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BrightStar Care North Hills / Pittsburgh Pittsburgh, PA

5000 McKnight Rd Suite 200, Pittsburgh, PA 15237

(800) 558-0653 (Caring Family Advisor™)

4.52

(119 reviews)

Offers Home Care

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BrightStar Care North Hills / Pittsburgh
BrightStar Care North Hills / Pittsburgh
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Pittsburgh, Pennsylvania 15237


4.5

(119 reviews)


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Reviews of BrightStar Care North Hills / Pittsburgh in Pittsburgh, Pennsylvania

4.52

(119 reviews)

    Provider of Choice 2024Employer of Choice 2024
    Home Care Pulse Certified 2024

    Valerie D_4

    5

    May 18, 2024

    I am a current client of this provider

    The agency is very consistent in the attendance. The agency is very personable.

    Kathleen M_32

    5

    May 6, 2024

    I am a current client of this provider

    There is always someone available to call. I have been through so many ups and downs and the agency has been with me through it all. The agency excels in everything that they offer. The agency always goes above and beyond.

    Jeannine S

    5

    April 9, 2024

    I am a current client of this provider

    I like that they did a nice job matching the personality of the caregiver with my mother and built trust quickly and I think that is crucial. I like that the caregiver has been wonderful with my mother and they were able to respond quickly to us and really responsive to changes in the scheduling.

    Mary M_99

    5

    April 4, 2024

    I am a current client of this provider

    I was considering asking the provider to provide me with a caregiver for an extra day. The provider checks on clients and ensures that the communication is good.

    Patrick O_1

    4

    February 14, 2024

    I am a current client of this provider

    They help me get up in the morning to get my day started. I would like to have more time for care.

    Janis S_2

    5

    February 8, 2024

    I am a current client of this provider

    It helps me if I need to walk and dress. I like that they are kind, and they easily change the schedule around for my needs.

    Mary M_78

    3

    February 6, 2024

    I am a past client of this provider

    I just can't afford it. Because it is too expensive, sometimes they would call the day before and let me know that they did not have anyone.

    Mary Elizabeth C

    5

    January 25, 2024

    I am a current client of this provider

    They have tried to find caregivers for the whole time that I need them. I like them because I have had the same caregiver from BrightStar for 7 years and she was wonderful. They have been able to provide them to me and they all have different personalities and I am just getting used to them.

    Kathleen N_4

    5

    January 19, 2024

    I am a current client of this provider

    He is very pleased, they haven't been here very long, we've only had three days this week. We have just three girls. One of them didn't work, I think she was too young. The other two are fine.

    Genevie K

    5

    December 15, 2023

    I am a current client of this provider

    She is able to stay in her home. They are always available for any questions or concerns.

    Catherine G_5

    4

    December 7, 2023

    I am a current client of this provider

    They are very friendly and cooperative with everything. I would recommend them because they are very good with scheduling and the caregivers are really nice.

    Mary Ellen V

    4

    November 3, 2023

    I am a current client of this provider

    The caregiver is really friendly and helpful. They focus on business, so I get taken care of.

    Lora "Lori" H

    5

    November 3, 2023

    I am a past client of this provider

    They communicated well, they always made sure Natalie was there and communicated very well. The care person that they had for us which was Natalie, she was amazing.

    Margaret M_24

    5

    October 12, 2023

    I am a current client of this provider

    I need them. They help me all the time and appreciate them a lot. They are great at helping people, cleaning for people and doing things for people.

    Karen D_25

    5

    September 26, 2023

    I am a current client of this provider

    The provider has helped the most by explaining the process to me. I like that this agency is responsive.

    Sue L_7

    5

    August 28, 2023

    I am a current client of this provider

    The nurse has expertise with some of my issues. I like the nurse.

    Autumn C_1

    5

    August 28, 2023

    I am a current client of this provider

    Everything is just extremely helpful. I like that they are extremely easy to work with, always available, and very kind, everybody there.

