Synergy HomeCare Manhattan, New York

Catherine K_9

They kept the connection alive between us and Synergy to keep our access to services. I liked the consistency of the service. The owners were willing to get involved and listen to the patient.

Thomas G_14

They have had a great impact on me because I needed them to help me manage. They helped him with bathing and exercises. So far, I don't have any complaints. I like that they provided things for me that I needed, like medicine.

Provider Response

Connor Roberts

Very responsive and understanding. Reliable and dependable and easy to communicate with. We had a negative experience with another company, so we REALLY appreciate them even more!

Anonymous_7429

They helped schedule our preferences. I liked the one person they sent over she made the company.

Gerard R_1

We were able to get someone right away. Thy are very responsive.

Provider Response

Elisabeth A_1

Without the additional support, we would have to put my mother in a specialized home. My mother has been really happy with the service and the ladies have all been sweet and caring.

Pera P

My mother can not be left alone, so it is good to have someone here. Some of the caregivers are ok, but some of the substitutes are not well-trained or don't get along as well.

Henry S_12

They had people who know what they need to do. They're easy to work with and they're responsive.

Anonymous_6339

They needed more qualified people that were consistent. I would like the ability to find adequate people to handle my husband was better.

Gerarda Hendrika L

The most helpful has been the outreach because they constantly do more than I ask them to do. I like the high intelligence and satisfied care.

Robert M_30

The caregiver that we have right now is excellent. SYNERGY HomeCare owes me a payment from August 23rd. I very disappointed in them at this time.

Margot S

They help me with things I can't do myself. It has worked well for me. They are kind and knowledgeable.

Grace O_3

They were able to provide service when we needed it. They were very accommodating to our needs. They would stay up late to help my mom when we needed it. They were incredibly thorough and would reach out to us with scheduling often. There was always someone around.

Anonymous_5478

They do many things that are difficult for me and my wife to do. I like that they communicate well.

Anonymous_6388

They can have the best quality of aids. They need to improve on the skills of the aids.

Irving B

They helped by making sure my dad is well taken care of and takes meds on time. I like that they have great aides who are nice to my dad.

Anonymous_6218

Some of the people that came to my home did nothing. They did not want to help me wash dishes or clean my computer area. I like the fact that when you call someone is always there to answer the call and that someone showed up on time.

Anonymous_6147

The caregiver will take her for walks and they talk to her and she tells us everything. Edna says that they are very kind and they understand her.

George B_5

The agency provides bathing services and provides the food services. I liked that they are prompt and do what they are supposed to do.

Susan H. D

I can't do without it. The services are essential. I just want to be in communication with them if I have any complaints. They have interesting and well training aides.

Marny B

I liked that all the people that we had were very pleasant and the quality was pretty good.

Arnold M_1

They take care of my mother, so I don't have to worry. They are professional and reliable.

Carl H_3

They have helped me with my meals. They also take me to appointments. They know what they are doing and I feel comfortable with them.

Anthony A_1

She is an aide for him. She helps him go to the doctor. They are very accommodating. They are patient. After several tries, the caregiver that we have now works perfectly.

Makeda A

They could send a companion who has the experience that an aide has. I don't want some one who just babysits her, I need a caring companion. They could have aides who are trained in memory loss patients.

Nancy F_21

She didn't need anyone that badly, and we were fortunate for that. They were willing to accommodate us with different hours because she didn't need eight hours. She felt better, it helped a lot. It gave her security. I have no reference point for any other place. They took a deposit that they said we'd be working off of, but once the services were finished they said we had to apply for it and they said they'd send a check. It was not terrible, but it could have been better.

Gale S_1

They follow up immediately and are a wonderful provider of home care. The healthcare that was provided was great and so was the office.

John O_13

They were a very professional company. They sent a nurse out to evaluate my husband before they assigned a worker to him. They were very responsive to anything I might need or want. I spoke to the person in change of the home car aides and she was very helpful.

