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Truewood by Merrill, Scottsdale

9185 E Desert Cove Ave, Scottsdale, AZ 85260

(800) 558-0653 (Call a Family Advisor)

3.5

(26 reviews)

Offers Assisted Living and Memory Care

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Reviews of Truewood by Merrill, Scottsdale in Scottsdale, Arizona

3.5

(26 reviews)

  • Facility

    4.1

  • Staff

    4.4

  • Food

    3.8

  • Activities

    4.0

  • Value

    3.7

Kathleen

5

September 10, 2023

I am/was a resident of this facility

The community of Truewood by Merrill is very nice. The staff here is very helpful. I get different types of nice meals. It's cooked very well here and they're known for having other people from around the area from other senior communities/places come to have their food here. If you need any assistance, they're there to help. They have a patio and a salon. The people do bingo, they have crossword puzzles, and other activities. There's no pool, but as far as exercise, they have walks around the property. It's very clean. They come and clean the bathrooms and the floors.

Provider Response

Hi Kathleen, we are so happy to hear that the team has been helpful, the food has been good, and assistance is easy to find. Thank you for taking the time to leave us this review.

R.S.

1

June 23, 2021

I visited this facility

The staff at Desert Flower Assisted Living was very nice, but the apartments are way too small. They have very few amenities. I only met one person, and she was very nice. They could improve by having larger apartments; also, they have no stove in the kitchen.

T.B.

5

April 28, 2020

I visited this facility

Desert Flower Assisted Living is a beautiful facility. It's absolutely impressive, including the presentation and everything. The staff was absolutely phenomenal, very knowledgeable, very helpful, and justifiably proud, but it's a beautiful facility that speaks for itself. It's gorgeous, modern, up to date, it looks like you're at a resort, and one of the resorts in Scottsdale looks like one of their restaurants. It's very clean, very organized, it's a beautiful structure, and they have a lot of events going on to help keep the community busy. It's a wonderful place for someone who's a professional to go to if that's the lifestyle they're accustomed to. The staff was able to answer all my questions. They were very knowledgeable, very thorough in explaining all the steps, and the procedures in how the care will proceed. I was very impressed with that.

TAJscottsdale

1

May 11, 2019

I am a friend or relative of a current/past resident

If you truly care about your parent, do NOT let them reside at this facility. Food is sub-par and upper management does not follow through. We experienced personal and valuable items being stolen by staff. Beware!

Manuel

4

January 2, 2019

I visited this facility

Desert Flower Assisted Living was a great facility, but they couldn't give us the care that my mother would need. They stated that she would need more of a memory care unit than they could give. She needed 24-hour care, and they didn't have anybody there for 24 hours. The facility was great and looked very clean. The staff was very good. Their cafeteria looked very nice and very clean. They had a lot of people socializing with each other and watching television.

Janice

5

April 9, 2018

I am a friend or relative of a current/past resident

My mom moved into Desert Flower. It's a good facility and a good match for her. They go on outside excursions, like the museum and the zoo. They provide bathing, medication assistance, and are very detailed with changing her, dressing her, and getting her ready for the day and bed time.

Iris

4

September 30, 2017

I visited this facility

Desert Flower Assisted Living had nice grounds but nothing unusual. The gentleman was very knowledgeable about what was going on there. I had lunch, which was very nice, and I enjoyed it. They had three meals on their program, which I'm not interested in. It was very clean and looked very well managed and very well taken care of.

cactuskitten

5

April 11, 2017

I visited this facility

I would give Desert Flower the highest rating as a top notch community that's very positive in all ways. It seemed the people were very caring, and not mechanical going through the phases. It was more like an apartment community with activities for folks who were very involved. It seemed like they were really caring for the people. They had movies and games that mixed with the independent site. There was an area with a fireplace where they could go and read. They had a courtyard outside where they sometimes barbecued and sat.

Lisa P.813621

4

September 19, 2016

I visited this facility

I really liked Desert Flower; the people were friendly and informative. They have assisted living and memory care. I thought the facility was beautiful. It looked like they had a very nice program for memory care and lovely restaurant, and the rooms were quite spacious. I thought that the fee structure was really good given all the services they provided. The staff showed us all the different care levels, the activities, and the restaurant, and they reviewed with me all their philosophies and services that they offer. They let me tour some rooms, and it was very nice; I think they had the nicest rooms. I found the facility to be very large for someone who has memory issues. There was no way to be outside if you were in the memory care area because it was on the upper floors, and that was sort of crowded. For assisted living, it was just a long way to walk if you were in the back part of the facility to get up to the front where the restaurant and stuff were. It was too big for my mother.

Gary088304

3

September 15, 2016

I visited this facility

I didn’t like Desert Flower. The apartments were too small. It felt claustrophobic, and you had to sleep in the living room. It was one big room, and that was it. It had a bed in the living room, which is kind of weird in my books.

