BrightStar Care Las Vegas W Las Vegas, NV
4775 S. Durango Dr., Las Vegas, NV 89147
4.5
(286 reviews)
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Reviews of BrightStar Care Las Vegas W in Las Vegas, Nevada
Angie T_1
4
|
September 11, 2024
They come one day a week, and they do good. They could improve the correspondence of who will be taking care of my father.
Anonymous_1726051866
3
|
September 11, 2024
The only aspect that was covered was safety. I was disappointed. I was not happy with service overall. Everyone was not bad, but there was one person that was poor.
Patti _2
5
|
September 11, 2024
The agency fills her pill box every month, so it is a huge impact on her quality of life. The agency is very responsive.
Velma_1
5
|
September 5, 2024
They have helped by having someone here to help me and checking in to make sure things are going well. The people are very nice, and they try to give me someone that I can deal with.
Richard C_51
4
|
August 15, 2024
Just being on-site has been a huge improvement in their quality of life. Scheduling, they have some challenges to get qualified personnel on the site when someone calls out.
Diana R_9
5
|
August 6, 2024
They interact with my Dad, and they watch movies with him. They found me really good caregivers for my dad.
Kris B_6
4
|
August 6, 2024
The service was good but they could have had more quality caregivers. They need to have consistent caregivers.
Rachel_1
5
|
July 22, 2024
One person would be in the hospital if it wasn't for one of the nurses. The person is on a 24-hour care basis. I recommend them all the time! They have the great combination of services other people don't offer, and they are a larger agency that can accommodate us.
Anonymous_1721648874
4
|
July 22, 2024
They should give me a mature caregiver who is compassionate. I'm very happy with my first caregiver, but the others weren't good.
Susan S_41
5
|
July 17, 2024
The workers are good. We have 24-hour care. The workers are good, and the scheduling is easy.
Charleen_1
4
|
July 9, 2024
I think the agency could train the employees better. I love when the agency provides a CNA for me.
Ashley_1
4
|
June 21, 2024
The peace of mind and the consistent caregiver have helped the most. They could improve communication with the primary caregiver.
Laurel E
5
|
June 20, 2024
It makes my life a little easier because they are there to kind of look after my mom. They care for her and feed her. I like certain caregivers that I have taking care of my mom. We have two girls that I'm very happy with. For the most part, I have a certain group of girls that do well for my mother.
Yvette L
4
|
June 11, 2024
They do a good job. They send the same people regularly.
Kyle B_2
4
|
June 7, 2024
They got back to me quickly and were able to resolve issues fast. A couple of the individuals that came out were just not a good fit. Maybe they should know the client better when it comes to matching with caregivers. It was rectified quickly.
Dan P_8
5
|
June 5, 2024
The agency helps by providing the services to my mother. I like that the services are easily accessible.
Glenna P
5
|
May 24, 2024
The agency is very responsive to our needs and provides me with information.
Linda B_87
4
|
May 14, 2024
The caregiver that we had was absolutely amazing. I liked everything but the price.
Mari R_2
5
|
May 6, 2024
They kept in touch to make sure everything was good. The caregiver was so nice, and she was like family.
Melissa M_12
5
|
April 19, 2024
Their service was paramount to my sanity. I liked that the agency was very responsive attentive and professional.
Wayne A_5
5
|
April 19, 2024
It was good because we were able to depend on them. I liked that they were very attentive.
Holden M
4
|
April 17, 2024
They made our experience positive by the very quick response and the same day people were able to come out and take care of our concerns. They could improve with better consistency on the scheduling side with the caregivers.
Lisa B_37
4
|
April 8, 2024
It was stressful for my mom. She wasn't used to so many people. I would mention that the service was easy to set up.
Anonymous_7101
2
|
April 3, 2024
They had no impact on his life other than being an inconvenience. Everybody tells you, yes! We can do that. But then who they sent was not able to the things that we needed. It felt almost like a bait and switch. They are very expensive.
Mari R_1
5
|
April 3, 2024
It is very helpful. They are so nice and caring; my parent loves the caregiver.
Anita H.
5
|
March 25, 2024
Lorna M. Is a great caregiver. She arrives on time, is polite, respectful and courteous. She works hard to accomplish all tasks needing to be done. She is pleasant and upbeat and we get along well.
