There was one lady that was good, and she stayed relatively good for the whole time that she was there. That was the only lady that I would say did a pretty good job. They send somebody different almost every time, so you never had the same people.
They need to have the women show up. Some of them would come in, sit down, and not do anything.
Call
(512) 861-8316
Reviews of Right at Home Austin West
Home Care Reviews for Right at Home Austin West
November 22, 2019
I am a past client of this provider
November 21, 2019
I am a current client of this provider
My mom loves her and she follows through with everything she's suppose to do.
I like that the staff is very responsive and helpful. The caregivers are wonderful.
November 19, 2019
I am a current client of this provider
They send our primary daytime caregiver, who we love.
Some of the caregivers my mother has not liked.
November 18, 2019
I am a current client of this provider
They could do more activities with her other than her normal activities. They could introduce new things to her.
I like the flexibility.
November 18, 2019
I am a current client of this provider
They help me be comfortable, and are not aggravating.
They are accurate, they show up, and they are on time.
November 07, 2019
I am a current client of this provider
She keeps me company, like a friend.
I like my caregiver a lot.
October 29, 2019
I am a past client of this provider
They helped me a lot. She did my washing, and she changed my beds and sheets.
I had several girls before I had the last one, and she did really well. We got along well.
October 29, 2019
I am a current client of this provider
It is tremendous. I was pretty bad off when I first started. It was positive because it is nice to be properly taken care of.
The caretaker I've had for the last few months has been at the top. I think they could improve on having more consistency in caregivers.
October 25, 2019
I am a current client of this provider
Sometimes, we go a day or two without having a caregiver, and that is what has happened this week.
They have not been able to provide substitutes when the regularly-scheduled caregiver is absent.
October 09, 2019
I am a current client of this provider
The services have allowed my husband and me to spend more time with our children and not have to worry about my in-laws.
I feel like they're very quick to respond, and they really work with us and our goals.
October 03, 2019
I am a current client of this provider
Their care is spectacular. Without them, I would have to quit my job. Without them, I am hosed.
I already have done it. They have always been there to work with me. They have worked with the VA to help me get extra stuff for my dad.
October 03, 2019
I am a current client of this provider
I am with him 24 hours a day. He depends on me, and sometimes, it's nice to have a break.
They could do more. I have a husband who is wheelchair bound, and I would like for them to take him outside in the sun, but they aren't allowed to do that.
September 25, 2019
I am a current client of this provider
I have to get used to my husband's condition. The girls do whatever I ask them to do. My husband just doesn't like having anyone here. It's just one of those situations.
They've given me good caretakers and are able to make some adjustment if one doesn't seem to fit very well.
September 23, 2019
I am a current client of this provider
They help me out and do chores that I cannot do because of my health problems.
I haven't had any problems yet, and they have been very helpful.
September 23, 2019
I am a current client of this provider
I want them to be more consistent with the caregivers that they send. I have someone different every day. They also need to arrive on time.
I would like them to have more people that speak and understand Spanish.
September 23, 2019
I am a current client of this provider
They're very attentive. They're always willing to help.
I like that they're very helpful and do what I need.
September 10, 2019
I am a past client of this provider
They were good. They helped me a lot. When they came in, they asked me right away if I had eaten. I said no, so they prepared breakfast for me.
For me, they've been great. They've helped me out a lot.
September 10, 2019
I am a past client of this provider
They could have made my life easier by sending a caregiver who was more experienced and professional.
I would like them to send a caregiver who is professional and knows what they are doing.
Provider Response
Hi Josh, Thank you for taking the time to let us know how we are doing. We are very sorry that our caregiver did not perform as we both expected. We are currently upgrading to an entirely new training platform and sincerely expect that you will see a noticeable difference in the training our caregivers receive. If you’d like to discuss any individual caregiver or experience, I am happy to talk with you as we also offer one-on-one training to address any specific needs. Sincerely, Edwin, Owner
August 28, 2019
I am a past client of this provider
She actually did some work. Some just want to sit and watch you but that's not helping. They should be willing to work.
They need to improve training.
August 27, 2019
I am a current client of this provider
Our caregiver is amazing, and they are very flexible with us. It is a great service for our family.
I like that they have great communication.
August 26, 2019
I am a current client of this provider
Without them, it would be hard for our family to have him function the way he does and do our family duties on top of it.
