Allcare Home Health Agency, Inc Raleigh, NC

Wayne

We hired the services of Allcare Home Health. The caregiver they assigned to us was a good fit, but since she's of a South African descent, her accent makes it extremely hard to understand sometimes. That was the issue we had addressed with my dad, it took a while for us to understand her. They came in from 7:00PM to 12:00MN for 7 days a week. They were willing to provide help with bathing, but we also already had someone at home doing that so there wasn't a need for them to do that. The cost was $23 to $25 an hour, which to me was pricey. We just want somebody there in case he fell. Plus he gets sundowners as well. We had an instance with one of the lady caregivers who couldn't attend to my dad that night because she had an emergency. She called someone to take her place, but the lady who took her place fell asleep in the den and my dad ended up outside at about 11:00 at night. So we were very displeased with that. Even when my sister found my dad and came back inside with him, she was still asleep. That's unacceptable, especially with the amount of money we're paying. One incident was that the lady they recommended which I eventually hired, she got a little offended that I asked for her credentials. It seems nobody has asked for her credentials before and everybody showed them in, and I guess she felt that I could have just trusted the agency. But my dad was too important for me. She did show them to me, she had a CNA certification. In fairness, the supervisors did an excellent job. They're very accommodating and tried to help us, so I think the administrative and leaders were fantastic. I'm just a little disappointed with the personnel. I don't want to be a messenger of negativity just because of our bad experience with this agency, there were also some good things about it.