Home Instead - Luzerne, PA

rphtak1

Home instead personnel are the most pleasant, accomodating and caring people with whom I have ever dealt. The entire management, and staff go over and beyond expectations. I have had requested changes in scheduling and have never been dissappointed. I would recommend them totally.

K.Frinzi

This company here is the most wonderful company I have been through so many others company's to help take care of a loved one there staff go beyond and are so caring and loving and puts a smile on my family members they are wonderful you need help for a loved one call home instead you won’t be disappointed

Thomas D. Russell

Maintaining control is paramount as we age. Homeinstead has helped my Aunt Mary, age 93, do just that! Where her best memories exist, 'HOME', not instead, but simply - 'HOME'. Homeinstead can to relied upon to provide reliable and caring services in her home and neighborhood. Thank you Homeinstead! Tom

jefccu

They provide adl assistance for my father and general home help for my mother. Jen is amazing, my parents love her. All staff are background checked and drug screened. This provides a reassurance that all staff are of the highest quality. My father is doing better than he has in a long time. Besides the care, the companionship that she gives is also a great boost to their day. I would highly recommend their service.

Maria Anne

We hired Home Instead to take care of an elderly relative when we couldn't be home, and we had a very good experience with them. The caregivers were warm, competent and truly cared about their clients. They arrived on time and took their jobs seriously. They were very courteous and respected our house and our belongings. Management at Home Instead was terrific as well! They were professional, responded to client concerns proactively and were committed to achieving resolution in a timely manner. I would highly recommend this agency to those in need of an elder care agency!

SallyAnn43

I am a current client of this provider. Because of my medical problems I have been away from my home for 5 months. I recently returned with Home Instead services and they have helped me immensely with my adjustment to my surroundings. Jenifer is always on time and is always up for any challenges I may give her. She helps with all the things I am not able to do yet. This has made my Home adjustment easier and better than I expected. As I continue to improve I will continue to use more of their services. I highly recommend this agency to anyone who maybe looking for assistance.

ArtG

Caregivers take care of my father 6 days a week, for about 6 hours a day, for 4+ years now, after he suffered a stroke. They are always on time. Our main caregiver, 5 days a week for years now, has been fantastic. She takes great care of him and we get along well with her. Our Saturday caregivers changed often over the years, the one we have now, we are very pleased with. The agency is very good to work with, when we need to call and change my dad's schedule. My only issue would be the caregiver turnover, which I realize is a problem throughout the industry. This caused us problems on weekends, because my father needs consistency, he doesn't adapt well to constant changes.

woodeshick

Very good communication with staff and care givers . Caregivers are on time and very caring. Interaction with care giver is very good

Paul U

Highly recommend their services. Very professional front office staff that took great care in understanding our families needs. Many thanks to Jennifer and Melissa who have gone above and beyond in providing excellent home care for my mom and stepfather.

Lori3108

My mom broker her leg a few months back. She is 80 years old and the journey to recovery took a little longer given her age. The services and care provided by Home Instead were instrumental in getting her back home, in her own house where she is comfortable. She has two dedicated care providers that come Monday through Friday for four hours a day. They help her in the mornings and prepare a light lunch before they leave for the day. Over the course of the time we have been using the service, my mothers level of care has changed from needing more hands on help, assisting with dressing and toileting to having help with light housekeeping, meal prep and companionship, etc. Home Instead is providing a valuable service and has been a blessing to my mom and our family. I trust them with her care and both of the caregivers have been wonderful. Most importantly, my mother is happy with the level of service and care she receives If you are looking for a reliable care company for yourself or a loved one, I would highly recommend Home Instead. They are timely, courteous, caring and reliable.

K Berger

Everyone at Home Instead has been very professional, helpful and beyond friendly. We are grateful for the care they provide our parents, it is comforting to know they are in such good hands when we can’t be there. I would not hesitate to recommend them ( and we already have) to anyone needing care for an elderly relative.

Sinaed

HomeInstead is the best local agency for home care. I have experience with several and HomeInstead is the most professional and responsive. Their caregivers are prompt, helpful and very nice people. I’d recommend their services highly.

elizabeth2233

Maggie has been a wonderful caregiver to my mother for several years. She is always on time and is very dedicated to her work. I greatly appreciate Maggie & the Home Instead staff!

