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Comfort Keepers Home Care of Portland, OR (CLOSED) Milwaukie, OR

15717 SE McLoughlin Blvd, Milwaukie, OR 97267

(800) 558-0653 (Call a Family Advisor)

4.38

(50 reviews)

Offers Home Care

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Reviews of Comfort Keepers Home Care of Portland, OR (CLOSED) in Milwaukie, Oregon

4.38

(50 reviews)

    TA-JJJ

    5

    March 20, 2021

    I am a past client of this provider

    Our Mom received 5 Star care from Comfort Makers. We were impressed with Naschell's level of care and Katie's responsiveness. I highly recommend Comfort Makers to care for your loved one.

    Rachel

    4

    October 4, 2020

    I am a current client of this provider

    We got Comfort Keepers Home Care of Portland for my parents. The woman who is working with my parents right now is a good fit. Mostly they provide light housekeeping, some light meal preparation, and time with my mom, that kind of thing.

    Nicole

    5

    December 13, 2019

    I am a past client of this provider

    Our experience with Comfort Keepers was really good. They were great. Good communication, good interpersonal skills and the person who came every day was great. I just want somebody there for my mother-in-law, but the caregiver was great with conversation, cleaned the house, cooked, and ran errands. She did anything that needed to be done. She did the laundry and changed the sheets. She was a really good person.

    Sara

    5

    October 1, 2019

    I am a current client of this provider

    Comfort Keepers Home Care of Portland has been great so far. The caregiver comes one day a week and she does light housekeeping and companionship for my mom. She's very patient with my mother and we very much appreciate the quality of care.

    William K_6

    5

    January 28, 2019

    I am a current client of this provider

    It lets me out of the house, since I would be housebound otherwise. They do just what my dad needs and I feel so comfortable leaving him with them. They keep sending me bills, but they need to be sent to the VA.

    James A_2

    4

    January 28, 2019

    I am a current client of this provider

    They do some of the daily tasks for me. I like that it works for me.

    Pamela K_2

    5

    January 25, 2019

    I am a current client of this provider

    Their caregivers are caring people. I like that they are very compassionate.

    Jimelina B

    5

    January 23, 2019

    I am a current client of this provider

    They follow directions. They do my laundry and get my coffee for me in the morning. They are very friendly and follow directions.

    Wayne S_2

    5

    January 16, 2019

    I am a current client of this provider

    The person we have working with us is incredible. She is a family friend and is working there. It was nice to bring in someone they knew and who was already trained. There have been some issues with payments and the communication between the CNAs and the office. The agency drops the ball. That is the only issue so far.

    William S_9

    5

    January 16, 2019

    I am a current client of this provider

    In the beginning, it was extremely helpful, and now it is still helpful, but not as helpful. My wife was away for a while and so at that time, I required more care than I do right now. They've taken care of my needs well.

    Aleen K

    4

    December 19, 2018

    I am a current client of this provider

    We do not use the service very much. It is not their fault. We just do not use them every day. It is easy, and she loves the gal.

    Carol H_11

    3

    December 18, 2018

    I am a past client of this provider

    We worked with two caregivers and one was reliable but not very interesting and she talked all the time. The other one was quiet and appeared competent, but she didn't show up. One thing is that one of them never showed up and we didn't get any call or text or anything saying there was a problem until after when she was supposed to arrive.

    Carl B_3

    4

    December 15, 2018

    I am a past client of this provider

    It was just one visit. The caregiver did a lot of cleaning that was helpful. I wanted them to follow up sooner after the first visit.

    Clark R

    5

    December 13, 2018

    I am a current client of this provider

    They help the most by providing companionship and daily chores. I would say that they actually care.

    Anonymous_1046

    5

    December 8, 2018

    I am a current client of this provider

    They just have somebody to check on my loved one in case there are issues. I think they do a good job and it's a good value.

    Dawn S_1

    4

    November 30, 2018

    I am a current client of this provider

    The services help get my loved one up on the morning. All the caregivers are friendly and courteous.

    Kathy L_10

    5

    November 14, 2018

    I am a current client of this provider

    When I took a shower, my caregiver was there to help me out. They're workaholics, and they look for work. They are really nice and respectful. They are always on time.

