Symphony at St. Augustine

Offers Memory Care

6 Reviews
150 Village Crossing Court , Saint Augustine, FL 32084
Call (800) 385-2527
Symphony at St. Augustine (800) 385-2527

Reviews of Symphony at St. Augustine

6 Reviews Write a review
Food
(4 Reviews)
Staff
(6 Reviews)
Facility
(5 Reviews)
Activities
(3 Reviews)
Value
(4 Reviews)

Memory Care Reviews for Symphony at St. Augustine

May 01, 2019

By L. G.

I am a friend or relative of a current/past resident

Very bad experience with Symphony. Director and Admissions representative seem kind and caring, but they don't have the staff to back it up and in the end corporate greed wins out. My stepfather was dropped off as a result of an emergency situation. When Mom visited him the next day, he was in the same clothes, not shaved and sitting alone. He needed the toilet and Mom took him. Found soiled diaper in his trash can and checked him. He had never been wiped. Girl who dressed him stated she didn't know he needed to be wiped. He was in the section of Symphony for the highest level of care. Mom brought all her complaints to management. They assured her the issues would be corrected. Lunch he was served was a hot dog and chips. No drink. Hot dogs are a known choking hazard and so inappropriate for dementia patients. The next day, Mom arrived in the morning. Couldn't find my stepdad. Saw his room was locked and had to get someone to open the door. He was laying in bed awake. No one had gotten him up and dressed. Again, there was a soiled diaper in the trash and again, he had not been wiped. We were very upset he was in a locked room. This is a terrible fire hazard. Mom started mentioning her concerns with his care to friends and learned that they had bad experiences at Symphony too and they had lodged complaints. We found a website called the Agency for Health Care Administration and saw complaints and inspection violations. We removed my stepdad from the facility. He was there just over 48 hours. Symphony at St Augustine then added insult to injury by billing us over $3400 for two days of poor quality care. The staff doesn't have adequate training and there are far too few of them caring for large numbers of patients. They can't possibly provide proper care. This is a corporate run facility with no heart. Do not use this place.

Provider Response

Good morning, I hope your day is going well. My name is Shawn, and I work at the Milestone Support Center. I want you to know that we do take these reviews very seriously. Because of this, I have shared them with our community and regional leadership team. The doors for our apartments are locked from the outside. This means that our residents can leave their room in case of an emergency. Having apartment doors locked from the outside is a standard set-up for Memory Support communities. The reason for this is to keep our residents safe. Each staff member has a set of keys if they need to enter the apartment. We check on our residents a minimum every two hours, and we encourage them to participate in activities during the day. In regards to meal time, we provide drinks at every meal and our staff continuously refill during meals. We will cut foods into smaller pieces if a doctor prescribes this. There are citations on the Agency for Health Care Administration (ACHA), but they been cleared. I have also been assured that your family will not be held accountable to the full 30-day notice per the contract. We know that this a time of crisis for your loved one and family. The Executive Director wants to speak to your family regarding these concerns. You are more than welcome to send a private message to the community and I can set-up a time to have a conversation. You can also call us anytime and ask to speak to the Executive Director. Thank you, and have a great rest of your day. Shawn – Digital Marketing

July 17, 2018

By Mary

I am a friend or relative of a current/past resident

Symphony at St. Augustine was very helpful in a time of crisis. It's a very pretty place, plus they have a memory care unit and that's where mom is at the moment. They do a lot of activities and they even have field trips where they take the memory care residents as well with a lot of additional volunteers. They're very accommodating. She doesn't get up as early as they normally feed everybody for breakfast, so they give her breakfast separately when she gets up and allow her to have a later lunch as well. We're very satisfied. They even have a salon.
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Questions about Symphony at St. Augustine

What programs or activities does Symphony at St. Augustine offer to keep residents engaged? How does the staff engage residents' long-term memories?

Life 2.0 features a Mind, Body, Spirit formula that guides our holistic philosophy

How does Symphony at St. Augustine keep residents' families informed about their loved ones' health?

Executive Director sends a weekly OneDay video out to all family members to keep them updated on events

Costs for Symphony at St. Augustine

Cost of Memory Care

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Starting Price

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Services and Amenities of Symphony at St. Augustine

Costs

  • All Inclusive Rent
  • Entry Fee
  • Memory Care Starting At: $3294/month

Room and housing options

  • Companion Suites: We Offer Companion Suites
  • Studio Apartments

General

  • Resident Capacity: 85
  • Minimum Age: 60
  • Pets: No Pets Allowed

Licenses

  • State Licenses: Pending
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About Symphony at St. Augustine

At Symphony at St. Augustine we are setting the standard for personalized independence in a community setting. Our community focus is on your independence so you can enjoy a better quality of life. At Symphony, you choose your own apartment home and have an array of services available right at your door. From social dining and recreation opportunities, to personal care services that can assist with your daily life, it's all here.

What Makes Us Special

Symphony at St. Augustine is one of the first communities to use a very unique memory program called "In the Moment". Symphony has a nurse on staff 24 hours a day 7 days a week.

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Symphony at St. Augustine


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