Truewood by Merrill, Scottsdale

Offers Assisted Living and Memory Care

25 Reviews
9185 E Desert Cove Ave, Scottsdale, AZ 85260
Call (800) 385-2527
Truewood by Merrill, Scottsdale (800) 385-2527

Reviews of Truewood by Merrill, Scottsdale

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Assisted Living Reviews for Truewood by Merrill, Scottsdale

September 15, 2016

By Gary088304

I visited this facility

I didn’t like Desert Flower. The apartments were too small. It felt claustrophobic, and you had to sleep in the living room. It was one big room, and that was it. It had a bed in the living room, which is kind of weird in my books.

August 22, 2016

By Eric371556

I visited this facility

We went to a portion of Desert Flower that reeked of death or a horrendous odor that I would not want my mother exposed to on a regular basis. It's not the way I want her to spend her final days. The staff was very nice and good. The dining area was very appropriate. The apartments were acceptable. It was just that smell of death in the air, and it wasn't good. I don't think people need to be reminded of their mortality on a daily basis.

February 26, 2016

By Karen121061250

I visited this facility

The tour at Desert Flower was exceptional. I thought everybody was very helpful, knowledgeable, and seemed very engaged with the residents. I got a pretty good sense of community there. The rooms were comfortable and homey. The bathrooms were definitely nice, and I liked that they had an open dining policy, so if you get up late, breakfast is still going at 11:00. We talked to a few people who have had family members there, and they were all very pleased with the care they received. They watch movies, but they need to add more activities for the residents to do.

July 12, 2015

By Caring91872250

I visited this facility

The location was great. The dining again there was excellent. It wasn't the structured hours to when you can only eat breakfast for two hours; it was open dining, and the food was very good. The rooms were nice. They were getting ready to do some remodeling in the memory care area and stuff. This would have been one of my first choices for my brother to move to, but the location was too far away; however, it was a very nice facility.

July 01, 2015

By Estee1933

I am a friend or relative of resident

I have stayed at Desert Flower 6 times now for additional support and care related to a illness. The care staff are amazing. I know when I come in I will be greeted with a smile and hello. They all know my name even if I never met them. They make me feel good. I have loved my stays and may some day in the future move in to stay. Thank you Desert Flower for you care and love the last few months.

June 30, 2015

By Eve5

I visited this facility

Desert Flower is close to my house, location is perfect. The staff is professional and kind. The studios were fine, clean and accessible. The dining room was nice but they need to update their furniture.

June 22, 2015

By Dave35

I visited this facility

Desert Flower had a nice garden. The rooms and apartments were pretty. It was a very clean and very nice place. They had activities like bingo and crafts.

April 25, 2015

By Caring104933150

I visited this facility

Desert Flower was much larger and had more residents. One thing I liked about it is that it offered the possibility of a short-term stay.

Provider Response

Thank you for taking the time to share your feedback. We pride ourselves on providing the finest personal care and services to our guests. We do offer 14 day short-term stays for families that are wanting to try assisted living and/or memory care. It's perfect for caregivers simply needing a break. Please feel free to call or walk in for additional information. Thank you again! Desert Flower Assisted Living and Memory Care 9185 E. Desert Cove Ave. Scottsdale AZ 85260 Phone 480-657-9000

March 04, 2015

By Sorry Mom!

I am a friend or relative of resident

The first few months where good for Mom at Desert Flower, but soon after new ownership brought in new upper and middle management things deteriorated very quickly. The details are too long, so I will just say that medication errors started happening, care plan was not followed resulting in putting my Mom in a potentially very dangerous situation, bad nursing assessments occurred twice resulting in undiagnosed serious bone fractures that where very apparent to me from the pain my mom expressed when I saw her and where confirmed by x-rays and CTs when I insisted they send her to the ER both times. The last undiagnosed fractures resulted in 1 week in the hospital followed by 3 weeks in a nursing home for rehab. My Mom was never quite the same after that. The above and other incidents occurred over a period of just a few months. After the last incident I finally decided to move her for her safety and well being to a facility that took good care of her. I only wish I would have made this decision sooner.

