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Right at Home Austin West

5555 N. Lamar Blvd., Austin, TX 78751

(512) 580-9226

Verified Partner

4.31

(303 reviews)

Offers Home Care
Top rated on Caring.com

2017, 2019

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Reviews of Right at Home Austin West in Austin, Texas

4.31

(303 reviews)

    Top rated on Caring.com

    2017, 2019

    Shirley T_7

    4

    June 21, 2023

    I am a past client of this provider

    The caregiver did anything I asked her to do such as housekeeping, and shopping for me I was pleased enough with my caregiver.

    Manohar J

    5

    June 9, 2023

    I am a current client of this provider

    It helps us a lot because we as caretakers always get things done around him, and it helps a lot to have someone here to help get things done on time. It saves time and energy for us and makes sure things are taken care of for him. I would recommend them because the caregiver we have is incredible and is doing her job to the optimum level.

    Charles C_24

    5

    June 8, 2023

    I am a current client of this provider

    I like that they help me get a shower. I get the help, but they do not stay long.

    Helen M_31

    4

    May 23, 2023

    I am a current client of this provider

    I like the people that they have sent. I have several favorite caregivers. They could let us know when they are going to come.

    Francis S_3

    5

    May 23, 2023

    I am a current client of this provider

    They have been really helpful to me and relieved some of the pressure off of me for providing care to Francis. They are prompt and do what they are supposed to do efficiently.

    Beverly W_11

    4

    May 2, 2023

    I am a current client of this provider

    One of the caregivers helped me take my cat to the vet with me. I liked that their services provided a person that was very helpful; she helped me do some shopping.

    Anonymous_7286

    4

    May 2, 2023

    I am a current client of this provider

    It has been a positive experience because they communicate with us. I would recommend them because they show up.

    Billie B_5

    5

    April 25, 2023

    I am a current client of this provider

    The caregivers have helped the most mainly by keeping the client safe and making sure she hasn't had any falls. I like that they have multiple people who can help cover, and the billing is easy. It's a fairly simple process.

    Sharon R_25

    5

    April 11, 2023

    I am a current client of this provider

    Most of the time they just help me with my shower. Right now, that is all we are doing. I like that they have sent me to really good people, and they are smart and caring.

    Andres E_1

    4

    March 16, 2023

    I am a current client of this provider

    They help with getting my husband ready when he needs to get up. They do not let me know if something happens like if someone is coming in or not.

    Joyce T_8

    5

    March 2, 2023

    I am a current client of this provider

    It's been a big help. The caregiver is over the top good. The lady we have now is very dependable.

    Betty Jane & Don C

    5

    March 2, 2023

    I am a current client of this provider

    It takes a huge burden off of me. They gave us care very quickly when we needed it.

    Bill W_19

    5

    February 6, 2023

    I am a current client of this provider

    They get someone here, but if the caregiver calls in, they almost always find someone to replace them right away. I like Right at Home because they have always had someone for Bill.

    Juanita B_2

    5

    February 4, 2023

    I am a current client of this provider

    The caregivers from the agency make things comfortable. I like the agency because all the people are helpful and nice.

    Theodora "Teddy" B

    5

    February 2, 2023

    I am a current client of this provider

    It is very helpful for me. Some of them are great and others need help. Christine and Charlie are great. They are always here on time and so far they have been nice and helpful.

    Cynthia P_5

    5

    January 23, 2023

    I am a current client of this provider

    It's been very positive and very helpful. They're easy to communicate with.

    Marlene B_11

    5

    January 12, 2023

    I am a current client of this provider

    It has relieved a lot of stress. I do not have to worry. A big part of our reason was that there is an option to have live in caregivers.

    Anonymous_6938

    5

    January 10, 2023

    I am a current client of this provider

    I like that she enjoys the caregivers. I like that they are good to work with and I have enjoyed the people that I have come into contact with.

    David A_17

    5

    January 5, 2023

    I am a current client of this provider

    They make sure that I have a caregiver. I like the caregivers.

    Betty W_14

    4

    December 20, 2022

    I am a current client of this provider

    They help him with his hygiene and teeth brushing. They get him dressed and help him in and out of bed into an electric wheelchair. They give him a bed bath. They could improve their scheduling and communication.

    Rudy M_3

    4

    December 20, 2022

    I am a current client of this provider

    They work with your schedule and try their best to help you. They understand what you need.

    Patsy K_1

    5

    December 8, 2022

    I am a current client of this provider

    They are reliable and always present. They are dependable.

    Anonymous_6807

    5

    December 2, 2022

    I am a current client of this provider

    The caregiver takes good care of me. The agency is doing the job well.

    Intz W

    5

    November 16, 2022

    I am a current client of this provider

    They have been a positive experience. It's easy to find a caregiver for our schedule.

    Nancy O_9

    5

    November 16, 2022

    I am a current client of this provider

    They help me most because they assist me. I like how they're dependable.

    Troy S

    5

    November 9, 2022

    I am a current client of this provider

    They are here for us. When we need them, they are right here. They are never late. They send pretty qualified aides. They give you time, and they always give a call in advance if someone can't come.

    Doris P_6

    5

    November 4, 2022

    I am a current client of this provider

    They make my experience positive by bringing me food. I would tell a friend that the services are good.

    Meredyth R

    4

    October 21, 2022

    I am a current client of this provider

    I like how nicely they present themselves. I like that they are prompt.

    Josef K

    3

    October 21, 2022

    I am a current client of this provider

    We need them to do the Hoyer lift and have experience. Many of them have never seen a Hoyer lift. It gets really tiresome to keep training new caregivers. We have different caregivers every day and the client has dementia and that is not a good thing for a dementia client. They could send qualified caregivers.

    Patricia "Patty" B_1

    4

    October 12, 2022

    I am a current client of this provider

    Be sure that the patient take her medication and does some exercises. I like that the agency is very responsible, they ensure that we have someone coming here.

    Forest M

    5

    October 8, 2022

    I am a current client of this provider

    They take good care of me. I like the personalities of the caregivers.

    Gary S_17

    4

    September 24, 2022

    I am a current client of this provider

    My current caregiver is taking good care of me and makes sure I do the things I need to. Improve the office, they are not great about communicating with my wife.

    Claudia S_4

    4

    September 23, 2022

    I am a current client of this provider

    They clean my house. I like that they are professional and friendly.

