BrightStar Care Hilton Head Bluffton, SC

Karen J_7

They needed to show up. I would never recommend them.

Kenneth C_7

They are always there if I need them. They look out for our needs and if we need them, they are there.

Casey M_3

They are a huge help to Robert because they drive him around so he can handle some of his errands and they keep him active which is really good for him. They are willing to work with our scheduling needs, and our nursing staff does a good job of keeping him active and doing some of the housework.

Derrick S_4

They take care of him and do the things that need to be done. They have always been able to do the care of Tim's needs.

Richard H_63

The days that they are there, it allows me to get out of my role as caregiver. I like their responsiveness.

Stanley H_5

They've taken great care of my wife. They are very helpful, and the caregiver is great.

Nelly V

They could have had proper communication and proper training for the caregivers. For them to do what they promised.

Anonymous_1712741768

I needed someone to help me do things I couldn't do during that time. I liked that they were on time and the caregiver I had was nice.

Patricia S_11

My caregiver has had a positive impact because she does all the things I can no longer do. She cooks a little bit, and she drives me wherever I need to go. They are better than average care. I am very happy with my caregiver that I have now, Marie. They can keep up pretty well.

Beth P_9

For the client, the impact is probably just average, but for me, it's heaven because now I'm not sitting there. I am not sure how the caregivers could have a greater impact. The caregivers are so different. One is kind of messy, but one is a neat freak, but the one that is messy is more social. I have been pleased with it. I like the variety of different caregivers that the client has. If they're running late or not going to show up, they're very good about calling me and letting me know, which is awesome instead of just being a no-show.

Jennifer P_11

We are out in the rural area, and they were able to find caregivers to come out. Despite us having no insurance they helped work with us. They were really easy to work with. They listed when we told them things we didn't like, and they fixed them.

Mary A_87

My mother has really bad feet and the caregiver will help her with her feet, but the caregiver said that she would be happy. I was going to do it when I got home from work, but the caregiver helped, and she said it wasn't a problem at all. It is the little things. My mother is not easy to get along with them, she has requested the same two. She feels secure with them when they are here with her.

Robert A_35

They have talked me through what they are doing, and gotten it done quickly and professionally. I like that the agency is on time, professional, and friendly.

Michelle L

Right now, my life is not easy, so I don't know what they can do to make my life easier. I guess they could lower their prices. I would recommend them because they are easy to talk to and get in touch with.

Anonymous_7595

They have been good at responding to the home care ladies, but a couple of times we had difficulty with the scheduling. I would like to see that of the charge or cost of the home care, I have had a couple of questions with regard to receiving the invoice. No one ever answers that number on the invoice.

Floyd Z

They help out a lot. Most of the time, the people that they send over are qualified and helpful, and my mother gets along with them.

Russell A_1

They allow me time to leave the house. Improve reliability and the type of staff they send.

Anonymous_7444

They can improve on the 5-hour minimum. It's more than I need. I like the lady who comes because she is friendly and helpful.

Anonymous_7455

The services provided a positive relationship with the caregivers and provided a comfort level. We liked Susan because she was incredibly helpful with getting things set up and help with the insurance company.

Tom V_5

We needed a caregiver with more consistency and personality. I think the issue that I finally realized was that there wasn't a lot of useful information that I could use for my parents.

Anonymous_7360

The care was pretty average, neither good nor bad, but someone was always there with my mother. The company is fine, but I would tell a friend that Bright Star care is constantly changing people, slightly negative.

Barbara R_48

They made sure he was safe. They were very professional.

Anonymous_7062

It was the same gal who came every day who did it. The gal came on time and did her job and left on time.

Paula S_18

I felt the two caregivers were both very different. One of the caregivers was not as great as the other. I had two caregivers come to my house very quickly when we needed services. BrightStar Care has great quality staff.

Ellen N_1

I appreciate them being there for me. I appreciate Alison taking me to my doctor's appointments. She drives me when she comes, since I have eye issues. The gal I have is very good, but she is late a lot of the time. She is not very late, but usually 10 minutes late. Sometimes she needs to be more careful with cleaning.