Provider Response

Thank you for taking the time to share your feedback. We pride ourselves on providing the finest personal care and services to our guests, and I sincerely apologize that you experienced anything less. I will be sure to pass along your feedback to the appropriate department managers, but would appreciate the opportunity to speak with you in greater detail about the instances you've outlined below. I may be reached at your convenience via email at or by phone at 480-657-9000. Shannon Thomas Executive Director Desert Flower Assisted Living and Memory Care 9185 E. Desert Cove Ave. Scottsdale AZ 85260 Phone 480-657-9000

February 12, 2015

By Caring101895750

I am a friend or relative of a resident

We already placed her at Desert Flower. The rooms are nice and comfortable. I would say that the staff is accommodating. The residents have movies, crafts, and music. The dining area is nice, and so far the food is OK too. It is still to be determined if I'm going to recommend this facility to others.

February 04, 2015

By lgcy

I am a friend or relative of resident

I put my husband in this facility for one week in Aug. 2013. It was not a good experience. He has dementia and does not realize the total neglect he received. I brought him there clean shaven, showered with clean clothes. I picked him up a week later...unshaven, unshowered, soiled clothes. He looked like a homeless person. I brought two bars of soap for sink and shower. When I picked him up there was no soap in his bathroom for him to wash his hands. I brought a new toothbrush and tooth paste for him to brush his teeth. The toothbrush was never taken out of the package. They never took him to any activities...they had a piano concert and played old movies. I put on the forms I filled out that he played piano and enjoyed old movies. He missed both. They served him his meals in his room when I said I wanted him to go to the dining room. It was awful. I wouldn't put a dog in that facility.

October 24, 2014

By Caring68704550

I am a friend or relative of a resident

I’ve already moved my husband to Desert Flower. We haven’t been there very long. The staff is fine. He has a 1-bedroom apartment; it’s adequate. When they have to cook for that many people and they are elderly and they all have special diets and medications, there’s not a whole lot you can do with the food, but it’s not bad. The dining room is OK. I know they go to Fry’s and to Target, and on Fridays they have trips.

October 07, 2014

By Caring87614250

I visited this facility

Desert Flower is well-maintained, pleasant staff, good, and the residents looked happy. They have pretty busy activities and that stood out. The rooms were pleasant and spacious, and it was a secured area.

February 27, 2014

By Caring79066150

I am a friend or relative of a resident

Desert Flower came highly recommended and we've heard things about them from other folks. But right now, I am disappointed with them. There have been some things that occurred, and we've had some issues with them. The room is too big for my father. We had to provide all the furnishings. It's clean, but we're looking to downsize. I would just want them to be more responsive and possibly more staff. I don't quite see where I'm getting the most bank for my buck. I don't think we're getting the full value.

October 28, 2013

By Caring57003650

I visited this facility

Desert Flower was absolutely wonderful. It was a first-class place. It's a very good place to go. Their rooms were very nice and spacious. There were little cubbyholes in the wall and that's what I like. The staff was really nice. They're also young. I was really impressed with how good they treat their patients. They didn't just take them to their rooms and put them to sleep like most other places do, but they spend time with them. They were excellent. They also went out of their way to show me everything. The girl that runs the place was very nice and very efficient. She followed up on us and invited us to a lot of their parties. I had lunch there and the food was excellent. They also showed me the exercise room, the TV room and the game room, and they're all very nice.

October 14, 2012

By lhering

I am a friend or relative of resident

My mother who has dementia lived at Desert Flower for 3 years and left in July 2012. The first year and half was fine then the nightmares began to happen. While my mother was in assisted living the facility had a hard time understanding that assisted living meant you were to assist the person living onsite. My mother fell and was on the floor for several hours and then ended up in the hospital. After she returned from 3 days in the hospital and 30 days in skilled nursing the appropriate personnel at Desert Flower forgot to inform the caregivers she was back and she fell the very next day trying to find her way to the dining room. After I complained for months to the executive director of the facility that my mother was not being cared for the executive director locked me out of the facility. She did so by calling the Scottsdale police and had me served with a no trespassing order. Since I am my mother's power of attorney and filled her pill boxes weekly my mother's welfare was immediately compromised when I no longer was allowed in the facility. Therefore, I obtained legal counsel and had my mother removed from this nightmare facility. In addition, I have filed with all appropriate Arizona state agencies against Desert Flower. Hopefully no one else will ever receive such treatment from this facility that takes your money each month and then locks you out after you complain about their poor care giving services.

