Home Instead - Luzerne, PA

Offers Home Care

41 Reviews
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Home Instead - Luzerne, PA (866) 936-1978

Reviews of Home Instead - Luzerne, PA

41 Reviews Write a review

Home Care Reviews for Home Instead - Luzerne, PA

January 07, 2022

By Peg M.

I am a current client of this provider

Home Instead Agency has reliable, caring caregivers that have provided excellent care for my mother. The caregivers are kind, caring and patient people. They always arrive on time. A bond of trust has been formed with us having the same people caring for my mother. We trust them.

January 04, 2022

By minnieloraine

I am a current client of this provider

I am extremely happy with the services and the staff who are very pleasant, polite and professional in their dealings with myself and my husband. My husband has mild age-related dementia and he relates well to the conversations with the staff as well to card games which he especially enjoys. They are always on time or I am notified if there is any delay. We also go on errands such as grocery shopping and doctor visits for which we are driven by our caregiver since our driving is limited to very local areas.

January 03, 2022

By Colleen Mary

I am a current client of this provider

The caregiver is always early for her shift and goes above and beyond to help out with not only tending to my mother but whatever household chores we need done.. I would highly recommend Home Instead!

December 30, 2021

By Aloys

I am a current client of this provider

Home Instead is very receptive to my needs and very patient with requests. They have very kind workers who make me feel comfortable at my home. They are super reliable and respectful of any concerns. I have been a client for over 3 years and hope to continue using them.

December 30, 2021

By MK Daugher

I am a current client of this provider

We never had a caregiver before and had our reservations. Our initial caregiver, Valerie, is still with us has been a god's send. She went and stayed with my mom during her hospital stay, her Rehab stay and her short nursing home stay. She not only knows my moms good and bad days but knows everything that has transpired along the way. There are not enough kind words to describe this women and how much she means to my mom and our family. We asked with a few weeks notice to extend the hours with my mom and they have been working diligently to try and fill these shifts. I was unsure if they would be able to find caregivers that matched with my mother. How fortunate we found Bill first who just fit right in and went with the flow then Victoria directly after that. The caregivers are on time, communicate with each other and have open communication with myself and my sister. My mother can be difficult but these individuals are caring, understanding and push her when she needs a push. We were scared about the idea of having strangers in my mothers house and caring for her. I feel Home Instead did their due diligence to ensure we had compatible and trustworthy individuals caring for mom.

October 17, 2021

By SJBP

I am a current client of this provider

This Agency responded immediately to our inquiry for assistance. They took the time to meet with us and determine the level of care needed and talked us through what they offer. Their staff has not only been very responsive to our request in the beginning but each and every day/week/month. They work with us on additional times needed and have always ensured care was available. The caregivers show up on time and provide, with great care, the services we requested. They are knowledgeable, empathetic and compassionate to the daily/weekly changes endured by someone in need of help. We will never forget their kindness during a most stressful time in our lives.

August 03, 2021

By 820

I am a current client of this provider

I have Annie come twice a week to be a companion for my husband who has ALS. She is always on time. She is always friendly and chats with Joe and they watch a movie together. I am able to get my errands done and even managed to get a massage! I don’t need to worry because he is not alone. I am very happy with Home Instead. I have called their office and they answer right away. Scheduling change was easy. I even stopped by to pick up gloves and everyone was so friendly and helpful. Thanks Home Instead.

August 02, 2021

By panzertanked

I am a current client of this provider

Good Service! Always show up on time and very nice.

May 10, 2021

By B_Meg

I am a current client of this provider

We are absolutely delighted with the attention my father-in-law receives from the staff at Home Instead Senior Care of Luzerne, PA. We felt right about this agency from Day 1, when the owner visited his home to make her pitch. The comprehensive explanation of the agency’s terms of service was clear and thorough, but it was the gentle warmth framing her professionalism that left us feeling unquestionably secure in trusting Home Instead with his care. Cheerful warmth and personal client focus are the essence of the agency’s culture. Caregivers perform a few light housekeeping tasks as needed such as vacuuming carpets, mopping the kitchen floor, wiping down the bathroom. But by far the most important service they provide for my father-in-law specifically is companionship. At 96 years young, he sometimes gets confused, forgetful, and anxious. Because of impaired mobility coupled with pandemic restrictions, he doesn’t get out much. A few hours of social interaction go a long way toward restoring positive emotions and thus supporting his general health. The agency puts considerable thought into matching caregivers with clients; as a result, he considers many of his aids to be his friends. He looks forward to their visits and speaks enthusiastically about their shared activities. They have spent hours congenially listening to his stories and cooperatively assembling jigsaw puzzles. Now that Spring has arrived, he was even treated to a fishing trip at a local park! Except for a single delay due to severe weather, caregivers have been unfailingly punctual. Given ample time, the agency has never failed to honor requests for schedule changes. Invoices are clear, and easy to pay online. Back and forth communication is efficient and friendly. This relationship with Home Instead Senior Care of Luzerne, PA is a good thing and we’re sticking with it!

March 23, 2021

By Melissa S.