Anonymous_1710861932
1
|
March 19, 2024
They could have let me know when a caregiver was going to be late. They could have communicated better with the client and provided quality caregivers.
LUCINDA C
5
|
March 19, 2024
They kept her company. They were very attentive and took care of her.
Jason R_7
5
|
March 7, 2024
It makes it easier to do other things. I like the attention to detail with the caregiver who takes care of my mom.
John '
5
|
March 5, 2024
The fact they are here 5 days a week, previously it was only three days once a month. Their service has been a much better one. They have been extremely responsive. We had several instances that they handled very well.
Lisa M_37
5
|
February 9, 2024
I am still quite involved with my loved one's care, but they have made things a lot easier for me. I have already recommended them. I like the communication from the office staff and the caregivers that they have sent over.
Nikki S_1
5
|
February 6, 2024
They had a great impact on my life because I was able to go to work while my mom was being cared for. I would recommend them because they were very responsive, scheduling was easy, and the caregiver was appropriate for our needs.
Sandra E_3
5
|
January 26, 2024
They provide me peace of mine because I know that I can do other things because I can trust that they are being taken care of. The girls we have a high level of commitment and care.
Robert S_96
4
|
January 9, 2024
My mom isn't that needy, we are just using them to kind of get her used to it. It isn't critical, so they don't have much of an impact. I would recommend them because they are very communicative and everyone that works there is easy to talk to and friendly.
Robyn M_3
4
|
January 4, 2024
The caregivers have been good at getting the client to where he needs. The agency can try and find more quality caregivers.
Karey R
3
|
December 20, 2023
They can have a better communication from administration. We had a very bad experienced with the first nurse. She sent him to the hospital. She wasn't experienced or trained at all. The supervisor was wonderful.
Donna L_20
5
|
December 14, 2023
They helped the most with driving him as he would want to go to the Casino and staying with him while he was there. I would recommend them because the people that they sent were very nice and professional. I always had a person show up and there was never a problem with that.
James M_71
5
|
December 8, 2023
I have to travel for work and could not be there, so having them was amazing. They are professional and they keep me informed. They try their best.
Mark A_12
5
|
December 6, 2023
I liked when they informed me of the condition of the wound and everything going on. I liked the professionalism and warmth of nurses. I never felt disrespected or out of place.
Anonymous_1701775741
5
|
December 5, 2023
They provided wound care for me. They were very professional, and they showed up when they said they would.
Shelley _1
3
|
November 16, 2023
Good at attending to my mother needs. Lacking in communication.
Anonymous_7672
5
|
November 16, 2023
They are always available and they are quick to react to help. I like that the care is excellent.
Mitchell C
4
|
November 7, 2023
Nothing to make my life easier at this point. They seem to be doing a good job.
Anonymous_7664
4
|
November 7, 2023
The caregivers could have communicated with each other better. I think that all of their staff was not trained at the same level. There were some that were good and some that were not so great.
Anonymous_7608
4
|
October 16, 2023
They can have more spoken interaction with Alfonzo. I like that they send the same women on a regular basis.
Stanette G
5
|
October 16, 2023
I used them here and there. They don't come daily. I think they are just very customer-oriented. I do like that. I like that they have been able to provide every time I have asked. I really liked all of the caregivers that have come.
Patricia P_33
5
|
October 4, 2023
If I needed help or had to run out someone was here for us. They were a big help and they did what ever I asked and they were very compassionate.
Debra W_17
5
|
September 14, 2023
It's been excellent. I like the communication and the quality of personnel.
Robert _15
3
|
August 25, 2023
The agency was very quick and understanding of the cancellation of services. The vetting of the employees could have been improved.
Robyn M_2
4
|
August 23, 2023
They are doing a good job by being there by helping with daily activities. So far things have gone pretty smoothly, they have done well with staffing us every day.
Nancy V_5
3
|
August 8, 2023
They could be more attentive to things that were going on. They could not provide us with care. I had a bad experience with them.
Ashley P_3
5
|
June 26, 2023
They have helped the most by giving me peace of mind for my loved one. I like the quality of the care and the flexibility of the services.