    Kamalam P

    5

    November 14, 2018

    I am a past client of this provider

    They were attentive and helped my parents get the help that they needed. It is very easy to sign up, and the caregivers were very personable and punctual.

    Greg E_1

    5

    November 14, 2018

    I am a past client of this provider

    I lost a leg and I couldn't do vacuuming and wash the floors, and that's the kind of stuff they were doing. They were good talkers. If I wanted to chat, they would talk to me. I appreciated the friendliness of the staff that came. They knew what they were doing.

    Roger B_3

    5

    November 10, 2018

    I am a current client of this provider

    The service makes it a lot easier on me. I get out at least three hours a day now. They seem to try to be on time and to take care of my wife. They do whatever makes me happy.

    Provider Response

    Thank you so much Roger; we love to know we are able to give you some time to yourself. We believe self care is so important especially to those who are caregivers themselves to loved ones. Comfort Keepers participated in a study with Standford University that showed how critical it is for those caring for their loved ones get time for themselves it has direct affect on their own health and emotional status. Thank you for your feedback.

    Frank W_3

    5

    October 26, 2018

    I am a current client of this provider

    She's had some surgery, so they come help her take a bath, and she's really needed that help. They do things I couldn't or wouldn't do. They've done a great job and have shown up when they said they would. They've really helped my mom.

    Carolyne S

    5

    October 16, 2018

    I am a past client of this provider

    It gave me two days to get out, and do my own things. Anytime the caregiver had to be gone, they would substitute with another. They got good substitutes.

    Anonymous_81

    5

    September 28, 2018

    I am a current client of this provider

    They've helped by keeping my loved one company and reading to them. I like how they get along very well and the caregiver is always on time.

    Provider Response

    Thank you for the beautiful feedback. It is our goal to find the best match of caregiver to client- not only skill set but personality is of the uptmost importance. We are coming into your home and want you and your loved feel completely comfortable with the caregiver and look forward to their visits. We appreciate your review.

    Mark E_2

    5

    September 21, 2018

    I am a current client of this provider

    I am now able to go to the store or other places and not worry about my dad. The services have helped my dad start taking showers, which is a huge step.

    Provider Response

    Thanks for the feedback Mark we are honored to be helping your father. We put our heart in soul into our service we appreciate hearing that we are helping provide a better quality of life.

    Marte S_1

    4

    September 12, 2018

    I am a current client of this provider

    The impact has been absolutely incredible. My caregiver has worked with us most of this year and she has been an incredible impact. My provider is really excellent. She is the one who works with me continuously. I wish I could guarantee her to everybody, but I know that won't happen, and she can't be duplicated.

    Provider Response

    Hi Marte thank you so much feedback- we could not agree more - Mervina is an amazing caregiver and person; we are blessed to have her at our agency. I know how much she cares about you as well. It is our goal to have all of our caregivers provide the quality of care that Mervina brings everyday to her clients. Thank you again!

    Laura G

    5

    August 24, 2018

    I am a past client of this provider

    They helped enormously and we will probably use them again. It was helpful to have someone else there to help out both of my parents when there was no one else at home to help them. It was an enormous help to have someone there as company there for my mom and to do small things that they couldn't do for themselves. They helped toilet my dad and they helped in kinds of ways. They were all very reliable and timely. They all seemed to be well trained to know what to do with people like my dad with dementia. They knew how to handle him and they were exceptionally nice.

    Provider Response

    Thank you very much Laura for your review. This is excellent feedback for me as the administrator as one of our primary goals is to have all of our staff well trained to work with clients in every level of care. Dementia care can be very challenging and rewarding! It requires patience and caregivers who truly care. We are blessed at our agency to have caregivers that truly care.

    Val S

    1

    August 24, 2018

    I am a current client of this provider

    It's made life more stressful because there is a constant need for retraining. There is inconstancy and inaccuracy with billing and performance.

    Provider Response

    Thank you for your feedback Val. I am very sorry to hear this. We strive to provide consistent quality care everyday for our beloved clients. We do our best to recruit and retain only the best caregivers while still offering 2 hour shifts for our clients which is well below the national average of 4 hour minimums; I am truly sorry you experience has not been a positive one. Again please reach out to me and we can address the issues.

    Jeanie M

    5

    August 24, 2018

    I am a current client of this provider

    We were really worried about my dad being alone, and now I can go to working knowing someone is checking on him. Dad won't listen to us, but he respected Comfort Keepers because they're professional.