I am a current client of this provider

Home Instead provides services for my mother who has been afflicted with dementia. Any interactions I've had with any employee within the company has been positive and encouraging. The professional that is the caretaker for my mother provides her with so much more than just showering, feeding, and toileting. She treats her with respect, dignity and a gentle, loving touch! Having her take care of my mother provides our family a sense of relief to know she's in such good hands!

March 23, 2021

By DOTTIE FIRST

I am a current client of this provider

Our caregiver comes 3 times a week. She is always prompt and very courteous and friendly. My family is more than pleased with her attention given to my wife. She makes her breakfast and showers her,a difficult job.She has become like a member of our family. We could not be more pleased

March 08, 2021

By Lori Hoats

I am a current client of this provider

All of the caregivers are kind and compassionate when dealing with my father. They have a lot of patience and understanding of his situation and ensure he is cared for and safe. Everyone seems to arrive on time and they ensure all tasks are completed during their shift. I appreciate the updates in the care log as this helps to understand what goes on when we are not there. I feel there is good communication about my dad’s care and that’s important so that we are all in sync with what’s going on and who’s doing what. I’m extremely happy with the services Home Instead is providing for my father. I have peace of mind knowing he’s in good hands.

January 20, 2021

By pleased spouse

I am a current client of this provider

The aids and office help and supervisors have one goal in common which is to help the individual involved and his/her family in any way they can. They are always on time and complete all requests . We are pleased and grateful.

December 28, 2020

By johnston899

I am a current client of this provider

What a wonderful experience we have had with Home Instead. They provided 24/7 care in our home for my father who suffers from dementia. Every single aide that walked in our door was well trained, professional, caring and has become part of our family! We could have never given my father the care he needs without Home Instead!! This company is truly a blessing!

December 28, 2020

By Addiej

I am a current client of this provider

Home Instead provides my mom with housekeeping services, laundry services and transportation needs for medical appointments and shopping , but most important it provides her family who are not close by , comfort of knowing someone is visiting her . Management staff has been available and responsive to all are request. Care staff have been reliable , friendly and caring.

November 27, 2020

By MariaS

I am a current client of this provider

I hired Home Instead to take car of my Mom while I am at work. The Aides are punctual, personable and very caring towards my Mom. I explain to the aides what needs to be done and they follow instructions extremely well. The agency's office staff is very efficient and answer any questions or requests that I have. I highly recommend Home Instead Senior Care- Luzerne to take care of your loved ones.

November 18, 2020

By A Cohen

I am a current client of this provider

Home Instead was able to place kind, qualified, and conscientious caregivers in Mom's home within 48 hours! The Office Manager, Client Care Manager, and Service Coordinator were thorough, supportive and understanding. During a time of crisis and urgent need, Home Instead Senior Care was there for us and we greatly appreciate their team of people and a terrific agency.

July 30, 2020

By mcbowes1

I am a current client of this provider

I could not be happier and more trusting with the caregiving situation in my household right now, and that is because of Home Instead. Every request which I have made has been met, and it is extremely easy for me to stay in communication with them. Home Instead exercises excellent communication skills and practices on their own end, handling scheduling for our unique situation, all while making sure that we are provided with the best care services. I am in the current position of requiring night-time aides in order to provide care for my family during a period of recovery. The quality of their service meets their excellent reputation. For me, it was a significant step to look to care provision, and I have found each and every employee to be timely, friendly, thorough and respectful. My family is very happy during their visits. For their help, I am extremely grateful and satisfied. I give them my highest recommendation.

June 03, 2020

By jackie81

I am a past client of this provider

We used Home Instead for my grandfather due to his wife's passing and the progression of confusion of her being gone.The caregivers were excellent with him and really understood how to help him through his day. They treasured his quirks and him.The Home Instead Staff made sure that he was never left alone, had a consistent caregivers and were very accommodating. I would recommend Home Instead highly. It gave our family the piece of mind that our family member is not alone, safe and well taken care of.

May 22, 2020

By SCH816

I am a current client of this provider

Home Instead by far provides a superior service than other area providers. My loved one has had another agency in the past and the quality of service from Home Instead by far surpasses the competition. They care about the family members and update when there is a replacement caregiver (which they always find), provide on site visits when there is any issue and always return our calls. Home Instead allows us to keep my mom home and provide peace of mind.

May 21, 2020

By casey

I am a past client of this provider

The caregivers took excellent care of my Dad and became good friends, They went far beyond what was expected of them, They brightened our days provided much TLC for my Dad. They were very willing to help in any way and always asked if there was anything else they could do for us. Without their help it would have been imposssibe to keep my Dad at home. I am extremely grateful for their assistance.

May 07, 2020

By amy

I am a past client of this provider

Staff is very available, professional and friendly.

November 24, 2019

By Melissa Kuchinski

I am a past client of this provider

The care and compassion shown by Peggy and all the staff for our Aunt was absolutely amazing. If our family could give 10 stars to them we definitely would. Can’t recommend them enough!!