    Rodney O

    5

    September 6, 2022

    I am a current client of this provider

    They take care of the small things that I'm not able to do. I like the caregivers they send; she is like family now.

    Wayne M_10

    5

    September 2, 2022

    I am a current client of this provider

    I can leave the client and know he won't just be alone. We like the caregiver Carrie, if everyone is like her that is great.

    Mike A_4

    4

    August 22, 2022

    I am a current client of this provider

    When I leave messages, or if a nurse is not coming, they are not notifying us in enough time. They were able to get me caregivers for my dad pretty quickly.

    Ella S_2

    5

    August 9, 2022

    I am a current client of this provider

    They have done everything that I needed done. They have cleaned my linens, cooked, etc. I like that they are right on time. I had one steal from me and Right at Home was right on top of it.

    Lillian & Bill N

    5

    August 1, 2022

    I am a current client of this provider

    They help with food, hygiene assist, and cleaning. There is some consistency.

    Dominga S

    3

    July 19, 2022

    I am a current client of this provider

    Becky is caring and knowledgeable. She is concerned about the patient. I would like them to do more training with the caregivers.

    Anonymous_6331

    4

    July 13, 2022

    I am a current client of this provider

    They help most by shopping for me. The personality of the caregiver could be improved.

    Mamie R

    5

    July 13, 2022

    I am a current client of this provider

    They could do some one-on-one activities or play in some way. I like that they have been very helpful in the situation. The caregiver is qualified.

    Anonymous_6229

    4

    July 1, 2022

    I am a current client of this provider

    A couple of people that they have sent are not able to lift her up. Another person was the same way and she did not feel comfortable taking her to the bathroom. The agency could communicate better.

    Linda K_26

    5

    June 22, 2022

    I am a current client of this provider

    They help me with my daily care and they drive me around. The people that come in here are professional and nice.

    Norman A_2

    5

    June 16, 2022

    I am a current client of this provider

    The agency has created a positive experience by being nice and keeping things simple. I like that they always are able to handle any issues and have good caregivers.

    Elizabeth K_18

    5

    June 7, 2022

    I am a current client of this provider

    Having someone here has helped me the most and she has been great. They have provided everything that I need in a timely manner and back in the beginning they were very accommodating.

    Anonymous_6050

    4

    May 3, 2022

    I am a current client of this provider

    The agency could be more prompt. I like the one on one with them.

    Anonymous_6057

    5

    May 3, 2022

    I am a current client of this provider

    I like the daily routine. I don't have to rush when I do my errands. I like that they send someone out.

    Johnnie "Duain" F

    5

    April 21, 2022

    I am a current client of this provider

    They help my father with all of his needs. I like our 2 caregivers.

    Charles M_14

    4

    April 12, 2022

    I am a current client of this provider

    Sometimes they probably need to screen their employees a little better. Some caregivers don't know they are doing. One even stole money from me. So far I am satisfied with them. Some people who come out are good and others are not, it depends on who they send.

    Provider Response

    Charles, Thank you for your positive review, and more importantly thank you for letting us know at the time what happened in your unique situation. I’m sorry this happened to you. I really appreciate you bringing it to our attention right away, and then helping us with our investigation and reporting. We have strong policies in place to help prevent incidents and, in the rare case something happens, how to best investigate and deal with it. Thank you again for your help and understanding.

    Marcus B

    5

    April 7, 2022

    I am a current client of this provider

    She helps me a lot. When she get's here, I can go out and run my errands. She cooks and does about everything for him. At least tAhe caretaker I have, she's doing a great job.

    Edward and Christine B

    5

    April 4, 2022

    I am a current client of this provider

    They take us wherever we need to go. They are close and friendly.

    Tommy Q

    5

    March 17, 2022

    I am a current client of this provider

    The agency has made my experience positive because she will ask me what she can do and she will suggest some thing to hep with my husbands needs. I really like that they have sent us a really good nurse she is really good with my husband.

    Anonymous_5875

    4

    March 1, 2022

    I am a current client of this provider

    They have helped the most with moving around after my surgery. I like that they are on top of everything.

    Anonymous_5751

    4

    February 17, 2022

    I am a current client of this provider

    They work night shifts and they work well while we sleep. We had trouble with scheduling and the care providers.

    Thearthur S

    1

    February 14, 2022

    I am a current client of this provider

    They don't even know when their aids are here or not. There is no list of what the services are supposed to be. The aids just sit there and don't help. They need better customer service from the aid. Nothing has been constant and I haven't been able to get any information. I'm always calling them.

    Provider Response

    Hi, I’m so sorry that we haven’t performed as well as we should for you and your family. Please know we’d like to make this right with you and while I don’t see your name on our list of clients I’d like to talk with you personally and see if we can make this right. Please call and ask for Edwin Young, Owner. Thanks, Edwin

    Vicki A_4

    1

    February 4, 2022

    I am a current client of this provider

    They could improve on telling their people should be more knowledgeable. They can get somebody that is knowledgeable.

    Provider Response

    Hi Vicki, Thank you for taking the time to let us know about your experience. It really does help us know where we can improve and we do work hard to improve and provide quality affordable homecare to our seniors. We have updated our training and changed training providers in 2022. We have also hired a person to train in person where our clients have special training needs that may not be covered in our normal training. I’d like to discuss your individual situation and see if we can make it right with you. Please call and ask for Edwin Young, owner at your convenience and I’ll do all I can to help. Sincerely, Edwin

    Robert R_13

    4

    January 20, 2022

    I am a current client of this provider

    I could use more time from them. They are very helpful and they meet my needs.

    Anonymous_5577

    4

    January 5, 2022

    I am a current client of this provider

    The caregivers feed my mother and helps her walk around the house. The caregivers also keep my mother company and also helps her use the bathroom. We had a rough start because our caregivers kept running late or not showing up.

    Horace M

    5

    January 5, 2022

    I am a current client of this provider

    When my husband was getting surgery I was not able to be in two places, and they were there right away to help me. They help us when we really need help .

    Ana K

    5

    January 5, 2022

    I am a current client of this provider

    They do everything I need them to do for me. They are very punctual.

    Lesa M_1

    3

    January 4, 2022

    I am a current client of this provider

    They could keep me informed a little better and pay attention to what I tell them. They could be more proactive to the client, not just employees.

