Right at Home Austin West

Offers Home Care

130 Reviews
Call (512) 861-8316
Right at Home Austin West (512) 861-8316
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Reviews of Right at Home Austin West

130 Reviews Write a review

Home Care Reviews for Right at Home Austin West

April 10, 2019

By Frank W_1

I am a current client of this provider

I appreciate having a clean house now, despite my disabilities. I wish they could do more things around the house. Once I needed light bulbs changed, and they couldn't do that. Most of the workers are good, friendly, helpful people.

April 10, 2019

By Dorothy R_5

I am a current client of this provider

They are there with me. They are very truthful. They tell me what they will and won't do.

March 12, 2019

By Robert R_13

I am a current client of this provider

They are always there when I need them and will do anything I ask. They are ready to help. They are efficient and very helpful.

March 11, 2019

By Margaret G_1

I am a current client of this provider

As long as they do what I have on the list and do a good job at it I am satisfied. So far they have done well and the caregiver they have sent here has been great.

March 11, 2019

By Amelia S_1

I am a past client of this provider

They are wonderful people who do what they are supposed to do. They are good quality people. Lucia helped me a lot with cleaning, that is what I needed because I couldn't use my hands. She would wash the clothes, mop, clean my toilet and shower, and wash dishes. I like the people they send here. They arrive on time, and they do what they are supposed to do.

March 11, 2019

By Keri W

I am a current client of this provider

The one she currently has is super encouraging, they push her to get up and walk, and they help her to do tasks rather than just doing it for her. I like how involved they are with the caregivers and how often they check up with them, and how often they follow up with me. They even called to make sure my mom didn't need anything when we had some flooding.

February 21, 2019

By Anonymous_1476

I am a current client of this provider

They can bill the insurance company to help me. I want the caregivers to do more cleaning.

February 20, 2019

By Belinda T

I am a current client of this provider

My mom has really relied on them a lot lately. They're just there for her. Just having someone there with her makes her feel safer. The people that they hire are reliable and clean cut.

February 19, 2019

By Matthew D_2

I am a current client of this provider

They make things much easier for me and my family. They do some of the tasks that allow my father to have dignity, and he has a positive mindset. I like how they have been able to place a caregiver with my father who is attentive and on time, and my father really likes him.

February 12, 2019

By Travis a

I am a past client of this provider

It was very important to me. I thought it was good for a while. They needed to be regular and reliable all of the time. I wouldn't recommend them. They tried to send a substitute, which I was not happy with. I did not like the substitutes they sent. There were some troubles with my caregiver getting here sometimes, which was not good.

February 11, 2019

By Lee J

I am a current client of this provider

If I get too far away from my walker, I am in trouble, so they remind me of that. The people are friendly, helpful, and make sure I am balanced all the time.

January 24, 2019

By Katherine R_2

I am a current client of this provider

It helps me a lot. I like that they are very reliable.

January 15, 2019

By Jesse A_1

I am a current client of this provider

I need a lot of assistance with showering and food preparation. They do a good job but they just do not stay long enough to help out. Some of the workers rotate a lot and do not stay long. It would be nice to have them be around and stay more consistent.

December 19, 2018

By Shirley K_2

I am a current client of this provider

They help my mother and my father. They do hands on things with my dad. My mother has dementia. They are kind, good, and thoughtful towards them. I don't think anyone is perfect. The system itself is hard to deal with. People get sick. They really try to help me out the best they can.

December 18, 2018

By Ernest M

I am a current client of this provider

They take care of my husband for three hours a day everyday which is a great help to me. It seems like the people they send out don't have any training, they don't know what to do or how to do it.

December 12, 2018

By Vincent P_3

I am a past client of this provider

They could have been on time. They should have given me more time.

December 12, 2018

By Carol A_5

I am a current client of this provider

They could give me a different caregiver. I've asked them several times to find someone who can come earlier in the day. My dad suffers from dementia, so later in the day is not good for us. They're not filling the time slot that I need. They don't have a provider to come early when I need them.
Provider Response
I feel awful about your experience. We try our best to provide top quality service where and when our clients request it. I’ll reach out to you to see if we can make this right immediately. Thank you for taking the time to provide this valuable feedback so we have the opportunity to improve. Please don’t hesitate to contact us if you ever have additional feedback on our in home services. Sincerely, Edwin Young

December 11, 2018

By Glenn K_3

I am a current client of this provider

It has allowed me to take off a day or two of taking care of my dad. They should improve the quality of the people.

