
Reviews of Right at Home Austin West
Home Care Reviews for Right at Home Austin West
March 30, 2021
I am a current client of this provider
March 30, 2021
I am a past client of this provider
March 30, 2021
I am a past client of this provider
March 30, 2021
I am a current client of this provider
March 29, 2021
I am a current client of this provider
February 25, 2021
I am a current client of this provider
February 25, 2021
I am a past client of this provider
February 24, 2021
I am a current client of this provider
February 24, 2021
I am a current client of this provider
February 24, 2021
I am a current client of this provider
February 24, 2021
I am a current client of this provider
February 24, 2021
I am a current client of this provider
January 29, 2021
I am a current client of this provider
January 29, 2021
I am a current client of this provider
January 29, 2021
I am a current client of this provider
January 28, 2021
I am a current client of this provider
January 28, 2021
I am a current client of this provider
December 28, 2020
I am a past client of this provider
Provider Response
Hi Bobbi, I’m very sorry that you had a poor experience. We work very hard to provide quality affordable in home care and are disappointed we didn’t meet either of our expectations in this case. Thank you for letting us know so we can coach up the caregiver that worked with you. We have an extensive training program we can put her back through to make sure this doesn’t happen again. Thank you again for taking the time to give us your valuable feedback. Edwin, Owner
December 21, 2020
I am a past client of this provider
December 21, 2020
I am a current client of this provider
December 21, 2020
I am a past client of this provider
Provider Response
Hi Michael, Thank you for letting us know about your experience. We have increased our staff so that this doesn’t happen again in the future. We’ve also updated and increased our training. Thank you again for your feedback. Edwin, Owner
December 21, 2020
I am a current client of this provider
December 21, 2020
I am a current client of this provider
November 30, 2020
I am a past client of this provider
Provider Response
Hi Allan, I’m very sorry you had a poor experience with our service. We work very hard to provide caring and affordable in home care and when we fall short of both our expectations it is very disappointing to us as well. Thank you for taking the time to review us and let us know about your experience so that we can improve. Sincerely, Edwin, Owner
November 30, 2020
I am a past client of this provider
November 30, 2020
I am a current client of this provider
November 30, 2020
I am a current client of this provider
November 30, 2020
I am a current client of this provider
November 30, 2020
I am a current client of this provider
October 30, 2020
I am a current client of this provider
October 30, 2020
I am a current client of this provider
October 30, 2020
I am a current client of this provider
October 30, 2020
I am a past client of this provider
Provider Response
Hi Bill, I’m very sorry that you had a poor experience with Right at Home. We work very hard to make sure we provide quality, caring caregivers in a consistent manner. We are working very hard to recruit, screen and train qualified caregivers and have dramatically stepped up our hiring (and spending on recruiting) to improve caregiver quality and make sure we can fill shifts when our caregivers get sick or their child gets sick as occasionally happens. I’d certainly like to talk with you about your experience at your convenience. Thank you for taking the time to let us know how you feel. Sincerely, Edwin Young, Owner
October 29, 2020
I am a current client of this provider
October 29, 2020
I am a current client of this provider
October 29, 2020
I am a current client of this provider
September 30, 2020
I am a current client of this provider
September 30, 2020
I am a current client of this provider
September 30, 2020
I am a current client of this provider
September 30, 2020
I am a current client of this provider
September 30, 2020
I am a current client of this provider
August 27, 2020
I am a current client of this provider
August 27, 2020
I am a current client of this provider
Provider Response
Jimmie, I’m sorry you had a poor experience with our service. We work extremely hard to provide good quality, affordable homecare and we are disappointed this caregiver did not live up to our standards. We have retrained the caregiver and want to thank you for taking time to let us know what you’re seeing. Edwin, Owner
August 27, 2020
I am a current client of this provider
August 26, 2020
I am a current client of this provider
August 26, 2020
I am a current client of this provider
July 28, 2020
I am a current client of this provider
July 28, 2020
I am a current client of this provider
July 13, 2020
I am a current client of this provider
July 13, 2020