Sarah N_4
4
|
June 20, 2023
They do just about anything we ask them to, that is within their job limitations. We have beautiful caregivers, but we have had to fight to keep them.
MIchael L
5
|
June 8, 2023
They have helped the most with having someone there. They could improve with a little more communication with me, on who is going to be at the house.
Andrea V_2
5
|
June 6, 2023
The communication of the agency. I like how the care was personalized.
Kathy H_27
5
|
May 19, 2023
Before we had Brightstar, it was only us taking care of her 24/7. Now they come in and give us a break. I like the thoroughness of the agency and how they check in to make sure things are going well.
Stacy B_7
5
|
May 9, 2023
They have made our lives easier by knowing that she is safe and cared for when we can't be there. I like that the girls are angels on earth that come from BrightStar Care. They are so kind and capable.
Joe W_4
2
|
April 24, 2023
They couldn't make a greater impact on my life. I would have liked to see BrightStar Care not call every week and ask how the service is, if I have a problem I'll ask.
Robert D_41
5
|
April 5, 2023
They are controlling my wounds, so they don't get worse. They seem to know what they are doing and are easy to deal with.
Anonymous_5091
4
|
April 5, 2023
They kept my house in order. They assisted me with my daily services. The people they sent did a good job, but they're just not as good as my kids.
Hunter S
5
|
March 23, 2023
Before they started working, I wasn't able to do anything. I was stuck at the house trying to manage everything. I like their consistent scheduling. If our main lady has to call out, there is always somebody to fill in. They have easy billing. All the ladies we have dealt with are pretty professional.
Charles _2
5
|
March 22, 2023
They showed up with a confident and knowledgeable person. They are reliable.
Maribel M_2
4
|
March 7, 2023
They come to the house so I don't have to do everything. I like that they come to the house to provide services.
Nicole C_2
5
|
February 16, 2023
They have made it a positive experience because of the open communication. I would recommend them because they fill out a daily sheet, so I know what she did throughout the day.
Humana M
5
|
February 10, 2023
They always have a kind heart when I call in. I would recommend them because the caregiver comes in on time, and she does what she needs to do.
Sandra E_4
5
|
February 4, 2023
They have done so many things for my mother-in-law. They go above and beyond to help her. She likes to have her hair done, so they make sure she always looks presentable. I would recommend BrightStar Care because they are very good at communicating and working with the clients.
Cedric G
5
|
February 4, 2023
My nurse is understanding gentle, and supportive. Bright Star Care as an agency has been great. I really ecstatic about my nurse that I have now, Dawn.
Donna C_21
3
|
January 31, 2023
They need to hire more staff. I like the director of nursing.
HUMANA N
4
|
January 23, 2023
The caregivers were able to help me with taking a bath, changing my clothes, and doing laundry or other things like that as I have an issue with my back and struggle to do it. We had issues where they changed the caregiver all the time, which meant that I would have to train them on what to do each time and nothing would really get done because of that.
Mike B_21
5
|
January 9, 2023
They have helped her the most with being with her when I was not here. I liked the that personnel was nice.
Stephen william
1
|
January 9, 2023
the bad experience forever. I was sitting still 2 hours with no wifi services for entertainment etc. staff not being corporate
Annie M_9
5
|
January 5, 2023
The caregiver is willing and that helps tremendously. I like that they are very calm and they arrive on time. We like our caregivers. It is very efficient.
Mark C_23
2
|
December 29, 2022
They can make my life easier by being on time and having one caregiver. I would like to see the quality of care improved.
Jefferson B
5
|
December 22, 2022
They come and help me by sweeping and mopping the floor. I like that they are good communicators.
Beth P_7
5
|
December 6, 2022
They were helpful. I needed someone quickly and they acted quickly. They were very helpful in getting me the paperwork and getting someone as soon as possible.
Angelica R_1
5
|
November 22, 2022
They have helped me a lot. They have helped make my life easier. They come here instead of me having to go to a clinic 3 times a week. I like the nurses who have come to the home.
Marlene H_7
5
|
November 17, 2022
The agency sends really good caregivers. I like how the company is good at talking to me when they need to.
Felicia S
5
|
November 8, 2022
They helped by making my life easier and were conscientious about his needs. I like that they are committed to take care of the clients and the family.
