Retreat at Harbor Cove

Larry

The rooms are great here and care staff are overall very good. The food is another matter. The cook's are not qualified to boil water. The food is consistently undercooked. The food tastes horrible. The person in charge of the kitchen doesn't care how many complaints there is and nothing is done to do better.

Deniese

My tour at The Retreat at Harbor Cove was more spontaneous. They wanted to go over paperwork first before they would show you the room, then we started talking, and they said that they were going to split my parents. They said they were 8 x 10 rooms and all they had was a bed and a closet in the room. They could have a chair if they wanted to, but there were no facilities, no self-serving sink, or anything like that. You had to share those kinds of facilities with another client in a different room. It was like a boarding house more or less than it was an assisted living. I would not leave my parents there, not even once. They smelled like urine. I don't know if they were having a bad day that day or not. The staff was very knowledgeable. She was trying to be very friendly, but there was a client that was there that was sitting in a wheelchair who told me, "Don't even look here" and that scared me. I started the whole tour on the defensive. The residents were not happy. They should improve on cleanliness and make it more of a personal care instead of overall care. I realized that they probably didn't have the funding for facilities or bathrooms, but they should at least have a sink, especially with everything that's going around right now, you need that special treatment or care to make sure that you don't pass it on to someone else. There is no way that you could keep a clean environment by sharing a bathroom with three other people that you have no control over or let alone know.