They help me to travel to my doctor's appointments.
They could not charge outrageously for travel expenses. Sometimes my mileage out weighs the rest of my bill, that's it.
Call
(512) 580-9226
Reviews of Right at Home Austin West
Home Care Reviews for Right at Home Austin West
March 30, 2021
I am a current client of this provider
March 30, 2021
I am a past client of this provider
They provided wonderful care. The person that was there was kind and considerate.
We were very pleased. They are prompt and always kept me informed.
March 30, 2021
I am a past client of this provider
They don't seem interested in me being taken care of. It is hard get their attention.
They could improve on a lot of things. They are on their phones a lot.
March 30, 2021
I am a current client of this provider
They sent us a great caregiver who helps us around the house and cleans up a little.
I like the caregivers that they sent.
March 29, 2021
I am a current client of this provider
I am wheelchair bound they always help me get things done.
I love that the caregivers are very kind and gracious.
February 25, 2021
I am a current client of this provider
The services help me to survive because I am paralyzed.
I like that they are prompt with their services. The caregiver I have is courteous.
February 25, 2021
I am a past client of this provider
I live far away from my mom and she lives by herself. The fact someone could go in and be with her was a lifesaver.
They were very attentive and responsive.
February 24, 2021
I am a current client of this provider
They get the right people out here.
They always notify us if they can't show up, and made sure that we had enough food and water.
February 24, 2021
I am a current client of this provider
Their service is pretty steady.
They are fast and they like to stay busy.
February 24, 2021
I am a current client of this provider
They show up and they work when they're there unlike other agencies.
The lady that comes out really does a good job. We've never had any problems.
February 24, 2021
I am a current client of this provider
My husband is disabled. They bathe him and get him dressed. They fix him breakfast.
Sometimes they cannot find caregivers. It is up and down. The last few months have been hard.
February 24, 2021
I am a current client of this provider
They worked with me on scheduling and caregiver choices.
They're diligent in returning calls and they really try to get someone here even though there's a shortage.
January 29, 2021
I am a current client of this provider
They have always had very good communication.
Something I like about the caregivers is the quality of their caregivers.
January 29, 2021
I am a current client of this provider
They help with her activities of daily living. They help to feed her.
I like that they are pretty reliable. They communicate well and give great care.
January 29, 2021
I am a current client of this provider
It allows me to get out of the house to go to appointments.
January 28, 2021
I am a current client of this provider
They help me a lot, my memory is not so good now and the caregiver fills me in on things. She keeps track of things for me.
The caregiver is always here, she watches out for me when I could fall.
January 28, 2021
I am a current client of this provider
They are good about finding people and meeting my needs.
I would like to have the same person each time.
December 28, 2020
I am a past client of this provider
They really didn't help me at all, besides the one lady that came in. They just watched TV or sat on their devices. The one lady took food from my refrigerator and made something nasty.
I would not tell anyone about them. I would never use them again.
Provider Response
Hi Bobbi, I’m very sorry that you had a poor experience. We work very hard to provide quality affordable in home care and are disappointed we didn’t meet either of our expectations in this case. Thank you for letting us know so we can coach up the caregiver that worked with you. We have an extensive training program we can put her back through to make sure this doesn’t happen again. Thank you again for taking the time to give us your valuable feedback. Edwin, Owner
December 21, 2020
I am a past client of this provider
There was a couple of times that we asked for people on the weekends and no one came and sometimes that they sent people on days we weren't expecting.
They needed to have better communication.
December 21, 2020
I am a current client of this provider
I would like them to always let me know who's coming to my door.
They're being more precise about keeping the records.
December 21, 2020
I am a past client of this provider
I was expecting more help. It was supposed to be round-the-clock help, but we did not have that. We didn't even have all-day help.
I was very sick when I called one night, and the explanations maybe were thorough but I didn't understand them, and when I got my bank statement I almost fell over.
Provider Response
Hi Michael, Thank you for letting us know about your experience. We have increased our staff so that this doesn’t happen again in the future. We’ve also updated and increased our training. Thank you again for your feedback. Edwin, Owner
December 21, 2020
I am a current client of this provider
It helps give my family a good feeling knowing that someone is here, and they are taking good care of me.
I like that they are totally accessible to us. That's the biggest thing for us.
December 21, 2020
I am a current client of this provider
They should be more consistent in the caregivers they send.
They should have more consistency in personnel.
November 30, 2020
I am a past client of this provider
They didn't come and service us. We need the help.
They could service calls and come straight to us. Don't put false answers to our question.
Provider Response
Hi Allan, I’m very sorry you had a poor experience with our service. We work very hard to provide caring and affordable in home care and when we fall short of both our expectations it is very disappointing to us as well. Thank you for taking the time to review us and let us know about your experience so that we can improve. Sincerely, Edwin, Owner
November 30, 2020
I am a past client of this provider
The caregiver was the most helpful part of the care.
I loved my caregiver because she was right on time. They were very accommodating to find someone who met my requests.
November 30, 2020
I am a current client of this provider
They haven't even been aware of the care when I call. They don't leave a written record for me to know how things are going.
They need to be more punctual. It took a long time to get the first person out.
November 30, 2020
I am a current client of this provider
They just watch him and take him to do his bathroom privileges that he does.
I would recommend them to others and tell them how great they are. They're watching my husband while I'm away for four hours.
November 30, 2020
I am a current client of this provider
They were quite knowledgeable. Their care was good but I don't know how much it impacted me.
They were punctual and kind.
November 30, 2020
I am a current client of this provider
The most helpful is that if we make a list for the person, they get it done. She has someone to talk to. One lady asked if she could do things, she went above and beyond.
One issue we have had is that we were told when we started that the cost was one price, and it still shows something higher than what we were told. The billing is messing up, and they tell me it will be changed, then I get an invoice with the high price.
October 30, 2020
I am a current client of this provider
They matched me with a great caregiver. I trust that they train their people well. I couldn't have someone in my home that I couldn't trust, and they did a great job.
I like their professionalism and dependability, they matched me to a caregiver that I just adore.