Brian T_5
5
|
October 24, 2022
They have provided the care needed. The aides take care of me.
David B_58
5
|
October 24, 2022
I like that they text right away if I have a need. I like that their care staff is great.
Barbara _8
4
|
October 20, 2022
They keep him clean and mentally active. Their scheduling and communication with the clients need improvement.
Virginia E_4
4
|
October 13, 2022
They have provided care and the ability to stay home versus having to go into a home. I would like more consistency of caregivers. There is too much change in the caregiver.
Lynn H_5
5
|
October 10, 2022
They made our lives easier by keeping the client engaged and active, like running errands. I liked that they really tried to find us a good caregiver, and they succeeded!
Carmella _1
5
|
September 16, 2022
They are getting to know the family and the needs. If we have steady people it makes him feel comfortable. I like that they are very transparent.
Don C_10
4
|
September 9, 2022
The client has been happy with the caregivers. We have been happy with the caregivers assigned to her.
Ann R_18
5
|
September 7, 2022
It helps my daily life. I like that they seem to be organized and on top of everything.
Mario P_1
4
|
August 18, 2022
They have helped by being patient with my mom. I like the personal care they give my mom.
mashcraft
5
|
August 4, 2022
Carrie is the best caregiver I’ve ever had. She deserves the highest reward! We have fun and the day flies by
Carlos _1
5
|
August 4, 2022
The caregivers helped the client the most by doing what we needed them to do. They came in and they did the job. I liked that it was easy to communicate and make appointments. The nurses were really nice and comprehensive.
Clara _1
4
|
July 11, 2022
I need help, so it's good to have somebody who can provide that. They listen to me and they try to help.
Tracy H_2
5
|
June 17, 2022
The fact that they themselves were positive and supportive. I would tell someone that they are an experienced care giving company and tons of professional support.
Kristen M_4
5
|
May 25, 2022
Lindsey was fantastic. We could trust her to be with Amy without me or my mom with us. Liz was my contact person and she was fantastic and Lindsey was fantastic and both were excellent to deal with.
Anonymous_6120
4
|
May 4, 2022
It allows me to do some of my own things but I still have to keep track of things. I like the service but they are a little expensive.
Bill W_16
5
|
April 29, 2022
It benefited her life dramatically. I think the people they used for care are attentive.
Samantha W_1
5
|
April 5, 2022
My caregivers have helped me the most with daily chores and going to different doctors appointments. I like that they always make sure there's always someone that is going to be scheduled for me, even when the regular person can't show up.
Anonymous_5866
4
|
March 17, 2022
It is a peace of mind knowing that if something happens to my mom they are there. I don't really check in anymore, it just took a few months to deal with the space. A lot of their caretakers are a little too comfortable in the house. It is better now but it took a little while for that to happen.
Michele D_3
5
|
March 4, 2022
I overestimated how badly I was going to need help, but it was still helpful. I like that the personnel at BrightStar are very nice and compassionate.
Laura K_12
5
|
March 2, 2022
When we had them they helped tremendously. I like the caregiver they sent us.
Kasey N
5
|
February 19, 2022
I like that the agency makes sure I got my medication and vitals. I liked that the caregivers that I had were very knowledgeable.
Ken W_6
5
|
February 5, 2022
They give Bruce his infusion often. I like that they are professional and they do a great job.
Terri H_6
4
|
February 4, 2022
It freed up my time so that was invaluable. I didn't have to worry about my mom so that was super There must be some sort of standardized training that should be given to their caregivers so they could build a bedside rapport with the clients. They were stiff and impersonal. They need better training and they need better motivation.
Paula _2
4
|
January 26, 2022
The communication log makes things easy for us. They can accommodate the schedule well.
Walt J
5
|
January 20, 2022
They were knowledgeable; they gave us a break. They seemed friendly and worked with my parents.
Anonymous_5660
5
|
January 5, 2022
It has helped my mom with every day quality of life. They show up on time.
Misty Y
5
|
January 5, 2022
It's so helpful we can't go anywhere with out their help. The people have been kind and they show up on time.
Anonymous_5502
5
|
December 20, 2021
She was particularly helpful with moving us forward. There was at least one caregiver who was trained on Alzheimer's.
