Home Instead - Massillon, OH
100 Lillian Gish Blvd, Massillon, OH 44647
Community Reviews and Comparisions
Featured Review
Jane1
5
|
October 15, 2025
We have been using the in-home care services of Home Instead - Massillon, OH, for my husband, on and off, since early this year. He is totally bedfast and has an electric wheelchair, and they help with bathing, get his meal in the morning, change the bed linens, and help with bathroom issues. We have an external catheter that he uses, and they're willing to take care of that for us. They also do light housework if I have something that they can help me with, like vacuuming or dusting, and doing his laundry and anything associated with his laundry. If I'm away, I also feel better if somebody's here with him. I've encountered several of their aides, and they've all been very good. You pay for the quality of work you get, so it's worth the money for me to know that he's getting good care that I can't do myself. I'm 76 and have some health issues of my own, so it's just a security if there's a day that I'm not really feeling like doing a lot. I can also use my energy for other things, so it's very helpful that they're here whenever I need to be away. I think they really try hard, and when little things happen, it's something that they take care of right away.
About Home Instead - Massillon, OH in Massillon, Ohio
Founded more than 25 years ago in Omaha, Nebraska, Home Instead provides individualized, compassionate care to aging adults with the goal of helping them live independently for as long as possible. The company has more than 1,200 locations worldwide and employs more than 100,000 Care Professionals. Its team is trained to provide attentive, professional care, including companionship, personal care, medication reminders, transportation, meal prep, and housekeeping assistance.
Home Instead Care Pros who specialize in dementia care for seniors living with conditions such as Alzheimer's or Parkinson's disease. When a client's condition begins to decline, Home Instead Care Pros can offer compassionate end-of-life support. Families working with Home Instead are consistently happy with this agency's service. Many agree that the Care Pros provide pleasant, responsive care and go the extra mile to ensure that Clients feel safe, secure, and independent. What You Need to Know About Home Instead- Founded in 1994 in Omaha, Nebraska
- More than 1,000 locations in over 10 countries around the world
- Offers in-home personal care, nursing care, dementia care and companionship for seniors
- Home Instead is known for its kind, well-trained Care Pros and individualized care plans
- Provides a la carte services including meal preparation and transportation who seniors who don't require comprehensive in-home support
- Uses technology to keep clients connected with Care Pros and loved ones and to promote in-home safety
- Help with mobility, including standing, grooming, walking, and getting in and out of bed
- Medication reminders
- Assistance with activities of daily living (ADLs), including bathing, dressing, and toileting
- Grocery shopping and assistance with other errands
- Light to moderate housekeeping assistance, including laundry
- Transportation to and from appointments or visits with loved ones
- Regular companionship
- Assistance in establishing a stable daily routine
- Meal preparation
- Positive reinforcement
- Assistance with social skills
- Transportation to and from appointments, errands, and visits with loved ones
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Reviews of Home Instead - Massillon, OH in Massillon, Ohio
4.2
(5 reviews)
Jane1
5
|
October 15, 2025
We have been using the in-home care services of Home Instead - Massillon, OH, for my husband, on and off, since early this year. He is totally bedfast and has an electric wheelchair, and they help with bathing, get his meal in the morning, change the bed linens, and help with bathroom issues. We have an external catheter that he uses, and they're willing to take care of that for us. They also do light housework if I have something that they can help me with, like vacuuming or dusting, and doing his laundry and anything associated with his laundry. If I'm away, I also feel better if somebody's here with him. I've encountered several of their aides, and they've all been very good. You pay for the quality of work you get, so it's worth the money for me to know that he's getting good care that I can't do myself. I'm 76 and have some health issues of my own, so it's just a security if there's a day that I'm not really feeling like doing a lot. I can also use my energy for other things, so it's very helpful that they're here whenever I need to be away. I think they really try hard, and when little things happen, it's something that they take care of right away.
Shelley
1
|
July 25, 2025
They provided a caregiver for over a year for my mother with dementia. Lovely caregiver honest and reliable. But, the owner and his son lie to get you to sign up and then nothing is what they say it will be. They never lived up to what they said they would with the contract. Example, the manager was supposed to visit once a month to make sure all was going well. She never came once in 14 months. It took me 2 months to get my deposit money back and got it only after threatening to report. Very unprofessional and seem to completely lack integrity.
Kim
5
|
February 11, 2020
We hired Home Instead Senior Care in Massillon because they were local and have people who were local. They're also highly-rated, so I felt good about having them care for my mom. Right now they're helping mom go to the bathroom, getting her cleaned up and basically keeping her safe. We love the caregiver. Their management has worked with me in terms of scheduling, and I never had a problem.
judyfan
5
|
August 12, 2017
This was our family's first experience with a hired caregiver. Our dad had a fall and became bedbound. My anxiety about leaving him to go to work was immediately relieved when I found out that Home Instead caregivers were really well trained in almost any aspect of medical care for a 90-year-old. His needs were fairly extreme physically and even choosing the tiny amounts of food he would accept required a lot of flexibility and willingness to follow his wishes. Let me say that Dad was himself very happy with his caregivers, looking forward to their visits. He was completely clear and oriented the whole 14 weeks that we had caregivers from eight hours a day to more than 17. He in his bed were always kept very clean as well as the rest of the house. I had no concerns about security or privacy. The real reason for this review is that every one of the people who came to our house was compassionate, attentive, and willing to listen to our stories, as Dad was on hospice and we knew that we were in the last days of having him with us. The caregivers worked great with the hospice workers and there is no question that Dad had the best experience possible at the end of his life. We would recommend Home Instead without any reservations. Thanks to Rob, Jonathan and Diana, who were completely attentive through a lot of ups and downs and never failed to meet our needs.
Caron544242
5
|
November 8, 2016
We used Home Instead Senior Care. The caregiver was excellent, so there was absolutely no complaint about the agency. They were very dependable and very good.
Services and Amenities of Home Instead - Massillon, OH in Massillon, Ohio
Ambulatory Assistance & Accessibility
- Transfer Assistance
- Mobility & Wheelchair Assistance
Family/Caregiver & Relocation Services
- Family Communication Services
- Transitional Care
Personal Care
- Bathing Assistance
- Toileting Assistance
- Dressing Assistance
Care Management Services
- Residency Confirmation
Bonds & Insurance
- Is Bonded and Insured
Fitness & Wellness Programs
- Fitness Opportunities
Staff Training & Qualifications
- Staff Driving Record Check
- Staff trained in memory care
- Reference Checks
Transportation & Shopping
- Transportation Services for General Shopping
Companionship & Escort Assistance
- Companionship Services
Health Services
- Companion Care
- Memory Care
Licensing & Inspections
- Staff Drug Screening
Additional Amenity Information
- Agency: Each Home Instead franchise office is independently owned and operated.
- Range Of Services: hospice support, Alzheimer's and other dementias care, chronic conditions
- Training Areas: the aging process, building relationships, Alzheimer's or other dementias care
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