Caitlyn F

They give me peace of mind with my Mom. I like this agency because of its communication, and Susan is very understanding about our situation and stuck through with us during difficult times.

Joseph U

They were there every step of the way and made me feel comfortable, so I could step away for a minute. They were extremely attentive and helpful.

George B_25

The gap or inconsistency of care when needed. The service was inconsistent because some caregivers were late or did not show up.

William S_36

They engaged my wife and transported her in and out of the car to things like doctor's appointment which was nice. In 3 days we had 2 no shows which I wasn't happy about although I know there were valid reasons behind that.

Hedda T

They help us to take care of the patient. I like that they are on top of everything.

Russ K_2

They were very helpful. They were able to take care of my mother, so I didn't have to be there. The ownership was very hands-on and involved.

Nancy S_34

The services make it doable. It's not wonderful, but it does the job. I would recommend them with the pretense that they are very expensive.

Anonymous_6503

They should provide a person that has their own car. They've been around a long time.

Terri S_6

My 99-year-old mother had a tooth extraction and the caregiver spent the night to make sure she didn't' have any problems. They need to make clear the division between the care provided by a sitter and a CNA.

Edward _3

I cannot get around, so they are a big help to me. They are professional.

James F_18

I was in a very bad auto wreck, but they've been able to help us. It's helped a lot with stress. They need to improve the quality of people they send out.

Susan W_3

They were always on time. I was able to get service when I needed it and they had great communication.

Anonymous_6035

They could stay off their phones and do what I need then to do. The agency has some good people, but they really need to fix generally everything, most of the workers lack competence.

Carole S_5

I love Brightstar. They take good care of my husband. They are very reliable.

Anonymous_5124

They do what they said they would do and provide good care. They do what is expected and do it well.

Lee V_1

My wife had Alzheimer's but Sandy, the caregiver, they just hit it off. She did a really good job taking care off my wife. I never had to worry about anything when she was here. The lady that took care of my wife was wonderful. She was exceptional and can't say a bad word about her. The hardest part of providing a service for the company is getting people matched up to clients. It's very difficult. For the most part, when the regular sitter wasn't here, they did a good job. I had a bad experience with one young woman and I made them aware of it.

Eva F_1

They have done what they have promised, and we have helpers that are well-trained and skilled. They have done what they have promised to do.

Anonymous_5349

They needed to have been more directed and have initiative versus waiting for us to tell them what to do. We needed them to take some of the burden off of us but we had to give them directions. They needed to charge less, have more trained caregivers, and better office communication.

Susan W_3

I need my blood drawn once a month and she does it perfectly. The person who comes here is great and we get along great.

Jill G_1

They are good at keeping him occupied with games and puzzles. The people they send are very good.

Carol S_45

I could not have taken care of my husband without them. I like that they try to match up my needs with my husbands personality.

Paul M_26

We have not been impressed, we told them we need a good caregiver. My wife has dementia, we have received multiple different people, and she needs a consistent caregiver.

Beth K_3

They have provided the nursing service for my mother. They are very reliable.

melissa M

They had good flexibility. I could call and reschedule last minute and they would help. I appreciate that they had good communication. I like that their communication was really good.

Joseph G_10

The services relieve me of the infusion responsibilities I have to help Michelle. The employees are professional and know what they are doing.

Linda S_41

They went above and beyond. They took her out a few times to get out of the house. The caregiver we had was awesome. She was part of the family. We were really happy with her.

Susan G_15

They helped us get through a crisis. Their communication was great. The people that came to take care of them were consistent.

Leland S

They need to have contact with us all the time and answer us. My nurse is great and amazing.

James _8

They can help us by doing the things they claim to do. They are not following up with their duties. Their company policy says their employees are required to wear masks and none of the caregivers did that. If they could commit to following up on their promises. If they promise to help with certain things, they should do that and they didn't.

Willie C

They're prompt, and see to my needs. They do everything well.

Pat S_8

It has made it easier on me. They find someone to replace the caregiver when they are gone.