I like how attentive the caregiver is and their communication with the office about his appointments and what he needs to be done.
August 14, 2019
I am a current client of this provider
It makes a big impact because I don't have to worry about my mother.
They are responsible with getting people there to care for my mother.
August 12, 2019
I am a past client of this provider
One lady burned my dad with hot water. They did not address his needs.
They just need to have people understand the people that they are caring for.
Provider Response
Hi Anita, Thank you for taking the time for talking with me about this. I am so sorry that this happened. We pride ourselves on compassionate caregiving and we are not happy to hear that we could have performed better. I’m so glad your father was not injured or hurt in any way. Thank you for your feedback in this review and in our conversation. If you ever feel the need to discuss this further please contact me directly. Sincerely, Edwin
August 12, 2019
I am a current client of this provider
They give all the comfort to her that they can offer.
I like the quality of the caregivers. They are very qualified and considerate. They let me know if there is something going on that I need to be made aware of.
July 24, 2019
I am a past client of this provider
It wasn't helpful to me. They can turn the negative into positives.
I feel like they didn't train their staff enough.
Provider Response
Hi, Thank you for taking the time to give us your feedback on your experience. I’m very sorry that this was a negative experience. I’d like to find out more about what happened here as we train all staff. Please reach out to us at your convenience so that we can learn what we can do to make this a positive experience. Thank you, Edwin
July 24, 2019
I am a past client of this provider
It was pretty positive, particularly with the first woman we had. We were in the middle of a move and the caregiver was able to give me help with putting things away.
A lot of that depends on the person that we had. We didn't have the same person every time. In the beginning, we were able to figure out the time that we wanted someone, and it worked out very well with that person. Later, the caregiver called me and told me that it was going to be certain hours, and I didn't have a choice of which hours I wanted. That meant that in the mornings I would have to prepare breakfast when previously the caregiver was making breakfast for my husband. When those times were changed, it didn't allow for her to help with bathing my husband. Basically, it was inflexibility of them being able to adjust the times to our needs.
July 15, 2019
I am a current client of this provider
They give my dad a bath.
They could have more care providers.
Provider Response
I feel awful about your experience. We try our best to provide top quality service where and when our clients request it. I’ll reach out to you to see if we can make this right immediately. Thank you for taking the time to provide this valuable feedback so we have the opportunity to improve. Please don’t hesitate to contact us if you ever have additional feedback on our in home services. Sincerely, Edwin Young
July 15, 2019
I am a current client of this provider
They help her with her bed pan, they talk to her, and they feed her.
They are reliable and have good caregivers.
July 09, 2019
I am a current client of this provider
The service is necessary, and they are supporting my mom. She would not be in my home without them.
They could pay people more so there is less turnover.
June 27, 2019
I am a past client of this provider
I liked the explanation of dementia and what things we can discuss.
The people that they send are just outstanding.
June 25, 2019
I am a current client of this provider
They have prepared meals for us.
They have treated my family and I well here in the home. They have done more things than I have known what they have done.
June 24, 2019
I am a current client of this provider
When they first came, I had them 24 hours a day, and they helped with everything. I couldn't do anything for myself.
I like that they are on time.
June 14, 2019
I am a current client of this provider
They have allowed me and my sister to have time off from taking care of my dad.
They could be a little more consistent in providing the same person to my dad because he has gone through a lot of people.
May 24, 2019
I am a past client of this provider
There was one who came that we were not pleased with at all, but the other was very professional.
They were very prompt in getting here and were very professional. We were pleased.
May 24, 2019
I am a current client of this provider
They allow me to go to doctors appointments and physical therapy. They drive me, as I can no longer drive, and that helps me.
I would like to see them improve with the choice of caregivers.
May 13, 2019
I am a current client of this provider
It effects everybody. The caregiving he needs is 24-hour care. Whoever comes needs to come on time.
It would depend on the kind of care needed.
April 29, 2019
I am a past client of this provider
I used RAH in Brenham for almost 5 years for my parents. The caregivers we settled on were very good in their care of my parents and their home. They took a personal interest in them and tried to be creative in enhancing their quality of life. They interacted well with me. That was helpful as I live in a different city. If there was a problem, we worked it out quickly. I was very pleased with our team of caregivers and give them high recommendations. My parents were able to stay in their home until they passed away
April 18, 2019
I am a current client of this provider
When my caregiver is here, she is great. When she is not, I do have difficulty.
