ProMedica Total Rehab+ (Lafayette)

Helene

I did not like the building layout of ProMedica Total Rehab+ (Lafayette) or where the staff was able to work. It was very cramped and did not allow them to do their jobs very well, but they were hard-working and good. Dad was in a private room, which was good, but their handoff or release was bad. It was terrible. I did not personally have a meal there, but the meals were OK.

SHE1119

My husband was at PowerBack Rehabilitation Lafayette. Every time we were there the nurses were good, even when he was rebelling, and they usually came in right away. It's a new building with a nice lobby. However, one staff member -- who was kind of a supervisor -- was not comforting when the patients were released. When the therapy plateaued, they told me that they would move him to a nursing home. When we complained about the location being too far (because I don't drive), she said that it's the only place that would take Medicaid. After considering it and the negative feedback from a friend about that nursing home, we told them we didn't want to move my husband there. Then she told me we better figure out where we want to put him or they would put him the car and we could just take him home. She was a real sharp-mouthed woman. They don't give you any comfort. They called a meeting with the director, the Medicaid lady, and the social worker, and none of them were comforting. They said that they were waiving the second month fee because everything had been done wrong with my husband. From day one the primary physician and everyone all the way down the line did everything wrong with him. The lady following up on the Medicaid was cold and the upper management was all very rude. He had a private room there that was bigger than what he has now. The nurses and aides were nice, but not the upper management. Overall, between the building and nurses, it was good, it was humane, and the physical therapy was good. My husband complained at the end that when he called them they wouldn't come, and he fell twice while he waited. The place itself was nice, clean, and new. They gave the residents ground food which didn't have any flavor.

Provider Response

Reviewer#JE05272019

My mom stayed at Powerback Rehabilitation Lafayette. It was a very nice facility. Her room was very nice and good. The dining area and food were good. My mom had occupational, physical, and speech therapy. They had theater rooms and music areas. The cost though was ridiculous. The nursing and rehab staff were great, but I'd rate the administrative staff a 2. There was no communication and they're a little bit rude. Due to the administrative staff, I would not recommend anybody to go there.