February 25, 2019

By debbie W

I am a current client of this provider

My dad is in a wheelchair & house bound. Home Instead paired us up with very capable & caring aids, that both parents feel comfortable with. Them feeling that way, comes as a relief to me, as I work long days. Several reasons I like them. They call if a Aid is unable to make their shift. (last place did not do that) and will get a replacement if needed. If Aid is not there on time they call to see why. (last place left us hanging) Aid goes to Drs. appt. with my father and asks questions on his care, and relays info to me. Any issues that we have are talked about & handled quickly. Every couple of weeks we have a nice gal from the office that pays a visit to see how things are going and check paper work. In doing this she knows my parents personally which helps in her picking out Aids, and the services that are needed. I feel a relief in knowing that my parents are in their hands. Debbie W. Wilkes-Barre, PA

January 15, 2016

By Jim A1

I am a friend or relative of a resident

The care and compassion shown by everyone connected with Home Instead has been outstanding. They communicate with the patient and their family and I have nothing but great things to say about Home Instead. I just recommended them highly to a co-worker of mine.

September 30, 2015

By Alma Mattias

I am a current client of this provider

I have found my experience with Home Instead very satifsactory. I have and will continue to recommend your company to my friends.

July 31, 2015

By CareManager1

Other

Home Instead has been a wonderful company to work with. Our agency is using them to help our client safely remain in her home. All of the caregivers have been able to connect with our client and help her to continue doing the things that she enjoys doing. The communication between us and Home Instead has been wonderful and they are always professional and prompt. Thank you!

July 31, 2015

By SSDT

I am a current client of this provider

This is the agency that has been able to make things work for me and my mother when other outfits had given up or were unwilling to try. I'm out of state, and Mom can be a difficult client. Home Instead gives their care workers (who are their employees, rather than counting as independent contractors) a foundation of strong, consistent training. This allowed some of them to become accepted by Mom to a wonderful degree, and thus has made it possible for her to keep living in her own home after a hospitalization and nursing home stay last year.

March 21, 2015

By Uncl Bob

I am a current client of this provider

Home Instead has provided a wonderful service to our family, allowing our family member to return home from a nursing home. We are very grateful.

August 07, 2014

By Rita040

I am a past client of this provider

My caregiver was wonderful. So caring and she knew just what to do.

July 11, 2014

By Marilyn0928

I am a current client of this provider

I have utilzed HISC for 2 years now and am well pleased with their services and caregivers. I have met them all and since I live 150 miles away, rely heavily on them, trust them to get things done. (And they do!) Any concern I have they take care of and have gone the distance for me and my mom. I feel better that they are there for us.

October 18, 2013

By Thomas18

I am a current client of this provider

Wonderful service.

July 01, 2013

By 4dognight

Other

Excellent care givers and management really does care.
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About Home Instead - Luzerne, PA

homeinstead.com

Home Instead is a non-medical provider of personal care, companionship, meal preparation, light housekeeping, medication reminders, errands, incidental transportation and even Alzheimer's and dementia care. Our CAREGivers encourage, assist, and stimulate our clients in a variety of activities that improve their quality of life and help them maintain their independence. All of these services allow a senior to stay HOME INSTEAD for a longer period of time.

Home Instead - Caregiver Skills

Safety training on home safety, avoiding injury and falls, preventing strain and pain, safety in the kitchen, cautious cleaning, safe driving, outdoor safety hazards, and disease protection and prevention.

Basic training on emergency situations including stroke, falls and fractures and sudden illness, communication tips including communicating to those with dementia or Alzheimer's, activities for seniors to engage in, mealtime preparations, housekeeping tips, signs of abuse, and tips on reducing caregiver stress.

Advanced training on understanding senior illnesses and conditions, depression in seniors, caregiver stress, in-home exercise for older adults, making mealtime fun, communication tips with the senior, their family, and the caregiver's franchise office.

Activity training including reminiscing activities, modifying activities, activities in facilities, adapting activities for those with impairments, different types of engaging activities for older adults such as gardening, mind builders, and crafts and hobbies, and getting a senior involved in the community in places like senior centers, worship services, volunteering and errands.

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Services and Amenities of Home Instead - Luzerne, PA

Agency Type

  • Full Service Agency
  • Agency Extra: Each Home Instead Franchise Office Is Independently Owned And Operated.

Range of services

  • Companion Care
  • Range Of Services Extra: Hospice Support, Alzheimer's And Other Dementias Care, Chronic Conditions

Types of care

  • Transportation: Yes
  • Doctor Visit Companionship
  • Light Housekeeping
  • Transfer Assistance
  • Dressing And Grooming
  • Bathing And Toileting
  • Exercise
  • Walking Wheelchair Assistance
  • Memory Care
  • Companionship
  • Meal Preparation
  • Errand And Grocery Assistance

Screening

  • In Person Interviews
  • Reference Checks
  • Driving Record Check
  • Residency Confirmation
  • Drug Screening

Training

  • Continual Training

Training Areas

  • Family Communication
  • Transition Issues
  • Memory Care Training
  • Training Areas Extra: The Aging Process, Building Relationships, Alzheimer's Or Other Dementias Care

Payment details

  • Payroll Provided For Caregivers

Bonded/insured

  • Bonded And Insured
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Home Instead - Luzerne, PA

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