October 30, 2020
I am a current client of this provider
She will visit from time to time to check in with us. Also our caregiver is wonderful.
They are very attentive. They sent out a wonderful caregiver who has become part of the family.
October 30, 2020
I am a current client of this provider
She does every little thing for me. When I don't feel well I really appreciate everything she does.
I really like my caregiver.
October 30, 2020
I am a past client of this provider
They didn't show up and sometimes I had no one to watch him.
When the regular caregiver couldn't be here, they could not provide an adequate replacement.
Provider Response
Hi Bill, I’m very sorry that you had a poor experience with Right at Home. We work very hard to make sure we provide quality, caring caregivers in a consistent manner. We are working very hard to recruit, screen and train qualified caregivers and have dramatically stepped up our hiring (and spending on recruiting) to improve caregiver quality and make sure we can fill shifts when our caregivers get sick or their child gets sick as occasionally happens. I’d certainly like to talk with you about your experience at your convenience. Thank you for taking the time to let us know how you feel. Sincerely, Edwin Young, Owner
October 29, 2020
I am a current client of this provider
Having the serves gives me time to do things I need to do.
I like how they keep me informed if there is a change in my caregiver.
October 29, 2020
I am a current client of this provider
It has helped me to start getting my health back. I still have a ways to go.
The woman who comes and helps me is excellent. It has really helped to have her come.
October 29, 2020
I am a current client of this provider
I feel at home with the worker that I have.
I can get in touch with them when I need to.
September 30, 2020
I am a current client of this provider
They do his personal care like showering and that sort of thing.
They seem to always be here and they are really good with my husband. They take really good care of him.
September 30, 2020
I am a current client of this provider
It is a great help. The personal care is what helps the most like bathing, grooming and dressing.
The service is good but I think the office can be better communicative. Sometimes there is lack of communication.
September 30, 2020
I am a current client of this provider
I like the girls they have sent, but I think they need to be trained better.
They haven't shown up half the time.
September 30, 2020
I am a current client of this provider
It is just that they have a high turnover rate. The caregiver he has now is fantastic but when she can't make it they can have someone available. They can have a backup available.
I think they need to have people assigned. When I call I talk to one person one day and another person another day.
September 30, 2020
I am a current client of this provider
They help me with everything and I depend on them a lot.
They have always been fairly dependable.
August 27, 2020
I am a current client of this provider
It has been most helpful. They handle a lot of the small things around my home that I would find difficulty doing.
It allows me to function as I would like in my own home and remove some of the difficulties I would experience in that effort.
August 27, 2020
I am a current client of this provider
Having someone come to help him has given me a break which is very nice.
They had to communicate a little bit better when the caregiver will not be there.
Provider Response
Jimmie, I’m sorry you had a poor experience with our service. We work extremely hard to provide good quality, affordable homecare and we are disappointed this caregiver did not live up to our standards. We have retrained the caregiver and want to thank you for taking time to let us know what you’re seeing. Edwin, Owner
August 27, 2020
I am a current client of this provider
When they come they give me a change to go to the grocery store.
They come and do what they have to do and they stay their time. They have been good so far.
August 26, 2020
I am a current client of this provider
The do the tasks very fast. They do light cleaning.
Many different people come to help. They know their job well.
August 26, 2020
I am a current client of this provider
Everything is fine with my life and the caregiver, I like her.
The first person was not good, but I like the new people that they send to me now.
July 28, 2020
I am a current client of this provider
I like that they get my husband showered.
I like that they've been responsive to me for over two years.
July 28, 2020
I am a current client of this provider
He really likes that they change his bath water, so they can keep the water warm for him. They change the water several times before the bath is over. They make sure he is comfortable.
We are very happy with the caregivers. They actually care about my dad.
July 13, 2020
I am a current client of this provider
They've allowed me to take care of my activities of daily living without struggle.
They could do better with communication.
July 13, 2020
I am a current client of this provider
I would have had to cancel my surgery if I didn't have them.
They were responsive to my needs.
July 06, 2020
I am a current client of this provider
The caregivers are attentive to me.
The caregivers from Right at Home are very attentive.
April 28, 2020
I am a current client of this provider
From the first visit with a RightAtHome manager and explaining the services that could be provided by the agency, we have been delighted. It has been a wonderful experience for me, as it was definitely a hard decision to make in the beginning. My husband has dementia and I had been his full time caregiver for 6 years. RightAtHome provided us with a lovely lady with experience needed in our situation. She is very professional, caring and very conscientious in all that she brings to our home. She always arrive on time looking very professional in her nice scrubs with name tag on, a beautiful smile and saying 'good morning' . She helps my husband with showering, dressing, medicines and seeing that his breakfast is ready for him. Then she will change the linens and laundry what needs to be, makes the bed and also some light housekeeping. My husband's fav coffee place in town she will take him to, along with a walk when weather is good. He has a struggle concentrating on games, but she does try a few from time to time. We have a very nice relationship with her, she is very easy to talk to and with her 20 years of experience in the field of care giving I have learned a lot from her. A RightAtHome representative comes by our house once or twice a month which is always a positive time to share with her. They are always easy to get a hold of in time of need. Thank you RightAtHome for being available at the right time and filling our needs.
March 23, 2020
I am a current client of this provider
They are doing fine. They make great company.
We are particularly happy with the person they send us.
March 19, 2020
I am a current client of this provider
I think they can bring their prices down and keep up the quality of the care.
I like that they are reliable.
March 18, 2020
I am a current client of this provider
Everything goes along fine, it's a normal day for me but the services have been great.
The caregiver that they've sent is great.
March 11, 2020
I am a current client of this provider
They help with interaction for her.
They could send out more skilled workers.
March 10, 2020
I am a current client of this provider
I would like for her to wash the dishes when she puts them away.
They need to have enough staff to cover for when people are going to be gone.
