They are really good at communicating and working with us. They help my dad with things he can't do himself.
Call
(512) 861-8316
Reviews of Right at Home Austin West
Home Care Reviews for Right at Home Austin West
June 26, 2018
I am a current client of this provider
June 19, 2018
I am a current client of this provider
All of the caregivers are very intelligent and conscientious, and they care about the client. They have given me a break from the care giving responsibilities. They make it possible for me to do things outside of the home.
June 19, 2018
I am a current client of this provider
I haven't had that much interaction with them. I like that they contact me. They could improve by having more training for their caregivers. They could improve by providing more personal care for my dad. We were told that they would assist him with his bathing.
June 13, 2018
I am a current client of this provider
They don't keep my loved one or his house clean. They keep him sitting in the bed with the bed wet. Sometimes they leave him without clothes. I saw it with my own eyes. They should spot check the caregivers at random times to make sure they are doing a good job. He is stuck in his bedroom. They never move him anywhere else, and they leave the bedroom a mess, even with dog poop on the sheets.
Provider Response
As the owner of Right at Home Austin West, I want to thank you for sharing your feedback. Upon hearing about your experience, I reached out to you personally and I appreciate your willingness to discuss these issues. We do perform regular supervisory visits and train our staff. Due to your feedback we have altered our training and increased our supervisory visits. Thank you again for your feedback, and please don't hesitate to contact us if you ever have additional feedback regarding our in home services. Sincerely, Edwin Young
June 11, 2018
I am a past client of this provider
I like their availability in doing what I needed them for. It would have had a greater impact if I wouldn't have had to retrain somebody every time or most of the time.
June 11, 2018
I am a current client of this provider
They could probably interact with her more, get her to be able to shower, and watch things on TV. I would like more interaction with her, but at least we know that she is getting fed everyday. They're helping with cleaning as well.
June 11, 2018
I am a current client of this provider
They bathe my dad, help him with meals, and take him for walks. My sister and I are taking care of my dad, and the services free us up for a few days a week.
June 11, 2018
I am a current client of this provider
The office staff needs to improve their communication. For three hours a day, my loved one is taken care of.
May 25, 2018
I am a current client of this provider
They are very flexible. They are very personal. They listen to what my mother's needs are. It has improved the quality of her life. It makes my life easier by knowing that there is someone else tending to her needs other than me.
May 23, 2018
I am a current client of this provider
Right at Home is not very reliable. We have had so many caregivers come to the house that can't take care of the litter box and can't pick my loved one up if they can't fall down. I wouldn't want anyone I know to be in this situation. The caregivers need to do their jobs.
May 10, 2018
I am a current client of this provider
The man comes on time. He hasn't cancelled. He helps with baths. My husband is blind, and he is good with a blind person because he talks a lot and he talks to him about things going on on TV. The caregiver gives him his best, and my husband gets lost, even just around the house. We need somebody here all the time. It gives me a break. It gives him somebody to talk to while I can take care of other things.
May 10, 2018
I am a current client of this provider
The caregiver that is taking care of my wife is an eleven. The cooking and the meals that they make are very good and the meals are easy for my wife since she does not have to do anything.
May 10, 2018
I am a current client of this provider
They don't have enough staff to be here when they are supposed to. It's made my life easier, they help her dress, shower, and clean up. They do a good job when they are here.
April 27, 2018
I am a current client of this provider
They have bent over backwards for us and have been helpful at working out a schedule to fit me as well as my loved one. I would not hesitate to recommend them to my friends. My husband is almost 88 and I am almost 87, and I have been taking care of him for over a year by myself. With their flexibility and ability to have a flexible schedule, I can make things work for me as well as him.
April 26, 2018
I am a current client of this provider
We have a very good caregiver coming. She's very compassionate with my wife. It's made a big difference. We'd be in trouble without it. They bathe my wife for me.
April 26, 2018
I am a current client of this provider
She is very nice and very good and does a good job and she takes care of us. She takes care of us and cooks us dinner, cleans the house for us, and takes care of my needs.
April 26, 2018
I am a current client of this provider
The caregiver that I work with is very good. She is friendly. Their services make my life much easier. I can accomplish what I have set out to do. I couldn't walk before, but now I can. I can assist myself in doing things.
April 26, 2018
I am a current client of this provider
They have sent out people that are capable and compatible, but not always. I can go out, buy groceries, and shop a couple days a week without having to worry about my husband.