Eric371556

3

August 22, 2016

I visited this facility

We went to a portion of Desert Flower that reeked of death or a horrendous odor that I would not want my mother exposed to on a regular basis. It's not the way I want her to spend her final days. The staff was very nice and good. The dining area was very appropriate. The apartments were acceptable. It was just that smell of death in the air, and it wasn't good. I don't think people need to be reminded of their mortality on a daily basis.

Karen121061250

4

February 27, 2016

I visited this facility

The tour at Desert Flower was exceptional. I thought everybody was very helpful, knowledgeable, and seemed very engaged with the residents. I got a pretty good sense of community there. The rooms were comfortable and homey. The bathrooms were definitely nice, and I liked that they had an open dining policy, so if you get up late, breakfast is still going at 11:00. We talked to a few people who have had family members there, and they were all very pleased with the care they received. They watch movies, but they need to add more activities for the residents to do.

Caring91872250

4

July 13, 2015

I visited this facility

The location was great. The dining again there was excellent. It wasn't the structured hours to when you can only eat breakfast for two hours; it was open dining, and the food was very good. The rooms were nice. They were getting ready to do some remodeling in the memory care area and stuff. This would have been one of my first choices for my brother to move to, but the location was too far away; however, it was a very nice facility.

Estee1933

5

July 1, 2015

I am a friend or relative of resident

I have stayed at Desert Flower 6 times now for additional support and care related to a illness. The care staff are amazing. I know when I come in I will be greeted with a smile and hello. They all know my name even if I never met them. They make me feel good. I have loved my stays and may some day in the future move in to stay. Thank you Desert Flower for you care and love the last few months.

Eve5

5

June 30, 2015

I visited this facility

Desert Flower is close to my house, location is perfect. The staff is professional and kind. The studios were fine, clean and accessible. The dining room was nice but they need to update their furniture.

Dave35

4

June 22, 2015

I visited this facility

Desert Flower had a nice garden. The rooms and apartments were pretty. It was a very clean and very nice place. They had activities like bingo and crafts.

Caring104933150

4

April 25, 2015

I visited this facility

Desert Flower was much larger and had more residents. One thing I liked about it is that it offered the possibility of a short-term stay.

Provider Response

Thank you for taking the time to share your feedback. We pride ourselves on providing the finest personal care and services to our guests. We do offer 14 day short-term stays for families that are wanting to try assisted living and/or memory care. It's perfect for caregivers simply needing a break. Please feel free to call or walk in for additional information. Thank you again! Desert Flower Assisted Living and Memory Care 9185 E. Desert Cove Ave. Scottsdale AZ 85260 Phone 480-657-9000

Sorry Mom!

1

March 4, 2015

I am a friend or relative of resident

The first few months where good for Mom at Desert Flower, but soon after new ownership brought in new upper and middle management things deteriorated very quickly. The details are too long, so I will just say that medication errors started happening, care plan was not followed resulting in putting my Mom in a potentially very dangerous situation, bad nursing assessments occurred twice resulting in undiagnosed serious bone fractures that where very apparent to me from the pain my mom expressed when I saw her and where confirmed by x-rays and CTs when I insisted they send her to the ER both times. The last undiagnosed fractures resulted in 1 week in the hospital followed by 3 weeks in a nursing home for rehab. My Mom was never quite the same after that. The above and other incidents occurred over a period of just a few months. After the last incident I finally decided to move her for her safety and well being to a facility that took good care of her. I only wish I would have made this decision sooner.

Provider Response

Thank you for taking the time to share your feedback. We pride ourselves on providing the finest personal care and services to our guests, and I sincerely apologize that you experienced anything less. I will be sure to pass along your feedback to the appropriate department managers, but would appreciate the opportunity to speak with you in greater detail about the instances you've outlined below. I may be reached at your convenience via email at Desert.ed@blueharborsl.com or by phone at 480-657-9000. Shannon Thomas Executive Director Desert Flower Assisted Living and Memory Care 9185 E. Desert Cove Ave. Scottsdale AZ 85260 Phone 480-657-9000

Caring101895750

3

February 13, 2015

I am a friend or relative of a resident

We already placed her at Desert Flower. The rooms are nice and comfortable. I would say that the staff is accommodating. The residents have movies, crafts, and music. The dining area is nice, and so far the food is OK too. It is still to be determined if I'm going to recommend this facility to others.

lgcy

1

February 4, 2015

I am a friend or relative of resident

I put my husband in this facility for one week in Aug. 2013. It was not a good experience. He has dementia and does not realize the total neglect he received. I brought him there clean shaven, showered with clean clothes. I picked him up a week later...unshaven, unshowered, soiled clothes. He looked like a homeless person. I brought two bars of soap for sink and shower. When I picked him up there was no soap in his bathroom for him to wash his hands. I brought a new toothbrush and tooth paste for him to brush his teeth. The toothbrush was never taken out of the package. They never took him to any activities...they had a piano concert and played old movies. I put on the forms I filled out that he played piano and enjoyed old movies. He missed both. They served him his meals in his room when I said I wanted him to go to the dining room. It was awful. I wouldn't put a dog in that facility.