November 28, 2018

By Marjorie B_4

I am a current client of this provider

It makes things easier and possible for me and my husband to leave. So far we loved everyone that has come to the house. The ones we had we thoroughly approved of.

November 28, 2018

By Anonymous_884

I am a past client of this provider

The caregiver got the work done, and I had a little spare time while they did activities with my loved one. I think the caregiver was good for my loved one. I was satisfied with the helper, but I didn't have them long enough. I only had them for 2-3 weeks, but they were okay.

November 12, 2018

By Mary R_13

I am a past client of this provider

They were only here in the morning. The rest of the day and night, I was all by myself. They are friendly, helpful, and knowledgeable.

November 09, 2018

By Ted S_2

I am a current client of this provider

They help with the daily living chores and the companionship. My mother has been happy.

October 30, 2018

By Eunice G

I am a past client of this provider

I wasn't walking at first, and they got me up and walking around. They are friendly, and we got along very well.

October 26, 2018

By Nicole L_1

I am a current client of this provider

They are there for me and do a good job at providing the services. I think they are conscientious and reliable.

October 26, 2018

By Margaret A_8

I am a past client of this provider

The services gave us free time, and we were able to be confident when we left. The office staff needs to have better communication with me.

October 15, 2018

By Harold P_1

I am a current client of this provider

They've been very open to suggestions and very caring. They are very trusting and they are very steadfast. They've been more than we expected. It's been a lot smoother and easier than we thought it would be.

October 09, 2018

By Arline B

I am a current client of this provider

They take good care of me while they are here. They provide very good services.

September 27, 2018

By Valerie E

I am a past client of this provider

It took a lot of stress off of her and she didn't have to do much. They provide really good service and are personable.

September 26, 2018

By Thomas S_1

I am a current client of this provider

The communication is really good. Most of the caregivers treat my parents like they're family, and like they would their own family. I like the way that our caregivers communicated with us on a personal level, and that they text me and that type of thing.

September 11, 2018

By Mary A_5

I am a current client of this provider

They help by giving me peace of mind. I think they should make sure they have substitutes, and if they don't, they should let us know.

September 11, 2018

By Anonymous_126

I am a past client of this provider

It cost me money and I got nothing out of it. They could have succeeded in what they came for.

August 31, 2018

By David S_18

I am a current client of this provider

I went to go buy groceries today and got dizzy, so I asked my caregiver if she could call the office to ask if she could work extra hours today, and she's going to. I like their flexibility and their ability to find care workers that fit. When someone comes that doesn't fit, they change it immediately.

August 30, 2018

By Lynn J

I am a current client of this provider

I don't live near her and there are places that she wants to go. They drive her places like to the bank or the store. They are able to get her out and that is a good thing. They are pretty expensive. We have had them for three years now. I like that when a caregiver gets there, they use her phone to clock in and out. I don't have to keep track the number of hours. There is turnover but that doesn't affect my ability to communicate with them. I also like that I have a person to call to help and they always accommodate us. I like the automatic way that I can pay.

August 09, 2018

By Emily L

I am a current client of this provider

She has given us peace of mind. She has allowed us to have a little extra freedom. It has been a huge huge impact on our lives. They took the time to listen to our specific needs and that they seem to really care about finding a good fit for my mom. They are always available to speak to me whenever I have any problems.

July 25, 2018

By Gwen H

I am a past client of this provider

They were wonderful, and helped us out tremendously. They took a lot of the work, the daily care of my mom, out of our hands. It relieved us from that work. They were very complete about what they offer when they came out, and when the ladies that came my mom were really comfortable with her and vice versa and they made her feel relaxed.

July 10, 2018

By Patricia "Pat" S

I am a past client of this provider

It allowed me four hours a day to be able to go and coach and go to the grocery store. It gave me a break. They were wonderful. They had the necessary training and had a good rapport with their clients.

July 10, 2018

By Tonia D

I am a current client of this provider

It's a lot easier on me because I had back surgery. I'm not able to do certain things for my husband so the help has been tremendous because they come in and help me for several hours. I love the workers that I have, and the way the communication goes.