    Provider Response

    Thank you for your feedback Jeanie. We love working with your father it is truly an honor for us. I am glad it gives you a piece of mind as well.

    Gerry F

    5

    August 24, 2018

    I am a current client of this provider

    It's easier because he gives my husband baths. The caregiver is excellent for my husband.

    Irene T

    4

    August 20, 2018

    I am a current client of this provider

    She comes once a week to clean the house, and does an excellent job. I dislike their charges, but I like the individual who comes to the house. She is excellent.

    Provider Response

    Thank you Irene for your kind words about Elanie! She is an amazing person.

    Mary T

    5

    August 17, 2018

    I am a current client of this provider

    It has allowed me to go out more often and on a whim. I like their ability to schedule quickly.

    Judy C_3

    5

    August 8, 2018

    I am a current client of this provider

    They help me get in and out of the shower and get dressed. They are very caring and help me when I need help.

    Jamie H

    5

    July 16, 2018

    I am a current client of this provider

    I had surgery and I couldn't help with my husband's bath. They've been coming in to do my husbands bathes once a week.

    Sue S

    2

    July 10, 2018

    I am a past client of this provider

    I only saw them a couple of times. They could make sure that they stay in touch when trying to make arrangements even if it is difficult. They didn't seem to have enough man power, the person provided had a lot of other obligations that didn't have to do with the company. We really needed somebody solid to stay.

    Joclyn T

    1

    June 29, 2018

    I am a past client of this provider

    He was more at risk with the caregiver here then if she didn't come. She didn't lock the gate so the dogs got lose. They could improve on the person who called back she never called back and it seemed like she didn't want to talk to me.

    Provider Response

    Joclyn- thank you so much for your response! As one of the people in charge of our staffing and customer service, I am very disappointed that we failed to meet your expectations. At Comfort Keepers, we believe the client deserves excellent service from qualified caregivers and communication from the office. This is not reflective of our operational standards. We are truly sorry that we did not communicate with the caring and compassion we pride ourselve in. We have made a permanant change in our office staff so that similar issues will be avoided in the future. I'd be glad to discuss this further to bring this matter to a satisfactory resolution. Feel free to contact me via email/phone kgrinstead@comfortkeepers.com (503)462-1455.

    Ramona M

    5

    June 28, 2018

    I am a current client of this provider

    The provider has helped me the most by getting the right person to come has helped me the most and helping to get her to get dressed. The whole point is to stimulate. A good experience is that she is pretty good at getting to get her to get up and interacting with her.

    Diane S

    5

    June 8, 2018

    I am a current client of this provider

    They are helping take care of my mother, and I live three hours away from her. I feel confident that they are taking good care of my mother by giving her medication. Even with working out some bugs about getting my mother her medication, they have been wonderful to work with. We worked together and solved the problem. They have been very good at communicating with me. We have worked with some problems. We have managed to work together to solve the problems we have had. They are providing good care to my mom.

    Robert G_8

    4

    June 8, 2018

    I am a current client of this provider

    They take my dog out to the bathroom and also provide companionship to me. I would tell them they are prompt and for the most part are very caring some more than others.

    Isabel K

    5

    May 22, 2018

    I am a current client of this provider

    They have helped most by sitting and talking to my mom. They take really good care of my mom and is a fun person to have.

    Carolyn S

    4

    May 18, 2018

    I am a past client of this provider

    One gal cleaned out my pantry and got rid of most of the stuff that was old. They dusted, kind of cleaned up some things, did some laundry, cooked a meal or two, and made it easier because I couldn't use my left arm to do a whole lot. I think I got my money's worth, because most were willing to step up. Some of them seemed bored and wanted something to do. The house is cleaner than it's ever been. One of the lady that came here was really great, but she had thrown some things in the garbage that I never authorized her to throw out. She put things away that we still haven't found. She put things too high in the cupboard, and I can't reach them. Most of the gals were pretty good. They would put things back. This girl didn't, and she just created havoc. She never asked me. She just went off and did stuff and created problems. The people that came here representing Comfort Keepers didn't stress that I had a nurse available. That could have been more clear. They saw that I was having problems, and everybody just stood there doing nothing. That didn't set well with me.There was a gal that came and spent the night because I had surgery, and she fell asleep in the chair and told me to turn the heat down. She didn't do much or help me much. I blew it off because I wasn't feeling well. Most of them were really great and caring. They did a great job.