Caring68704550

3

October 25, 2014

I am a friend or relative of a resident

I’ve already moved my husband to Desert Flower. We haven’t been there very long. The staff is fine. He has a 1-bedroom apartment; it’s adequate. When they have to cook for that many people and they are elderly and they all have special diets and medications, there’s not a whole lot you can do with the food, but it’s not bad. The dining room is OK. I know they go to Fry’s and to Target, and on Fridays they have trips.

Caring87614250

4

October 7, 2014

I visited this facility

Desert Flower is well-maintained, pleasant staff, good, and the residents looked happy. They have pretty busy activities and that stood out. The rooms were pleasant and spacious, and it was a secured area.

Caring79066150

3

February 28, 2014

I am a friend or relative of a resident

Desert Flower came highly recommended and we've heard things about them from other folks. But right now, I am disappointed with them. There have been some things that occurred, and we've had some issues with them. The room is too big for my father. We had to provide all the furnishings. It's clean, but we're looking to downsize. I would just want them to be more responsive and possibly more staff. I don't quite see where I'm getting the most bank for my buck. I don't think we're getting the full value.

Caring57003650

5

October 28, 2013

I visited this facility

Desert Flower was absolutely wonderful. It was a first-class place. It's a very good place to go. Their rooms were very nice and spacious. There were little cubbyholes in the wall and that's what I like. The staff was really nice. They're also young. I was really impressed with how good they treat their patients. They didn't just take them to their rooms and put them to sleep like most other places do, but they spend time with them. They were excellent. They also went out of their way to show me everything. The girl that runs the place was very nice and very efficient. She followed up on us and invited us to a lot of their parties. I had lunch there and the food was excellent. They also showed me the exercise room, the TV room and the game room, and they're all very nice.

lhering

1

October 14, 2012

I am a friend or relative of resident

My mother who has dementia lived at Desert Flower for 3 years and left in July 2012. The first year and half was fine then the nightmares began to happen. While my mother was in assisted living the facility had a hard time understanding that assisted living meant you were to assist the person living onsite. My mother fell and was on the floor for several hours and then ended up in the hospital. After she returned from 3 days in the hospital and 30 days in skilled nursing the appropriate personnel at Desert Flower forgot to inform the caregivers she was back and she fell the very next day trying to find her way to the dining room. After I complained for months to the executive director of the facility that my mother was not being cared for the executive director locked me out of the facility. She did so by calling the Scottsdale police and had me served with a no trespassing order. Since I am my mother's power of attorney and filled her pill boxes weekly my mother's welfare was immediately compromised when I no longer was allowed in the facility. Therefore, I obtained legal counsel and had my mother removed from this nightmare facility. In addition, I have filed with all appropriate Arizona state agencies against Desert Flower. Hopefully no one else will ever receive such treatment from this facility that takes your money each month and then locks you out after you complain about their poor care giving services.

jota1

4

October 14, 2011

I am a friend or relative of a resident

My grandfather was a resident of Desert Flower for some time and we always had positive experiences there. The staff was warm and friendly and always seemed to be attentive to the needs of the residents. They offer a variety of scheduled activities and programs for the residents, such as pet therapy, which was always very popular. The staff seem to connect with the residents on an emotional level and to genuinely care for their happiness, comfort, and well-being. The rooms are comfortable and include cable and phone access as well as an emergency call system. Each room also comes with temperature controls to ensure the maximum comfort for the residents. Desert Flower is in a nice, safe location and is located in close proximity to a hospital, which is comforting. There are also plenty of shops and restaurants in the area which provide good opportunities for outings with loved ones. I know that my family always felt comfortable having my grandfather there and we were very satisfied with the facility and staff.

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Costs for Truewood by Merrill, Scottsdale in Scottsdale, Arizona

Assisted Living

This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.

$2,610

Starting Price

Memory Care

Memory Care is specifically designed to meet the needs of those with Alzheimer's or other forms of dementia. Specially trained staff members assist with activities of daily living (such as bathing and dressing) and provide therapies to slow further loss of cognitive abilities.

$3,995

Starting Price

Services and Amenities of Truewood by Merrill, Scottsdale in Scottsdale, Arizona

Costs

  • Rent Plus Care Fees

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Companion Suites: Yes

Dining options

  • In Room Kitchenette
  • Dining Room Shared Meals
  • Dining Extra: Private dining room

About Truewood by Merrill, Scottsdale in Scottsdale, Arizona

Desert Flower Assisted Living is a senior assisted living and memory care facility located in beautiful Scottsdale, Arizona. Desert Flower tailors levels of care and assistance to the needs and preferences of each resident, ensuring optimal independence and comfort. Bathing and dressing assistance and medication assistance are provided as needed. Memory care areas are secured on upper floors for safety. Residents enjoy frequent excursions to local attractions such as the museum and zoo and sitting in the outside courtyard with barbecue grill. Indoor social areas have a fireplace, gourmet restaurant, movies and games. The friendly, knowledgeable staff gets high marks.

Map of Truewood by Merrill, Scottsdale

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