I do not recommend this facility to anyone with an elderly loved one who requires around the clock medical attention that can cause complications. This rehab would be more suited for someone recovering from hip or knee surgery.
My Grandmother went into this rehab towards the end of April/beginning of May this year. She was at this Rehab two years ago and had nothing but nice things to say about the facility - her and my Grandfather both.
That was not the case this time.
I went with my Husband and his parents to visit her and she was disoriented and becoming overwhelmed. I went to her nurse and I informed her of how she was acting. She didn’t give much thought to my concerns and said she would check her blood sugar/vitals and go from there.
My Grandfather and Husband helped wheel her in from the family area outside while she was taking her time and conversing with the other nurses. After finally coming to my Grandmother’s room - she asks my Husband if he is from India (He is Indian) and tells him “I gotta tell you - your country isn’t exactly clean and the people aren’t the nicest”.
Are you kidding me? Who says that? My Grandmother even said something to her and told her not to speak to her guests that way.
She left the room and while she was gone, my Grandmother continued to be disoriented and scared and she became physical with my Grandfather. I went to get her and asked her if she could be given something to calm down and very rudely I was told “No! I don’t sedate my patients! That requires a doctors order. Maybe you all just need to leave and she will calm down.”
Bedside manner? That woman has none!
Later that week as my Grandfather was visiting my Grandmother (he visited her every day and stayed with her until it was dark outside - he helped her around more than the nurses did) he could see she was not feeling well and was very weak. He takes her to the bathroom and her stool was black with BLOOD. How did my Grandfather realize that but none of the nurses did? He had to go out to the nurses station and DEMAND they get a doctors order for her blood to be checked.
The doctor informed them that she had to be transported via ambulance back to the hospital because her hemoglobin was very low. She was bleeding internally via ulcers.
She died on May 19th. Following her death, I called the rehab to let them know of her passing and that my Grandfather asked that her items be donated to whoever needs them.
Tonight (June 11th) - My Grandfather gets a call from a woman asking him to take a SURVEY about his wife’s stay. These people don’t even care about the patients - former or present - to notate that they are deceased. My Grandfather became extremely upset and hung up.
After over a week of phone tag, I received two phone calls today. The first one was from HR saying hello and asking if I was certified - they thought I was interviewing for a CNA job. Finally I got a call from Nick? (Something along those lies) I don't know his role but it should be open and filled by someone more competent. Basically with HR (I could hear them in the background) breathing down his neck - he informed me that they are working on getting this review taken down and that they fully defended the nurse in her poor comments towards my Husband's Indian heritage. They then went on to claim that my Grandmother had psychosis when she arrived at their rehab. Not true. The only day she was not herself was Mother's Day and the day after. When she was rushed to the hospital after my Grandfather found she was bleeding, the DOCTOR at the hospital said that those episodes were caused by lack of oxygen to the brain due to her bleeding ulcers. They also said the nurse kicked us out - she did not. My Husband, his parents, and I left before my Grandfather did and my Grandfather left shortly after us.
Their own speech therapist told my Grandfather while my Grandmother was there that he needed to stay on top of the nurses or else nothing would get done for my Grandmother. What does that tell you?