June 26, 2018

By Donnie T

I am a current client of this provider

They help my dad with things he can't do himself. They are really good at communicating and working with us.

June 19, 2018

By Sam C

I am a current client of this provider

They could improve by providing more personal care for my dad. We were told that they would assist him with his bathing. I haven't had that much interaction with them. I like that they contact me. They could improve by having more training for their caregivers.

June 13, 2018

By Travis E

I am a current client of this provider

He is stuck in his bedroom. They never move him anywhere else, and they leave the bedroom a mess, even with dog poop on the sheets. They don't keep my loved one or his house clean. They keep him sitting in the bed with the bed wet. Sometimes they leave him without clothes. I saw it with my own eyes. They should spot check the caregivers at random times to make sure they are doing a good job.
Provider Response
As the owner of Right at Home Austin West, I want to thank you for sharing your feedback. Upon hearing about your experience, I reached out to you personally and I appreciate your willingness to discuss these issues. We do perform regular supervisory visits and train our staff. Due to your feedback we have altered our training and increased our supervisory visits. Thank you again for your feedback, and please don't hesitate to contact us if you ever have additional feedback regarding our in home services. Sincerely, Edwin Young

June 11, 2018

By Anonymous

I am a past client of this provider

It would have had a greater impact if I wouldn't have had to retrain somebody every time or most of the time. I like their availability in doing what I needed them for.

June 11, 2018

By Debbie Y

I am a current client of this provider

I would like more interaction with her, but at least we know that she is getting fed everyday. They're helping with cleaning as well. They could probably interact with her more, get her to be able to shower, and watch things on TV.

June 11, 2018

By Ethel K

I am a current client of this provider

For three hours a day, my loved one is taken care of. The office staff needs to improve their communication.

May 29, 2018

By Larry R

I am a current client of this provider

They are there to be social and to give him someone to engage with. Prior to new management, I would have rated them lower. They changed the entire office.

May 25, 2018

By Susan E

I am a current client of this provider

It has improved the quality of her life. It makes my life easier by knowing that there is someone else tending to her needs other than me. They are very flexible. They are very personal. They listen to what my mother's needs are.

May 23, 2018

By Charlie T_2

I am a past client of this provider

They were great. The caregiver was very kind and experienced. It was a good choice for us. We had a little incident with the first person, but the next one was splendid.

May 23, 2018

By Ruth Ann P

I am a past client of this provider

I would have liked not as much turnaround so she was able to get used to one person. I guess maybe there could be more licensed and bonded employees.

May 10, 2018

By Marion B

I am a current client of this provider

The caregiver gives him his best, and my husband gets lost, even just around the house. We need somebody here all the time. It gives me a break. It gives him somebody to talk to while I can take care of other things. The man comes on time. He hasn't cancelled. He helps with baths. My husband is blind, and he is good with a blind person because he talks a lot and he talks to him about things going on on TV.

May 10, 2018

By Geri G

I am a current client of this provider

The cooking and the meals that they make are very good and the meals are easy for my wife since she does not have to do anything. The caregiver that is taking care of my wife is an eleven.

May 10, 2018

By James L_7

I am a current client of this provider

It takes a lot of pressure off of me so I don't have to do the work. We have a lady that is taking care of my mother that is doing a excellent job. She takes her outside and walks and does the exercise with her.

May 10, 2018

By Sharon D_6

I am a current client of this provider

It's made my life easier, they help her dress, shower, and clean up. They do a good job when they are here. They don't have enough staff to be here when they are supposed to.

April 27, 2018

By Frances R

I am a current client of this provider

They have bent over backwards for us and have been helpful at working out a schedule to fit me as well as my loved one. I would not hesitate to recommend them to my friends. My husband is almost 88 and I am almost 87, and I have been taking care of him for over a year by myself. With their flexibility and ability to have a flexible schedule, I can make things work for me as well as him.

April 26, 2018

By Wilton H

I am a current client of this provider

We have a very good caregiver coming. She's very compassionate with my wife. It's made a big difference. We'd be in trouble without it. They bathe my wife for me.

April 26, 2018

By Annette P

I am a current client of this provider

She is very nice and very good and does a good job and she takes care of us. She takes care of us and cooks us dinner, cleans the house for us, and takes care of my needs.