April 19, 2018
I am a current client of this provider
The staff isn't together and they have poor communication. The caregiver gives daily baths and helps get him dressed, and takes him outside. There is always something to do.
April 09, 2018
I am a past client of this provider
They were very dependable. They helped the most with their very personal care.
March 22, 2018
I am a current client of this provider
The caregiver likes to cook, I needed someone to help with my meals. They have helped me with cooking and the changing of the linens.
March 20, 2018
I am a past client of this provider
The last couple months that they cared for Henry was very good because of the caregiver they sent out here. The caregiver, Barbara, had good report with Henry and was a hard worker. He felt comfortable with her.
March 13, 2018
I am a past client of this provider
Initially, they had said that they would bill insurance directly, and I liked that, and there was no deposit. Apparently, none of that's true. They send me a bill every week and they were dishonest about the billing. They were having issues with trying to get caregivers for me because I live so far out. They could have a greater impact by correcting the billing and caregiver issues.
Provider Response
As the owner of Right at Home of Austin and South Central Texas, I want to thank you for sharing your feedback. Upon hearing about your experience, I reached out to you personally and I appreciate your willingness to discuss these issues. Since then we have retrained staff to ensure there's a clearer understanding how to handle billing situations like this and we have ongoing training in place to help better identity and avoid issues that might cause confusion or misunderstandings. Thank you again for your feedback, and please don't hesitate to contact us if you ever have additional feedback regarding our in home services. Sincerely, Edwin Young
March 09, 2018
I am a current client of this provider
They keep watch over my loved one with a good companion when I'm not there. I am able to free up a few hours of my time so I can do things I need to do and not worry about my loved one.
March 09, 2018
I am a current client of this provider
They have been responsive as far as how to change care for my mother, and they are willing to listen and make those changes. I don't live in the same town as my mother, and so it's been invaluable to have them there and have people in charge. I go over every week to assess things, and they provide reassurance to me that I can still live in another city and that my mother will be taken care of.
January 10, 2018
I am a current client of this provider
Our caregiver is really patient and takes good care of the client. I needed some help, and our caregiver helps me a lot.
December 19, 2017
I am a past client of this provider
I would tell a friend that they're very good. They made life easier by allowing me time to myself while my family member was taken care of.
December 11, 2017
I am a current client of this provider
Right at Home has done a good job with my mother. The caregiver that we have right now is doing a great job, so I don't have any issues. The services are helping out tremendously. They allow me to go out and run errands while the caregiver is here. Someone has to be with my mom 24/7.
December 11, 2017
I am a current client of this provider
We are extremely pleased with the caregiver that Right at Home has provided for us. We couldn't have found a better caregiver anywhere else.
December 09, 2017
I am a current client of this provider
Right at Home's caregivers usually get things done for me. Sometimes the doctors don't get things done that I ask. The service gives me flexibility in the things that I need.
December 09, 2017
I am a current client of this provider
Right at Home has done a pretty good job with us. Right at Home has made my life easier because they have allowed me to stay at home.
November 17, 2017
I am a past client of this provider
I would recommend Right at Home because they're dependable and we're satisfied with their care. The service helped the client some because they were pretty much total care. It helped to have Right at Home come. I'm the normal caregiver and I just needed extra help because I was exhausted. I've been taking care of her 24/7 for several years.
November 17, 2017
I am a past client of this provider
Right at Home is nice, and it is nice that they help us. My Right at Home caregiver helps me with things I need, and help clean my house.
November 17, 2017
I am a past client of this provider
I would recommend Right at Home because the staff was very nice. The caregiver was good when she did come. She kept asking what my father needed and what she could do more.
November 09, 2017
I am a current client of this provider
Right at Home doesn't have consistent scheduling, but the caregivers are good. With Right at Home, I don't have to worry about how my loved one is doing.
November 09, 2017
I am a current client of this provider
The caregivers from Right at Home are prompt. Right at Home takes care of my husband and it gives me a break.
October 27, 2017
I am a current client of this provider
To get a good recommendation, Right at Home needs to provide better communication. Yesterday, we had a caregiver who had a flat tire and the office didn't contact me right away. Then they gave me the run-around when I tried to find out what was going on. Some of the caregivers from Right at Home are not qualified to care for my mother.