I would like notification if a caregiver is not available.
April 15, 2019
I am a past client of this provider
The lady from Right at Home Austin West was wonderful. I needed somebody for two weeks for my mother and it turned out really nice. I would hire her again. She made sure she wasn't running away or getting lost, made her lunch, gave her breakfast, and reminded her to take her medication.
April 10, 2019
I am a current client of this provider
My caregiver comes on Saturday and she was a nurse for 30 years. She helps me get things done around here.
I don't get the care that I really wanted. I wanted it in the morning, but I get it in the afternoon. I need personal care on Thursday, Saturday, and Sunday. I only get care on Thursday in the afternoon, but I don't like it in the afternoon.
April 10, 2019
I am a current client of this provider
They are there with me.
They are very truthful. They tell me what they will and won't do.
March 11, 2019
I am a current client of this provider
As long as they do what I have on the list and do a good job at it I am satisfied.
So far they have done well and the caregiver they have sent here has been great.
March 11, 2019
I am a past client of this provider
They are wonderful people who do what they are supposed to do. They are good quality people. Lucia helped me a lot with cleaning, that is what I needed because I couldn't use my hands. She would wash the clothes, mop, clean my toilet and shower, and wash dishes.
I like the people they send here. They arrive on time, and they do what they are supposed to do.
March 11, 2019
I am a current client of this provider
The one she currently has is super encouraging, they push her to get up and walk, and they help her to do tasks rather than just doing it for her.
I like how involved they are with the caregivers and how often they check up with them, and how often they follow up with me. They even called to make sure my mom didn't need anything when we had some flooding.
February 21, 2019
I am a current client of this provider
They can bill the insurance company to help me.
I want the caregivers to do more cleaning.
February 20, 2019
I am a current client of this provider
My mom has really relied on them a lot lately. They're just there for her. Just having someone there with her makes her feel safer.
The people that they hire are reliable and clean cut.
February 12, 2019
I am a past client of this provider
It was very important to me. I thought it was good for a while. They needed to be regular and reliable all of the time.
I wouldn't recommend them. They tried to send a substitute, which I was not happy with. I did not like the substitutes they sent. There were some troubles with my caregiver getting here sometimes, which was not good.
February 11, 2019
I am a current client of this provider
If I get too far away from my walker, I am in trouble, so they remind me of that.
The people are friendly, helpful, and make sure I am balanced all the time.
January 24, 2019
I am a current client of this provider
It helps me a lot.
I like that they are very reliable.
January 15, 2019
I am a current client of this provider
I need a lot of assistance with showering and food preparation. They do a good job but they just do not stay long enough to help out.
Some of the workers rotate a lot and do not stay long. It would be nice to have them be around and stay more consistent.
December 19, 2018
I am a current client of this provider
They help my mother and my father. They do hands on things with my dad. My mother has dementia. They are kind, good, and thoughtful towards them.
I don't think anyone is perfect. The system itself is hard to deal with. People get sick. They really try to help me out the best they can.
December 18, 2018
I am a current client of this provider
They take care of my husband for three hours a day everyday which is a great help to me.
It seems like the people they send out don't have any training, they don't know what to do or how to do it.
December 12, 2018
I am a past client of this provider
They could have been on time.
They should have given me more time.
November 28, 2018
I am a current client of this provider
It makes things easier and possible for me and my husband to leave.
So far we loved everyone that has come to the house. The ones we had we thoroughly approved of.
November 28, 2018
I am a past client of this provider
The caregiver got the work done, and I had a little spare time while they did activities with my loved one. I think the caregiver was good for my loved one.
I was satisfied with the helper, but I didn't have them long enough. I only had them for 2-3 weeks, but they were okay.
November 12, 2018
I am a past client of this provider
They were only here in the morning. The rest of the day and night, I was all by myself.
They are friendly, helpful, and knowledgeable.
October 30, 2018
I am a past client of this provider
I wasn't walking at first, and they got me up and walking around.
They are friendly, and we got along very well.
October 26, 2018
I am a current client of this provider
They are there for me and do a good job at providing the services.
I think they are conscientious and reliable.
October 26, 2018
I am a past client of this provider
The services gave us free time, and we were able to be confident when we left.
The office staff needs to have better communication with me.
