Home Instead - Luzerne, PA

Offers Home Care

25 Reviews
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Home Instead - Luzerne, PA (866) 936-1978

Reviews of Home Instead - Luzerne, PA

25 Reviews Write a review

Home Care Reviews for Home Instead - Luzerne, PA

November 18, 2020

By A Cohen

I am a current client of this provider

Home Instead was able to place kind, qualified, and conscientious caregivers in Mom's home within 48 hours! The Office Manager, Client Care Manager, and Service Coordinator were thorough, supportive and understanding. During a time of crisis and urgent need, Home Instead Senior Care was there for us and we greatly appreciate their team of people and a terrific agency.

July 30, 2020

By mcbowes1

I am a current client of this provider

I could not be happier and more trusting with the caregiving situation in my household right now, and that is because of Home Instead. Every request which I have made has been met, and it is extremely easy for me to stay in communication with them. Home Instead exercises excellent communication skills and practices on their own end, handling scheduling for our unique situation, all while making sure that we are provided with the best care services. I am in the current position of requiring night-time aides in order to provide care for my family during a period of recovery. The quality of their service meets their excellent reputation. For me, it was a significant step to look to care provision, and I have found each and every employee to be timely, friendly, thorough and respectful. My family is very happy during their visits. For their help, I am extremely grateful and satisfied. I give them my highest recommendation.

June 03, 2020

By jackie81

I am a past client of this provider

We used Home Instead for my grandfather due to his wife's passing and the progression of confusion of her being gone.The caregivers were excellent with him and really understood how to help him through his day. They treasured his quirks and him.The Home Instead Staff made sure that he was never left alone, had a consistent caregivers and were very accommodating. I would recommend Home Instead highly. It gave our family the piece of mind that our family member is not alone, safe and well taken care of.

May 22, 2020

By SCH816

I am a current client of this provider

Home Instead by far provides a superior service than other area providers. My loved one has had another agency in the past and the quality of service from Home Instead by far surpasses the competition. They care about the family members and update when there is a replacement caregiver (which they always find), provide on site visits when there is any issue and always return our calls. Home Instead allows us to keep my mom home and provide peace of mind.

May 21, 2020

By casey

I am a past client of this provider

The caregivers took excellent care of my Dad and became good friends, They went far beyond what was expected of them, They brightened our days provided much TLC for my Dad. They were very willing to help in any way and always asked if there was anything else they could do for us. Without their help it would have been imposssibe to keep my Dad at home. I am extremely grateful for their assistance.

May 07, 2020

By amy

I am a past client of this provider

Staff is very available, professional and friendly.

November 24, 2019

By Melissa Kuchinski

I am a past client of this provider

The care and compassion shown by Peggy and all the staff for our Aunt was absolutely amazing. If our family could give 10 stars to them we definitely would. Can’t recommend them enough!!

February 25, 2019

By debbie W

I am a current client of this provider

My dad is in a wheelchair & house bound. Home Instead paired us up with very capable & caring aids, that both parents feel comfortable with. Them feeling that way, comes as a relief to me, as I work long days. Several reasons I like them. They call if a Aid is unable to make their shift. (last place did not do that) and will get a replacement if needed. If Aid is not there on time they call to see why. (last place left us hanging) Aid goes to Drs. appt. with my father and asks questions on his care, and relays info to me. Any issues that we have are talked about & handled quickly. Every couple of weeks we have a nice gal from the office that pays a visit to see how things are going and check paper work. In doing this she knows my parents personally which helps in her picking out Aids, and the services that are needed. I feel a relief in knowing that my parents are in their hands. Debbie W. Wilkes-Barre, PA

January 15, 2016

By Jim A1

I am a friend or relative of a resident

The care and compassion shown by everyone connected with Home Instead has been outstanding. They communicate with the patient and their family and I have nothing but great things to say about Home Instead. I just recommended them highly to a co-worker of mine.

September 30, 2015

By Alma Mattias

I am a current client of this provider

I have found my experience with Home Instead very satifsactory. I have and will continue to recommend your company to my friends.