    Robert D_25

    5

    July 24, 2023

    I am a current client of this provider

    She has to be transferred with a Hoyer lift, and she is completely dependent on their care. Personal hygiene is the most impactful thing they do. I would recommend them because we have been with them since 2015, and they have been able to provide good caregivers for her all that time.

    Deanne _1

    4

    July 18, 2023

    I am a current client of this provider

    The people that they send have been understanding of my needs. So far, they have done wonderful in helping me with the people that they send.

    Jean D_13

    5

    June 26, 2023

    I am a current client of this provider

    The services are impactful because my caregiver has great manner. I like BrightStar Care because of my caregiver.

    Anna E_2

    5

    June 14, 2023

    I am a current client of this provider

    They just provide excellent caregiving to my mother. I like their communication and caregivers.

    Scott B_4

    4

    May 24, 2023

    I am a current client of this provider

    They have provided me with caregivers. They need more people.

    Julie _8

    5

    May 11, 2023

    I am a current client of this provider

    The caregivers help me physically because the client has trouble doing things. Jen is the caregiver and all of them are on time, and they let me know if something is up.

    Judy D_16

    5

    January 11, 2023

    I am a current client of this provider

    It takes stress off of me to know someone is there with him. He is staying active. They are outright and forward with staffing issues.

    Lois C_11

    5

    November 21, 2022

    I am a current client of this provider

    I can't do much of anything on my own. They are kind and considerate. The caregiver that I have is always on time.

    Wilma S

    4

    November 4, 2022

    I am a current client of this provider

    They are good at giving the care for my mom. It isn't their fault but it hard to get help and it would be nice to have the same person for me.

    Daniel S_6

    5

    October 20, 2022

    I am a current client of this provider

    They do whatever I need done. Shower or anything else. They are all courteous, and they get the job done. If I ask them to do something they, do it.

    Linda B_68

    5

    October 7, 2022

    I am a past client of this provider

    I enjoyed the caregivers. The office has been outstanding.

    Jennifer C_11

    5

    September 6, 2022

    I am a current client of this provider

    They assist with a regular schedule of household tasks. I like that they have good communication.

    Anonymous_4399

    5

    August 17, 2022

    I am a current client of this provider

    They are good at helping me with washing my hair and cooking food for me for a couple of meals. I have had consistent care.

    Stella B_1

    4

    July 12, 2022

    I am a current client of this provider

    They could make the people more aware of the needs of my mother in terms of hours. I like that they really do care.

    Jeremy T

    5

    June 15, 2022

    I am a current client of this provider

    The caregivers have helped the most by providing attentive support. I enjoy the professionalism and the employees that we have had working for us. Even in the case where we had an employee that wasn't a good fit, they were able to work with us.

    Daneen S

    5

    June 15, 2022

    I am a current client of this provider

    The most important thing that the agency has done is provide a caregiver to wash my clothes for me. I'd tell a friend that I like that the caregiver who comes to my house is outstanding.

    Samuel Y_1

    5

    June 9, 2022

    I am a current client of this provider

    They check in with me and work with me on every situation. They are very professional and easy to work with.

    Mary K_39

    5

    June 4, 2022

    I am a current client of this provider

    It took a lot of worry and I can focus on my brother now. When I met them, they were so amazing. I'm used to being talked down to but they were so nice.

    Arlene _3

    5

    May 9, 2022

    I am a current client of this provider

    They have helped giving company, someone for her to talk to to. I like that they are accommodating and easy to get a hold of.

    Monearl W

    5

    May 6, 2022

    I am a current client of this provider

    When I need help around the house, they help me clean. They do really good when it comes to helping me with the house cleaning.

    Jim _3

    4

    April 13, 2022

    I am a past client of this provider

    Everything was pretty good, but sometimes they'd call out. Then we'd have to scramble to find someone to help us if we had to go somewhere. They had a shortage of help at times, so we couldn't get the same person a lot of the times.

    Mark S_29

    5

    April 5, 2022

    I am a current client of this provider

    They alert me when there is a problem. I like the person that takes care of me.

    Richard R_5

    4

    March 7, 2022

    I am a current client of this provider

    My caregiver is very inspirational, and I have had her for a long time. I like the agency because I have had my caregiver for a long time.