Sammie C_1

With Ediko, it was great since she would not sit down. Others before her would do laundry or help change my mom, but they did not seem to want to work as much as Ediko did. It was Ediko, it was the person, that we liked. The office lady, I think her name was Sharron, worked with me really well.

Anonymous_3984

I liked that the initial person that came gave us peace of mind that someone was there and knew what they were doing. I think they could have improved on their adaptability.

Micheal _2

He likes to sit outside, so they go and join him, even if it's hot. I've already recommended them on social media.

Angie A_1

They're very helpful. They're reliable.

Ellery R

She does shopping for me, she does my laundry, and she gets my breakfast ready for me. I have only had one caregiver. I like her very much. I have had her for almost five years. She is awesome.

Debra S_7

She was in the early stages of dementia and they did really well with her. There was not much more they could have done. They were really good with the client when they stayed with her.

John C_28

They protected my loved one from falls and wandering. I like that they were responsive and that they provided very good qualified caregivers.

Lyle S

I had them for just 3 days, and the one the first day helped me with laundry, fed me, and was excellent. The next two just sat there, and the last one left an hour early. I had a really good experience one day, but I didn't have consistent caregivers. The first was great, but the second two not so much.

Keith D

They come in and bathe my dad. They will call if someone isn't going to show up.

Elaine K_4

They could educate their people more on how to use a dishwasher or washing machine. They could train their people better.

Anonymous_2271

I knew someone was there with her. My mom has an episode of acute renal failure. There was no way she could stay without help, so it brought peace of mind. I like the ease of working with them. They were easy to work with, especially the scheduling.

Russ B_2

They were very flexible about scheduling hours and the days they would come. They did exactly what they were supposed to do. If there was a problem with someone who came, they swapped them out.

Anonymous_2169

If I have my usual aide, then it is great. If she is not available, then I use the nurse. They could improve communication.

Dennis L_1

They made me feel more at ease, so my stress level was lower. I enjoyed the people that were working with my mother. They seemed to be caring people.

Diane F_8

The most helpful part of the care is having my caregiver do things that I can't do. They could improve their communication skills.

Trish S_1

When she was receiving the care, the impact was strong. I was appreciative of the response that I got from the nurse when they called me as the one in charge of the care. I live in Maryland and not South Carolina, so it was a great help for them to be as responsive as they were.

Susan H_1

They improved his quality of life for the short time he had them. Some caregivers he didn't like, but that was his personality. I liked the communication because it was a problem before in other agencies.

Fred R

It is more that we have a lot of needs, and they can only do so much. They have been very responsive any time I ask for help. The people they have sent have worked well with us.

Susan H_29

They are not dependable as an agency. There were times that I expected a nurse to come for a shift and she wouldn't show up. I think they could improve on the communication with the people that are receiving the care. They didn't call and let me know when caregivers weren't coming.

Elinor P

They could have a little more training. I have had too many different caregivers. Every day I have a different caregiver.

Eileen L_4

The services help me because I am not able to walk. I appreciate that the caregiver is punctual and willing to work with me. I also appreciate the extra things that the caregiver does for me automatically.

Christine H_5

They could make things easier by having caregivers who are skilled and trained. Their caregivers are poor.

Christine L_2

We have had the nurse come from BrightStar, and we also have the aides come from there. My parents have a hard time wrapping their head around what the aides are supposed to do, but the nurse is excellent with the medication management. They are very reliable, and I can always get a hold of someone. They are very responsive.

Kathy R_14

They come and do the type of things that I need. Other agencies weren't willing to send someone once a month to perform injections. They respond quickly, and our caregiver is personable and knowledgeable.

Kathy C_7

The girl they sent out is wonderful and has been so wonderful to my mother. They have become great friends and I couldn't be happier. They have been on top of everything. The nurse and the helper are excellent, and I am very pleased.

Robert S_30

The services help me with housecleaning. The company is reliable and helpful.

Ellen _1

I know that my mom has had reliable care. We have one aide, she comes every day, and she is wonderful. I have peace of mind. They have very caring aides.

mr marso

they are very helpful, nice, and they do everything that everyone told them to do with my dad very kind very nice it what i would want in heathcare in one spot

Anonymous_326

It helps me because they come to my house and give me the care that I need. It is convenient for me.