I am a current client of this provider
July 06, 2020
I am a current client of this provider
April 28, 2020
I am a current client of this provider
March 23, 2020
I am a current client of this provider
March 19, 2020
I am a current client of this provider
March 18, 2020
I am a current client of this provider
March 11, 2020
I am a current client of this provider
March 10, 2020
I am a current client of this provider
Provider Response
Hi Ray, Thank you for taking the time to let us know about your experience. We will absolutely talk with your caregiver and retrain her on cleaning and double checking the dishes before she puts them away. We have increased our spending to recruit, screen and train quality caregivers and expect that you will see a noticeable improvement for those rare occasions when a caregiver calls out and we send a qualified replacement. Thank you again for providing your feedback so that we can work on providing good quality experiences for all of those we care for. Edwin, Owner
March 03, 2020
I am a current client of this provider
February 24, 2020
I am a current client of this provider
February 21, 2020
I am a past client of this provider
February 18, 2020
I am a current client of this provider
February 18, 2020
I am a current client of this provider
February 07, 2020
I am a current client of this provider
January 29, 2020
I am a current client of this provider
January 24, 2020
I am a current client of this provider
January 23, 2020
I am a past client of this provider
January 22, 2020
I am a current client of this provider
December 20, 2019
I am a past client of this provider
Provider Response
Ruby, I’m sorry to hear about your experience. We are known for our exceptional customer service and are disappointed we didn’t live up to those expectations in your case. Thank you for letting us know so we can retrain our staff on the importance of timeliness. Edwin, Owner
December 16, 2019
I am a current client of this provider
December 16, 2019
I am a past client of this provider
December 12, 2019
I am a current client of this provider
December 11, 2019
I am a past client of this provider
December 11, 2019
I am a past client of this provider
December 04, 2019
I am a current client of this provider
November 22, 2019
I am a past client of this provider
November 21, 2019
I am a current client of this provider
November 19, 2019
I am a current client of this provider
November 18, 2019
I am a current client of this provider
November 18, 2019
I am a current client of this provider
November 07, 2019
I am a current client of this provider
October 29, 2019
I am a past client of this provider
October 29, 2019
I am a current client of this provider
October 25, 2019
I am a current client of this provider
October 09, 2019
I am a current client of this provider
October 03, 2019
I am a current client of this provider
October 03, 2019
I am a current client of this provider
September 23, 2019
I am a current client of this provider
September 10, 2019
I am a past client of this provider
September 10, 2019
I am a past client of this provider
Provider Response
Hi Josh, Thank you for taking the time to let us know how we are doing. We are very sorry that our caregiver did not perform as we both expected. We are currently upgrading to an entirely new training platform and sincerely expect that you will see a noticeable difference in the training our caregivers receive. If you’d like to discuss any individual caregiver or experience, I am happy to talk with you as we also offer one-on-one training to address any specific needs. Sincerely, Edwin, Owner
August 28, 2019
I am a past client of this provider
August 27, 2019
I am a current client of this provider
August 26, 2019
I am a current client of this provider
August 14, 2019
I am a current client of this provider
August 12, 2019
I am a past client of this provider
Provider Response
Hi Anita, Thank you for taking the time for talking with me about this. I am so sorry that this happened. We pride ourselves on compassionate caregiving and we are not happy to hear that we could have performed better. I’m so glad your father was not injured or hurt in any way. Thank you for your feedback in this review and in our conversation. If you ever feel the need to discuss this further please contact me directly. Sincerely, Edwin
July 24, 2019
I am a past client of this provider
Provider Response
Hi, Thank you for taking the time to give us your feedback on your experience. I’m very sorry that this was a negative experience. I’d like to find out more about what happened here as we train all staff. Please reach out to us at your convenience so that we can learn what we can do to make this a positive experience. Thank you, Edwin
July 24, 2019
I am a past client of this provider
July 15, 2019
I am a current client of this provider
Provider Response