April 26, 2018

By Helen M_20

I am a current client of this provider

They have sent out people that are capable and compatible, but not always. I can go out, buy groceries, and shop a couple days a week without having to worry about my husband.

April 19, 2018

By Susan S

I am a current client of this provider

The staff isn't together and they have poor communication. The caregiver gives daily baths and helps get him dressed, and takes him outside. There is always something to do.

April 09, 2018

By Anonymous

I am a past client of this provider

They were very dependable. They helped the most with their very personal care.

March 22, 2018

By Petra L

I am a current client of this provider

The caregiver likes to cook, I needed someone to help with my meals. They have helped me with cooking and the changing of the linens.

March 22, 2018

By Carolyn F

I am a current client of this provider

It's so expensive. We like it, but we have trouble affording it. They help around the house and running errands. Lower prices would help.

March 22, 2018

By Clifford M

I am a current client of this provider

They're easy to schedule and they have available helpers. I've had other agencies where they don't have people in the area. Because of the services, I'm actually able to go out.

March 22, 2018

By Norma W

I am a current client of this provider

They haven't done a lot yet, but they've done everything well so far. My mother is 83, and I'm 63 and permanently handicapped. I don't have long myself and we're in a difficult situation.

March 20, 2018

By Henry P_3

I am a past client of this provider

The last couple months that they cared for Henry was very good because of the caregiver they sent out here. The caregiver, Barbara, had good report with Henry and was a hard worker. He felt comfortable with her.

March 15, 2018

By Marlyn "Paul" B

I am a current client of this provider

Our caregiver is particularly good. She is friendly and I like her. She is here every Wednesday and she makes his dinner.

March 13, 2018

By Vera A

I am a past client of this provider

Initially, they had said that they would bill insurance directly, and I liked that, and there was no deposit. Apparently, none of that's true. They send me a bill every week and they were dishonest about the billing. They were having issues with trying to get caregivers for me because I live so far out. They could have a greater impact by correcting the billing and caregiver issues.
Provider Response
As the owner of Right at Home of Austin and South Central Texas, I want to thank you for sharing your feedback. Upon hearing about your experience, I reached out to you personally and I appreciate your willingness to discuss these issues. Since then we have retrained staff to ensure there's a clearer understanding how to handle billing situations like this and we have ongoing training in place to help better identity and avoid issues that might cause confusion or misunderstandings. Thank you again for your feedback, and please don't hesitate to contact us if you ever have additional feedback regarding our in home services. Sincerely, Edwin Young

March 09, 2018

By Anonymous

I am a current client of this provider

They keep watch over my loved one with a good companion when I'm not there. I am able to free up a few hours of my time so I can do things I need to do and not worry about my loved one.

March 09, 2018

By Ciarra G

I am a current client of this provider

They are extremely nice. He is doing a lot better than when we started.

March 09, 2018

By Peggy G_8

I am a current client of this provider

They have been responsive as far as how to change care for my mother, and they are willing to listen and make those changes. I don't live in the same town as my mother, and so it's been invaluable to have them there and have people in charge. I go over every week to assess things, and they provide reassurance to me that I can still live in another city and that my mother will be taken care of.

January 10, 2018

By Juanita T

I am a current client of this provider

Our caregiver is really patient and takes good care of the client. I needed some help, and our caregiver helps me a lot.

December 19, 2017

By David W

I am a past client of this provider

I would tell a friend that they're very good. They made life easier by allowing me time to myself while my family member was taken care of.

December 14, 2017

By Jean C

I am a past client of this provider

Right at Home is very flexible. The services made life easier by allowing me to go to work and get things done while having care for my mom.

December 14, 2017

By Louri S

I am a past client of this provider

Right at Home should provide more home care services. I thought I was going to get more than just a shower. My spouse is an MS patient and I didn't have a lift, so they couldn't help in moving him because of the fall risk. If the caregiver had had more expertise, they could have made our lives a lot easier by helping out more.
Provider Response
Thank you for taking the time to provide this feedback. I’m really very sorry that we didn’t provide what you wanted when you wanted it. We take our client and caregiver safety very seriously and really really did not want to risk a fall of any kind. We’re so glad that the equipment is in place and we are safely transferring now. Edwin, Owner

December 11, 2017

By Anthony "

I am a current client of this provider

Right at Home has done a good job with my mother. The caregiver that we have right now is doing a great job, so I don't have any issues. The services are helping out tremendously. They allow me to go out and run errands while the caregiver is here. Someone has to be with my mom 24/7.