October 15, 2018
I am a current client of this provider
They've been very open to suggestions and very caring.
They are very trusting and they are very steadfast. They've been more than we expected. It's been a lot smoother and easier than we thought it would be.
October 09, 2018
I am a current client of this provider
They take good care of me while they are here.
They provide very good services.
September 27, 2018
I am a past client of this provider
It took a lot of stress off of her and she didn't have to do much.
They provide really good service and are personable.
September 26, 2018
I am a current client of this provider
The communication is really good. Most of the caregivers treat my parents like they're family, and like they would their own family.
I like the way that our caregivers communicated with us on a personal level, and that they text me and that type of thing.
September 11, 2018
I am a current client of this provider
They help by giving me peace of mind.
I think they should make sure they have substitutes, and if they don't, they should let us know.
September 11, 2018
I am a past client of this provider
It cost me money and I got nothing out of it.
They could have succeeded in what they came for.
August 30, 2018
I am a current client of this provider
I don't live near her and there are places that she wants to go. They drive her places like to the bank or the store. They are able to get her out and that is a good thing.
They are pretty expensive. We have had them for three years now. I like that when a caregiver gets there, they use her phone to clock in and out. I don't have to keep track the number of hours. There is turnover but that doesn't affect my ability to communicate with them. I also like that I have a person to call to help and they always accommodate us. I like the automatic way that I can pay.
July 25, 2018
I am a past client of this provider
They were wonderful, and helped us out tremendously. They took a lot of the work, the daily care of my mom, out of our hands. It relieved us from that work.
They were very complete about what they offer when they came out, and when the ladies that came my mom were really comfortable with her and vice versa and they made her feel relaxed.
July 10, 2018
I am a past client of this provider
It allowed me four hours a day to be able to go and coach and go to the grocery store. It gave me a break.
They were wonderful. They had the necessary training and had a good rapport with their clients.
July 10, 2018
I am a current client of this provider
It's a lot easier on me because I had back surgery. I'm not able to do certain things for my husband so the help has been tremendous because they come in and help me for several hours.
I love the workers that I have, and the way the communication goes.
June 26, 2018
I am a current client of this provider
They help my dad with things he can't do himself.
They are really good at communicating and working with us.
June 19, 2018
I am a current client of this provider
They could improve by providing more personal care for my dad. We were told that they would assist him with his bathing.
I haven't had that much interaction with them. I like that they contact me. They could improve by having more training for their caregivers.
June 13, 2018
I am a current client of this provider
He is stuck in his bedroom. They never move him anywhere else, and they leave the bedroom a mess, even with dog poop on the sheets.
They don't keep my loved one or his house clean. They keep him sitting in the bed with the bed wet. Sometimes they leave him without clothes. I saw it with my own eyes. They should spot check the caregivers at random times to make sure they are doing a good job.
Provider Response
As the owner of Right at Home Austin West, I want to thank you for sharing your feedback. Upon hearing about your experience, I reached out to you personally and I appreciate your willingness to discuss these issues. We do perform regular supervisory visits and train our staff. Due to your feedback we have altered our training and increased our supervisory visits. Thank you again for your feedback, and please don't hesitate to contact us if you ever have additional feedback regarding our in home services. Sincerely, Edwin Young
June 11, 2018
I am a past client of this provider
It would have had a greater impact if I wouldn't have had to retrain somebody every time or most of the time.
I like their availability in doing what I needed them for.
June 11, 2018
I am a current client of this provider
I would like more interaction with her, but at least we know that she is getting fed everyday. They're helping with cleaning as well.
They could probably interact with her more, get her to be able to shower, and watch things on TV.
June 11, 2018
I am a current client of this provider
For three hours a day, my loved one is taken care of.
The office staff needs to improve their communication.
May 29, 2018
I am a current client of this provider
They are there to be social and to give him someone to engage with.
Prior to new management, I would have rated them lower. They changed the entire office.
May 25, 2018
I am a current client of this provider
It has improved the quality of her life. It makes my life easier by knowing that there is someone else tending to her needs other than me.
They are very flexible. They are very personal. They listen to what my mother's needs are.
May 23, 2018
I am a past client of this provider
They were great. The caregiver was very kind and experienced. It was a good choice for us.
We had a little incident with the first person, but the next one was splendid.
May 23, 2018
I am a past client of this provider
I would have liked not as much turnaround so she was able to get used to one person.