    Nancy _11

    5

    February 22, 2022

    I am a current client of this provider

    They help me put my loved one to bed. They communicate well. The aides are nice.

    Sara H_3

    5

    February 4, 2022

    I am a current client of this provider

    They're super transparent and they talk to you if they can't find the service. They do a really good job to match the caregivers to the client.

    Anita S_3

    5

    February 3, 2022

    I am a past client of this provider

    The availability, flexibility, and that the caregiver from BrightStar was willing to work with us in terms of the change in needs were so helpful to us. I like the amount of one on one interaction we had with BrightStar Care and they were able to find a suitable caregiver as needed and were very flexible.

    Anonymous_5630

    4

    January 5, 2022

    I am a current client of this provider

    They help me get a shower. They help by cooking me something that I can heat up and have when they are not here. It is hard to get a caregiver.

    Joyce K_12

    5

    November 20, 2021

    I am a current client of this provider

    The caregiver will call me for everything and she does everything we need. They caregiver is amazing and she goes above and beyond for my mom.

    Denise G_2

    5

    November 15, 2021

    I am a current client of this provider

    They have helped by providing constant care for my sister. I like the aides and caregivers they assign.

    Peter G_5

    5

    October 5, 2021

    I am a past client of this provider

    They fit my needs really well. They hire good people and they show up on time.

    Shirley P_11

    5

    September 22, 2021

    I am a current client of this provider

    They give my mother her shower once a week. I can't do it. They're easy to deal with.

    Natalie P_1

    4

    July 29, 2021

    I am a current client of this provider

    I cannot walk very well so the caregivers do things that I cannot do myself. I wish there was a schedule so I know what is going on with cleaning services.

    Dolores V

    5

    July 13, 2021

    I am a current client of this provider

    They do my laundry for me. The girls are polite. I only had trouble with one, and that was at the beginning. I haven't had any problems since.

    Jonesy M

    5

    June 25, 2021

    I am a current client of this provider

    They take me shopping every week. I like the staff they provide.

    Eileen T_2

    5

    June 23, 2021

    I am a current client of this provider

    They help me shower and clean. They are very caring for their clients.

    Linda K_20

    4

    June 3, 2021

    I am a current client of this provider

    I appreciate that they're patient with me. They're very nice people, they take time to sit and talk with me.

    Anonymous_4818

    5

    May 27, 2021

    I am a current client of this provider

    They get me in and out of the bath. I like them a lot. They are dependable.

    Janice G_7

    5

    May 12, 2021

    I am a current client of this provider

    They help me to doctor appointments on time. I like my caregiver because she is here to help me at any time.

    Guy H_1

    4

    May 10, 2021

    I am a current client of this provider

    The services free up our time. I like the current person assigned to the client.

    Anonymous_4759

    5

    April 23, 2021

    I am a current client of this provider

    They help me with my mail, I'm almost blind.

    Diane J

    5

    April 23, 2021

    I am a current client of this provider

    They have been consistent. We know what to expect every day. I like the people there.

    Mary M

    5

    March 26, 2021

    I am a current client of this provider

    There's too many things, they keep her from falls, keep her company, and others. Over the years, they have been extremely kind, generous and thoughtful of the client's care.

    Cornelia W

    4

    March 23, 2021

    I am a current client of this provider

    Once the caregivers are actually here they are helpful and they do their job well. The company is competent, but sometimes the caregivers don't show up.

    Linda _6

    5

    February 20, 2021

    I am a current client of this provider

    She helps me do things that I need to have done. She cleans and gives me my medication. I like that my daughter works for them.

    Julie G_3

    4

    January 7, 2021

    I am a current client of this provider

    We have difficulty filling up hours to help out George. That would help me out more. They need to more availability for the caregivers.

    John H_45

    4

    January 7, 2021

    I am a current client of this provider

    Maybe they could just send better aides for me to make things better. They could also be a little more holy. They aren't always on time and the aides could be a little better if they were a little older.