Provider Response
Anita, I am so sorry this happened. We have reviewed our process and made changes and believe this should not happen in the future. We sincerely appreciate your open communication of where we can improve as we are working hard to make sure this doesn’t happen again.Edwin Y., Owner
October 19, 2017
I am a current client of this provider
I would say that they might not show up. Right at Home needs to show up when they are supposed to show up. When the caregivers clean, they are not respectful to my home.
October 17, 2017
I am a current client of this provider
Right at Home has excellent quality service. Right at Home gives me the ability to do things that I would not be able to normally do alone.
September 26, 2017
I am a current client of this provider
I would recommend Right at Home because they provide good care and they do all the leg work, as far as hiring their caregivers. However, it is kind of expensive. Right at Home makes life easier for me because now I can get some time off.
September 25, 2017
I am a past client of this provider
I have recommended Right at Home. They do drug tests and background checks. After they came, I was glad I made the choice to get them. I couldn't have done it without Right at Home. I couldn't take care of my loved one by myself.
September 19, 2017
I am a past client of this provider
I would say to others to find another agency in order to help those you love. It was very hectic, but my husband was hard to deal with.
Provider Response
Bill, I’m very sorry this didn’t work out and the match was not what we both hoped it would be. We are working hard to make improvements and have implemented a new training program to prevent this in the future. Thank you for sharing your experience. Edwin, Owner
September 19, 2017
I am a current client of this provider
The first and third caregivers are on time for the services and are careful in attending to my loved one's needs. The caregivers clean my loved one and give me free time so I can get normal things done in the house, but I wish the caregivers could do more light housekeeping for us.
August 28, 2017
I am a past client of this provider
The services from Right at Home were easy to set up and the people are really nice. The caregivers cared for my mom while I was gone.
August 25, 2017
I am a current client of this provider
Right at Home allows me to get out and do errands. The care also allow my loved one to be alone.
August 18, 2017
I am a current client of this provider
The office has been very good at coordinating the staff with my father, and my father looks forward to having the caregivers with Right at Home come over to help him. I live in Austin, so knowing that somebody is there for my father to take him to appointments helps. My father likes his independence so the service helps him get out and do the things that he wants to. The concern of him falling or hurting himself is always gone.
August 16, 2017
I am a current client of this provider
Right at Home does their best to match their caregivers and the patients. It's a very thoughtful process. The care they provide gives me a break. I don't have to worry about my husband becasue I know a professional is taking care of him.
August 14, 2017
I am a current client of this provider
I have been very very satisfied with Right at Home's caregivers. Right at Home motivates me to get things done myself.
July 27, 2017
I am a current client of this provider
The person that takes care of me from Right at Home is always punctual and is very good. My caregiver is more of a companion for me and she keeps me going in a good mood.
July 14, 2017
I am a current client of this provider
Right at Home takes a long time to put my checks into my bank account. The care has been okay, but they don't let me know who is coming to my door before I get there. Right at Home has definitely made my life easier! I don't have to take the client anywhere.
July 12, 2017
I am a current client of this provider
Right at Home is a very reliable company. They are so easy to work with. They follow directions on how to care for my mother. Right at Home makes my mother's life easier by allowing her to stay in the home after her husband passed away. They helped her transition into assisted living after she had a bad fall.
June 28, 2017
I am a current client of this provider
I would recommend Right at Home because of their good caregivers, and communication. We don't use the services often enough for it to affect the client's daily life, but Right at Home makes life easier by being reliable and sending polite caregivers.
June 20, 2017
I am a current client of this provider
The man who came to help us set up Right at Home listened to what we wanted in terms of the caregiver and that is what we got. The services have allowed me to be free in my own life, while my mother is being taken care of.
June 20, 2017
I am a current client of this provider
I would tell someone looking into Right at Home to be with the patient in the beginning and make sure whoever comes from Right at Home is confident and qualified. Right at Home is very good with listening to my concerns and finding someone to fit my husband. Right at Home makes life easier by giving the client someone to talk to so he can interact since he doesn't get out very much. It's helped him with his bathing that he wasn't getting before because he was afraid he would fall. It's eased some of his anxiety.
June 13, 2017
I am a current client of this provider
Right at Home has been attentive to my mother-in-law's needs. Right at Home has relieved a lot of stress for my father-in-law.