    Kay W_4

    5

    December 22, 2021

    I am a current client of this provider

    Any problem that we have gets fixed immediately. I have heard nothing but good things from other people. My parents like the second caregiver.

    Jim B_21

    5

    December 17, 2021

    I am a current client of this provider

    The caregivers have helped me the most with keeping me up and around and not depressed. I like that the quality of service and the quality of people that come out.

    Guye R

    4

    December 7, 2021

    I am a current client of this provider

    It lets me go to my own appointments. The employee retention could be better.

    Mary Claire B

    4

    December 2, 2021

    I am a current client of this provider

    I appreciate that the people that have come have worked out well for me.

    Herbert I

    5

    November 17, 2021

    I am a past client of this provider

    One thing that they have done is keeping in touch with me as well as monitoring me and they were very good in making sure that I was doing well. I like how they kept in touch with me as well as monitored me here at home and I appreciate it.

    Crystal T

    5

    November 13, 2021

    I am a past client of this provider

    They just handled everything very efficiently. The lady helped me on the phone all of the time, they have an app on your phone that shows what caregiver is coming on what day.

    Olen T

    5

    November 5, 2021

    I am a current client of this provider

    They do cleaning, sweeping, and many other things. They are on time and they do a good job.

    Manuel P

    5

    November 1, 2021

    I am a current client of this provider

    They have helped me the most by helping me get back to normal. I like the services that they provide for me and how helpful they are.

    Anonymous_5387

    5

    November 1, 2021

    I am a current client of this provider

    Right at Home is committed to providing good service people.

    Nancy B_47

    5

    October 20, 2021

    I am a current client of this provider

    One thing that the agency has done is being very helpful and thoughtful. I like how Right at Home has nice people that work there.

    June C_9

    1

    October 16, 2021

    I am a current client of this provider

    They should have the same caregiver and train the caregivers better. The caregivers have not been very good.

    Provider Response

    Hi June, Thank you for your feedback. Caregiver turnover is a serious concern of ours that we work very hard to minimize but we aren't always successful. We will be happy to review your history and make every effort to do better in the future. We can also retrain your current caregiver to improve quality. Thank you again for your feedback and you are always welcome to call and ask for me if I can help you.

    Lynn W_8

    4

    October 15, 2021

    I am a past client of this provider

    The caregivers are all very different but still can provide quality care for my mother. They have been very helpful and provide us with great caregivers.

    Jason H_5

    1

    October 7, 2021

    I am a past client of this provider

    They could have explained that the caregiver was obligated to finish out her hour just sitting on her phone. Maybe she wasn't obligated to do anything else, I don't know. I would not recommend them to anybody around here, they would not give me the paperwork I needed or a phone number to reach the caregiver.

    Provider Response

    Hi Jason, Thank you for taking the time to give us this feedback. We have addressed this with the caregiver and I've asked our staff to resend you a copy of your paperwork. We do ask that communication come through our office so that we have a record and we have backup in case a caregiver were to call in sick. Thank you again for your feedback.

    Bobbi M_1

    2

    October 4, 2021

    I am a current client of this provider

    The caregivers could mop my floors and help me clean my house. The caregivers could actually provide care, I've had several caregivers come into my home and not do anything.

    Provider Response

    Hi Bobbi, I’m very sorry that you had a poor experience. We work very hard to provide quality affordable in home care and are disappointed we didn’t meet either of our expectations in this case. Thank you for letting us know so we can coach up the caregiver that worked with you. We have an extensive training program we can put her back through to make sure this doesn’t happen again. Thank you again for taking the time to give us your valuable feedback. Edwin, Owner

    Phillip H_5

    1

    October 4, 2021

    I am a past client of this provider

    I don't want them. I won't use them again. They need to communicate with clients and hire better help.

    Provider Response

    Phillip, I'm sorry you don't want us to help and won't use us again. I'd like to learn more about your experience and see if we can work on this not happening again. Please give us a call at the number we left with you at intake or on your binder. Thank you for your feedback.

    Annette P

    3

    September 28, 2021

    I am a current client of this provider

    I just know communication is the biggest problem with my care. I have had the same caretaker and the communication between them and myself.

    Anonymous_5173

    3

    September 23, 2021

    I am a current client of this provider

    They ended up calling and saying that they can't come. They can't keep people to help. This leaves the people high and dry. They seem to have trouble keeping people, and there are so many people quitting.

    Anonymous_5170

    3

    September 14, 2021

    I am a past client of this provider

    It gave me free time that I didn't have to be on call, but I wanted to have reliable hours and not wonder if they were going to show up. They seem to have a lot of trouble finding caregivers in this area.

    Lee T_5

    3

    September 9, 2021

    I am a current client of this provider

    When she shows up, the care is pretty decent. They could make sure the caregiver has dependable transportation before they actually assign them to a client. A lot of times they don't show up. I wouldn't recommend them at all, they are not consistent at all.

    Glen & Frances L

    5

    August 19, 2021

    I am a past client of this provider

    He didn't want anyone around, but on me, it helps me a lot. They did have to change caregivers, they were all very good.

    Swepson A

    4

    August 12, 2021

    I am a current client of this provider

    They help me by bathing him. They could train their caregivers better.

    Jack R_7

    4

    August 6, 2021

    I am a current client of this provider

    Two of the caregivers were great, and the others weren't good. To improve, they could train their employees better.

    Roberto M_1

    1

    August 3, 2021

    I am a past client of this provider

    They could help him bathe and not just stick him in the bathtub. They could use caregivers with empathy.

    Provider Response

    Hi Roberto, I’m Edwin Young, the owner of Right at Home Austin West. I’m so sorry your had a poor experience with our caregiver. We work hard to make sure we provide quality affordable care to all of our seniors and are disappointed that we didn’t perform well in your experience. I can say we have changed our training in an effort to improve our quality of care. I’d also like the opportunity to make this right with you. Please give us a call at your convenience and ask for me. Thank you, Edwin

    Jesse A_3

    5

    August 2, 2021

    I am a current client of this provider

    I really need their services. I'm physically handicapped, and they help me with all my personal and household care. They seem to have great people.

    Albert "Al" S

    4

    July 8, 2021

    I am a current client of this provider

    They have helped by being present and listening to us well. They are willing to do whatever I ask. The consistency of the caregiver should be improved.