Ricky P

It is helpful because they clean my house. Whatever I tell them to do, they do it.

Emily A_1

It was huge for us. We couldn't have survived without it. We got really nice service. I was able to get very nice help for my husband. We used the rehab services, and the people were wonderful.

Anonymous_63

I think they need to be better at selecting the people that they have working for them. I think that the people that they have are people that are just barely capable of taking care of themselves let alone someone else.

Carole C_1

They are helping the most with cooking and cleaning my home. The quality of the people is excellent.

Peter G

They make my life much easier physically and mentally, and I have time off to relax. Right now, I have excellent services from them.

Linda T

One of the girls that they sent out here kept going outside and smoking, so she always smelled like smoke. I didn't like that. They were polite, stayed on top of things, and when other people couldn't come in, they had replacements. Overall, they are a very efficient company.

Rita H

It has helped me get my confidence back, since I was really down. I like that the people that come here are very knowledgeable.

Anonymous

The caregivers drive me everywhere. The caregivers are very attentive and they give me great care.

Gail P_1

They are necessary for my loved one and for me so that I can run errands and things while they are here with my loved one. They are pretty good about talking with her because she likes to talk. They will sit and be patient with her and talk to her. They tend to get here on time and they help out with any little thing that needs to be done. Things like that.

Linda S

I felt confident that I could go out in the morning and he would be taken care. They really have some great people.

Carolyn L

I had foot surgery, and my husband was going through medical issues, so having the caregiver there to take me and him to the doctor and to the store was priceless. I like the caregiver that BrightStar has sent to help me. She is educated, willing to work, and respectful of my home and my time.

James

I like knowing that someone was with my wife was security knowing she was getting individual care. They were good companionship.

Mary B_32

The aide treats my loved one like a family member. He is attached to her. I can actually have someone there when I am not there.

Richard S

The services they provide are excellent because their people are very caring, they are knowledgeable about what they are doing, and they do a good job. Everything that the home heath aide does for me is helpful. She does a variety of things in the home.

Lief E

They are here when they are supposed to be for me. The caregivers just come to my house, and that is how they make my life easier.

Sandra H

The lady that they send me is good. Once she learned what she needs, she comes in and does her routine. They help me with my bed and do things that I can't do for myself.

Stephanie A

The first person that called told me that they wouldn't be able to come for three days after I got out of the hospital. I appreciate the nurses, and I like them, but I have asked them and the company to order more dressings, saline, and topical, but I have not received anything.

Anonymous

They could not provide the care that I needed. They sent me someone who was not capable, even though that is not what I had asked for. My loved one was totally helpless, and I needed someone who could give me a break, and when the people they sent were here, I could not take that break that I needed.

Dorothy P

I would recommend BrightStar Care if they weren't late picking my mom up from doctor appointments and sometimes they don't show up at all. I find too that BrightStar Care provides different caregivers often and that is hard on my mom. BrightStar Care has made life easier because I am not sure what we would do without them.

Robert S_25

BrightStar Care provides good service with their caregivers. BrightStar Care does the stuff for me I used to be able to do, but can't anymore.

Mary P

I think that a lot depends on the personality of the caregiver that BrightStar Care sends. As long as my mother-in-law's health remains the same, I don't see the need for more help from BrightStar Care. Right now we are just maintaining the status quo.

Karen W

BrightStar Care provided caregivers that were attentive, prompt, and did everything they were supposed to do. The services made my life better because I was able to leave the house and get things done that I needed to. I was able to go to a doctor appointment and without BrightStar Care, I wouldn't have been able to go.

James S

I would recommend BrightStar Care because of their professionalism and attentiveness. The service helped tremendously because while I was in South Carolina, I had to make sure that my father was taken care of. They provided twelve hour shifts to make sure he was fresh, and they also provided medication management. They assisted with that process.

Ralp T_1

They do their job that they are assigned. BrightStar Care takes care of my medicine, and they point out changes I need to make.

Bob H_3

We have been happy with what BrightStar Care has been doing. They have a good reputation in the area. The services free up my time and my wife's time.