Windchime of Chico

Lavida

My mom is now at Windchime of Chico. She is there for assisted living. She's not complaining about it at all. It's a really good facility. The people are very helpful because she needs added care and not just sitting in her room. She's kind of incontinent. She tells everybody she loves it. We're really happy with everything. My mom has a studio. They have variety; we got the middle size for her, but it is really big. She has her own private bathroom, and she has a little microwave, refrigerator, and sink in there. We brought a lot of stuff over there, and it all fit. Even after we first moved in, she wanted other things. We brought those, so it's a very nice room. They have singing downstairs. They have a piano in there, and people come in and sing. They play bingo. They have a full calendar of different kinds of events. They have meetings, where the people staying there can say what they dislike or like about it; that was good. There's a couple in there that's been there for 17 years, and they're happy. My mom loves the food. The food is number one to her.

Provider Response

Dale D

The care they give my mom is great but the administration and communication to us is terrible. You can’t ever talk to the administrator. He/she is either at lunch, on the phone, in a meeting, on a zoom meeting or etc. they are never available. There administration is terrible.

Provider Response

LW

My brother is at Windchime of Chico. They take really good care of him. They're conscientious of his diabetes and that he's a fall risk. I think they're doing a really good job, and he likes it there. I haven't had a whole lot of interaction with the staff because of the virus, but I've spoken with them on the phone, and they're all very conscientious and they love his cat, so he's happy. I don't think there is anything to complain about. I haven't really been inside because of the virus. It was on lockdown when he moved in, and I didn't go in. I've never seen his room, but the outside looked great. He doesn't have any complaints. I'm satisfied.

Provider Response

Reviewer10262019

Windchime of Chico was OK. The rooms were all nice. They all had their own bathrooms whether they were shared or single. The rooms were great. There was a nice yard outside, too. The staff members were nice. However, I didn't appreciate the memory care place and the residents not being able to go to the dining room with everybody else. You're paying all that money but my mom got to eat in this other large room where patients were in their bed moaning and talking to themselves. It wasn't a happy place.

Provider Response

Gwen

My mom is doing fine at Windchime of Chico. We are very pleased with it. Their caregivers are very thorough. I'm always getting unsolicited information about my mom. They keep me apprised of what is going on. Everything seems to be going smoothly. They have a full calendar with four or five activities a day that are available. There are currents events, exercise once or twice a day, walking club, some arts and crafts, and there is a person that visits from my church once a week, which is nice. They have a lot of music, too. They offer hairdressing and podiatry, outings where they go outside, and housekeeping. They provide three meals a day as well. The staff members are very good. The place is very clean. It is a good value, too.

Provider Response

Jean

Windchime of Chico is beautiful. The studios are comparable. It is on a little man-made lake, and it is pretty. It is expensive because it is advertised as assisted living. As far as assisted living, if you want to pay for that, it is a very nice place. They have a nice patio overlooking the lake, which is very nice. The dining room is in a beautiful setting. The workers are very friendly. I think it is a very great place.

Keri

My father-in-law has been doing OK in Windchime of Chico for about two months now. Everything is good and clean. The people are nice, and the food seems OK. The staff is good to him, but he's not been very active.

Zane

Windchime has some issues with medication errors and the staff, and I’m not happy with it. It’s a nice facility with nice activities and things going on. My mom has a problem with certain staff and thinks that things are being stolen from her daily. It might just be her or it might be a real issue. There’s a lady who comes in to do weekly haircuts and also people who do pedicures. They have a lot of entertainment, which is good. A lot of people come in and play music, and there’s quite a bit of activities. Of all the places that she has been, I think Windchime is pretty good except they’ve been having a lot of problems with the medication, and the management does not pay attention sometimes. They also seem to have some staff issues. Sometimes they have people who aren’t doing too well and don’t seem to take care of patients or deal with them like they’re supposed to. They have a chef, and my mom is pretty happy with the food.

Angie17

People I know have been at WindChime of Chico. It's a beautiful place aesthetically, but they wanted to put my husband into the dementia area, and I said no. Also, when I checked out the dining room, the ratio of CNAs to patients was not very good. Each CNA had too many clients. The apartments were adequate, but small. They had card games, exercise, yoga, etc., but my husband is not very sociable.

Caring77708650

WindChime of Chico was a lovely place. If I needed help, that's where I think I would stay. I thought it was beautiful. The day I went there, they had their residents out and doing simple chair exercises. They were leading them through exercises and I thought that they were very patient and very pleasant. I thought this would be a good place.

Christine5

My mom was in WindChime for six years. Mom didn't need care then as she does now. They had ownership change and it became much less personable. They just made some changes that made it not as fun and enjoyable as it has been when she first got there. She became more physically needy as far as personal hygiene and all and they just did not seem to be able to manage that for her. So we had to put her in a smaller place who knew what her need was. The first four years, she was very happy. But when they had an ownership change, they were not as accommodating as when she was first there. She likes the food there because they work with a chef. Since there were a number of patients such as herself who do not have restricted diet, they're allowed more familiar comfort food. For the first four years she was quite active with community groups and stage plays through the social director there who was terminated when the new regime came in. For a first time assisted living environment, it was perfect for her. It was appropriate for her needs. It's very clean and is in a beautiful location so she could walk around the lake and see the ducks and the birds. She certainly enjoyed the first four years she was there, being involved with the social director and the community. She was actually on their billboard and had been interviewed for TV. Her room was one of the rooms they bring potential family members to look at because we decorated her room. She had an apartment and they were very gracious about that. We wanted her to feel like she had her own little home.

Caring5464

My husband is at WindChime of Chico. His room has a view of a lake. The staff is doing an okay job. The food is good. The portions are good; they have a larger meal at lunch time and a smaller meal at dinner time. The facility is clean and new.