East Glen

twhitfield

My Mom has passed away due to Delirium and trauma from this place. Do not send your loved one here if they have dementia, Alzheimer’s or has to wear adult diapers. We didn’t realize how bad Mom had gotten until we had her back home. Her bottom was completely raw, even going up her lower back from no diaper changes. She had bruises on legs and hips. One of our family members went Everyday to check on her and didn’t realize the diaper situation & bruises, since Mom really couldn’t communicate. My mother had -had hip surgery and was sent here for PT for 3 weeks (Medicare covered) they said she was doing ok with PT (so they could get her Medicare $) so we thought oh great she’ll be able to walk again. Well a few days before she was discharged they said she wouldn’t cooperate, always agitated, and there was nothing they could do for her(again-they received her Medicare $ for the 21 days and they were done with my Mom!) They hadn’t helped her at all, except to traumatized her! So they are in no way equipped to handle dementia patients! Staff is rude also!Do not send your love one here.

rhhappymom&family

My Mom here since Feb 2015, she absolutely loves her new home, she is 91 talks about how much fun she has each day so many activities, she loves the complete family of caregivers ,I recently retired and trying to visit her each rweek , I have failed to meet any one resident that does not feel the same about the staff members, I haven't met not on any occurrence anyone that I am not thankful for caring for my Mom .Food and Sincerity at this Wonderful Facility is truly a Blessing for my family and mother .Thank you Rusty Howard

granddaug1

Some staff members we extremely caring and gentle, while others it was clear were only there for a paycheck. The facility was new at the time, state of the art. It was clean and welcoming. The biggest disappointments came when you would see evidence that your loved one wasn't bathed when the schedule indicated she should be, or her teeth didn't get brushed (and yes she had all of her original teeth)because no one was there to help her out of bed. My mother and I brought some of my grandmother's favorite foods that needed to be refridgerated. We were assured that if she asked for them, a nurse would go get one for her, and when grandmother was asked she never was given her treats. Several occasions other residents were wearing her clothes. I don't know if it was carelessness or what, but we did her laundry, not Eastglen.