I feel awful about your experience. We try our best to provide top quality service where and when our clients request it. I’ll reach out to you to see if we can make this right immediately. Thank you for taking the time to provide this valuable feedback so we have the opportunity to improve. Please don’t hesitate to contact us if you ever have additional feedback on our in home services. Sincerely, Edwin Young
July 09, 2019
I am a current client of this provider
June 27, 2019
I am a past client of this provider
June 25, 2019
I am a current client of this provider
June 24, 2019
I am a current client of this provider
June 14, 2019
I am a current client of this provider
May 24, 2019
I am a past client of this provider
May 24, 2019
I am a current client of this provider
May 13, 2019
I am a current client of this provider
April 29, 2019
I am a past client of this provider
April 18, 2019
I am a current client of this provider
April 15, 2019
I am a past client of this provider
April 10, 2019
I am a current client of this provider
April 10, 2019
I am a current client of this provider
March 11, 2019
I am a current client of this provider
March 11, 2019
I am a past client of this provider
March 11, 2019
I am a current client of this provider
February 20, 2019
I am a current client of this provider
February 12, 2019
I am a past client of this provider
February 11, 2019
I am a current client of this provider
January 24, 2019
I am a current client of this provider
January 15, 2019
I am a current client of this provider
December 19, 2018
I am a current client of this provider
December 18, 2018
I am a current client of this provider
December 12, 2018
I am a past client of this provider
November 28, 2018
I am a past client of this provider
November 12, 2018
I am a past client of this provider
October 30, 2018
I am a past client of this provider
October 26, 2018
I am a past client of this provider
October 15, 2018
I am a current client of this provider
October 09, 2018
I am a current client of this provider
September 26, 2018
I am a current client of this provider
September 11, 2018
I am a current client of this provider
September 11, 2018
I am a past client of this provider
August 30, 2018
I am a current client of this provider
July 25, 2018
I am a past client of this provider
July 10, 2018
I am a past client of this provider
July 10, 2018
I am a current client of this provider
June 26, 2018
I am a current client of this provider
June 19, 2018
I am a current client of this provider
June 13, 2018
I am a current client of this provider
Provider Response
As the owner of Right at Home Austin West, I want to thank you for sharing your feedback. Upon hearing about your experience, I reached out to you personally and I appreciate your willingness to discuss these issues. We do perform regular supervisory visits and train our staff. Due to your feedback we have altered our training and increased our supervisory visits. Thank you again for your feedback, and please don't hesitate to contact us if you ever have additional feedback regarding our in home services. Sincerely, Edwin Young
June 11, 2018
I am a past client of this provider
June 11, 2018
I am a current client of this provider
June 11, 2018
I am a current client of this provider
May 29, 2018
I am a current client of this provider
May 25, 2018
I am a current client of this provider
May 23, 2018
I am a past client of this provider
May 23, 2018
I am a past client of this provider
May 10, 2018
I am a current client of this provider
May 10, 2018
I am a current client of this provider
May 10, 2018
I am a current client of this provider
April 27, 2018
I am a current client of this provider
April 26, 2018
I am a current client of this provider
April 26, 2018
I am a current client of this provider
April 19, 2018
I am a current client of this provider
April 09, 2018
I am a past client of this provider
March 22, 2018
I am a current client of this provider
March 22, 2018
I am a current client of this provider
March 22, 2018
I am a current client of this provider
March 22, 2018
I am a current client of this provider
March 20, 2018
I am a past client of this provider
March 15, 2018
I am a current client of this provider
March 13, 2018
I am a past client of this provider
Provider Response
As the owner of Right at Home of Austin and South Central Texas, I want to thank you for sharing your feedback. Upon hearing about your experience, I reached out to you personally and I appreciate your willingness to discuss these issues. Since then we have retrained staff to ensure there's a clearer understanding how to handle billing situations like this and we have ongoing training in place to help better identity and avoid issues that might cause confusion or misunderstandings. Thank you again for your feedback, and please don't hesitate to contact us if you ever have additional feedback regarding our in home services. Sincerely, Edwin Young
March 09, 2018