Jeff J_2

The caregivers really took the time to understand her. The client is famous and they did well in protecting her privacy. She was feeling isolated but they were great at creating safe time and video calls with family and friends. They facilitated all sorts of goodbye calls. Mari was exceptional. She said they could take it and they could adjust to my needs. I was concerned about the price but Mari was outstanding. I got calls from her nearly every day. She set up the coordination for the caregiving team. They checked in with us and if there were issues they would get back with Mari.

Provider Response

Delores L

The aides fill out forms that have nothing to do with my loved one's care. I do like the aides but there are some things they can do to improve.

Doris C_7

Especially during this situation they have been incredibly dependable during a time that I was afraid I would lose the care and lose the care I have come to trust. They have been there every step of the way. They have been highly responsive and I have found them to be a really great partner in every way.

Sheila F_1

I was very unsatisfied with the aides. I didn't trust them so I would rather not deal with anybody. A lot of the aides don't particularly care, they are more interested in the pay rather than the patient. That makes me not want to deal with the agency. Many of them are thieves.

Dr. B_3

I wouldn't be able to live without it. They provide the service we need. I like their communication.

Anonymous_1915

My father passed away, and it was nice to have the aide to come visit in the hospital. The caregiver was very nice. The only issue is the price. We couldn't afford it, especially when she needed 24/7 care.

Anonymous_2961

They understand my needs. They are my eyes, since I can't see. Sometimes, the caregivers aren't as good as I would have hoped.

Dina R

Knowing that they were there to help my aunts out is a relief off of my mind. Everything was wonderful with the care she got. They are very caring and easy to work with.

Tom D_1

The dependability and timeliness has been very good. We sleep well at night because we know that my mom is being taken care of. I like the personal interaction within the office.

Rebecca B_6

They could have been screening better to see who is actually interested in care, and they could focus on mental health more instead of just physical stuff. They could have delegated instructions better to their staff. I would give instructions to a staff member's boss, and the staff wouldn't be clear on the instructions.

Martha W_2

The aides are excellent. They are very caring and patient. My mother is very difficult, but they were very patient with her. The aides are very good, but the administration could be improved. If I call and say something that the aide needs to know, it is not communicated in time. If the aide calls and says they can't make it tomorrow, I won't get them the same day. The communication in the office needs to be improved.

Anonymous_1672

They can engage her in more cognitive work. For Alzheimer's care, I probably wouldn't recommend them.

Marcia S

It has made a big difference. They help him when he gets out of bed to walk. He needs assistance with getting dressed, and they prepare breakfast for him. They know just what he needs and wants, and they get that for him. They have been great. I like the way they conduct themselves. They have been very helpful, and the client is very satisfied.

Josephine R_1

They are a little hard to get along with. Sometimes, the aide and her don't get along. They help her by doing things that she wants them to do. They take her to doctor's appointments and stay with her the entire time. I like who I deal with very much. Marie is very helpful. We are dealing with 2 elderly people, and one changes appointments around. Marie is very helpful.

Joseph R_8

They took over the care of my parents when I could not. They were responsive, and they were quick to act. The caregivers were compassionate, kind, and professional.

Barry P

I was discharged from the hospital yesterday, I have no one here today. That would be good start. They need to improve the coordination.

Joshua R_2

I was taking care of my parents. Once I got care for them, I was able to have SYNERGY HomeCare take care of both of them, and it made life easy. They were honest about cost, and they appeared to be caring and professional. They made it very easy. SYNERGY HomeCare came to me to complete the paperwork.

Sylvia B_2

The caregivers are pleasant. It's way too expensive.

Cheryl S

They provide constant care, and they have a really wonderful personality. The caregivers that they provide are some of the best that I've ever seen across agencies.

Frances C_3

They give us peace of mind on our part. They need to give us feedback. One of the aides left and another one came, but we were never notified.

Esther T_1

They come to my apartment to get the money and I call them to see how I am. Everybody is nice and the caregivers show up on time.

Mary P_11

They are on time, and they do what I ask them to do. The person is wonderful.

Anonymous_1040

They are very good about not being intrusive and they are understanding. They are very well-organized and very responsible on every level.

Lorraine_1

They did good, they took care of my mom and were attentive. They could explain better about the patient.

Anonymous_Q5w

They do shopping, cleaning, cooking, and serve food. I don't like the price.