    Barbara "Ann" N

    4

    July 7, 2021

    I am a current client of this provider

    They are really just hired on to help us provide care, as we're the main caregivers. I think they need to improve communication. There I have been times I wasn't notified someone wasn't coming.

    Edna H_2

    5

    July 7, 2021

    I am a current client of this provider

    She is very resistant to the care, so she doesn't like it, but it's very helpful for me. It means that I can go home. If someone else wasn't there, I'd have to be there all the time, which is not what I want. I haven't had any reasons to dislike them.

    Anonymous_4166

    4

    July 7, 2021

    I am a current client of this provider

    They provide me with minimum services. They need to check on their providers more.

    Donna D_22

    4

    July 7, 2021

    I am a current client of this provider

    The services would help more if we were provided with one consistent caregiver. I would recommend the agency more if the advertising was more accurate and carried through.

    Michael E_5

    5

    June 25, 2021

    I am a current client of this provider

    My husband enjoys the care, and I'm able to work. We haven't been with them very long. Sometimes it's hard to get a hold of the office.

    Arnold R_2

    5

    June 8, 2021

    I am a past client of this provider

    They were very sympathetic. I liked the careful attention to scheduling.

    Aminda S

    4

    May 20, 2021

    I am a current client of this provider

    They have really helped her by providing companionship. I would like them to communicate with me better.

    Lloyd P_1

    5

    May 3, 2021

    I am a current client of this provider

    This caregiver is very dependable. I only use one of their sitters, and she has been with me since the beginning. I don't have the other ones that caused problems in the past.

    Anonymous_4767

    4

    May 3, 2021

    I am a current client of this provider

    The girl taking care of me makes my life outstanding. It differs. Since COVID, it's been bad, but lately I've had a good home health aide and I love her, but the office people are bad.

    Jackie Burris &

    4

    April 12, 2021

    I am a current client of this provider

    I'm in a power chair, and they've made life easier for everyone in the household. They could get certain office staff to be a bit more professional.

    James P J

    5

    April 5, 2021

    I am a current client of this provider

    The company helps my husband with everything. They help bathe him, clothe him, feed him, get him ready, and everything else. The agency is very professional. The staff is great.

    Nelda S

    4

    April 5, 2021

    I am a current client of this provider

    The caregiver that they sent us in outstanding lady. I like that the caregivers are caring and they meet his needs.

    Betty "

    4

    March 30, 2021

    I am a current client of this provider

    They help me to travel to my doctor's appointments. They could not charge outrageously for travel expenses. Sometimes my mileage out weighs the rest of my bill, that's it.

    Bill J_2

    5

    March 30, 2021

    I am a past client of this provider

    They provided wonderful care. The person that was there was kind and considerate. We were very pleased. They are prompt and always kept me informed.

    Anonymous_4597

    2

    March 30, 2021

    I am a past client of this provider

    They don't seem interested in me being taken care of. It is hard get their attention. They could improve on a lot of things. They are on their phones a lot.

    Provider Response

    I’m sorry we weren’t as attentive as we should have been. You shouldn’t have to deal with these issues. We work very hard to provide one on one attention and are very sorry our caregiver was on her phone. We do have a “no cell phone” rule while on shift and occasionally someone doesn’t follow the rule. When we are aware we have a disciplinary process we follow to make sure this doesn’t happen again. Thank you for taking the time to let us know about your experience and if you’d like to talk with me personally please call our office and ask for Edwin. Sincerely, Edwin Owner

    Ronald "Ron" G

    5

    March 30, 2021

    I am a current client of this provider

    They sent us a great caregiver who helps us around the house and cleans up a little. I like the caregivers that they sent.

    Timothy S_2

    5

    March 30, 2021

    I am a current client of this provider

    I am wheelchair bound they always help me get things done. I love that the caregivers are very kind and gracious.

    Stephen R_7

    4

    February 25, 2021

    I am a current client of this provider

    The services help me to survive because I am paralyzed. I like that they are prompt with their services. The caregiver I have is courteous.

    Connie B_15

    5

    February 25, 2021

    I am a past client of this provider

    I live far away from my mom and she lives by herself. The fact someone could go in and be with her was a lifesaver. They were very attentive and responsive.

    Robert "Tim" M

    5

    February 25, 2021

    I am a current client of this provider

    They get the right people out here. They always notify us if they can't show up, and made sure that we had enough food and water.

    Joseph V_2

    5

    February 25, 2021

    I am a current client of this provider

    Their service is pretty steady. They are fast and they like to stay busy.

    Orentho H

    5

    February 25, 2021

    I am a current client of this provider

    They show up and they work when they're there unlike other agencies. The lady that comes out really does a good job. We've never had any problems.

    Anonymous_4536

    4

    February 24, 2021

    I am a current client of this provider

    My husband is disabled. They bathe him and get him dressed. They fix him breakfast. Sometimes they cannot find caregivers. It is up and down. The last few months have been hard.

    George H_15

    5

    February 24, 2021

    I am a current client of this provider

    They worked with me on scheduling and caregiver choices. They're diligent in returning calls and they really try to get someone here even though there's a shortage.

    Mary R_35

    5

    January 29, 2021

    I am a current client of this provider

    They have always had very good communication. Something I like about the caregivers is the quality of their caregivers.

    Nicole L_1

    5

    January 29, 2021

    I am a current client of this provider

    They help with her activities of daily living. They help to feed her. I like that they are pretty reliable. They communicate well and give great care.

    Laverta B

    5

    January 29, 2021

    I am a current client of this provider

    It allows me to get out of the house to go to appointments.

    Janis S

    5

    January 29, 2021

    I am a current client of this provider

    They help me a lot, my memory is not so good now and the caregiver fills me in on things. She keeps track of things for me. The caregiver is always here, she watches out for me when I could fall.

    Elizabeth P_13

    4

    January 29, 2021

    I am a current client of this provider

    They are good about finding people and meeting my needs. I would like to have the same person each time.

    Carol and Wayne "Obe" W

    4

    December 22, 2020

    I am a past client of this provider

    There was a couple of times that we asked for people on the weekends and no one came and sometimes that they sent people on days we weren't expecting. They needed to have better communication.

    Anonymous_493

    4

    December 22, 2020

    I am a current client of this provider

    I would like them to always let me know who's coming to my door. They're being more precise about keeping the records.