    Lorraine H_2

    4

    January 6, 2021

    I am a current client of this provider

    They do anything that you ask them to do. They are young and are accommodating.

    DeeAnn G

    5

    November 6, 2020

    I am a past client of this provider

    They spent the night with my mom when we couldn't be there. The people that came to be with my mom were wonderful.

    Patricia L

    5

    October 8, 2020

    I am a current client of this provider

    She takes me to the foot doctor and she takes me to dentist. They help me when I need someone to be here with me.

    Anonymous_4023

    3

    September 9, 2020

    I am a current client of this provider

    They don't have enough caregivers to cover my hours. It's hard to get a caregiver.

    Linda B_20

    3

    September 9, 2020

    I am a current client of this provider

    I need a steady caregiver. I don't want a different person every day. They don't seem to have enough caregivers. I'm going two weeks now without a caregiver.

    Carolann G

    4

    June 8, 2020

    I am a current client of this provider

    Some of the workers are able to take him outside and that helps him. I would like them to always send the same person every week. It's hard on my dad with dementia when they change it up on him.

    Linda D

    4

    April 16, 2020

    I am a current client of this provider

    They help the most with everyday living. They are very supportive and do their job. They make me laugh when I am stuck indoors due to COVID. They keep me upbeat and positive. The owner needs to improve his ability to talk to the patients. He is kind of rude and not very nice. He is only nice when he first tries to get you. The patient is not important. I left a message many weeks ago and he has not responded.

    Cynthia _4

    5

    April 9, 2020

    I am a past client of this provider

    They helped him out with bathing and getting dressed. I liked them because of the caregiver.

    Theresa D_4

    5

    March 19, 2020

    I am a current client of this provider

    It helps period to have someone there with her for the full day since she can't see and has bad hearing. It helps keep her safe. They are always on time, never late, and do a great job.

    Maureen F_2

    2

    March 6, 2020

    I am a current client of this provider

    It is stressful for me because I can't relax for those 3 hours. I address concerns with the caregivers about what to do with her and they don't do it. They call off often and they leave early. It is not necessarily a function of BrightStar but of who they hire, the very first caregiver came once then called off then quit, and we are on our fourth caregiver and it has only been 2 months since we hired them.

    Diana _1

    3

    February 12, 2020

    I am a current client of this provider

    She only has them come once a week so it's a little different. They need to improve their reliability.

    Anonymous_3373

    5

    February 7, 2020

    I am a current client of this provider

    They take care of little things around the home for me. The ladies they send are all very nice and very helpful.

    Margaret C_7

    4

    January 22, 2020

    I am a current client of this provider

    I just feel like they need more extensive training so they can do with the clients. They need to train their caregivers more. Some of them do not know what they are doing.

    Anonymous

    5

    January 17, 2020

    I am a current client of this provider

    She is wonderful about helping me get to my doctor appointments. I have the worker that I really like. She is always on time.

    Joshua M_1

    5

    January 13, 2020

    I am a current client of this provider

    They do a fantastic job. They are understaffed, and there are times where they say that they can't cover a shift, or if they do, it is with someone different. I appreciate that they try their best to send the same person every time. She likes being able to go grocery shopping on the day she wants to go. She appreciates the companionship.

    Carole K_2

    5

    December 12, 2019

    I am a current client of this provider

    They help with laundry, daily cleaning, shopping, and meals. I have an excellent caregiver now.

    Steve M

    5

    December 10, 2019

    I am a current client of this provider

    They get me where I need to go. They are reliable and on time.

    Paula C_8

    4

    November 11, 2019

    I am a past client of this provider

    It caused me a lot of stress because a lot of the employees were late. They should have trained their employees a little bit more.

    Virginia N_2

    5

    October 8, 2019

    I am a current client of this provider

    They are very caring people. They go out of their way to help me They always make an attempt to find someone to care for me if something happens. The people that are coming are wonderful.

    Margaret B_8

    4

    September 12, 2019

    I am a current client of this provider

    The caregivers are excellent. They take me to the doctor's. They need to pay more for their staff.