May 26, 2017
I am a current client of this provider
Elderly people cannot do things by themselves, so Right at Home has helped a lot. The services allow me to stay in my home. The caregiver mops, sweeps, does laundry, and helps with big chores.
May 24, 2017
I am a current client of this provider
Right at Home tries their best to work with you to find compatible caregivers. They are polite and easy to talk to. They work out any scheduling issues to get the care done for those in need. The try to accommodate any requests you may have. I am not worried about my parents because I don't live in the same town, and I know that someone is there for them. I have confidence that Right at Home is there watching out for my parents.
May 23, 2017
I am a current client of this provider
Right at Home has sent really good caregivers. They are pleasant and show up on time. The services make my life easier by keeping my house clean. I am going through chemo, and I don't have a a lot of energy.
May 16, 2017
I am a current client of this provider
Right at Home is okay, but there have been a few times of confusion. Right at Home gives me time to run errands, and I can depend on the caregiver.
April 24, 2017
I am a current client of this provider
Right at Home finds good caregivers. The people Right at Home really know their stuff. The services from Right at Home are liberating. It is really helpful that the caregivers have provided me with some training. The client is bed-ridden, incontinent, and has dementia. Caring for her is a big job. The caregivers provide a lot of personal care for the client, including bathing and dressing. One caregiver in particular will visit with the client, and because of those visits, I feel that the client has seen an improvement in her cognitive ability.
April 24, 2017
I am a current client of this provider
I would tell that Right at Home is very nice and that their caregivers do very well. The most helpful part of the services is the care and bath that I receive.
April 18, 2017
I am a current client of this provider
Right at Home's caregivers are caring, have integrity, and when I talk to them, they listen. The services from Right at Home allow me to stay independent, and they give me feedback to make sure I'm squared away.
March 22, 2017
I am a current client of this provider
Right at Home provides good care and they are very respectful. The caregivers we have are wonderful, caring, and very helpful.
March 22, 2017
I am a past client of this provider
Right at Home was considerate of Lonnie. The caregivers helped take care of the things that needed to be done. They were considerate of Lonnie and myself.
March 14, 2017
I am a past client of this provider
We were very pleased with Right at Home. We had someone come in at night so we could get rest in between. I was also able to work.
March 13, 2017
I am a current client of this provider
Right at Home is reliable. It depends on who's coming and how helpful the services are with the impact.
February 21, 2017
I am a current client of this provider
Right at Home is a good company. They have provided great assistance in helping my mom and taking her home from the hospital when needed. Right at Home provides help for my mom so I don't have any stress or have to worry about visiting her after work.
February 21, 2017
I am a current client of this provider
I like the caregiver we have had, but the overall experience has been frustrating. We had a hard time finding a good caregiver, and there was a lot of paperwork. Arranging a schedule was frustrating when we needed help immediately. The services have given me peace of mind knowing someone is there with my mom.
February 21, 2017
I am a current client of this provider
Right at Home did a good job at matching our caregiver to my husband. Having Right at Home gives me some time off, and I do not have to worry about who is taking care of my husband because I know the caregiver is a pro.
February 21, 2017
I am a current client of this provider
I would tell someone that Right at Home provides security for me knowing the my caregiver will show up. My caregiver is very efficient. Right at Home helps motivate me and gets things done.
February 21, 2017
I am a past client of this provider
Right at Home was professional and well organized. The caregiver came one day and provided the care that was needed.
January 23, 2017
I am a past client of this provider
I was pleased with Right at Home in the beginning, but as time went by, we were disappointed over and over again. Right at Home's communication skills are terrible. They don't communicate between departments. Information is not passed along and they don't communicate with clients well. We had a fabulous caregiver. I told Right at Home how fantastic she was. I would have liked to have her more often.
Provider Response
Suzann, Thanks for the compliments on the caregiver. We work very very hard to find, screen, train and supervise outstanding caregivers and truly appreciate your kind words as we feel she is fabulous too. Please let me know if we can improve in any other areas. Edwin, Owner
January 23, 2017
I am a current client of this provider
I would recommend Right at Home because our caregiver is excellent. One of the most positive benefits of the care is getting help with bathing Loras and having help getting him up in the Hoyer lift.
January 20, 2017
I am a current client of this provider
I would recommend Right at Home because they are very flexible and will try very hard to please the customers. Right at Home has helped the client with his ADLs and helped him get out into the community.