I guess maybe there could be more licensed and bonded employees.
May 10, 2018
I am a current client of this provider
The cooking and the meals that they make are very good and the meals are easy for my wife since she does not have to do anything.
The caregiver that is taking care of my wife is an eleven.
May 10, 2018
I am a current client of this provider
It takes a lot of pressure off of me so I don't have to do the work.
We have a lady that is taking care of my mother that is doing a excellent job. She takes her outside and walks and does the exercise with her.
May 10, 2018
I am a current client of this provider
It's made my life easier, they help her dress, shower, and clean up. They do a good job when they are here.
They don't have enough staff to be here when they are supposed to.
April 27, 2018
I am a current client of this provider
They have bent over backwards for us and have been helpful at working out a schedule to fit me as well as my loved one. I would not hesitate to recommend them to my friends. My husband is almost 88 and I am almost 87, and I have been taking care of him for over a year by myself. With their flexibility and ability to have a flexible schedule, I can make things work for me as well as him.
April 26, 2018
I am a current client of this provider
We have a very good caregiver coming. She's very compassionate with my wife. It's made a big difference. We'd be in trouble without it. They bathe my wife for me.
April 26, 2018
I am a current client of this provider
She is very nice and very good and does a good job and she takes care of us. She takes care of us and cooks us dinner, cleans the house for us, and takes care of my needs.
April 26, 2018
I am a current client of this provider
They have sent out people that are capable and compatible, but not always. I can go out, buy groceries, and shop a couple days a week without having to worry about my husband.
April 19, 2018
I am a current client of this provider
The staff isn't together and they have poor communication. The caregiver gives daily baths and helps get him dressed, and takes him outside. There is always something to do.
April 09, 2018
I am a past client of this provider
They were very dependable. They helped the most with their very personal care.
March 22, 2018
I am a current client of this provider
The caregiver likes to cook, I needed someone to help with my meals. They have helped me with cooking and the changing of the linens.
March 22, 2018
I am a current client of this provider
It's so expensive. We like it, but we have trouble affording it. They help around the house and running errands. Lower prices would help.
March 22, 2018
I am a current client of this provider
They're easy to schedule and they have available helpers. I've had other agencies where they don't have people in the area. Because of the services, I'm actually able to go out.
March 22, 2018
I am a current client of this provider
They haven't done a lot yet, but they've done everything well so far. My mother is 83, and I'm 63 and permanently handicapped. I don't have long myself and we're in a difficult situation.
March 20, 2018
I am a past client of this provider
The last couple months that they cared for Henry was very good because of the caregiver they sent out here. The caregiver, Barbara, had good report with Henry and was a hard worker. He felt comfortable with her.
March 15, 2018
I am a current client of this provider
Our caregiver is particularly good. She is friendly and I like her. She is here every Wednesday and she makes his dinner.
March 13, 2018
I am a past client of this provider
Initially, they had said that they would bill insurance directly, and I liked that, and there was no deposit. Apparently, none of that's true. They send me a bill every week and they were dishonest about the billing. They were having issues with trying to get caregivers for me because I live so far out. They could have a greater impact by correcting the billing and caregiver issues.
Provider Response
As the owner of Right at Home of Austin and South Central Texas, I want to thank you for sharing your feedback. Upon hearing about your experience, I reached out to you personally and I appreciate your willingness to discuss these issues. Since then we have retrained staff to ensure there's a clearer understanding how to handle billing situations like this and we have ongoing training in place to help better identity and avoid issues that might cause confusion or misunderstandings. Thank you again for your feedback, and please don't hesitate to contact us if you ever have additional feedback regarding our in home services. Sincerely, Edwin Young
March 09, 2018
I am a current client of this provider
They keep watch over my loved one with a good companion when I'm not there. I am able to free up a few hours of my time so I can do things I need to do and not worry about my loved one.
March 09, 2018
I am a current client of this provider
They are extremely nice. He is doing a lot better than when we started.
March 09, 2018
I am a current client of this provider
They have been responsive as far as how to change care for my mother, and they are willing to listen and make those changes. I don't live in the same town as my mother, and so it's been invaluable to have them there and have people in charge. I go over every week to assess things, and they provide reassurance to me that I can still live in another city and that my mother will be taken care of.