Provider Response
Hi Ray, Thank you for taking the time to let us know about your experience. We will absolutely talk with your caregiver and retrain her on cleaning and double checking the dishes before she puts them away. We have increased our spending to recruit, screen and train quality caregivers and expect that you will see a noticeable improvement for those rare occasions when a caregiver calls out and we send a qualified replacement. Thank you again for providing your feedback so that we can work on providing good quality experiences for all of those we care for. Edwin, Owner
March 03, 2020
I am a current client of this provider
I wish all the caregivers could be consistent, but they go on vacations and so we can't have them all the time.
They are consistent with the caregivers that they send out to help us.
February 24, 2020
I am a current client of this provider
When she's here I can leave my husband to do things.
I was real pleased with the caregiver that came on Wednesday. She was real nice and kind.
February 21, 2020
I am a past client of this provider
It was difficult because of the lack of communication. I always had to call them.
I would like them to improve their communication between the office staff and the scheduler. The caregiver had good communication.
February 18, 2020
I am a current client of this provider
Whatever I need done, they get it done.
They always send us the right people who do the job right.
February 18, 2020
I am a current client of this provider
They make his life easier, and hit helps me so that I have a break to go and run errands.
I like the simplicity.
February 07, 2020
I am a current client of this provider
It is helpful because they give me exercises.
They are great with me and my needs.
January 29, 2020
I am a current client of this provider
They make my life easier by allowing me to not have to ride the bus.
I like that they pick me up and take me to my appointments. They do not have any problems with taking me to other stores.
January 24, 2020
I am a current client of this provider
They are supposed to be cooking for her. Every once in a while that isn't happening.
We can always count on them.
January 23, 2020
I am a past client of this provider
They bathed my son, cleaned his room, and took care of him.
I liked that their service was very good. They took into consideration our concerns. Our second lady wasn't trained well.
January 22, 2020
I am a current client of this provider
He has Parkinson's, he has macular degeneration and severe hearing loss. The girls fix his meals, and they communicate with him while he is eating. One of the most important things is the physical therapy. They keep on him to keep moving.
I love my caregiver. There are some things about the company that I don't like. To me, the girls work for me. Sometimes the company gives them a hard time about things like not understanding scheduling changes. I had someone here for 10 hours a day. I felt that the next day I needed a break. I asked her if she were to have a day off what day would it be. I talked to the company and the schedule changed for them to come every other week. When they weren't working, they would ask why they weren't working that day. There seemed to be a miscommunication. I don't want my girls to have to take stuff like this from the company. The company caused my girls a little grief.
December 20, 2019
I am a past client of this provider
I just had them for an hour a day because I had a hard time changing the sheets. They didn't come regularly.
They didn't get here on time half the time.
Provider Response
Ruby, I’m sorry to hear about your experience. We are known for our exceptional customer service and are disappointed we didn’t live up to those expectations in your case. Thank you for letting us know so we can retrain our staff on the importance of timeliness. Edwin, Owner
December 16, 2019
I am a current client of this provider
They could improve the punctuality of the caregivers because we had a couple people not show up.
I like the skills that the caregivers have.
December 16, 2019
I am a past client of this provider
They provided relief for those of us that were providing for my mother before.
They were limited in their employees that were available at the times we needed them.
December 12, 2019
I am a current client of this provider
Whenever I call to schedule, they are so nice and inform me of who is coming that day. They clarify any questions I have, too.
I like how convenient it is, and we have developed some favorite caregivers. They have also been a perfect fit every time.
December 11, 2019
I am a past client of this provider
Her attitude was splendid. She treated me extremely well, and she worked hard to provide what I needed. She was loving and caring.
I would recommend the caregiver who came to help me.
December 11, 2019
I am a past client of this provider
They would come in to bathe him and do those things for me so I could rest.
They knew what they were doing, and they were friendly while doing their services to my father.
December 04, 2019
I am a current client of this provider
It is more a matter of keeping him safe because he has dementia. They also prepare his meals and help with his hygiene.
Right now, I like that they have a male caregiver that meets our needs.
November 22, 2019
I am a past client of this provider
There was one lady that was good, and she stayed relatively good for the whole time that she was there. That was the only lady that I would say did a pretty good job. They send somebody different almost every time, so you never had the same people.
They need to have the women show up. Some of them would come in, sit down, and not do anything.
November 21, 2019
I am a current client of this provider
My mom loves her and she follows through with everything she's suppose to do.
I like that the staff is very responsive and helpful. The caregivers are wonderful.
November 19, 2019
I am a current client of this provider
They send our primary daytime caregiver, who we love.
Some of the caregivers my mother has not liked.
November 18, 2019
I am a current client of this provider
They could do more activities with her other than her normal activities. They could introduce new things to her.
I like the flexibility.
November 18, 2019
I am a current client of this provider
They help me be comfortable, and are not aggravating.
They are accurate, they show up, and they are on time.
November 07, 2019
I am a current client of this provider
She keeps me company, like a friend.
I like my caregiver a lot.
October 29, 2019
I am a past client of this provider
They helped me a lot. She did my washing, and she changed my beds and sheets.
I had several girls before I had the last one, and she did really well. We got along well.
October 29, 2019
I am a current client of this provider
It is tremendous. I was pretty bad off when I first started. It was positive because it is nice to be properly taken care of.
The caretaker I've had for the last few months has been at the top. I think they could improve on having more consistency in caregivers.
October 25, 2019
I am a current client of this provider
Sometimes, we go a day or two without having a caregiver, and that is what has happened this week.
They have not been able to provide substitutes when the regularly-scheduled caregiver is absent.
October 09, 2019
I am a current client of this provider
The services have allowed my husband and me to spend more time with our children and not have to worry about my in-laws.
I feel like they're very quick to respond, and they really work with us and our goals.
October 03, 2019
I am a current client of this provider
Their care is spectacular. Without them, I would have to quit my job. Without them, I am hosed.
I already have done it. They have always been there to work with me. They have worked with the VA to help me get extra stuff for my dad.
October 03, 2019
I am a current client of this provider
I am with him 24 hours a day. He depends on me, and sometimes, it's nice to have a break.
They could do more. I have a husband who is wheelchair bound, and I would like for them to take him outside in the sun, but they aren't allowed to do that.