Anonymous_5495
5
|
December 20, 2021
It is helpful to have someone there to help her with daily chores and to be a companion. They seem very helpful when it comes to a change in schedule or something that needs to be done.
David _20
5
|
December 14, 2021
The company ensured that the caregivers took care of us 24 hours a day. The company was reliable and caring.
Kasie K
5
|
December 2, 2021
At some point, we had someone come and help with cleaning. The management was fabulous.
Beverly _2
5
|
November 12, 2021
It's been a big help, it has given me a couple of days to do what I want to do. The people they sent were very good and seemed very qualified.
Loraina S
4
|
October 6, 2021
We were having issues with them giving her her medication on time. I like that whenever we have concerns they are taken care of right away.
Monica D_1
3
|
September 24, 2021
The caregivers just sit there and watch her sleep. The scheduling and staffing needs to be improved.
Vivian P_2
4
|
September 14, 2021
I like the services, but it hasn't made any improvement on my health. Maybe I need more care. One particular nurse is very caring and does a good job.
Mari Y
5
|
September 4, 2021
When they get here they see how I am doing, make my breakfast and clean for me. They take me to doctors appointments and make life a lot more simple and better for me. I like the people that come and help me. The caregivers are really well trained and thorough.
Anonymous_5103
4
|
August 24, 2021
For the 2 days it took the stress off me. I really like that they had friendly caregivers. Just the cost could be better, that is all.
Michael _4
5
|
August 9, 2021
The person does what I cannot do. The service is very good.
Kevin G_4
5
|
August 9, 2021
They provided talented, professional, and caring CNAs to my mother. The CNAs we had were all very talented and well-trained and knew what they were doing. They were professional and showed a lot of sympathy for my mother. They helped not only her with her illness, but the rest of the family to help us know she was in good hands.
Cari _1
5
|
July 28, 2021
They listen to what our needs are, and they've gotten the right caregivers for my dad. They're reliable and professional.
Rhonda J_2
5
|
July 15, 2021
They have made my experience positive by following up to see if we are satisfied with the quality of care. I like the quality of staff at Bright star.
Jamie P_2
4
|
July 9, 2021
It is helpful to have someone here for my wife. I like that I can stay home and take care of myself.
Erik D
5
|
July 9, 2021
It has been very helpful. They are responsive and flexible.
Renee W_3
4
|
June 22, 2021
If the care providers could contact me directly if a caregiver is unfamiliar to call me directly to let me know. I like that they work hard to meet my schedule needs even if they are last-minute requests.
Anonymous_4958
3
|
June 15, 2021
It improved quality when we had someone competent. They could have had more staffing and had better quality service.
Karen K_28
5
|
June 2, 2021
Without them, it would have been very difficult to care for her. The caregivers were qualified and most of them were caring and BrightStar was very professional.
Juan R_3
3
|
May 14, 2021
They aren't really there that often, but the most important part is to help me with my therapy. They could help the person so they don't hurt, it seems like they don't really help.
Gordon S_4
5
|
May 14, 2021
They genuinely cared for him, and I think they made it easier for him to pass on. They showed up on time and seemed to be very supportive and considerate.
Anonymous_4819
4
|
May 11, 2021
They just weren't there very long. They provided great care.
Michael T_17
3
|
May 7, 2021
I think they need to communicate better. I like to see better communication.
Jay _1
5
|
April 24, 2021
I appreciated that they had full transparency so I knew everything that was going on. I like that they were able to get COVID care for my parents on short notice.
Pamela T_2
4
|
April 6, 2021
They had good information to share sometimes. They can improve on communication.
Matt J
5
|
March 29, 2021
The quality of the caregivers was the most important thing to me. I really appreciated her caregivers.
Kim _4
5
|
March 27, 2021
I am not a skilled nurse at personal care, I can help with food and such, but these people are skilled in helping her bathe and use the bathroom. For me it takes a lot of stress off of the family. The people they send out are very skilled. They are able to meet her needs.
Charles M
5
|
March 26, 2021
They have been very beneficial and helpful for me. They keep things clean and orderly. They've been dependably available on many occasions. When someone is ill or can't come, they have replaced them promptly.
Frankie D
5
|
March 26, 2021
They came over and helped me change and get me up to my antibiotics. I liked that they are very nice and efficient.
