Good Shepherd Hospice

sport 61

My Mother has had this company for about 3 years.The turnaround is rediculous!My sister has to call their hotline and hopes that will get my Moms medications sent ,or a nurse will come out .Recently my Mom has been in bad shape very weak declining.so what do they do they decide she needs. Adifferent bed and made it an all day event several people in and out.My mom is not up to all stress and chaos.I spoke with them once before and reenterated they are being paid by her insurance and medicare,their job is to make sure she has what she needs and is medically cared for.The social worker is very subpar .She told my sis t e rrecently to make funeral arrangements for our Mother.No compassion and as I said revolving door of nurses so that says something about them.An elderly loved one does not need stress and chaos !very disappointed that a hospice company is not compassionate,not professional and not making things any easier.

Dorothy

We used Good Shepherd Hospice for my aunt. They provided complete instructions, they arranged a hospital bed, oxygen, and all the supplies my aunt would need, and they provided comfort medication the same night she came home from the hospital. They had a nurse come the day before she passed, which was the first time we had seen an actual nurse. He was wonderful. They provided us with every supply we could need, even a wheelchair in the hopes that maybe we could get her out of bed. They were just so caring and loving and when she did pass, they were there to take care of everything. Not really knowing how long my aunt would linger, maybe they could have set up visits and supplied deliveries a little bit earlier as far as her bed pads and things like that. I don't think they realized on the initial assessment how quickly she would pass, so we had to make some phone calls to get a few things, but they were great, compassionate, kind, empathetic, and understanding. They were just phenomenal.

janet-kupec

There was nothing "Good" about dealing with Good Shepherd Hospice. It has taken me over a year and a half to be able to write about how awful our experience with them as an organization was. In such a time of need,.we had no idea how to nurse our mother to her end and received minimal assistance to ease her painful death. We have been asked how we would characterize what we experienced and the determination we came up with was "do it yourself hospice". This is not what we were lead to believe . "Just give us a call" was what we were told but when we did we had to fight for whatever we needed. It became a job in and of itself to manager the hospice helpers! We did have two exceptions out of about 10-13 people we dealt with. A kind nurse who was passed being exhausted from her job and another health care woman. It is a sorry state of affairs when your loved one has to undergo such awful care at the end of their life. I did not want to go into the whole horrible details but just don't agree to use them. "Clients" are treated like nothing more than a potential pay out for their business!!!

Caring4878

Good Shepherd Hospice was recommended by the Alzheimer's Association in the hospital. It took the agency only a couple of days to send someone over for my dad. The man who is the aide that comes and takes care of my father is wonderful. He's very helpful to my mother if she needs help. Everybody who came to the house and talked on the phone with were wonderful.He helps my dad get up in the morning, showers him, dresses him, changes his diaper, and takes him outside. He is very caring and kind, and once you tell him what needs to be done, he does it. She doesn't have to tell him everyday what needs to be done. He's very dependable and shows up everyday on time.

Sunshine27

This is a horrible hospice provider. I would not recommend them to anyone. The hospice nurse hard horrible bed side manners. As my loved one was suffering, she was making jokes about how people hallucinate before they die. She was extremely disrespectful. After speaking with many health care providers regarding the circumstances surrounding the death of my loved one it was determined that she had been overdosed just several hours prior to her death. I regret hiring this company for my loved one.