December 11, 2017

By Helen W

I am a current client of this provider

We are extremely pleased with the caregiver that Right at Home has provided for us. We couldn't have found a better caregiver anywhere else.

November 17, 2017

By Anonymous

I am a past client of this provider

Right at Home could have let me know that nobody was coming if they didn't have anyone to come out. Right at Home helped to take care of my loved one and that allowed me to work.

November 17, 2017

By Sharon M

I am a past client of this provider

I would recommend Right at Home because they're dependable and we're satisfied with their care. The service helped the client some because they were pretty much total care. It helped to have Right at Home come. I'm the normal caregiver and I just needed extra help because I was exhausted. I've been taking care of her 24/7 for several years.

November 17, 2017

By Donnie P

I am a past client of this provider

Right at Home is nice, and it is nice that they help us. My Right at Home caregiver helps me with things I need, and help clean my house.

November 17, 2017

By Pete R_1

I am a past client of this provider

I would recommend Right at Home because the staff was very nice. The caregiver was good when she did come. She kept asking what my father needed and what she could do more.

November 15, 2017

By James B_1

I am a current client of this provider

Right at Home worked hard to find the appropriate caregiver to work with my mother. They had a couple of caregivers that didn't work out, but Right at Home worked hard to accommodate our schedule. My mother's services have helped us out tremendously, and the services give me relief.

November 09, 2017

By Anonymous

I am a current client of this provider

Right at Home doesn't have consistent scheduling, but the caregivers are good. With Right at Home, I don't have to worry about how my loved one is doing.

November 09, 2017

By Leah C

I am a current client of this provider

The caregivers from Right at Home are prompt. Right at Home takes care of my husband and it gives me a break.

October 27, 2017

By Chris M

I am a current client of this provider

To get a good recommendation, Right at Home needs to provide better communication. Yesterday, we had a caregiver who had a flat tire and the office didn't contact me right away. Then they gave me the run-around when I tried to find out what was going on. Some of the caregivers from Right at Home are not qualified to care for my mother.
Provider Response
Anita, I am so sorry this happened. We have reviewed our process and made changes and believe this should not happen in the future. We sincerely appreciate your open communication of where we can improve as we are working hard to make sure this doesn’t happen again.

Edwin Y., Owner

October 19, 2017

By Laraina M_1

I am a current client of this provider

I would say that they might not show up. Right at Home needs to show up when they are supposed to show up. When the caregivers clean, they are not respectful to my home.

October 17, 2017

By Katherine G_2

I am a current client of this provider

Right at Home has excellent quality service. Right at Home gives me the ability to do things that I would not be able to normally do alone.

September 26, 2017

By Anonymous_376

I am a current client of this provider

I would recommend Right at Home because they provide good care and they do all the leg work, as far as hiring their caregivers. However, it is kind of expensive. Right at Home makes life easier for me because now I can get some time off.

September 25, 2017

By Elaine Q

I am a past client of this provider

I have recommended Right at Home. They do drug tests and background checks. After they came, I was glad I made the choice to get them. I couldn't have done it without Right at Home. I couldn't take care of my loved one by myself.

September 19, 2017

By Bill S_1

I am a past client of this provider

I would say to others to find another agency in order to help those you love. It was very hectic, but my husband was hard to deal with.
Provider Response
Bill, I’m very sorry this didn’t work out and the match was not what we both hoped it would be. We are working hard to make improvements and have implemented a new training program to prevent this in the future. Thank you for sharing your experience. Edwin, Owner

September 19, 2017

By Albert T_1

I am a current client of this provider

The first and third caregivers are on time for the services and are careful in attending to my loved one's needs. The caregivers clean my loved one and give me free time so I can get normal things done in the house, but I wish the caregivers could do more light housekeeping for us.

August 28, 2017

By Virginia S_1

I am a past client of this provider

The services from Right at Home were easy to set up and the people are really nice. The caregivers cared for my mom while I was gone.

August 25, 2017

By Truman H

I am a current client of this provider

Right at Home allows me to get out and do errands. The care also allow my loved one to be alone.

August 16, 2017

By Joe L_2

I am a current client of this provider

Right at Home does their best to match their caregivers and the patients. It's a very thoughtful process. The care they provide gives me a break. I don't have to worry about my husband becasue I know a professional is taking care of him.