    Michael A_12

    1

    December 22, 2020

    I am a past client of this provider

    I was expecting more help. It was supposed to be round-the-clock help, but we did not have that. We didn't even have all-day help. I was very sick when I called one night, and the explanations maybe were thorough but I didn't understand them, and when I got my bank statement I almost fell over.

    Provider Response

    Hi Michael, Thank you for letting us know about your experience. We have increased our staff so that this doesn’t happen again in the future. We’ve also updated and increased our training. Thank you again for your feedback. Edwin, Owner

    Priscilla and JW T

    5

    December 22, 2020

    I am a current client of this provider

    It helps give my family a good feeling knowing that someone is here, and they are taking good care of me. I like that they are totally accessible to us. That's the biggest thing for us.

    Richard B_35

    3

    December 21, 2020

    I am a current client of this provider

    They should be more consistent in the caregivers they send. They should have more consistency in personnel.

    Allan C

    1

    December 1, 2020

    I am a past client of this provider

    They didn't come and service us. We need the help. They could service calls and come straight to us. Don't put false answers to our question.

    Provider Response

    Hi Allan, I’m very sorry you had a poor experience with our service. We work very hard to provide caring and affordable in home care and when we fall short of both our expectations it is very disappointing to us as well. Thank you for taking the time to review us and let us know about your experience so that we can improve. Sincerely, Edwin, Owner

    Brenda R_5

    5

    December 1, 2020

    I am a past client of this provider

    The caregiver was the most helpful part of the care. I loved my caregiver because she was right on time. They were very accommodating to find someone who met my requests.

    Gloria B_15

    3

    December 1, 2020

    I am a current client of this provider

    They haven't even been aware of the care when I call. They don't leave a written record for me to know how things are going. They need to be more punctual. It took a long time to get the first person out.

    Wilber H

    5

    December 1, 2020

    I am a current client of this provider

    They just watch him and take him to do his bathroom privileges that he does. I would recommend them to others and tell them how great they are. They're watching my husband while I'm away for four hours.

    Valerie E

    4

    November 30, 2020

    I am a current client of this provider

    The most helpful is that if we make a list for the person, they get it done. She has someone to talk to. One lady asked if she could do things, she went above and beyond. One issue we have had is that we were told when we started that the cost was one price, and it still shows something higher than what we were told. The billing is messing up, and they tell me it will be changed, then I get an invoice with the high price.

    Pamela P_4

    5

    October 30, 2020

    I am a current client of this provider

    They matched me with a great caregiver. I trust that they train their people well. I couldn't have someone in my home that I couldn't trust, and they did a great job. I like their professionalism and dependability, they matched me to a caregiver that I just adore.

    Robert "Bob" B

    5

    October 30, 2020

    I am a current client of this provider

    She will visit from time to time to check in with us. Also our caregiver is wonderful. They are very attentive. They sent out a wonderful caregiver who has become part of the family.

    Cecellia F

    5

    October 30, 2020

    I am a current client of this provider

    She does every little thing for me. When I don't feel well I really appreciate everything she does. I really like my caregiver.

    Wiliam "Bill" J

    1

    October 30, 2020

    I am a past client of this provider

    They didn't show up and sometimes I had no one to watch him. When the regular caregiver couldn't be here, they could not provide an adequate replacement.

    Provider Response

    Hi Bill, I’m very sorry that you had a poor experience with Right at Home. We work very hard to make sure we provide quality, caring caregivers in a consistent manner. We are working very hard to recruit, screen and train qualified caregivers and have dramatically stepped up our hiring (and spending on recruiting) to improve caregiver quality and make sure we can fill shifts when our caregivers get sick or their child gets sick as occasionally happens. I’d certainly like to talk with you about your experience at your convenience. Thank you for taking the time to let us know how you feel. Sincerely, Edwin Young, Owner

    Veda H

    5

    October 29, 2020

    I am a current client of this provider

    I feel at home with the worker that I have. I can get in touch with them when I need to.

    Clifford B_1

    5

    September 30, 2020

    I am a current client of this provider

    They do his personal care like showering and that sort of thing. They seem to always be here and they are really good with my husband. They take really good care of him.

    Ruben A

    5

    September 30, 2020

    I am a current client of this provider

    It is a great help. The personal care is what helps the most like bathing, grooming and dressing. The service is good but I think the office can be better communicative. Sometimes there is lack of communication.

    Robert "Captain" H

    3

    September 30, 2020

    I am a current client of this provider

    I like the girls they have sent, but I think they need to be trained better. They haven't shown up half the time.

    Laverne G_1

    5

    September 30, 2020

    I am a current client of this provider

    They help me with everything and I depend on them a lot. They have always been fairly dependable.

    Howard H_6

    5

    August 27, 2020

    I am a current client of this provider

    It has been most helpful. They handle a lot of the small things around my home that I would find difficulty doing. It allows me to function as I would like in my own home and remove some of the difficulties I would experience in that effort.

    Jimmie H_1

    4

    August 27, 2020

    I am a current client of this provider

    Having someone come to help him has given me a break which is very nice. They had to communicate a little bit better when the caregiver will not be there.

    Provider Response

    Jimmie, I’m sorry you had a poor experience with our service. We work extremely hard to provide good quality, affordable homecare and we are disappointed this caregiver did not live up to our standards. We have retrained the caregiver and want to thank you for taking time to let us know what you’re seeing. Edwin, Owner

    Mildred H_1

    5

    August 27, 2020

    I am a current client of this provider

    Everything is fine with my life and the caregiver, I like her. The first person was not good, but I like the new people that they send to me now.

    David S_18

    5

    July 28, 2020

    I am a current client of this provider

    I like that they get my husband showered. I like that they've been responsive to me for over two years.

    Gary Bruce R

    4

    July 13, 2020

    I am a current client of this provider

    They've allowed me to take care of my activities of daily living without struggle. They could do better with communication.

    George B_13

    4

    July 13, 2020

    I am a current client of this provider

    I would have had to cancel my surgery if I didn't have them. They were responsive to my needs.