September 23, 2019
I am a current client of this provider
I want them to be more consistent with the caregivers that they send. I have someone different every day. They also need to arrive on time.
I would like them to have more people that speak and understand Spanish.
September 10, 2019
I am a past client of this provider
They were good. They helped me a lot. When they came in, they asked me right away if I had eaten. I said no, so they prepared breakfast for me.
For me, they've been great. They've helped me out a lot.
September 10, 2019
I am a past client of this provider
They could have made my life easier by sending a caregiver who was more experienced and professional.
I would like them to send a caregiver who is professional and knows what they are doing.
Provider Response
Hi Josh, Thank you for taking the time to let us know how we are doing. We are very sorry that our caregiver did not perform as we both expected. We are currently upgrading to an entirely new training platform and sincerely expect that you will see a noticeable difference in the training our caregivers receive. If you’d like to discuss any individual caregiver or experience, I am happy to talk with you as we also offer one-on-one training to address any specific needs. Sincerely, Edwin, Owner
August 28, 2019
I am a past client of this provider
She actually did some work. Some just want to sit and watch you but that's not helping. They should be willing to work.
They need to improve training.
August 27, 2019
I am a current client of this provider
Our caregiver is amazing, and they are very flexible with us. It is a great service for our family.
I like that they have great communication.
August 26, 2019
I am a current client of this provider
Without them, it would be hard for our family to have him function the way he does and do our family duties on top of it.
I like how attentive the caregiver is and their communication with the office about his appointments and what he needs to be done.
August 14, 2019
I am a current client of this provider
It makes a big impact because I don't have to worry about my mother.
They are responsible with getting people there to care for my mother.
August 12, 2019
I am a past client of this provider
One lady burned my dad with hot water. They did not address his needs.
They just need to have people understand the people that they are caring for.
Provider Response
Hi Anita, Thank you for taking the time for talking with me about this. I am so sorry that this happened. We pride ourselves on compassionate caregiving and we are not happy to hear that we could have performed better. I’m so glad your father was not injured or hurt in any way. Thank you for your feedback in this review and in our conversation. If you ever feel the need to discuss this further please contact me directly. Sincerely, Edwin
July 24, 2019
I am a past client of this provider
It wasn't helpful to me. They can turn the negative into positives.
I feel like they didn't train their staff enough.
Provider Response
Hi, Thank you for taking the time to give us your feedback on your experience. I’m very sorry that this was a negative experience. I’d like to find out more about what happened here as we train all staff. Please reach out to us at your convenience so that we can learn what we can do to make this a positive experience. Thank you, Edwin
July 24, 2019
I am a past client of this provider
It was pretty positive, particularly with the first woman we had. We were in the middle of a move and the caregiver was able to give me help with putting things away.
A lot of that depends on the person that we had. We didn't have the same person every time. In the beginning, we were able to figure out the time that we wanted someone, and it worked out very well with that person. Later, the caregiver called me and told me that it was going to be certain hours, and I didn't have a choice of which hours I wanted. That meant that in the mornings I would have to prepare breakfast when previously the caregiver was making breakfast for my husband. When those times were changed, it didn't allow for her to help with bathing my husband. Basically, it was inflexibility of them being able to adjust the times to our needs.
July 15, 2019
I am a current client of this provider
They give my dad a bath.
They could have more care providers.
Provider Response
I feel awful about your experience. We try our best to provide top quality service where and when our clients request it. I’ll reach out to you to see if we can make this right immediately. Thank you for taking the time to provide this valuable feedback so we have the opportunity to improve. Please don’t hesitate to contact us if you ever have additional feedback on our in home services. Sincerely, Edwin Young
July 09, 2019
I am a current client of this provider
The service is necessary, and they are supporting my mom. She would not be in my home without them.
They could pay people more so there is less turnover.
June 27, 2019
I am a past client of this provider
I liked the explanation of dementia and what things we can discuss.
The people that they send are just outstanding.
June 25, 2019
I am a current client of this provider
They have prepared meals for us.
They have treated my family and I well here in the home. They have done more things than I have known what they have done.
June 24, 2019
I am a current client of this provider
When they first came, I had them 24 hours a day, and they helped with everything. I couldn't do anything for myself.
I like that they are on time.
June 14, 2019
I am a current client of this provider
They have allowed me and my sister to have time off from taking care of my dad.
They could be a little more consistent in providing the same person to my dad because he has gone through a lot of people.
May 24, 2019
I am a past client of this provider
There was one who came that we were not pleased with at all, but the other was very professional.
They were very prompt in getting here and were very professional. We were pleased.
May 24, 2019
I am a current client of this provider
They allow me to go to doctors appointments and physical therapy. They drive me, as I can no longer drive, and that helps me.
I would like to see them improve with the choice of caregivers.
May 13, 2019
I am a current client of this provider
It effects everybody. The caregiving he needs is 24-hour care. Whoever comes needs to come on time.
It would depend on the kind of care needed.
April 29, 2019
I am a past client of this provider
I used RAH in Brenham for almost 5 years for my parents. The caregivers we settled on were very good in their care of my parents and their home. They took a personal interest in them and tried to be creative in enhancing their quality of life. They interacted well with me. That was helpful as I live in a different city. If there was a problem, we worked it out quickly. I was very pleased with our team of caregivers and give them high recommendations. My parents were able to stay in their home until they passed away
April 18, 2019
I am a current client of this provider
When my caregiver is here, she is great. When she is not, I do have difficulty.
I would like notification if a caregiver is not available.
April 15, 2019
I am a past client of this provider
The lady from Right at Home Austin West was wonderful. I needed somebody for two weeks for my mother and it turned out really nice. I would hire her again. She made sure she wasn't running away or getting lost, made her lunch, gave her breakfast, and reminded her to take her medication.
April 10, 2019
I am a current client of this provider
My caregiver comes on Saturday and she was a nurse for 30 years. She helps me get things done around here.
I don't get the care that I really wanted. I wanted it in the morning, but I get it in the afternoon. I need personal care on Thursday, Saturday, and Sunday. I only get care on Thursday in the afternoon, but I don't like it in the afternoon.