    Kevin G_2

    5

    September 6, 2019

    I am a current client of this provider

    I have to work, so the services help me out so my mom won't be alone. The caregiver I have now is good, but the beginning wasn't as good.

    Anonymous_2375

    5

    August 13, 2019

    I am a current client of this provider

    It has helped me out as far as caring for my father goes. They are personable, good at communicating, and if someone isn't able to come to their shift, they get someone else to come.

    Patrick P

    5

    August 13, 2019

    I am a current client of this provider

    She does all of the things I cannot do and does them well. I like my caregiver. She is excellent.

    Eileen S_3

    5

    July 24, 2019

    I am a current client of this provider

    They have been sensitive to the care that Sister Eileen needs, and they have cooperative with providing people for her. They have been cooperative with the kind of care that I need.

    Patricia T_4

    4

    July 12, 2019

    I am a past client of this provider

    The caregivers individually were very good. They were very well trained, and I was very satisfied with them. They need to have more people to offer more coverage and care.

    Candace W_1

    5

    June 19, 2019

    I am a current client of this provider

    They do shopping for me, clean my floors, and do my laundry. For a while, I didn't have good health, but now I do. The three women that come are very helpful, and I really like them.

    Nancy E_3

    5

    May 13, 2019

    I am a current client of this provider

    They have given me the correct people, and they have matched me up with the correct caregivers and aides. The have the right mindset. They took a lot of care in the type of caregiver that they give me. They are helpful in trying to get care to me. The caregivers I have right now are very good.

    Joann W

    5

    April 17, 2019

    I am a current client of this provider

    They have helped out the most by sending me the perfect person. I like that they care.

    Mark H

    4

    April 9, 2019

    I am a current client of this provider

    They are there when I have to work. For the most part they are pretty good, but they have extreme trouble at filling extra time and good people.

    Marie K_4

    4

    March 15, 2019

    I am a current client of this provider

    My husband is harder than most, and he does not cooperate with things they tell him to do. It's mainly on him and not them. My main problem is that I do not feel that I can get what I really want with in-home care. I wanted to have one consistent caregiver so my husband would get acquainted with that person and get to know them. We have had five different caregivers in a month and half. I feel they are trying hard, but we have not been able to reach that goal.

    Anonymous_1696

    2

    March 8, 2019

    I am a current client of this provider

    I wish they could understand the things that I am going through. You need to have better qualified candidates so people actually do show up.

    Rosimar H

    5

    January 11, 2019

    I am a current client of this provider

    They have given me the same person and it is really important to me. I like that they are reliable and that they accommodate to schedule changes.

    D'Anthony C

    5

    November 20, 2018

    I am a current client of this provider

    They are there and able to take her places. It is too far away for me to see her and help. The rates are good, and the place had a minimum of 4 hours.

    north hills client

    1

    November 6, 2018

    I am a past client of this provider

    Bright Star North Hills is one of the worst caregiving companies out there their employees are not trained their employees are constantly calling off leaving you running and scrambling to get Home to replace them,the employees Mostly sit on the couch and do nothing and are paid little wages as well if you are looking for a caregiver Company run away from this one as fast as you can!!!

    Karen Z

    5

    October 31, 2018

    I am a current client of this provider

    They helped by finding the appropriate caregiver to help. It is a good match. My dad's case isn't a simple one yet they worked with us to make it work.

    Cynthia K_1

    5

    October 26, 2018

    I am a current client of this provider

    It takes off the pressure of things that I can't do that I need help with. I have a good girl that comes in and helps me out. I appreciate what she does, she is such a kind and sweet person.

    Anonymous

    3

    October 19, 2018

    I am a current client of this provider

    It depends on the staff that is working with me. They could have staff that would work better with me. They need to get better staff to work.

    Helen P_4

    5

    October 19, 2018

    I am a current client of this provider

    I work full time, so it enables me to not lose time at work. Unlike other companies, they provide a caregiver that can fill in when a caregiver leaves.

    Robert K_6

    5

    September 14, 2018

    I am a current client of this provider

    They come in and help me with a bath. They are honest.

