 0 stars. Unfortunately that's not an option.

Dianemgk

Facility is clean, admin is wonderful and beyond helpful. Nursing staff that sits behind the counter is awful. Why should beeping and lights flashing be constantly going? Why should these things be ignored? Why does a patient have to wait FOURTY MINUTES after pressing the call button before anyone shows up. I could go into detail with several stories, but I don’t have enough space. And this is only after our mom is there only 2 weeks. I HATE that she has to live like this. Unfortunately our mom is beyond home care. Shame on you people. We totally get it that she is not the only patient there. The patients are ignored when help is needed.

lawrs

This place was terrible. My mother has been there multiple times, while we thought it was alright at first, the second trip proved to be an experienced never to be repeated. The food was terrible and at times in edible, and always cold. The worst part was, she got very bad scabies. They have persisted for months. She left in early September and they are still not gone. Both she and my Dad have had to have many rounds of medication, and house cleansing. When we called, they did not care and we're not helpful.

Caring9030

The facility is all good, actually. It's nice and it's not really expensive. The people working there are very nice. I got an apartment which is pretty much a basic room. I've been here two months. It's close to everything, like stores and stuff. They offer a lot of activities like board games.

AbsolutelyEmbarrassed

My relative was in this facility for a few months. She was 98 years old, and in perfect health. She was in this facility to rehabilitate her strength and physical attributes while recovering from a fall. She was treated poorly here. Her health declined to the point where she was deemed "unresponsive" and "close to death". She was in PERFECT HEALTH! before entering this facility. When visiting, I noticed her diaper was completely full. When I asked a nurse, she told us they only change them a few times a day, and cannot break schedule. When I asked why my relative was hungry, the nurse said she missed the meal because she was asleep and would not eat again until the next day. When my family took her out of this facility, I took care of her on my own for the following two years. The facility told us she wouldn't last a week without their assistance. All she required was food and care. Those two things were NOT given to her at a nursing home! Disgusting.

Social Wk Care Mngr

This facility is located in a safe residential area but sits on a relatively busy street. The entire residential area has well maintained sidewalks so it is possible to go on nice long walks pushing a wheelchair if one deisres. There is an outdoor space for residents and families to utilize though it is not large. The common areas are adequate but not overly spacious. Resident rooms are of typical size,, meaning not overly spacious but adequate, and most are shared. Some rooms have a pleasant view of green space from the windos and others do not. The staffing patterns seem to vary and at times it seems there is less than adequate staff. The food is average with some items appealing and others not.

E. Kahn

When I first walked into Rosewood Care Center, I was struck by how well-maintained the facility seemed to be. As I proceeded with my tour, this thought was confirmed. The facility itself is beautiful. The rooms were spacious and appeared customizable to make each resident feel more at home. The staff that I talked to seemed to be friendly and knowledgeable. The physical and occupational therapy room was very large and had a lot of equipment that would suit a variety of needs. They even had a dog in there, at that time, to bring some joy to some of the residents. The only negative that I saw during this trip was the overall layout of the building. The hallways seemed to intertwine and I found myself feeling lost on a number of occasions. As their clientele includes a lot of residents with dementia and Alzheimer's, it may be difficult for them to confidently navigate throughout the building.