    PJBarker

    5

    April 28, 2020

    I am a current client of this provider

    From the first visit with a RightAtHome manager and explaining the services that could be provided by the agency, we have been delighted. It has been a wonderful experience for me, as it was definitely a hard decision to make in the beginning. My husband has dementia and I had been his full time caregiver for 6 years. RightAtHome provided us with a lovely lady with experience needed in our situation. She is very professional, caring and very conscientious in all that she brings to our home. She always arrive on time looking very professional in her nice scrubs with name tag on, a beautiful smile and saying 'good morning' . She helps my husband with showering, dressing, medicines and seeing that his breakfast is ready for him. Then she will change the linens and laundry what needs to be, makes the bed and also some light housekeeping. My husband's fav coffee place in town she will take him to, along with a walk when weather is good. He has a struggle concentrating on games, but she does try a few from time to time. We have a very nice relationship with her, she is very easy to talk to and with her 20 years of experience in the field of care giving I have learned a lot from her. A RightAtHome representative comes by our house once or twice a month which is always a positive time to share with her. They are always easy to get a hold of in time of need. Thank you RightAtHome for being available at the right time and filling our needs.

    Robert M_34

    5

    March 23, 2020

    I am a current client of this provider

    They are doing fine. They make great company. We are particularly happy with the person they send us.

    Anonymous_1476

    5

    March 19, 2020

    I am a current client of this provider

    I think they can bring their prices down and keep up the quality of the care. I like that they are reliable.

    Barbara C_37

    5

    March 18, 2020

    I am a current client of this provider

    Everything goes along fine, it's a normal day for me but the services have been great. The caregiver that they've sent is great.

    Anonymous_3484

    4

    March 11, 2020

    I am a current client of this provider

    They help with interaction for her. They could send out more skilled workers.

    Ray Monses M

    2

    March 10, 2020

    I am a current client of this provider

    I would like for her to wash the dishes when she puts them away. They need to have enough staff to cover for when people are going to be gone.

    Provider Response

    Hi Ray, Thank you for taking the time to let us know about your experience. We will absolutely talk with your caregiver and retrain her on cleaning and double checking the dishes before she puts them away. We have increased our spending to recruit, screen and train quality caregivers and expect that you will see a noticeable improvement for those rare occasions when a caregiver calls out and we send a qualified replacement. Thank you again for providing your feedback so that we can work on providing good quality experiences for all of those we care for. Edwin, Owner

    Lynn L

    5

    March 3, 2020

    I am a current client of this provider

    I wish all the caregivers could be consistent, but they go on vacations and so we can't have them all the time. They are consistent with the caregivers that they send out to help us.

    William C_28

    5

    February 25, 2020

    I am a current client of this provider

    When she's here I can leave my husband to do things. I was real pleased with the caregiver that came on Wednesday. She was real nice and kind.

    Anonymous_3232

    4

    February 21, 2020

    I am a past client of this provider

    It was difficult because of the lack of communication. I always had to call them. I would like them to improve their communication between the office staff and the scheduler. The caregiver had good communication.

    Jose O

    5

    February 19, 2020

    I am a current client of this provider

    Whatever I need done, they get it done. They always send us the right people who do the job right.

    Donald S_14

    5

    February 18, 2020

    I am a current client of this provider

    They make his life easier, and hit helps me so that I have a break to go and run errands. I like the simplicity.

    Anonymous_3374

    5

    February 7, 2020

    I am a current client of this provider

    It is helpful because they give me exercises. They are great with me and my needs.

    Samuel M_1

    5

    January 29, 2020

    I am a current client of this provider

    They make my life easier by allowing me to not have to ride the bus. I like that they pick me up and take me to my appointments. They do not have any problems with taking me to other stores.

    Bruce D

    4

    January 25, 2020

    I am a current client of this provider

    They are supposed to be cooking for her. Every once in a while that isn't happening. We can always count on them.

    Bruce & Kenneth K

    4

    January 23, 2020

    I am a past client of this provider

    They bathed my son, cleaned his room, and took care of him. I liked that their service was very good. They took into consideration our concerns. Our second lady wasn't trained well.

    Dale O_1

    5

    January 22, 2020

    I am a current client of this provider

    He has Parkinson's, he has macular degeneration and severe hearing loss. The girls fix his meals, and they communicate with him while he is eating. One of the most important things is the physical therapy. They keep on him to keep moving. I love my caregiver. There are some things about the company that I don't like. To me, the girls work for me. Sometimes the company gives them a hard time about things like not understanding scheduling changes. I had someone here for 10 hours a day. I felt that the next day I needed a break. I asked her if she were to have a day off what day would it be. I talked to the company and the schedule changed for them to come every other week. When they weren't working, they would ask why they weren't working that day. There seemed to be a miscommunication. I don't want my girls to have to take stuff like this from the company. The company caused my girls a little grief.

    Ruby S_2

    2

    December 20, 2019

    I am a past client of this provider

    I just had them for an hour a day because I had a hard time changing the sheets. They didn't come regularly. They didn't get here on time half the time.

    Provider Response

    Ruby, I’m sorry to hear about your experience. We are known for our exceptional customer service and are disappointed we didn’t live up to those expectations in your case. Thank you for letting us know so we can retrain our staff on the importance of timeliness. Edwin, Owner

    Steve S_11

    4

    December 16, 2019

    I am a current client of this provider

    They could improve the punctuality of the caregivers because we had a couple people not show up. I like the skills that the caregivers have.

    Mary R_17

    4

    December 16, 2019

    I am a past client of this provider

    They provided relief for those of us that were providing for my mother before. They were limited in their employees that were available at the times we needed them.

    Marjorie B_4

    5

    December 13, 2019

    I am a current client of this provider

    Whenever I call to schedule, they are so nice and inform me of who is coming that day. They clarify any questions I have, too. I like how convenient it is, and we have developed some favorite caregivers. They have also been a perfect fit every time.

    Jacquelynn P

    5

    December 11, 2019

    I am a past client of this provider

    Her attitude was splendid. She treated me extremely well, and she worked hard to provide what I needed. She was loving and caring. I would recommend the caregiver who came to help me.

    Wanda B_4

    5

    December 11, 2019

    I am a past client of this provider

    They would come in to bathe him and do those things for me so I could rest. They knew what they were doing, and they were friendly while doing their services to my father.

    Barbara L_24

    5

    December 5, 2019

    I am a current client of this provider

    It is more a matter of keeping him safe because he has dementia. They also prepare his meals and help with his hygiene. Right now, I like that they have a male caregiver that meets our needs.