January 10, 2018
I am a current client of this provider
Our caregiver is really patient and takes good care of the client. I needed some help, and our caregiver helps me a lot.
December 19, 2017
I am a past client of this provider
I would tell a friend that they're very good. They made life easier by allowing me time to myself while my family member was taken care of.
December 14, 2017
I am a past client of this provider
Right at Home is very flexible. The services made life easier by allowing me to go to work and get things done while having care for my mom.
December 14, 2017
I am a past client of this provider
Right at Home should provide more home care services. I thought I was going to get more than just a shower. My spouse is an MS patient and I didn't have a lift, so they couldn't help in moving him because of the fall risk. If the caregiver had had more expertise, they could have made our lives a lot easier by helping out more.
Provider Response
Thank you for taking the time to provide this feedback. I’m really very sorry that we didn’t provide what you wanted when you wanted it. We take our client and caregiver safety very seriously and really really did not want to risk a fall of any kind. We’re so glad that the equipment is in place and we are safely transferring now. Edwin, Owner
December 11, 2017
I am a current client of this provider
Right at Home has done a good job with my mother. The caregiver that we have right now is doing a great job, so I don't have any issues. The services are helping out tremendously. They allow me to go out and run errands while the caregiver is here. Someone has to be with my mom 24/7.
December 11, 2017
I am a current client of this provider
We are extremely pleased with the caregiver that Right at Home has provided for us. We couldn't have found a better caregiver anywhere else.
November 17, 2017
I am a past client of this provider
Right at Home could have let me know that nobody was coming if they didn't have anyone to come out. Right at Home helped to take care of my loved one and that allowed me to work.
November 17, 2017
I am a past client of this provider
I would recommend Right at Home because they're dependable and we're satisfied with their care. The service helped the client some because they were pretty much total care. It helped to have Right at Home come. I'm the normal caregiver and I just needed extra help because I was exhausted. I've been taking care of her 24/7 for several years.
November 17, 2017
I am a past client of this provider
Right at Home is nice, and it is nice that they help us. My Right at Home caregiver helps me with things I need, and help clean my house.
November 17, 2017
I am a past client of this provider
I would recommend Right at Home because the staff was very nice. The caregiver was good when she did come. She kept asking what my father needed and what she could do more.
November 15, 2017
I am a current client of this provider
Right at Home worked hard to find the appropriate caregiver to work with my mother. They had a couple of caregivers that didn't work out, but Right at Home worked hard to accommodate our schedule. My mother's services have helped us out tremendously, and the services give me relief.
November 09, 2017
I am a current client of this provider
Right at Home doesn't have consistent scheduling, but the caregivers are good. With Right at Home, I don't have to worry about how my loved one is doing.
November 09, 2017
I am a current client of this provider
The caregivers from Right at Home are prompt. Right at Home takes care of my husband and it gives me a break.
October 27, 2017
I am a current client of this provider
To get a good recommendation, Right at Home needs to provide better communication. Yesterday, we had a caregiver who had a flat tire and the office didn't contact me right away. Then they gave me the run-around when I tried to find out what was going on. Some of the caregivers from Right at Home are not qualified to care for my mother.
Provider Response
Anita, I am so sorry this happened. We have reviewed our process and made changes and believe this should not happen in the future. We sincerely appreciate your open communication of where we can improve as we are working hard to make sure this doesn’t happen again.Edwin Y., Owner
October 19, 2017
I am a current client of this provider
I would say that they might not show up. Right at Home needs to show up when they are supposed to show up. When the caregivers clean, they are not respectful to my home.
October 17, 2017
I am a current client of this provider
Right at Home has excellent quality service. Right at Home gives me the ability to do things that I would not be able to normally do alone.
September 26, 2017
I am a current client of this provider
I would recommend Right at Home because they provide good care and they do all the leg work, as far as hiring their caregivers. However, it is kind of expensive. Right at Home makes life easier for me because now I can get some time off.
September 25, 2017
I am a past client of this provider
I have recommended Right at Home. They do drug tests and background checks. After they came, I was glad I made the choice to get them. I couldn't have done it without Right at Home. I couldn't take care of my loved one by myself.
September 19, 2017
I am a past client of this provider
I would say to others to find another agency in order to help those you love. It was very hectic, but my husband was hard to deal with.