Kent G

The impact is positive. With the people they sent, it's been good except for one, which we dealt with. I think they've tried to do everything she's required. Maybe the problems that are encountered with any home care services is not necessarily with the caregivers themselves because I think they've sent good caregivers, but it's very difficult to deal with the person that they're caring for. She is very insistent and kind of bossy. Sometimes she can be very unpleasant, and I think that's the problem. Her mind is fine, but she's not a good communicator and she's in a very small space so the caregiver is in the same room unless she's in the bathroom. There's not a whole lot for them to do, and this woman won't let them help her bathe. They are reasonably great. Their caregivers seem to be fine. All I hear is from my loved one, and what I hear is that they moved something or can't find something or this or that.

Bill K_3

They are indispensable. We live eight states away from my mom, so they make life much easier. They could improve their communication. Sometimes we wish that we heard more about what is going on with the aide's hours. We have requested multiple times that we be told what the aides are logging for hours, and they have never once given that to us. They say what the charges are due to, but we want the hours and they don't want to give that to us, apparently.

Mary T_1

It's nice to have them here because I'm not able to take care of my wife like I used to. They treat my wife nicely, are on time, and do a little extra work even though they don't have to.

Lori

We chose Synergy HomeCare because I had gone through many agencies and they were the most accommodating to me when I spoke with them on the phone. My husband has an aide three times a week. They start with a nurse in the beginning and then six months after, the nurse comes back and rechecks him. The caregiver is wonderful and the best I've ever had. I've been doing this for eight months. Scheduling and billing are fantastic. I highly recommend them.

Anonymous

I think they have done a fine job. They attend to my loved one's needs. I think the are more concerned with their rules and regulations than they are about satisfying my loved one.

Brighton

I was no longer able to provide the care my husband needed and decided to use Synergy Home Care services. I was very apprehensive. I am very pleased with the care he is receiving. The provider they sent is experienced in working with clients with similarities of my husband. She knows how to talk to him to get his brain working and able to cooperate with her. She is very efficient. I couldn't be more pleased.

Andrea S_7

SYNERGY HomeCare assessed our needs and made the caregivers available for us to interview. The care enables me to go to work. My wife is being cared for while I am away.

Elizabeth R

I liked the two aides who were assigned to my aunt. They were like part of our family. We felt comfortable with them. She enjoyed being with the caregivers. They were always good to her.

Jacqueline K

The company found us a caregiver right away on short notice and they met all of her needs. She liked the company that the caregiver provided.

George K

The office is very responsive. Nothing goes as perfectly and smoothly as we would like, but the office has been very responsive in addressing any issues that I have had. The caregivers that I have right now are attentive, caring, responsive, and they will call me if they need to discuss anything with me.

Karen M

They are very open and they communicate with me about the patient. They try to accommodate you as best as they can and they are all around. Without them my mother could not do anything. They cook for her, change her, move her from place to place, walk her around the apartment and get her cleaned up.

Dave I

They have really pleasant caregivers. They help my aunt.

Teresa558345

Synergy Homecare was excellent. The lady who attended to my father was very good. I would love to have her back if I could afford it. She fed my father three meals a day, bathed him, and made sure he was clean. I could never complain; they were very good.

Isabel R.

When my father started faltering from Alzheimer's it was fast. I had to quickly figure out next steps. I found Synergy on a home care website. It had many good reviews. I called and asked about Spanish speaking caregivers. I was put through to Marcelo who explained everything Synergy offered. I found him knowledgeable, patient and understanding of our new situation. We have had a few caregivers. They have all had an understanding of the disease and have been a great help. More than satisfied with my experience with Synergy.

Eileen R.

I am very pleased with Synergy and the care and the attention they provide for my brother. I live in Florida but have peace of mind knowing there’s a reliable and supportive team behind my brother.

Chad & Shondell Hymas

My husband, Chad, has used Synergy when he travels to NYC. Synergy is one of the best companies to work with regarding his home-health needs. They have always been able to help him out even on short notice. They are great to work with in scheduling. I have heard nothing but good regarding any service they have provided Chad. When we travel to a new location, we always look for Synergy first. They have been great to work with!