August 14, 2017

By Albert C_2

I am a current client of this provider

I have been very very satisfied with Right at Home's caregivers. Right at Home motivates me to get things done myself.

July 14, 2017

By Anonymous_493

I am a current client of this provider

Right at Home takes a long time to put my checks into my bank account. The care has been okay, but they don't let me know who is coming to my door before I get there. Right at Home has definitely made my life easier! I don't have to take the client anywhere.

June 28, 2017

By Anonymous_548

I am a current client of this provider

I would recommend Right at Home because of their good caregivers, and communication. We don't use the services often enough for it to affect the client's daily life, but Right at Home makes life easier by being reliable and sending polite caregivers.

June 13, 2017

By Renea B

I am a current client of this provider

Right at Home has been attentive to my mother-in-law's needs. Right at Home has relieved a lot of stress for my father-in-law.

May 26, 2017

By Janette C_2

I am a current client of this provider

Elderly people cannot do things by themselves, so Right at Home has helped a lot. The services allow me to stay in my home. The caregiver mops, sweeps, does laundry, and helps with big chores.

May 24, 2017

By Peggy G_4

I am a current client of this provider

Right at Home tries their best to work with you to find compatible caregivers. They are polite and easy to talk to. They work out any scheduling issues to get the care done for those in need. The try to accommodate any requests you may have. I am not worried about my parents because I don't live in the same town, and I know that someone is there for them. I have confidence that Right at Home is there watching out for my parents.

May 23, 2017

By Paula M

I am a current client of this provider

Right at Home has sent really good caregivers. They are pleasant and show up on time. The services make my life easier by keeping my house clean. I am going through chemo, and I don't have a a lot of energy.

May 16, 2017

By Raymond "Bruce" W_1

I am a current client of this provider

Right at Home is okay, but there have been a few times of confusion. Right at Home gives me time to run errands, and I can depend on the caregiver.

April 24, 2017

By Dorothy L_5

I am a current client of this provider

Right at Home finds good caregivers. The people Right at Home really know their stuff. The services from Right at Home are liberating. It is really helpful that the caregivers have provided me with some training. The client is bed-ridden, incontinent, and has dementia. Caring for her is a big job. The caregivers provide a lot of personal care for the client, including bathing and dressing. One caregiver in particular will visit with the client, and because of those visits, I feel that the client has seen an improvement in her cognitive ability.

March 22, 2017

By Lonnie D_1

I am a past client of this provider

Right at Home was considerate of Lonnie. The caregivers helped take care of the things that needed to be done. They were considerate of Lonnie and myself.

March 14, 2017

By Linda K_6

I am a past client of this provider

We were very pleased with Right at Home. We had someone come in at night so we could get rest in between. I was also able to work.

March 13, 2017

By Chester C_1

I am a past client of this provider

Right at Home had trouble keeping reliable workers for me. The caregiver could have completed all of his tasks before leaving.

February 21, 2017

By Rachel D_1

I am a current client of this provider

Right at Home is a good company. They have provided great assistance in helping my mom and taking her home from the hospital when needed. Right at Home provides help for my mom so I don't have any stress or have to worry about visiting her after work.

February 21, 2017

By Dauna S_1

I am a current client of this provider

I like the caregiver we have had, but the overall experience has been frustrating. We had a hard time finding a good caregiver, and there was a lot of paperwork. Arranging a schedule was frustrating when we needed help immediately. The services have given me peace of mind knowing someone is there with my mom.

February 21, 2017

By Anonymous_640

I am a past client of this provider

Right at Home was professional and well organized. The caregiver came one day and provided the care that was needed.

January 23, 2017

By Suzann D_1

I am a past client of this provider

I was pleased with Right at Home in the beginning, but as time went by, we were disappointed over and over again. Right at Home's communication skills are terrible. They don't communicate between departments. Information is not passed along and they don't communicate with clients well. We had a fabulous caregiver. I told Right at Home how fantastic she was. I would have liked to have her more often.
Provider Response
Suzann, Thanks for the compliments on the caregiver. We work very very hard to find, screen, train and supervise outstanding caregivers and truly appreciate your kind words as we feel she is fabulous too. Please let me know if we can improve in any other areas. Edwin, Owner

January 20, 2017

By Joan H_5

I am a current client of this provider

I would recommend Right at Home because they are very flexible and will try very hard to please the customers. Right at Home has helped the client with his ADLs and helped him get out into the community.