I am a current client of this provider
March 09, 2018
I am a current client of this provider
March 09, 2018
I am a current client of this provider
January 10, 2018
I am a current client of this provider
December 19, 2017
I am a past client of this provider
December 14, 2017
I am a past client of this provider
December 14, 2017
I am a past client of this provider
Provider Response
Thank you for taking the time to provide this feedback. I’m really very sorry that we didn’t provide what you wanted when you wanted it. We take our client and caregiver safety very seriously and really really did not want to risk a fall of any kind. We’re so glad that the equipment is in place and we are safely transferring now. Edwin, Owner
December 11, 2017
I am a current client of this provider
December 11, 2017
I am a current client of this provider
November 17, 2017
I am a past client of this provider
November 17, 2017
I am a past client of this provider
November 17, 2017
I am a past client of this provider
November 17, 2017
I am a past client of this provider
November 15, 2017
I am a current client of this provider
November 09, 2017
I am a current client of this provider
November 09, 2017
I am a current client of this provider
October 27, 2017
I am a current client of this provider
Provider Response
Anita, I am so sorry this happened. We have reviewed our process and made changes and believe this should not happen in the future. We sincerely appreciate your open communication of where we can improve as we are working hard to make sure this doesn’t happen again.Edwin Y., Owner
October 19, 2017
I am a current client of this provider
October 17, 2017
I am a current client of this provider
September 26, 2017
I am a current client of this provider
September 25, 2017
I am a past client of this provider
September 19, 2017
I am a past client of this provider
Provider Response
Bill, I’m very sorry this didn’t work out and the match was not what we both hoped it would be. We are working hard to make improvements and have implemented a new training program to prevent this in the future. Thank you for sharing your experience. Edwin, Owner
September 19, 2017
I am a current client of this provider
August 28, 2017
I am a past client of this provider
August 25, 2017
I am a current client of this provider
August 16, 2017
I am a current client of this provider
August 14, 2017
I am a current client of this provider
June 28, 2017
I am a current client of this provider
June 13, 2017
I am a current client of this provider
May 26, 2017
I am a current client of this provider
May 24, 2017
I am a current client of this provider
May 23, 2017
I am a current client of this provider
May 16, 2017
I am a current client of this provider
April 24, 2017
I am a current client of this provider
March 22, 2017
I am a past client of this provider
March 14, 2017
I am a past client of this provider
March 13, 2017
I am a past client of this provider
February 21, 2017
I am a current client of this provider
February 21, 2017
I am a current client of this provider
February 21, 2017
I am a past client of this provider
January 23, 2017
I am a past client of this provider
Provider Response
Suzann, Thanks for the compliments on the caregiver. We work very very hard to find, screen, train and supervise outstanding caregivers and truly appreciate your kind words as we feel she is fabulous too. Please let me know if we can improve in any other areas. Edwin, Owner
January 20, 2017
I am a current client of this provider
January 20, 2017
I am a current client of this provider
January 18, 2017
I am a past client of this provider
February 25, 2016
I am a current client of this provider
December 30, 2015
I am a past client of this provider
December 15, 2015
I am a current client of this provider
September 12, 2015
I am a current client of this provider
September 29, 2014
I am a current client of this provider
July 31, 2014
I am a current client of this provider
July 24, 2014
I am a current client of this provider
February 27, 2014
I am a current client of this provider
September 18, 2013
I am a current client of this provider
June 22, 2013
I am a current client of this provider
May 24, 2013
I am a current client of this provider
November 06, 2012
I am a past client of this provider
January 14, 2012
I am a past client of this provider
About Right at Home Austin West
Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer's disease and other dementias. Call us to learn more about the specific services we provide.
Custom Care Plan
From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one's specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.
Caregiver Training and Care Supervision
Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they're able to deliver the care set out in your loved one's Custom Care Plan. Before providing care, they're bonded and insured.
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