Antonio H
5
|
March 24, 2021
The caregiver was on it, she helped a lot with my stretches, she showed me how to do them so I could do things when she wasn't here. My caregiver that came to my house was always prompt and on time, she called before she got her, she was very efficient.
Larry L_11
5
|
March 4, 2021
I've got a wound on the side of my head that I can't see. Without them I would be in trouble. In the beginning I had problems but now I have a good nurse, so I'm happy with them. She's the best. For the most part they are polite and knowledgeable.
Norma J_3
3
|
March 3, 2021
It really helped me when they came. However, I was paying too much for what I was getting. I like that they come to my house.
Phyllis G_5
5
|
February 17, 2021
I'm very lucky. My healthcare has been terrific with them. They're very reliable.
John S_76
5
|
February 5, 2021
It makes it real easy on me. I am not in the medical field, so if the client gets a cut I wouldn't know what to do, for example. The communication is good, there is a lot of communication. They are here when they say they will be here.
Tom K_7
5
|
February 3, 2021
The agency is knowledgeable and responsible and great communication. The organization from the moment you call them to when you have a caregiver in the home is amazing.
Deborah A_2
4
|
January 21, 2021
They take care of everything I ask them to do. The consistency in timing of the care could be improved.
Joseph _3
4
|
January 16, 2021
They provided care for my wife and gave me a break, but there were some times when there were a little tardy. The people that came were always professional.
Michael P_9
5
|
January 8, 2021
I can do all that I need to stay healthy at home. It's a great convenience. I like that they have outstanding nurses. We've had the same once for a long time as well.
Maria B_8
4
|
January 7, 2021
The time of the caregivers keep changing and needs to be more constant. There are constant change of caretakers for the client.
Ambrose P
5
|
January 6, 2021
They treat me well and do a good job for me. The nurse, Terry, is good. The caregiver is on time with no delays.
Brenda J_4
5
|
December 15, 2020
My nurse would check my vitals. The therapist would help exercise me. My nurse and therapist was great. They were dedicated to helping me.
Anonymous_4378
5
|
December 7, 2020
Everyone they have sent has been good and the communication has been great. I think just being professional and staying in contact with us has been the most helpful.
Wendy _2
5
|
December 3, 2020
It allowed my husband to go to work and not have to rush home at lunch time. They were willing to switch caregivers for me when the first didn't work out.
Albert B_3
3
|
November 21, 2020
When they're here they're alright. They move caregivers around sometimes to different days then preferred. They need to improve on their scheduling.
Chris _3
5
|
November 20, 2020
It was a dependability for my mom and it re-leaved stress for me. I already have.
Robert
5
|
November 12, 2020
They do the dishes. They tell me if there are issues with my caregiver not coming.
Kenneth K
5
|
November 6, 2020
They do my laundry and make my bed. I have already recommended them to people because I have had good luck with this agency.
Ramon V
5
|
November 6, 2020
I don't have to do anything for the wound, so it's a big help for them to come out here. They're always there. My nurse said I could message her if I had any questions.
Shannan S
4
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October 21, 2020
It was very helpful, it was what we wanted. We were very grateful, because all three of her kids live out of state. We knew someone was there. We had great communication, but there was a lot of turnover and not much consistency. For a woman with dementia, having different caregivers all the time was hard for her.
Callie B
5
|
October 14, 2020
I noticed they worked really hard to accommodate our schedule. I like that they are easy to work with.
Mitchelle B
5
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October 9, 2020
I need some IV medication and it's delivered to me well. I like the level of service. I don't have any problems with the nursing or medication.
Anonymous_4151
5
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October 7, 2020
I'm able to depend on them. I feel like he is being taken care of while I am away. They are efficient.
Anonymous_4033
4
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September 17, 2020
My dad thinks of this as more a housekeeping thing instead of helping with his health. This agency provides a plan of care to make sure things go smoothly.
Cheryl _2
5
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September 17, 2020
I don't live there, I trust the caregiver and am relieved when she is there. I know he is in good hands. They have been fine, the scheduler is very responsive.
Edgar P
5
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September 15, 2020
They help the most in helping me move my legs. I like that the company is very attentive.
John _4
5
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September 14, 2020
They take care of my loved one and make them happy. They show up on time and do what they say.