January 20, 2017

By Maria V_2

I am a current client of this provider

I would recommend Right at Home because they are reliable, and they are always with me in my daily activities. They are concerned about me. I am a widow, and I find myself being alone. With Right at Home, I am able to not be so lonely.

January 18, 2017

By George H.548141

I am a past client of this provider

Sally was a great caregiver and capable of anything.

February 25, 2016

By Betty Richard

I am a current client of this provider

Respite on Saturday morning for 3 hours was a good thing for me and Martin. I was able to shop for weekly groceries or other things we needed and he was carefully helped with walking and talking. Woody and Peggy were nice and thoughtful.

December 30, 2015

By Fay Carter

I am a past client of this provider

The staff seemed caring, and tried to always provide help. The aides were honest and friendly. Honesty means a lot when strangers come to the house.

December 15, 2015

By Millie K Graves

I am a current client of this provider

My husband needs help with bath and personal care. Also allows me to get out of house to do grocery shopping and see my doctor. We do thank you and appreciate your caregivers.

September 12, 2015

By Marilyn Jay

I am a current client of this provider

Even though I did not use Right at Home as my home care provider, they were very willing to come to my home and provide me with helpful information. They were able to visit me twice. I would recommend them to anyone who felt they need their assistance.

September 29, 2014

By Dorothy99543150

I am a current client of this provider

Lizzie is my husband's caregiver whom she is employed with Right at Home. Lizzie is very good. She does not have to be told to do anything. She is a great asset to your company. She is worth a mint. If she was an employee of mine, I would rate her as a 5-star & pay her top dollar.

July 31, 2014

By Roland2

I am a current client of this provider

Demi from Right at Home is patient with my wife and has built trust with her. She is getting good in telling when my wife's mood will change. She really helps me to take care of my wife.

July 24, 2014

By Katharine1

I am a current client of this provider

Dear Right at Home, My Husband and I were discussing how blessed we have been with the wonderful help we have received from RAH. Rachel and Madeline have been absolutely the BEST. Both young ladies have been professional at all times and bird.

February 27, 2014

By Carol86653550

I am a current client of this provider

Hayley and Crystal are Godsent. They have truly changed the way we lived and look at the problems we have with mom and dad. I will do whatever I can do keep Right at Home in our lives. Crystal and Beatrice are amazing!! Mom and Dad’s attitude are so different and so much better when they are here. Thank you soo much.

September 18, 2013

By Hayley1

I am a current client of this provider

The staff at Right at Home was extremely helpful and understanding of our different situations. We highly recommend them! They are professional, courteous and are focused on providing the kind of care my mom deserves.

June 22, 2013

By caring010618

I am a current client of this provider

Right at Home are doing an excellent job. The caregivers that we have for my mom are very attentive and nurturing. They also do light housework for her and they cook for her. They take care of my mom very well. They are less expensive per hour too.

May 24, 2013

By Rebecca9

I am a current client of this provider

Linda was great! Great service from Linda and Right at Home. Providing transportation was extremely helpful.

November 06, 2012

By htrula

I am a past client of this provider

Right at Home in Austin was a wonderful and caring solution for my father's last few months. Everyone at the company was loving and gentle. My brother and I were very impressed with the quality of the care and assistance provided. We recommend them highly.

January 14, 2012

By CFlores

I am a past client of this provider

Right at Home has been an absolute blessing for my family and I. The quality of care that was provided is indescribable. My dad felt like he had a true friend in his time in need. The caregiver provided by Right at Home was extremely helpful in assisting my dad with not only everyday chores but cooking, taking him to his doctors' appointments and so much more. If it wasn't for this caregiver the doctors might have never discovered a serious problem my father had developed after his surgery. I am truly grateful to have found the professional and caring staff at Right at Home!!
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About Right at Home Austin West

rightathome.net

Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer's disease and other dementias. Call us to learn more about the specific services we provide.

Custom Care Plan

From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one's specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.

Caregiver Training and Care Supervision

Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they're able to deliver the care set out in your loved one's Custom Care Plan. Before providing care, they're bonded and insured.


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