October 13, 2011

By jota1

I am a friend or relative of a resident

My grandfather was a resident of Desert Flower for some time and we always had positive experiences there. The staff was warm and friendly and always seemed to be attentive to the needs of the residents. They offer a variety of scheduled activities and programs for the residents, such as pet therapy, which was always very popular. The staff seem to connect with the residents on an emotional level and to genuinely care for their happiness, comfort, and well-being. The rooms are comfortable and include cable and phone access as well as an emergency call system. Each room also comes with temperature controls to ensure the maximum comfort for the residents. Desert Flower is in a nice, safe location and is located in close proximity to a hospital, which is comforting. There are also plenty of shops and restaurants in the area which provide good opportunities for outings with loved ones. I know that my family always felt comfortable having my grandfather there and we were very satisfied with the facility and staff.
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Questions about Truewood by Merrill, Scottsdale

Describe the overall population of assisted living residents at Truewood by Merrill, Scottsdale. What is their average age? What are their favorite things to do?

Get a little help. Get more out of life. Assisted living is just that — assistance. Want to eat in your apartment, but leave the cooking to someone else? Need a little help getting to the shopping center? Need help with medication reminders? We’ll do whatever it takes to help you live life to the fullest. We’re here to make sure that the small stuff doesn’t hamper your desire to get out there and make the most of it. And if you happen to need or want a lot more help, such as the companionship and assistance of a full-time caregiver, we’ll be there for you, too. The level of care available is very flexible and can be customized as you wish. The bottom line? You can count on us to be there for you — just like family.

What programs or activities does Truewood by Merrill, Scottsdale offer to keep residents engaged? How does the staff engage residents' long-term memories?

There is still so much to brighten every day. The smell of rosemary. The feel of yarn running through your fingers. The sound of a crowd’s spontaneous laughter. Memory care is at its best when it encourages active experiences. With that in mind, our specially-designed memory care neighborhood promotes safety, security and well-being, while also offering active life-enrichment for those facing Alzheimer’s disease or other related dementias. We’ve named our life-enrichment program Illuminations.™ And it can truly brighten everyone’s day. Illuminations stimulates the senses and reminds each person that he or she is at the heart of a loving community — a kind of extended family, if you will. It helps create feelings of connection — connection to physical surroundings, connection to community, connection with family, and connection to caregivers. It helps the entire family in just about every way imaginable. And we’re here to help in any way we can.

Costs for Truewood by Merrill, Scottsdale

Cost of Assisted Living

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Services and Amenities of Truewood by Merrill, Scottsdale


  • Rent Plus Care Fees
  • Assisted Living Starting At: $2610/month
  • Memory Care Starting At: $3995/month

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Companion Suites: Yes
  • Studio Apartments

Dining options

  • In Room Kitchenette
  • Dining Room Shared Meals
  • Dining Extra: Private Dining Room


  • Beauty Barber Shop
  • Resident Transportation
  • Party Space
  • Tv Room
  • Garden And Patio
  • Resident Parking
  • Features Extra: Library

Cleaning services

  • Laundry For Linens
  • Housekeeping
  • Laundry For Clothing

Technology and entertainment

  • Cable In Rooms
  • Wifi
  • Technology Extra: Emergency Call System

Health services

  • Medication Management
  • Physical Therapy


  • Offsite Activities
  • Music
  • Games
  • Stories
  • Religious Services
  • Lectures Discussions
  • Wii Sports
  • Tai Chi
  • Fitness Room
  • Yoga
  • Gardening
  • Cooking
  • Arts And Crafts

Financial guidance

  • Va Benefits Consultation

Guest services

  • Guest Parking
  • Guests At Mealtime
  • Overnight Guests


  • English


  • Resident Capacity: 115
  • Minimum Age: None
  • Pets: Yes

Range of services

  • Physical Therapy
  • Occupational Therapy


  • State Licenses: AL8757
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About Truewood by Merrill, Scottsdale

Listening. Serving. Caring.

These things matter to you, and to us. We offer more than just a beautiful place to live. We offer a lifestyle that embraces our residents independence and offers high quality care and assistance where needed.

Our goal is to enhance the quality of life of our residents and make sure they live their lives to the fullest. We recognize that our residents require varying levels of care and assistance. We promise to tailor our community and services to the needs and preferences of each individual resident, ensuring that they continue to lead the life they want. Visit us today to start living your life to the fullest!

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