    Provider Response

    Thank you Carolyn for your detailed feedback. We take all feedback very seriously as we are continuously trying to improve. It sounds as though the overall experience was good but I do plan to get to the root of what happened with several of issues you mention above those are not acceptable. Every client deserves outstanding service delivered with enthusiasm, accuracy, and kindness. While we can't change the past, you have my personal commitment that we will find ways to improve the way our caregivers service each and every client. Our goal is not for overall good service but for exceptional service. Your feedback is critical to our improving! Thank you

    Wendy D

    3

    May 11, 2018

    I am a past client of this provider

    THey could have done things without being told to do them. They could have taken initiative. The first person that came did not accomplish anything in their service.

    Anonymous

    1

    April 21, 2018

    I am a past client of this provider

    It is hit and miss because you may get a good caregiver and sometimes you won't. I was paying them to do specific work and some of them would not be doing work. I had to call to get some of them changed.

    Provider Response

    Firstly, I want to thank you for your review. Our goal is to ensure that services are provided as expected, and part of that is the execution of your Plan of Care with a consistent caregiver. Each Comfort Keepers office employs a team of caregivers so that your care service will not be interrupted if someone gets sick or goes on vacation. However, if your regular caregiver is not available, the Client Care Coordinator should contact you in advance of the change. It sounds like this may not have occurred, and we apologize for the inconvenience and confusion this may have caused. Please feel free to call me directly to discuss. We pride ourselves in caring for our clients as we would members of our own family.

    Karl R

    5

    April 21, 2018

    I am a past client of this provider

    They provide very polite and professional comfort aides and they're punctual and provide very compassionate care. They allow me to take a few hours off so that I don't need to be caring 24/7 for my father.

    Leslie G

    5

    April 21, 2018

    I am a current client of this provider

    They are outstanding. I like that I have the same caregiver. That was important to me, and they worked it out so that could happen. It is helpful because she can't do anything by herself anymore.

    Christy N

    5

    April 21, 2018

    I am a past client of this provider

    She was very considerate and compassionate. They took care of the things that I couldn't do for myself that I needed done.

    Diane H

    4

    April 9, 2018

    I am a current client of this provider

    I think their attitude is mostly good. They are very friendly and my caregiver is pretty good at cleaning my house. They have been able to change my bed and clean my house, since I cannot do those things anymore.

    Scott T

    5

    April 9, 2018

    I am a current client of this provider

    The caregivers show up when they say they are supposed to, and they do what they are supposed to do. The services enable me to have time to myself, which is always helpful.

    Sharon R

    4

    March 20, 2018

    I am a current client of this provider

    Comfort Keepers doesn't require me to use them every week and stay a certain amount of hours. They came fairly soon too. I didn't have use of my left hand at all, so Comfort Keepers helped me at all.

    Anonymous

    4

    March 8, 2018

    I am a current client of this provider

    Some of the caregivers that have taken me to appointments were people that I didn't care for because of how they acted. Most of the people I've met from Comfort Keepers I have liked.

    Normita

    5

    September 27, 2016

    Other

    I don't even know where to start, I have never met a care giving company like Comfort Keepers before. They actually care about the elderly and the employees, care giving companies I have been with honestly do not care and tend to send random people to their homes, but Krista the owner goes out of her way to go to their house and personally talk to the client and family and once they find the right caregiver then she will introduce them. The main goal is to make sure everyone is happy and needs are being met, I could not be any happier to have found this company.

    Provider Response

    Thanks Normita! We appreciate your kind words. We as professionals, will do our best to provide the best kind of care, not just to our clients, but our employees as well. Comfort Keepers strives to make a difference and seeing our loved ones at home and in good hands is what matters most!!

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    About Comfort Keepers Home Care of Portland, OR (CLOSED) in Milwaukie, Oregon

    Comfort Keepers Home Care of Portland, OR (CLOSED) is a Senior Care provider in Milwaukie, Oregon that offers residents Home Care services. Contact Comfort Keepers Home Care of Portland, OR (CLOSED) for more details on services and rates.

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