SwtVal

My Mother's Care is going on 6 months. In the beginning she needed help bathing, dressing, making meals and having safety supervision. As time went on and her conditions improved the services changed as well. Aides started to take her for guided walks more, helped less but stood nearby for bathing and dressing so she also felt more independent. Helped with laundry and basis cooking tasks, which grew into running my mother on errands to date. When we had issues with any caregiver it was handled quickly and professionally. Also, when last minute changes to a schedule for help happened, they tried to fill the position as soon as possible. With the aides my mom liked the most they tried to have them come on a regular basis if it was possible. They have helped us through a trying time so that we did not get burnt out taking care of my mother.

Robert Dolan

Irene is very courteous And she is punctual never late Always ask if there is some thing she can do. All my requests have been handled.

JaniceDee

We were looking around to find someone to help with my mother. Her therapist suggested Home Instead and I’m glad we followed through. The caregiver my mother has, has made life easier for my Dad by bathing her, doing laundry and light housework. I’m happy with the care my mother is receiving.

Chermm

Home Instead has provided excellent home care for my parents for several weeks following knee replacement surgery. All of the care givers were very compassionate , friendly and reliable. Kelly was always available to help with any questions and concerns and check in frequently to make sure all ran smoothly. A very positive experience.

DVMon

My sister has had some health issues over the last year. Since I live 2 hours away and cannot be there everyday, Home Instead gives me piece of mind hat someone is there to assist her with everyday tasks. They also provide her with some companionship as she lives alone. All the caregivers that I have met have been nice and efficient. I would not hesitate to recommend Home Instead to friends and relatives.

BWMS

Home Instead provides light care services to my parents. The staff are punctual, sensitive and patient. The services provided by the 3 caregivers are documented after each visit, which is so helpful to our family as we understand their changing needs. The agency was quick to respond to my request for extra care for Dad after a hospital stay. Their services have given our family great comfort. We are most appreciative!

L Jennifer

My Mother lives alone, but needed help post bypass surgery. The Home Instead management and staff were wonderful to work with. We were able to get answers to our questions in a timely manner. The caregivers were terrific, lending just the amount of help Mom desired while keeping her safe, and preventing her from over doing. She started with 24/7 help and stepped down as her recovery progressed. Everyone arrived as scheduled making seamless shift changes.

Ann Cho.

Home Instead is providing excellent, wonderful care to my aging parents. They always arrive on time. They assist our parents with bathing, grooming, running errands, doing laundry and just simply providing warm interaction. Hiring them was the best decision I and my siblings made. They are kind, caring, amazing care givers. We feel so much better knowing our parents are receiving the care and support they need to fulfill their desire to remain in their home during this stage of their lives. The agency staff is extremely helpful & prompt to respond to any & all needs.

ppodcasy

I have the services for my Mother to help with medications, showers and meals. They were always on time and usually early. The service was always very professional but yet very caring. I could call any time and always speak with a very helpful person. I would recommend this agency to everyone who is in need of some additional help with their loved ones.

Rosemary DeSanto

They always arrive on time and if they are running late or can’t make it they always call well in advance to inform me of what’s going on. avery reliable agency. I am the daughter of the client and i’m always well informed by the agency. I would recommend them highly

Peg M.

Home Instead Agency has reliable, caring caregivers that have provided excellent care for my mother. The caregivers are kind, caring and patient people. They always arrive on time. A bond of trust has been formed with us having the same people caring for my mother. We trust them.

minnieloraine

I am extremely happy with the services and the staff who are very pleasant, polite and professional in their dealings with myself and my husband. My husband has mild age-related dementia and he relates well to the conversations with the staff as well to card games which he especially enjoys. They are always on time or I am notified if there is any delay. We also go on errands such as grocery shopping and doctor visits for which we are driven by our caregiver since our driving is limited to very local areas.

Colleen Mary

The caregiver is always early for her shift and goes above and beyond to help out with not only tending to my mother but whatever household chores we need done.. I would highly recommend Home Instead!

Aloys

Home Instead is very receptive to my needs and very patient with requests. They have very kind workers who make me feel comfortable at my home. They are super reliable and respectful of any concerns. I have been a client for over 3 years and hope to continue using them.

MK Daugher

We never had a caregiver before and had our reservations. Our initial caregiver, Valerie, is still with us has been a god's send. She went and stayed with my mom during her hospital stay, her Rehab stay and her short nursing home stay. She not only knows my moms good and bad days but knows everything that has transpired along the way. There are not enough kind words to describe this women and how much she means to my mom and our family. We asked with a few weeks notice to extend the hours with my mom and they have been working diligently to try and fill these shifts. I was unsure if they would be able to find caregivers that matched with my mother. How fortunate we found Bill first who just fit right in and went with the flow then Victoria directly after that. The caregivers are on time, communicate with each other and have open communication with myself and my sister. My mother can be difficult but these individuals are caring, understanding and push her when she needs a push. We were scared about the idea of having strangers in my mothers house and caring for her. I feel Home Instead did their due diligence to ensure we had compatible and trustworthy individuals caring for mom.