April 10, 2019
I am a current client of this provider
They are there with me.
They are very truthful. They tell me what they will and won't do.
March 11, 2019
I am a current client of this provider
As long as they do what I have on the list and do a good job at it I am satisfied.
So far they have done well and the caregiver they have sent here has been great.
March 11, 2019
I am a past client of this provider
They are wonderful people who do what they are supposed to do. They are good quality people. Lucia helped me a lot with cleaning, that is what I needed because I couldn't use my hands. She would wash the clothes, mop, clean my toilet and shower, and wash dishes.
I like the people they send here. They arrive on time, and they do what they are supposed to do.
March 11, 2019
I am a current client of this provider
The one she currently has is super encouraging, they push her to get up and walk, and they help her to do tasks rather than just doing it for her.
I like how involved they are with the caregivers and how often they check up with them, and how often they follow up with me. They even called to make sure my mom didn't need anything when we had some flooding.
February 20, 2019
I am a current client of this provider
My mom has really relied on them a lot lately. They're just there for her. Just having someone there with her makes her feel safer.
The people that they hire are reliable and clean cut.
February 12, 2019
I am a past client of this provider
It was very important to me. I thought it was good for a while. They needed to be regular and reliable all of the time.
I wouldn't recommend them. They tried to send a substitute, which I was not happy with. I did not like the substitutes they sent. There were some troubles with my caregiver getting here sometimes, which was not good.
February 11, 2019
I am a current client of this provider
If I get too far away from my walker, I am in trouble, so they remind me of that.
The people are friendly, helpful, and make sure I am balanced all the time.
January 24, 2019
I am a current client of this provider
It helps me a lot.
I like that they are very reliable.
January 15, 2019
I am a current client of this provider
I need a lot of assistance with showering and food preparation. They do a good job but they just do not stay long enough to help out.
Some of the workers rotate a lot and do not stay long. It would be nice to have them be around and stay more consistent.
December 19, 2018
I am a current client of this provider
They help my mother and my father. They do hands on things with my dad. My mother has dementia. They are kind, good, and thoughtful towards them.
I don't think anyone is perfect. The system itself is hard to deal with. People get sick. They really try to help me out the best they can.
December 18, 2018
I am a current client of this provider
They take care of my husband for three hours a day everyday which is a great help to me.
It seems like the people they send out don't have any training, they don't know what to do or how to do it.
December 12, 2018
I am a past client of this provider
They could have been on time.
They should have given me more time.
November 28, 2018
I am a past client of this provider
The caregiver got the work done, and I had a little spare time while they did activities with my loved one. I think the caregiver was good for my loved one.
I was satisfied with the helper, but I didn't have them long enough. I only had them for 2-3 weeks, but they were okay.
November 12, 2018
I am a past client of this provider
They were only here in the morning. The rest of the day and night, I was all by myself.
They are friendly, helpful, and knowledgeable.
October 30, 2018
I am a past client of this provider
I wasn't walking at first, and they got me up and walking around.
They are friendly, and we got along very well.
October 26, 2018
I am a past client of this provider
The services gave us free time, and we were able to be confident when we left.
The office staff needs to have better communication with me.
October 15, 2018
I am a current client of this provider
They've been very open to suggestions and very caring.
They are very trusting and they are very steadfast. They've been more than we expected. It's been a lot smoother and easier than we thought it would be.
October 09, 2018
I am a current client of this provider
They take good care of me while they are here.
They provide very good services.
September 26, 2018
I am a current client of this provider
The communication is really good. Most of the caregivers treat my parents like they're family, and like they would their own family.
I like the way that our caregivers communicated with us on a personal level, and that they text me and that type of thing.
September 11, 2018
I am a current client of this provider
They help by giving me peace of mind.
I think they should make sure they have substitutes, and if they don't, they should let us know.
September 11, 2018
I am a past client of this provider
It cost me money and I got nothing out of it.
They could have succeeded in what they came for.
August 30, 2018
I am a current client of this provider
I don't live near her and there are places that she wants to go. They drive her places like to the bank or the store. They are able to get her out and that is a good thing.
They are pretty expensive. We have had them for three years now. I like that when a caregiver gets there, they use her phone to clock in and out. I don't have to keep track the number of hours. There is turnover but that doesn't affect my ability to communicate with them. I also like that I have a person to call to help and they always accommodate us. I like the automatic way that I can pay.
July 25, 2018
I am a past client of this provider
They were wonderful, and helped us out tremendously. They took a lot of the work, the daily care of my mom, out of our hands. It relieved us from that work.
They were very complete about what they offer when they came out, and when the ladies that came my mom were really comfortable with her and vice versa and they made her feel relaxed.
July 10, 2018
I am a past client of this provider
It allowed me four hours a day to be able to go and coach and go to the grocery store. It gave me a break.
They were wonderful. They had the necessary training and had a good rapport with their clients.
July 10, 2018
I am a current client of this provider
It's a lot easier on me because I had back surgery. I'm not able to do certain things for my husband so the help has been tremendous because they come in and help me for several hours.
I love the workers that I have, and the way the communication goes.
June 26, 2018
I am a current client of this provider
They help my dad with things he can't do himself.
They are really good at communicating and working with us.
June 19, 2018
I am a current client of this provider
They could improve by providing more personal care for my dad. We were told that they would assist him with his bathing.
I haven't had that much interaction with them. I like that they contact me. They could improve by having more training for their caregivers.
June 13, 2018
I am a current client of this provider
He is stuck in his bedroom. They never move him anywhere else, and they leave the bedroom a mess, even with dog poop on the sheets.
They don't keep my loved one or his house clean. They keep him sitting in the bed with the bed wet. Sometimes they leave him without clothes. I saw it with my own eyes. They should spot check the caregivers at random times to make sure they are doing a good job.