July 31, 2015

By CareManager1

Other

Home Instead has been a wonderful company to work with. Our agency is using them to help our client safely remain in her home. All of the caregivers have been able to connect with our client and help her to continue doing the things that she enjoys doing. The communication between us and Home Instead has been wonderful and they are always professional and prompt. Thank you!

July 31, 2015

By SSDT

I am a current client of this provider

This is the agency that has been able to make things work for me and my mother when other outfits had given up or were unwilling to try. I'm out of state, and Mom can be a difficult client. Home Instead gives their care workers (who are their employees, rather than counting as independent contractors) a foundation of strong, consistent training. This allowed some of them to become accepted by Mom to a wonderful degree, and thus has made it possible for her to keep living in her own home after a hospitalization and nursing home stay last year.

March 21, 2015

By Uncl Bob

I am a current client of this provider

Home Instead has provided a wonderful service to our family, allowing our family member to return home from a nursing home. We are very grateful.

August 07, 2014

By Rita040

I am a past client of this provider

My caregiver was wonderful. So caring and she knew just what to do.

July 11, 2014

By Marilyn0928

I am a current client of this provider

I have utilzed HISC for 2 years now and am well pleased with their services and caregivers. I have met them all and since I live 150 miles away, rely heavily on them, trust them to get things done. (And they do!) Any concern I have they take care of and have gone the distance for me and my mom. I feel better that they are there for us.

October 18, 2013

By Thomas18

I am a current client of this provider

Wonderful service.

July 01, 2013

By 4dognight

Other

Excellent care givers and management really does care.
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About Home Instead - Luzerne, PA

homeinstead.com

Home Instead Senior Care is a non-medical provider of personal care, companionship, meal preparation, light housekeeping, medication reminders, errands, incidental transportation and even Alzheimer's and dementia care. Our CAREGivers encourage, assist, and stimulate our clients in a variety of activities that improve their quality of life and help them maintain their independence. All of these services allow a senior to stay HOME INSTEAD for a longer period of time.

Home Instead - Caregiver Skills

Safety training on home safety, avoiding injury and falls, preventing strain and pain, safety in the kitchen, cautious cleaning, safe driving, outdoor safety hazards, and disease protection and prevention.

Basic training on emergency situations including stroke, falls and fractures and sudden illness, communication tips including communicating to those with dementia or Alzheimer's, activities for seniors to engage in, mealtime preparations, housekeeping tips, signs of abuse, and tips on reducing caregiver stress.

Advanced training on understanding senior illnesses and conditions, depression in seniors, caregiver stress, in-home exercise for older adults, making mealtime fun, communication tips with the senior, their family, and the caregiver's franchise office.

Activity training including reminiscing activities, modifying activities, activities in facilities, adapting activities for those with impairments, different types of engaging activities for older adults such as gardening, mind builders, and crafts and hobbies, and getting a senior involved in the community in places like senior centers, worship services, volunteering and errands.

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Services and Amenities of Home Instead - Luzerne, PA

Agency Type

  • Full Service Agency
  • Agency Extra: Each Home Instead Senior Care Franchise Office Is Independently Owned And Operated.

Range of services

  • Companion Care
  • Range Of Services Extra: Hospice Support, Alzheimer's And Other Dementias Care, Chronic Conditions

Types of care

  • Transportation: Yes
  • Doctor Visit Companionship
  • Light Housekeeping
  • Transfer Assistance
  • Dressing And Grooming
  • Bathing And Toileting
  • Exercise
  • Walking Wheelchair Assistance
  • Memory Care
  • Companionship
  • Meal Preparation
  • Errand And Grocery Assistance

Screening

  • In Person Interviews
  • Reference Checks
  • Driving Record Check
  • Residency Confirmation
  • Drug Screening

Training

  • Continual Training

Training Areas

  • Family Communication
  • Transition Issues
  • Memory Care Training
  • Training Areas Extra: The Aging Process, Building Relationships, Alzheimer's Or Other Dementias Care

Payment details

  • Payroll Provided For Caregivers

Bonded/insured

  • Bonded And Insured
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Home Instead - Luzerne, PA

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