January 20, 2017
I am a current client of this provider
I would recommend Right at Home because they are reliable, and they are always with me in my daily activities. They are concerned about me. I am a widow, and I find myself being alone. With Right at Home, I am able to not be so lonely.
January 18, 2017
I am a past client of this provider
Sally was a great caregiver and capable of anything.
February 25, 2016
I am a current client of this provider
Respite on Saturday morning for 3 hours was a good thing for me and Martin. I was able to shop for weekly groceries or other things we needed and he was carefully helped with walking and talking. Woody and Peggy were nice and thoughtful.
December 30, 2015
I am a past client of this provider
The staff seemed caring, and tried to always provide help. The aides were honest and friendly. Honesty means a lot when strangers come to the house.
December 15, 2015
I am a current client of this provider
My husband needs help with bath and personal care. Also allows me to get out of house to do grocery shopping and see my doctor. We do thank you and appreciate your caregivers.
September 12, 2015
I am a current client of this provider
Even though I did not use Right at Home as my home care provider, they were very willing to come to my home and provide me with helpful information. They were able to visit me twice. I would recommend them to anyone who felt they need their assistance.
September 29, 2014
I am a current client of this provider
Lizzie is my husband's caregiver whom she is employed with Right at Home. Lizzie is very good. She does not have to be told to do anything. She is a great asset to your company. She is worth a mint. If she was an employee of mine, I would rate her as a 5-star & pay her top dollar.
July 31, 2014
I am a current client of this provider
Demi from Right at Home is patient with my wife and has built trust with her. She is getting good in telling when my wife's mood will change. She really helps me to take care of my wife.
July 24, 2014
I am a current client of this provider
Dear Right at Home, My Husband and I were discussing how blessed we have been with the wonderful help we have received from RAH. Rachel and Madeline have been absolutely the BEST. Both young ladies have been professional at all times and bird.
February 27, 2014
I am a current client of this provider
Hayley and Crystal are Godsent. They have truly changed the way we lived and look at the problems we have with mom and dad. I will do whatever I can do keep Right at Home in our lives.
Crystal and Beatrice are amazing!! Mom and Dad’s attitude are so different and so much better when they are here. Thank you soo much.
September 18, 2013
I am a current client of this provider
The staff at Right at Home was extremely helpful and understanding of our different situations. We highly recommend them! They are professional, courteous and are focused on providing the kind of care my mom deserves.
June 22, 2013
I am a current client of this provider
Right at Home are doing an excellent job. The caregivers that we have for my mom are very attentive and nurturing. They also do light housework for her and they cook for her. They take care of my mom very well. They are less expensive per hour too.
May 24, 2013
I am a current client of this provider
Linda was great! Great service from Linda and Right at Home. Providing transportation was extremely helpful.
November 06, 2012
I am a past client of this provider
Right at Home in Austin was a wonderful and caring solution for my father's last few months. Everyone at the company was loving and gentle. My brother and I were very impressed with the quality of the care and assistance provided. We recommend them highly.
January 14, 2012
I am a past client of this provider
Right at Home has been an absolute blessing for my family and I. The quality of care that was provided is indescribable. My dad felt like he had a true friend in his time in need. The caregiver provided by Right at Home was extremely helpful in assisting my dad with not only everyday chores but cooking, taking him to his doctors' appointments and so much more. If it wasn't for this caregiver the doctors might have never discovered a serious problem my father had developed after his surgery. I am truly grateful to have found the professional and caring staff at Right at Home!!
About Right at Home Austin West
Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer's disease and other dementias. Call us to learn more about the specific services we provide.
Custom Care Plan
From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one's specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.
Caregiver Training and Care Supervision
Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they're able to deliver the care set out in your loved one's Custom Care Plan. Before providing care, they're bonded and insured.
Senior Care Services near Travis County, TX
Senior Care Services near Austin, TX
Other Senior Care in Austin, TX
Helpful Articles
- Hiring a Caregiver for In-Home Help
- Difference Between Agencies, Registries, and Independent In-Home Care Providers
- Difference Between Home Healthcare and In-Home Care
- Cost of In-Home Care by State
- 8 Creative Ways to Pay for In-Home Care
- Medicare Coverage of Home Care
- Q&A: Does Medicaid Cover Long-Term In-Home Care?
- Licensing and Bonding for Caregivers