Provider Response
As the owner of Right at Home Austin West, I want to thank you for sharing your feedback. Upon hearing about your experience, I reached out to you personally and I appreciate your willingness to discuss these issues. We do perform regular supervisory visits and train our staff. Due to your feedback we have altered our training and increased our supervisory visits. Thank you again for your feedback, and please don't hesitate to contact us if you ever have additional feedback regarding our in home services. Sincerely, Edwin Young
June 11, 2018
I am a past client of this provider
It would have had a greater impact if I wouldn't have had to retrain somebody every time or most of the time.
I like their availability in doing what I needed them for.
June 11, 2018
I am a current client of this provider
I would like more interaction with her, but at least we know that she is getting fed everyday. They're helping with cleaning as well.
They could probably interact with her more, get her to be able to shower, and watch things on TV.
June 11, 2018
I am a current client of this provider
For three hours a day, my loved one is taken care of.
The office staff needs to improve their communication.
May 29, 2018
I am a current client of this provider
They are there to be social and to give him someone to engage with.
Prior to new management, I would have rated them lower. They changed the entire office.
May 25, 2018
I am a current client of this provider
It has improved the quality of her life. It makes my life easier by knowing that there is someone else tending to her needs other than me.
They are very flexible. They are very personal. They listen to what my mother's needs are.
May 23, 2018
I am a past client of this provider
They were great. The caregiver was very kind and experienced. It was a good choice for us.
We had a little incident with the first person, but the next one was splendid.
May 23, 2018
I am a past client of this provider
I would have liked not as much turnaround so she was able to get used to one person.
I guess maybe there could be more licensed and bonded employees.
May 10, 2018
I am a current client of this provider
The cooking and the meals that they make are very good and the meals are easy for my wife since she does not have to do anything.
The caregiver that is taking care of my wife is an eleven.
May 10, 2018
I am a current client of this provider
It takes a lot of pressure off of me so I don't have to do the work.
We have a lady that is taking care of my mother that is doing a excellent job. She takes her outside and walks and does the exercise with her.
May 10, 2018
I am a current client of this provider
It's made my life easier, they help her dress, shower, and clean up. They do a good job when they are here.
They don't have enough staff to be here when they are supposed to.
April 27, 2018
I am a current client of this provider
They have bent over backwards for us and have been helpful at working out a schedule to fit me as well as my loved one. I would not hesitate to recommend them to my friends. My husband is almost 88 and I am almost 87, and I have been taking care of him for over a year by myself. With their flexibility and ability to have a flexible schedule, I can make things work for me as well as him.
April 26, 2018
I am a current client of this provider
We have a very good caregiver coming. She's very compassionate with my wife. It's made a big difference. We'd be in trouble without it. They bathe my wife for me.
April 26, 2018
I am a current client of this provider
They have sent out people that are capable and compatible, but not always. I can go out, buy groceries, and shop a couple days a week without having to worry about my husband.
April 19, 2018
I am a current client of this provider
The staff isn't together and they have poor communication. The caregiver gives daily baths and helps get him dressed, and takes him outside. There is always something to do.
April 09, 2018
I am a past client of this provider
They were very dependable. They helped the most with their very personal care.
March 22, 2018
I am a current client of this provider
The caregiver likes to cook, I needed someone to help with my meals. They have helped me with cooking and the changing of the linens.
March 22, 2018
I am a current client of this provider
It's so expensive. We like it, but we have trouble affording it. They help around the house and running errands. Lower prices would help.
March 22, 2018
I am a current client of this provider
They're easy to schedule and they have available helpers. I've had other agencies where they don't have people in the area. Because of the services, I'm actually able to go out.
March 22, 2018
I am a current client of this provider
They haven't done a lot yet, but they've done everything well so far. My mother is 83, and I'm 63 and permanently handicapped. I don't have long myself and we're in a difficult situation.
March 20, 2018
I am a past client of this provider
The last couple months that they cared for Henry was very good because of the caregiver they sent out here. The caregiver, Barbara, had good report with Henry and was a hard worker. He felt comfortable with her.
March 15, 2018
I am a current client of this provider
Our caregiver is particularly good. She is friendly and I like her. She is here every Wednesday and she makes his dinner.
March 13, 2018
I am a past client of this provider
Initially, they had said that they would bill insurance directly, and I liked that, and there was no deposit. Apparently, none of that's true. They send me a bill every week and they were dishonest about the billing. They were having issues with trying to get caregivers for me because I live so far out. They could have a greater impact by correcting the billing and caregiver issues.
Provider Response
As the owner of Right at Home of Austin and South Central Texas, I want to thank you for sharing your feedback. Upon hearing about your experience, I reached out to you personally and I appreciate your willingness to discuss these issues. Since then we have retrained staff to ensure there's a clearer understanding how to handle billing situations like this and we have ongoing training in place to help better identity and avoid issues that might cause confusion or misunderstandings. Thank you again for your feedback, and please don't hesitate to contact us if you ever have additional feedback regarding our in home services. Sincerely, Edwin Young
March 09, 2018
I am a current client of this provider
They keep watch over my loved one with a good companion when I'm not there. I am able to free up a few hours of my time so I can do things I need to do and not worry about my loved one.
March 09, 2018
I am a current client of this provider
They are extremely nice. He is doing a lot better than when we started.
March 09, 2018
I am a current client of this provider
They have been responsive as far as how to change care for my mother, and they are willing to listen and make those changes. I don't live in the same town as my mother, and so it's been invaluable to have them there and have people in charge. I go over every week to assess things, and they provide reassurance to me that I can still live in another city and that my mother will be taken care of.
January 10, 2018
I am a current client of this provider
Our caregiver is really patient and takes good care of the client. I needed some help, and our caregiver helps me a lot.
December 19, 2017
I am a past client of this provider
I would tell a friend that they're very good. They made life easier by allowing me time to myself while my family member was taken care of.
December 14, 2017
I am a past client of this provider
Right at Home is very flexible. The services made life easier by allowing me to go to work and get things done while having care for my mom.
December 14, 2017
I am a past client of this provider
Right at Home should provide more home care services. I thought I was going to get more than just a shower. My spouse is an MS patient and I didn't have a lift, so they couldn't help in moving him because of the fall risk. If the caregiver had had more expertise, they could have made our lives a lot easier by helping out more.