    Sharon E_3

    4

    November 23, 2019

    I am a past client of this provider

    There was one lady that was good, and she stayed relatively good for the whole time that she was there. That was the only lady that I would say did a pretty good job. They send somebody different almost every time, so you never had the same people. They need to have the women show up. Some of them would come in, sit down, and not do anything.

    Anonymous_1212

    5

    November 21, 2019

    I am a current client of this provider

    My mom loves her and she follows through with everything she's suppose to do. I like that the staff is very responsive and helpful. The caregivers are wonderful.

    Jeanne F_2

    4

    November 20, 2019

    I am a current client of this provider

    They send our primary daytime caregiver, who we love. Some of the caregivers my mother has not liked.

    John D_18

    4

    November 19, 2019

    I am a current client of this provider

    They could do more activities with her other than her normal activities. They could introduce new things to her. I like the flexibility.

    Bryan R

    5

    November 18, 2019

    I am a current client of this provider

    They help me be comfortable, and are not aggravating. They are accurate, they show up, and they are on time.

    Angelina D

    5

    November 8, 2019

    I am a current client of this provider

    She keeps me company, like a friend. I like my caregiver a lot.

    Louise W

    5

    October 29, 2019

    I am a past client of this provider

    They helped me a lot. She did my washing, and she changed my beds and sheets. I had several girls before I had the last one, and she did really well. We got along well.

    Frank W_1

    4

    October 29, 2019

    I am a current client of this provider

    It is tremendous. I was pretty bad off when I first started. It was positive because it is nice to be properly taken care of. The caretaker I've had for the last few months has been at the top. I think they could improve on having more consistency in caregivers.

    Maria R_7

    5

    October 9, 2019

    I am a current client of this provider

    The services have allowed my husband and me to spend more time with our children and not have to worry about my in-laws. I feel like they're very quick to respond, and they really work with us and our goals.

    Scott B_8

    5

    October 4, 2019

    I am a current client of this provider

    Their care is spectacular. Without them, I would have to quit my job. Without them, I am hosed. I already have done it. They have always been there to work with me. They have worked with the VA to help me get extra stuff for my dad.

    Marion B

    4

    October 3, 2019

    I am a current client of this provider

    I am with him 24 hours a day. He depends on me, and sometimes, it's nice to have a break. They could do more. I have a husband who is wheelchair bound, and I would like for them to take him outside in the sun, but they aren't allowed to do that.

    Raul P_1

    4

    September 23, 2019

    I am a current client of this provider

    I want them to be more consistent with the caregivers that they send. I have someone different every day. They also need to arrive on time. I would like them to have more people that speak and understand Spanish.

    Maria M_10

    4

    September 10, 2019

    I am a past client of this provider

    They were good. They helped me a lot. When they came in, they asked me right away if I had eaten. I said no, so they prepared breakfast for me. For me, they've been great. They've helped me out a lot.

    Josh M_1

    2

    September 10, 2019

    I am a past client of this provider

    They could have made my life easier by sending a caregiver who was more experienced and professional. I would like them to send a caregiver who is professional and knows what they are doing.

    Provider Response

    Hi Josh, Thank you for taking the time to let us know how we are doing. We are very sorry that our caregiver did not perform as we both expected. We are currently upgrading to an entirely new training platform and sincerely expect that you will see a noticeable difference in the training our caregivers receive. If you’d like to discuss any individual caregiver or experience, I am happy to talk with you as we also offer one-on-one training to address any specific needs. Sincerely, Edwin, Owner

    Anonymous_2230

    4

    August 28, 2019

    I am a past client of this provider

    She actually did some work. Some just want to sit and watch you but that's not helping. They should be willing to work. They need to improve training.

    Emily L

    5

    August 27, 2019

    I am a current client of this provider

    Our caregiver is amazing, and they are very flexible with us. It is a great service for our family. I like that they have great communication.

    Matthew D_2

    5

    August 26, 2019

    I am a current client of this provider

    Without them, it would be hard for our family to have him function the way he does and do our family duties on top of it. I like how attentive the caregiver is and their communication with the office about his appointments and what he needs to be done.

    Lisa B_3

    5

    August 14, 2019

    I am a current client of this provider

    It makes a big impact because I don't have to worry about my mother. They are responsible with getting people there to care for my mother.

    Anita L_3

    2

    August 12, 2019

    I am a past client of this provider

    One lady burned my dad with hot water. They did not address his needs. They just need to have people understand the people that they are caring for.

    Provider Response

    Hi Anita, Thank you for taking the time for talking with me about this. I am so sorry that this happened. We pride ourselves on compassionate caregiving and we are not happy to hear that we could have performed better. I’m so glad your father was not injured or hurt in any way. Thank you for your feedback in this review and in our conversation. If you ever feel the need to discuss this further please contact me directly. Sincerely, Edwin

    Anonymous_2081

    2

    July 24, 2019

    I am a past client of this provider

    It wasn't helpful to me. They can turn the negative into positives. I feel like they didn't train their staff enough.

    Provider Response

    Hi, Thank you for taking the time to give us your feedback on your experience. I’m very sorry that this was a negative experience. I’d like to find out more about what happened here as we train all staff. Please reach out to us at your convenience so that we can learn what we can do to make this a positive experience. Thank you, Edwin

    Joyce P_2

    4

    July 24, 2019

    I am a past client of this provider

    It was pretty positive, particularly with the first woman we had. We were in the middle of a move and the caregiver was able to give me help with putting things away. A lot of that depends on the person that we had. We didn't have the same person every time. In the beginning, we were able to figure out the time that we wanted someone, and it worked out very well with that person. Later, the caregiver called me and told me that it was going to be certain hours, and I didn't have a choice of which hours I wanted. That meant that in the mornings I would have to prepare breakfast when previously the caregiver was making breakfast for my husband. When those times were changed, it didn't allow for her to help with bathing my husband. Basically, it was inflexibility of them being able to adjust the times to our needs.

    Carol A_5

    4

    July 15, 2019

    I am a current client of this provider

    They give my dad a bath. They could have more care providers.