SJBP

This Agency responded immediately to our inquiry for assistance. They took the time to meet with us and determine the level of care needed and talked us through what they offer. Their staff has not only been very responsive to our request in the beginning but each and every day/week/month. They work with us on additional times needed and have always ensured care was available. The caregivers show up on time and provide, with great care, the services we requested. They are knowledgeable, empathetic and compassionate to the daily/weekly changes endured by someone in need of help. We will never forget their kindness during a most stressful time in our lives.

820

I have Annie come twice a week to be a companion for my husband who has ALS. She is always on time. She is always friendly and chats with Joe and they watch a movie together. I am able to get my errands done and even managed to get a massage! I don’t need to worry because he is not alone. I am very happy with Home Instead. I have called their office and they answer right away. Scheduling change was easy. I even stopped by to pick up gloves and everyone was so friendly and helpful. Thanks Home Instead.

panzertanked

Good Service! Always show up on time and very nice.

B_Meg

We are absolutely delighted with the attention my father-in-law receives from the staff at Home Instead Senior Care of Luzerne, PA. We felt right about this agency from Day 1, when the owner visited his home to make her pitch. The comprehensive explanation of the agency’s terms of service was clear and thorough, but it was the gentle warmth framing her professionalism that left us feeling unquestionably secure in trusting Home Instead with his care. Cheerful warmth and personal client focus are the essence of the agency’s culture. Caregivers perform a few light housekeeping tasks as needed such as vacuuming carpets, mopping the kitchen floor, wiping down the bathroom. But by far the most important service they provide for my father-in-law specifically is companionship. At 96 years young, he sometimes gets confused, forgetful, and anxious. Because of impaired mobility coupled with pandemic restrictions, he doesn’t get out much. A few hours of social interaction go a long way toward restoring positive emotions and thus supporting his general health. The agency puts considerable thought into matching caregivers with clients; as a result, he considers many of his aids to be his friends. He looks forward to their visits and speaks enthusiastically about their shared activities. They have spent hours congenially listening to his stories and cooperatively assembling jigsaw puzzles. Now that Spring has arrived, he was even treated to a fishing trip at a local park! Except for a single delay due to severe weather, caregivers have been unfailingly punctual. Given ample time, the agency has never failed to honor requests for schedule changes. Invoices are clear, and easy to pay online. Back and forth communication is efficient and friendly. This relationship with Home Instead Senior Care of Luzerne, PA is a good thing and we’re sticking with it!

Melissa S.

Home Instead provides services for my mother who has been afflicted with dementia. Any interactions I've had with any employee within the company has been positive and encouraging. The professional that is the caretaker for my mother provides her with so much more than just showering, feeding, and toileting. She treats her with respect, dignity and a gentle, loving touch! Having her take care of my mother provides our family a sense of relief to know she's in such good hands!

DOTTIE FIRST

Our caregiver comes 3 times a week. She is always prompt and very courteous and friendly. My family is more than pleased with her attention given to my wife. She makes her breakfast and showers her,a difficult job.She has become like a member of our family. We could not be more pleased

Lori Hoats

All of the caregivers are kind and compassionate when dealing with my father. They have a lot of patience and understanding of his situation and ensure he is cared for and safe. Everyone seems to arrive on time and they ensure all tasks are completed during their shift. I appreciate the updates in the care log as this helps to understand what goes on when we are not there. I feel there is good communication about my dad’s care and that’s important so that we are all in sync with what’s going on and who’s doing what. I’m extremely happy with the services Home Instead is providing for my father. I have peace of mind knowing he’s in good hands.

pleased spouse

The aids and office help and supervisors have one goal in common which is to help the individual involved and his/her family in any way they can. They are always on time and complete all requests . We are pleased and grateful.

johnston899

What a wonderful experience we have had with Home Instead. They provided 24/7 care in our home for my father who suffers from dementia. Every single aide that walked in our door was well trained, professional, caring and has become part of our family! We could have never given my father the care he needs without Home Instead!! This company is truly a blessing!

Addiej

Home Instead provides my mom with housekeeping services, laundry services and transportation needs for medical appointments and shopping , but most important it provides her family who are not close by , comfort of knowing someone is visiting her . Management staff has been available and responsive to all are request. Care staff have been reliable , friendly and caring.