    Ursula S

    3

    July 19, 2018

    I am a current client of this provider

    I don't think it is BrightStar Care fault, but I haven't found a good caregiver yet, which is inconvenient. They listen to what I want and need. They try to meet those needs. They train their personnel and follow up.

    Ken

    5

    June 27, 2018

    I am a current client of this provider

    I get to play golf on the one day they come here. Outside of the first three times, it has been excellent so far.

    Ralph J

    5

    June 21, 2018

    I am a past client of this provider

    They made things easier by giving me time to get away or go to the store because his care was full time. BrightStar Care was pretty knowledgeable about things and the caregivers knew as much as the nurses that came to see my dad.

    Stephanie

    5

    April 10, 2018

    I am a past client of this provider

    They were flexible and everyone they sent me was good. They would call anytime a new aide came and then they would call to see how the aide did and I had the chance to give immediate feedback.

    Cheryl K

    5

    April 10, 2018

    I am a current client of this provider

    The caregivers are very compassionate and dependable. They were helpful when we really needed them. They came in and helped my mom when I needed the extra help.

    Tayyab Z

    4

    April 10, 2018

    I am a current client of this provider

    I always have someone here to attend my care. They help me the most with showers and cleaning me and getting dressed.

    Francine F

    5

    March 19, 2018

    I am a current client of this provider

    They've been available. If I call and need a ride to my doctor's appointments, they find somebody. It helps a lot because I can't drive and they drive me. It frees me up for things that I feel that I have to do, like shopping and other things.

    _12

    5

    March 14, 2018

    I am a current client of this provider

    They are on the ball and they send nice people out. They help me out. I need their help.

    Mary Alice B

    4

    January 12, 2018

    I am a current client of this provider

    BrightStar Care does a good job for me. I get help from BrightStar Care every day. I am not able to walk so they help me with my bath, change my bed and get my meals.

    Renee P

    2

    December 20, 2017

    I am a past client of this provider

    I found out they didn't have enough workers. BrightStar Care could have made life easier for me if they had more workers because I would give them a month's notice on the care that I needed, and I found it stressful that they would call me that morning to tell me that there was no one to take me on my errands.

    Michelle B_2

    4

    November 28, 2017

    I am a past client of this provider

    BrightStar Care needs to communicate among themselves and hire better trained employees. In the beginning, the services made it worse because there was someone different everyday, but when we had a steady caregiver, my loved one was happy and well taken care of.

    Virginia W_2

    5

    November 8, 2017

    I am a past client of this provider

    BrightStar Care's caregivers are personable and helpful. BrightStar Care has made life easier by doing chores around the house, errands, and providing transportation to doctor's appointments.

    Anonymous_722

    5

    October 24, 2017

    I am a current client of this provider

    BrightStar Care does a good job, and is kind with me on the phone. I couldn't live without my caregivers.

    Edward W_2

    5

    October 13, 2017

    I am a past client of this provider

    We were really satisfied with BrightStar Care. The staff was very good that my mother had. They had good follow-up. They impacted her very well. They would help transport her which impacted her daily life greatly.

    Anonymous_358

    3

    September 27, 2017

    I am a current client of this provider

    I would recommend BrightStar Care, but it depends on where the clients live. They seem to have a hard time getting to my house. I appreciate that BrightStar Care has consistency.

    Kathleen M_3

    5

    September 22, 2017

    I am a current client of this provider

    I would tell a friend that BrightStar Care is dependable and gets back to me quickly when finding someone to fill my requests. The caregivers help me because they are on time.

    Harinder G

    4

    September 21, 2017

    I am a past client of this provider

    I would say that BrightStar Care was good overall, but some caregivers were not as experienced as others. BrightStar Care's services were good about washing my wife and generally taking care of her.

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    About BrightStar Care North Hills / Pittsburgh in Pittsburgh, Pennsylvania

    BrightStar Care North Hills / Pittsburgh is a Senior Care provider in Pittsburgh, Pennsylvania that offers residents Home Care services. Contact BrightStar Care North Hills / Pittsburgh for more details on services and rates.

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