Provider Response
Thank you for taking the time to provide this feedback. I’m really very sorry that we didn’t provide what you wanted when you wanted it. We take our client and caregiver safety very seriously and really really did not want to risk a fall of any kind. We’re so glad that the equipment is in place and we are safely transferring now. Edwin, Owner
December 11, 2017
I am a current client of this provider
Right at Home has done a good job with my mother. The caregiver that we have right now is doing a great job, so I don't have any issues. The services are helping out tremendously. They allow me to go out and run errands while the caregiver is here. Someone has to be with my mom 24/7.
December 11, 2017
I am a current client of this provider
We are extremely pleased with the caregiver that Right at Home has provided for us. We couldn't have found a better caregiver anywhere else.
November 17, 2017
I am a past client of this provider
Right at Home could have let me know that nobody was coming if they didn't have anyone to come out. Right at Home helped to take care of my loved one and that allowed me to work.
November 17, 2017
I am a past client of this provider
I would recommend Right at Home because they're dependable and we're satisfied with their care. The service helped the client some because they were pretty much total care. It helped to have Right at Home come. I'm the normal caregiver and I just needed extra help because I was exhausted. I've been taking care of her 24/7 for several years.
November 17, 2017
I am a past client of this provider
Right at Home is nice, and it is nice that they help us. My Right at Home caregiver helps me with things I need, and help clean my house.
November 17, 2017
I am a past client of this provider
I would recommend Right at Home because the staff was very nice. The caregiver was good when she did come. She kept asking what my father needed and what she could do more.
November 15, 2017
I am a current client of this provider
Right at Home worked hard to find the appropriate caregiver to work with my mother. They had a couple of caregivers that didn't work out, but Right at Home worked hard to accommodate our schedule. My mother's services have helped us out tremendously, and the services give me relief.
November 09, 2017
I am a current client of this provider
Right at Home doesn't have consistent scheduling, but the caregivers are good. With Right at Home, I don't have to worry about how my loved one is doing.
November 09, 2017
I am a current client of this provider
The caregivers from Right at Home are prompt. Right at Home takes care of my husband and it gives me a break.
October 27, 2017
I am a current client of this provider
To get a good recommendation, Right at Home needs to provide better communication. Yesterday, we had a caregiver who had a flat tire and the office didn't contact me right away. Then they gave me the run-around when I tried to find out what was going on. Some of the caregivers from Right at Home are not qualified to care for my mother.
Provider Response
Anita, I am so sorry this happened. We have reviewed our process and made changes and believe this should not happen in the future. We sincerely appreciate your open communication of where we can improve as we are working hard to make sure this doesn’t happen again.Edwin Y., Owner
October 19, 2017
I am a current client of this provider
I would say that they might not show up. Right at Home needs to show up when they are supposed to show up. When the caregivers clean, they are not respectful to my home.
October 17, 2017
I am a current client of this provider
Right at Home has excellent quality service. Right at Home gives me the ability to do things that I would not be able to normally do alone.
September 26, 2017
I am a current client of this provider
I would recommend Right at Home because they provide good care and they do all the leg work, as far as hiring their caregivers. However, it is kind of expensive. Right at Home makes life easier for me because now I can get some time off.
September 25, 2017
I am a past client of this provider
I have recommended Right at Home. They do drug tests and background checks. After they came, I was glad I made the choice to get them. I couldn't have done it without Right at Home. I couldn't take care of my loved one by myself.
September 19, 2017
I am a past client of this provider
I would say to others to find another agency in order to help those you love. It was very hectic, but my husband was hard to deal with.
Provider Response
Bill, I’m very sorry this didn’t work out and the match was not what we both hoped it would be. We are working hard to make improvements and have implemented a new training program to prevent this in the future. Thank you for sharing your experience. Edwin, Owner
September 19, 2017
I am a current client of this provider
The first and third caregivers are on time for the services and are careful in attending to my loved one's needs. The caregivers clean my loved one and give me free time so I can get normal things done in the house, but I wish the caregivers could do more light housekeeping for us.
August 28, 2017
I am a past client of this provider
The services from Right at Home were easy to set up and the people are really nice. The caregivers cared for my mom while I was gone.
August 25, 2017
I am a current client of this provider
Right at Home allows me to get out and do errands. The care also allow my loved one to be alone.
August 16, 2017
I am a current client of this provider
Right at Home does their best to match their caregivers and the patients. It's a very thoughtful process. The care they provide gives me a break. I don't have to worry about my husband becasue I know a professional is taking care of him.
August 14, 2017
I am a current client of this provider
I have been very very satisfied with Right at Home's caregivers. Right at Home motivates me to get things done myself.
June 28, 2017
I am a current client of this provider
I would recommend Right at Home because of their good caregivers, and communication. We don't use the services often enough for it to affect the client's daily life, but Right at Home makes life easier by being reliable and sending polite caregivers.
June 13, 2017
I am a current client of this provider
Right at Home has been attentive to my mother-in-law's needs. Right at Home has relieved a lot of stress for my father-in-law.
May 26, 2017
I am a current client of this provider
Elderly people cannot do things by themselves, so Right at Home has helped a lot. The services allow me to stay in my home. The caregiver mops, sweeps, does laundry, and helps with big chores.
May 24, 2017
I am a current client of this provider
Right at Home tries their best to work with you to find compatible caregivers. They are polite and easy to talk to. They work out any scheduling issues to get the care done for those in need. The try to accommodate any requests you may have. I am not worried about my parents because I don't live in the same town, and I know that someone is there for them. I have confidence that Right at Home is there watching out for my parents.
May 23, 2017
I am a current client of this provider
Right at Home has sent really good caregivers. They are pleasant and show up on time. The services make my life easier by keeping my house clean. I am going through chemo, and I don't have a a lot of energy.
May 16, 2017
I am a current client of this provider
Right at Home is okay, but there have been a few times of confusion. Right at Home gives me time to run errands, and I can depend on the caregiver.