MariaS

I hired Home Instead to take car of my Mom while I am at work. The Aides are punctual, personable and very caring towards my Mom. I explain to the aides what needs to be done and they follow instructions extremely well. The agency's office staff is very efficient and answer any questions or requests that I have. I highly recommend Home Instead Senior Care- Luzerne to take care of your loved ones.

A Cohen

Home Instead was able to place kind, qualified, and conscientious caregivers in Mom's home within 48 hours! The Office Manager, Client Care Manager, and Service Coordinator were thorough, supportive and understanding. During a time of crisis and urgent need, Home Instead Senior Care was there for us and we greatly appreciate their team of people and a terrific agency.

mcbowes1

I could not be happier and more trusting with the caregiving situation in my household right now, and that is because of Home Instead. Every request which I have made has been met, and it is extremely easy for me to stay in communication with them. Home Instead exercises excellent communication skills and practices on their own end, handling scheduling for our unique situation, all while making sure that we are provided with the best care services. I am in the current position of requiring night-time aides in order to provide care for my family during a period of recovery. The quality of their service meets their excellent reputation. For me, it was a significant step to look to care provision, and I have found each and every employee to be timely, friendly, thorough and respectful. My family is very happy during their visits. For their help, I am extremely grateful and satisfied. I give them my highest recommendation.

jackie81

We used Home Instead for my grandfather due to his wife's passing and the progression of confusion of her being gone.The caregivers were excellent with him and really understood how to help him through his day. They treasured his quirks and him.The Home Instead Staff made sure that he was never left alone, had a consistent caregivers and were very accommodating. I would recommend Home Instead highly. It gave our family the piece of mind that our family member is not alone, safe and well taken care of.

SCH816

Home Instead by far provides a superior service than other area providers. My loved one has had another agency in the past and the quality of service from Home Instead by far surpasses the competition. They care about the family members and update when there is a replacement caregiver (which they always find), provide on site visits when there is any issue and always return our calls. Home Instead allows us to keep my mom home and provide peace of mind.

casey

The caregivers took excellent care of my Dad and became good friends, They went far beyond what was expected of them, They brightened our days provided much TLC for my Dad. They were very willing to help in any way and always asked if there was anything else they could do for us. Without their help it would have been imposssibe to keep my Dad at home. I am extremely grateful for their assistance.

amy

Staff is very available, professional and friendly.

Melissa Kuchinski

The care and compassion shown by Peggy and all the staff for our Aunt was absolutely amazing. If our family could give 10 stars to them we definitely would. Can’t recommend them enough!!

debbie W

My dad is in a wheelchair & house bound. Home Instead paired us up with very capable & caring aids, that both parents feel comfortable with. Them feeling that way, comes as a relief to me, as I work long days. Several reasons I like them. They call if a Aid is unable to make their shift. (last place did not do that) and will get a replacement if needed. If Aid is not there on time they call to see why. (last place left us hanging) Aid goes to Drs. appt. with my father and asks questions on his care, and relays info to me. Any issues that we have are talked about & handled quickly. Every couple of weeks we have a nice gal from the office that pays a visit to see how things are going and check paper work. In doing this she knows my parents personally which helps in her picking out Aids, and the services that are needed. I feel a relief in knowing that my parents are in their hands. Debbie W. Wilkes-Barre, PA

Jim A1

The care and compassion shown by everyone connected with Home Instead has been outstanding. They communicate with the patient and their family and I have nothing but great things to say about Home Instead. I just recommended them highly to a co-worker of mine.

SSDT

This is the agency that has been able to make things work for me and my mother when other outfits had given up or were unwilling to try. I'm out of state, and Mom can be a difficult client. Home Instead gives their care workers (who are their employees, rather than counting as independent contractors) a foundation of strong, consistent training. This allowed some of them to become accepted by Mom to a wonderful degree, and thus has made it possible for her to keep living in her own home after a hospitalization and nursing home stay last year.

Uncl Bob

Home Instead has provided a wonderful service to our family, allowing our family member to return home from a nursing home. We are very grateful.

Rita040

My caregiver was wonderful. So caring and she knew just what to do.

Marilyn0928

I have utilzed HISC for 2 years now and am well pleased with their services and caregivers. I have met them all and since I live 150 miles away, rely heavily on them, trust them to get things done. (And they do!) Any concern I have they take care of and have gone the distance for me and my mom. I feel better that they are there for us.