    Provider Response

    I feel awful about your experience. We try our best to provide top quality service where and when our clients request it. I’ll reach out to you to see if we can make this right immediately. Thank you for taking the time to provide this valuable feedback so we have the opportunity to improve. Please don’t hesitate to contact us if you ever have additional feedback on our in home services. Sincerely, Edwin Young

    Ted S_2

    4

    July 10, 2019

    I am a current client of this provider

    The service is necessary, and they are supporting my mom. She would not be in my home without them. They could pay people more so there is less turnover.

    Alice L_6

    5

    June 28, 2019

    I am a past client of this provider

    I liked the explanation of dementia and what things we can discuss. The people that they send are just outstanding.

    Ruth W_8

    5

    June 26, 2019

    I am a current client of this provider

    They have prepared meals for us. They have treated my family and I well here in the home. They have done more things than I have known what they have done.

    Christine B_4

    5

    June 25, 2019

    I am a current client of this provider

    When they first came, I had them 24 hours a day, and they helped with everything. I couldn't do anything for myself. I like that they are on time.

    Glenn K_3

    4

    June 14, 2019

    I am a current client of this provider

    They have allowed me and my sister to have time off from taking care of my dad. They could be a little more consistent in providing the same person to my dad because he has gone through a lot of people.

    Janie S_2

    4

    May 24, 2019

    I am a current client of this provider

    They allow me to go to doctors appointments and physical therapy. They drive me, as I can no longer drive, and that helps me. I would like to see them improve with the choice of caregivers.

    Beth S_1

    3

    May 13, 2019

    I am a current client of this provider

    It effects everybody. The caregiving he needs is 24-hour care. Whoever comes needs to come on time. It would depend on the kind of care needed.

    bpgerst

    4

    April 29, 2019

    I am a past client of this provider

    I used RAH in Brenham for almost 5 years for my parents. The caregivers we settled on were very good in their care of my parents and their home. They took a personal interest in them and tried to be creative in enhancing their quality of life. They interacted well with me. That was helpful as I live in a different city. If there was a problem, we worked it out quickly. I was very pleased with our team of caregivers and give them high recommendations. My parents were able to stay in their home until they passed away

    Bonnie D_2

    3

    April 18, 2019

    I am a current client of this provider

    When my caregiver is here, she is great. When she is not, I do have difficulty. I would like notification if a caregiver is not available.

    Carolyn

    5

    April 15, 2019

    I am a past client of this provider

    The lady from Right at Home Austin West was wonderful. I needed somebody for two weeks for my mother and it turned out really nice. I would hire her again. She made sure she wasn't running away or getting lost, made her lunch, gave her breakfast, and reminded her to take her medication.

    Rose M_8

    4

    April 10, 2019

    I am a current client of this provider

    My caregiver comes on Saturday and she was a nurse for 30 years. She helps me get things done around here. I don't get the care that I really wanted. I wanted it in the morning, but I get it in the afternoon. I need personal care on Thursday, Saturday, and Sunday. I only get care on Thursday in the afternoon, but I don't like it in the afternoon.

    Dorothy R_5

    5

    April 10, 2019

    I am a current client of this provider

    They are there with me. They are very truthful. They tell me what they will and won't do.

    Margaret G_1

    4

    March 12, 2019

    I am a current client of this provider

    As long as they do what I have on the list and do a good job at it I am satisfied. So far they have done well and the caregiver they have sent here has been great.

    Amelia S_1

    5

    March 12, 2019

    I am a past client of this provider

    They are wonderful people who do what they are supposed to do. They are good quality people. Lucia helped me a lot with cleaning, that is what I needed because I couldn't use my hands. She would wash the clothes, mop, clean my toilet and shower, and wash dishes. I like the people they send here. They arrive on time, and they do what they are supposed to do.

    Keri W

    5

    March 12, 2019

    I am a current client of this provider

    The one she currently has is super encouraging, they push her to get up and walk, and they help her to do tasks rather than just doing it for her. I like how involved they are with the caregivers and how often they check up with them, and how often they follow up with me. They even called to make sure my mom didn't need anything when we had some flooding.

    Belinda T

    5

    February 21, 2019

    I am a current client of this provider

    My mom has really relied on them a lot lately. They're just there for her. Just having someone there with her makes her feel safer. The people that they hire are reliable and clean cut.

    Travis a

    3

    February 12, 2019

    I am a past client of this provider

    It was very important to me. I thought it was good for a while. They needed to be regular and reliable all of the time. I wouldn't recommend them. They tried to send a substitute, which I was not happy with. I did not like the substitutes they sent. There were some troubles with my caregiver getting here sometimes, which was not good.

    Lee J

    5

    February 12, 2019

    I am a current client of this provider

    If I get too far away from my walker, I am in trouble, so they remind me of that. The people are friendly, helpful, and make sure I am balanced all the time.

    Katherine R_2

    5

    January 24, 2019

    I am a current client of this provider

    It helps me a lot. I like that they are very reliable.

    Jesse A_1

    4

    January 15, 2019

    I am a current client of this provider

    I need a lot of assistance with showering and food preparation. They do a good job but they just do not stay long enough to help out. Some of the workers rotate a lot and do not stay long. It would be nice to have them be around and stay more consistent.

    Shirley K_2

    5

    December 20, 2018

    I am a current client of this provider

    They help my mother and my father. They do hands on things with my dad. My mother has dementia. They are kind, good, and thoughtful towards them. I don't think anyone is perfect. The system itself is hard to deal with. People get sick. They really try to help me out the best they can.

    Ernest M

    4

    December 18, 2018

    I am a current client of this provider

    They take care of my husband for three hours a day everyday which is a great help to me. It seems like the people they send out don't have any training, they don't know what to do or how to do it.

    Vincent P_3

    3

    December 13, 2018

    I am a past client of this provider

    They could have been on time. They should have given me more time.

    Anonymous_884

    4

    November 29, 2018

    I am a past client of this provider

    The caregiver got the work done, and I had a little spare time while they did activities with my loved one. I think the caregiver was good for my loved one. I was satisfied with the helper, but I didn't have them long enough. I only had them for 2-3 weeks, but they were okay.

    Mary R_13

    4

    November 12, 2018

    I am a past client of this provider

    They were only here in the morning. The rest of the day and night, I was all by myself. They are friendly, helpful, and knowledgeable.

    Eunice G

    5

    October 31, 2018

    I am a past client of this provider

    I wasn't walking at first, and they got me up and walking around. They are friendly, and we got along very well.

    Margaret A_8

    4