April 24, 2017
I am a current client of this provider
Right at Home finds good caregivers. The people Right at Home really know their stuff. The services from Right at Home are liberating. It is really helpful that the caregivers have provided me with some training. The client is bed-ridden, incontinent, and has dementia. Caring for her is a big job. The caregivers provide a lot of personal care for the client, including bathing and dressing. One caregiver in particular will visit with the client, and because of those visits, I feel that the client has seen an improvement in her cognitive ability.
March 22, 2017
I am a past client of this provider
Right at Home was considerate of Lonnie. The caregivers helped take care of the things that needed to be done. They were considerate of Lonnie and myself.
March 14, 2017
I am a past client of this provider
We were very pleased with Right at Home. We had someone come in at night so we could get rest in between. I was also able to work.
March 13, 2017
I am a past client of this provider
Right at Home had trouble keeping reliable workers for me. The caregiver could have completed all of his tasks before leaving.
February 21, 2017
I am a current client of this provider
Right at Home is a good company. They have provided great assistance in helping my mom and taking her home from the hospital when needed. Right at Home provides help for my mom so I don't have any stress or have to worry about visiting her after work.
February 21, 2017
I am a current client of this provider
I like the caregiver we have had, but the overall experience has been frustrating. We had a hard time finding a good caregiver, and there was a lot of paperwork. Arranging a schedule was frustrating when we needed help immediately. The services have given me peace of mind knowing someone is there with my mom.
February 21, 2017
I am a past client of this provider
Right at Home was professional and well organized. The caregiver came one day and provided the care that was needed.
January 23, 2017
I am a past client of this provider
I was pleased with Right at Home in the beginning, but as time went by, we were disappointed over and over again. Right at Home's communication skills are terrible. They don't communicate between departments. Information is not passed along and they don't communicate with clients well. We had a fabulous caregiver. I told Right at Home how fantastic she was. I would have liked to have her more often.
Provider Response
Suzann, Thanks for the compliments on the caregiver. We work very very hard to find, screen, train and supervise outstanding caregivers and truly appreciate your kind words as we feel she is fabulous too. Please let me know if we can improve in any other areas. Edwin, Owner
January 20, 2017
I am a current client of this provider
I would recommend Right at Home because they are very flexible and will try very hard to please the customers. Right at Home has helped the client with his ADLs and helped him get out into the community.
January 20, 2017
I am a current client of this provider
I would recommend Right at Home because they are reliable, and they are always with me in my daily activities. They are concerned about me. I am a widow, and I find myself being alone. With Right at Home, I am able to not be so lonely.
January 18, 2017
I am a past client of this provider
Sally was a great caregiver and capable of anything.
February 25, 2016
I am a current client of this provider
Respite on Saturday morning for 3 hours was a good thing for me and Martin. I was able to shop for weekly groceries or other things we needed and he was carefully helped with walking and talking. Woody and Peggy were nice and thoughtful.
December 30, 2015
I am a past client of this provider
The staff seemed caring, and tried to always provide help. The aides were honest and friendly. Honesty means a lot when strangers come to the house.
December 15, 2015
I am a current client of this provider
My husband needs help with bath and personal care. Also allows me to get out of house to do grocery shopping and see my doctor. We do thank you and appreciate your caregivers.
September 12, 2015
I am a current client of this provider
Even though I did not use Right at Home as my home care provider, they were very willing to come to my home and provide me with helpful information. They were able to visit me twice. I would recommend them to anyone who felt they need their assistance.
September 29, 2014
I am a current client of this provider
Lizzie is my husband's caregiver whom she is employed with Right at Home. Lizzie is very good. She does not have to be told to do anything. She is a great asset to your company. She is worth a mint. If she was an employee of mine, I would rate her as a 5-star & pay her top dollar.
July 31, 2014
I am a current client of this provider
Demi from Right at Home is patient with my wife and has built trust with her. She is getting good in telling when my wife's mood will change. She really helps me to take care of my wife.
July 24, 2014
I am a current client of this provider
Dear Right at Home, My Husband and I were discussing how blessed we have been with the wonderful help we have received from RAH. Rachel and Madeline have been absolutely the BEST. Both young ladies have been professional at all times and bird.
February 27, 2014
I am a current client of this provider
Hayley and Crystal are Godsent. They have truly changed the way we lived and look at the problems we have with mom and dad. I will do whatever I can do keep Right at Home in our lives.
Crystal and Beatrice are amazing!! Mom and Dad’s attitude are so different and so much better when they are here. Thank you soo much.
September 18, 2013
I am a current client of this provider
The staff at Right at Home was extremely helpful and understanding of our different situations. We highly recommend them! They are professional, courteous and are focused on providing the kind of care my mom deserves.
June 22, 2013
I am a current client of this provider
Right at Home are doing an excellent job. The caregivers that we have for my mom are very attentive and nurturing. They also do light housework for her and they cook for her. They take care of my mom very well. They are less expensive per hour too.
May 24, 2013
I am a current client of this provider
Linda was great! Great service from Linda and Right at Home. Providing transportation was extremely helpful.
November 06, 2012
I am a past client of this provider
Right at Home in Austin was a wonderful and caring solution for my father's last few months. Everyone at the company was loving and gentle. My brother and I were very impressed with the quality of the care and assistance provided. We recommend them highly.
January 14, 2012
I am a past client of this provider
Right at Home has been an absolute blessing for my family and I. The quality of care that was provided is indescribable. My dad felt like he had a true friend in his time in need. The caregiver provided by Right at Home was extremely helpful in assisting my dad with not only everyday chores but cooking, taking him to his doctors' appointments and so much more. If it wasn't for this caregiver the doctors might have never discovered a serious problem my father had developed after his surgery. I am truly grateful to have found the professional and caring staff at Right at Home!!
About Right at Home Austin West
Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer's disease and other dementias. Call us to learn more about the specific services we provide.
Custom Care Plan
From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one's specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.
Caregiver Training and Care Supervision
Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they're able to deliver the care set out in your loved one's Custom Care Plan. Before providing care, they're bonded and insured.
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