Provider Response
Bill, I’m very sorry this didn’t work out and the match was not what we both hoped it would be. We are working hard to make improvements and have implemented a new training program to prevent this in the future. Thank you for sharing your experience. Edwin, Owner
September 19, 2017
I am a current client of this provider
The first and third caregivers are on time for the services and are careful in attending to my loved one's needs. The caregivers clean my loved one and give me free time so I can get normal things done in the house, but I wish the caregivers could do more light housekeeping for us.
August 28, 2017
I am a past client of this provider
The services from Right at Home were easy to set up and the people are really nice. The caregivers cared for my mom while I was gone.
August 25, 2017
I am a current client of this provider
Right at Home allows me to get out and do errands. The care also allow my loved one to be alone.
August 16, 2017
I am a current client of this provider
Right at Home does their best to match their caregivers and the patients. It's a very thoughtful process. The care they provide gives me a break. I don't have to worry about my husband becasue I know a professional is taking care of him.
August 14, 2017
I am a current client of this provider
I have been very very satisfied with Right at Home's caregivers. Right at Home motivates me to get things done myself.
July 14, 2017
I am a current client of this provider
Right at Home takes a long time to put my checks into my bank account. The care has been okay, but they don't let me know who is coming to my door before I get there. Right at Home has definitely made my life easier! I don't have to take the client anywhere.
June 28, 2017
I am a current client of this provider
I would recommend Right at Home because of their good caregivers, and communication. We don't use the services often enough for it to affect the client's daily life, but Right at Home makes life easier by being reliable and sending polite caregivers.
June 13, 2017
I am a current client of this provider
Right at Home has been attentive to my mother-in-law's needs. Right at Home has relieved a lot of stress for my father-in-law.
May 26, 2017
I am a current client of this provider
Elderly people cannot do things by themselves, so Right at Home has helped a lot. The services allow me to stay in my home. The caregiver mops, sweeps, does laundry, and helps with big chores.
May 24, 2017
I am a current client of this provider
Right at Home tries their best to work with you to find compatible caregivers. They are polite and easy to talk to. They work out any scheduling issues to get the care done for those in need. The try to accommodate any requests you may have. I am not worried about my parents because I don't live in the same town, and I know that someone is there for them. I have confidence that Right at Home is there watching out for my parents.
May 23, 2017
I am a current client of this provider
Right at Home has sent really good caregivers. They are pleasant and show up on time. The services make my life easier by keeping my house clean. I am going through chemo, and I don't have a a lot of energy.
May 16, 2017
I am a current client of this provider
Right at Home is okay, but there have been a few times of confusion. Right at Home gives me time to run errands, and I can depend on the caregiver.
April 24, 2017
I am a current client of this provider
Right at Home finds good caregivers. The people Right at Home really know their stuff. The services from Right at Home are liberating. It is really helpful that the caregivers have provided me with some training. The client is bed-ridden, incontinent, and has dementia. Caring for her is a big job. The caregivers provide a lot of personal care for the client, including bathing and dressing. One caregiver in particular will visit with the client, and because of those visits, I feel that the client has seen an improvement in her cognitive ability.
March 22, 2017
I am a past client of this provider
Right at Home was considerate of Lonnie. The caregivers helped take care of the things that needed to be done. They were considerate of Lonnie and myself.
March 14, 2017
I am a past client of this provider
We were very pleased with Right at Home. We had someone come in at night so we could get rest in between. I was also able to work.
March 13, 2017
I am a past client of this provider
Right at Home had trouble keeping reliable workers for me. The caregiver could have completed all of his tasks before leaving.
February 21, 2017
I am a current client of this provider
Right at Home is a good company. They have provided great assistance in helping my mom and taking her home from the hospital when needed. Right at Home provides help for my mom so I don't have any stress or have to worry about visiting her after work.
February 21, 2017
I am a current client of this provider
I like the caregiver we have had, but the overall experience has been frustrating. We had a hard time finding a good caregiver, and there was a lot of paperwork. Arranging a schedule was frustrating when we needed help immediately. The services have given me peace of mind knowing someone is there with my mom.
February 21, 2017
I am a past client of this provider
Right at Home was professional and well organized. The caregiver came one day and provided the care that was needed.
January 23, 2017
I am a past client of this provider
I was pleased with Right at Home in the beginning, but as time went by, we were disappointed over and over again. Right at Home's communication skills are terrible. They don't communicate between departments. Information is not passed along and they don't communicate with clients well. We had a fabulous caregiver. I told Right at Home how fantastic she was. I would have liked to have her more often.
Provider Response
Suzann, Thanks for the compliments on the caregiver. We work very very hard to find, screen, train and supervise outstanding caregivers and truly appreciate your kind words as we feel she is fabulous too. Please let me know if we can improve in any other areas. Edwin, Owner
January 20, 2017
I am a current client of this provider
I would recommend Right at Home because they are very flexible and will try very hard to please the customers. Right at Home has helped the client with his ADLs and helped him get out into the community.
January 20, 2017
I am a current client of this provider
I would recommend Right at Home because they are reliable, and they are always with me in my daily activities. They are concerned about me. I am a widow, and I find myself being alone. With Right at Home, I am able to not be so lonely.
January 18, 2017
I am a past client of this provider
Sally was a great caregiver and capable of anything.
February 25, 2016
I am a current client of this provider
Respite on Saturday morning for 3 hours was a good thing for me and Martin. I was able to shop for weekly groceries or other things we needed and he was carefully helped with walking and talking. Woody and Peggy were nice and thoughtful.
December 30, 2015
I am a past client of this provider
The staff seemed caring, and tried to always provide help. The aides were honest and friendly. Honesty means a lot when strangers come to the house.
December 15, 2015
I am a current client of this provider
My husband needs help with bath and personal care. Also allows me to get out of house to do grocery shopping and see my doctor. We do thank you and appreciate your caregivers.
September 12, 2015
I am a current client of this provider
Even though I did not use Right at Home as my home care provider, they were very willing to come to my home and provide me with helpful information. They were able to visit me twice. I would recommend them to anyone who felt they need their assistance.
September 29, 2014
I am a current client of this provider
Lizzie is my husband's caregiver whom she is employed with Right at Home. Lizzie is very good. She does not have to be told to do anything. She is a great asset to your company. She is worth a mint. If she was an employee of mine, I would rate her as a 5-star & pay her top dollar.
July 31, 2014
I am a current client of this provider
Demi from Right at Home is patient with my wife and has built trust with her. She is getting good in telling when my wife's mood will change. She really helps me to take care of my wife.
July 24, 2014
I am a current client of this provider
Dear Right at Home, My Husband and I were discussing how blessed we have been with the wonderful help we have received from RAH. Rachel and Madeline have been absolutely the BEST. Both young ladies have been professional at all times and bird.
February 27, 2014
I am a current client of this provider
Hayley and Crystal are Godsent. They have truly changed the way we lived and look at the problems we have with mom and dad. I will do whatever I can do keep Right at Home in our lives.
Crystal and Beatrice are amazing!! Mom and Dad’s attitude are so different and so much better when they are here. Thank you soo much.
September 18, 2013
I am a current client of this provider
The staff at Right at Home was extremely helpful and understanding of our different situations. We highly recommend them! They are professional, courteous and are focused on providing the kind of care my mom deserves.
June 22, 2013
I am a current client of this provider
Right at Home are doing an excellent job. The caregivers that we have for my mom are very attentive and nurturing. They also do light housework for her and they cook for her. They take care of my mom very well. They are less expensive per hour too.
May 24, 2013
I am a current client of this provider
Linda was great! Great service from Linda and Right at Home. Providing transportation was extremely helpful.
November 06, 2012
I am a past client of this provider
Right at Home in Austin was a wonderful and caring solution for my father's last few months. Everyone at the company was loving and gentle. My brother and I were very impressed with the quality of the care and assistance provided. We recommend them highly.
January 14, 2012
I am a past client of this provider
Right at Home has been an absolute blessing for my family and I. The quality of care that was provided is indescribable. My dad felt like he had a true friend in his time in need. The caregiver provided by Right at Home was extremely helpful in assisting my dad with not only everyday chores but cooking, taking him to his doctors' appointments and so much more. If it wasn't for this caregiver the doctors might have never discovered a serious problem my father had developed after his surgery. I am truly grateful to have found the professional and caring staff at Right at Home!!
About Right at Home Austin West
Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer's disease and other dementias. Call us to learn more about the specific services we provide.
Custom Care Plan
From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one's specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.
Caregiver Training and Care Supervision
Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they're able to deliver the care set out in your loved one's Custom Care Plan. Before providing care, they're bonded and insured.