Donna R_17
5
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August 25, 2020
From the company, everybody that I have dealt with is friendly and informative and professional. Their caregivers are wonderful, they do everything really well. They take care of the patient.
Anonymous_3961
5
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August 11, 2020
They do what I ask them to do. They have sent me two really excellent caregivers who seem to be well-trained.
Cathy _1
5
|
August 11, 2020
They did wonders in getting the client to move. They took care of the client's physical needs. The ladies who were managing were always careful to make sure that every time slot was covered. They were honest about the quality of caregivers who were sent.
Nancy H_16
3
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August 11, 2020
Some of them clean my house like they should, while others watch television. They need to show up on time, they are consistently 15 minutes late.
Danette "Dani" P
5
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July 22, 2020
They help by fixing my breakfast and lunch. I like everything about the caregivers and that lady from the office has helped us.
Kathlyn B
5
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July 22, 2020
The caregivers had to help her with rehab and they helped teach me things and are always very good with my mother. They fill the need that we have and everything is well managed and everyone is very capable.
Carl G_2
5
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July 16, 2020
The most helpful part is the medicine I get. I like that caregivers are always on time and they do a good job.
Mark S_12
5
|
July 16, 2020
Without the infusions I have more issues with my legs. I have been very happy with my nurse.
Adalice G
5
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July 10, 2020
They help me by doing my daily living activities. I like the flexibility of the services.
Paul S_10
5
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June 12, 2020
It took the load off of me. They were very flexible on the scheduling and you could tell that they cared.
John A_28
4
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June 5, 2020
They are helping me get my foot healed. My progress stalled, though. I like that they're punctual, thorough and knowledgeable.
Irene B_4
5
|
May 22, 2020
She was concerned about my overall health and always took my vitals. They normally communicate well with you especially the nurse.
Anonymous_3767
5
|
May 15, 2020
We had a good experience with most of the people from BrightStar Care, but the last lady who came in did something I didn't like at all. She spent the night with him and when she moved him in his bed he was left naked with only a diaper. He had Parkinson's so he couldn't move. I wanted her to move him and she refused to because she said he was too heavy.
Arturo L
5
|
May 15, 2020
They helped me a lot. They helped me a lot with my therapy with coming home and being on time. They are great. They were a very personalized service and really great.
Nancy _8
4
|
May 7, 2020
I hired an overnight nurse to look after my husband so I could sleep every now and then. He was not very happy with her but I did get to sleep a few hours. I was able to go to sleep. The first two nights were better. It is okay. They were pretty reliable. The people and the organization is run well.
Julie D_1
5
|
April 20, 2020
It helps me and it helps my mom, it helps me get some rest and it helps my mom make sure that she gets fed and takes her pills. I like that they are flexible. I can move the hours and add an hour here or there, that is very helpful to me.
Sharon T_4
5
|
April 8, 2020
The client couldn't cook as much and take care of himself and his wife, so their care helped him a lot. It eases my mind. I felt that it was handled very professionally and personally.
Tim Y
5
|
April 8, 2020
They accommodated me very well were very understanding of my schedule. I liked that the people they had here permanently were wonderful.
Alice C_3
5
|
March 10, 2020
They have given me some freedom so I can get away and not worry or be concerned. They have been good at communicating, which is important. They are also great at finding the right person.
Linnie H
5
|
March 9, 2020
They help me exercise and stay balanced. The girl that comes is very nice and I like what she does.
Stephen G_4
4
|
February 21, 2020
My mother is starting to have issues. She is stubborn and hard to deal with and they have patience with her. It is a life saver for our family. They should monitor the people they send out. They sent out a person who was sick to my 99 year old mother. My mother ended up taking care of her.
Judith S_4
5
|
February 10, 2020
They help me shower. I like the caregivers they send me.
Gabriel Z
4
|
January 22, 2020
They are pretty good. They help me with whatever I need. They do a lot of work for me.
Paul _1
5
|
January 16, 2020
My arms and legs don't move, but with Kim and her care, she made my trip to Vegas and my new life very happy and enjoyable. The nurse that I had in Las Vegas was wonderful and did a great job taking care of all my needs.
Edith E_1
5
|
January 16, 2020
They help the most by giving me some free time without worry. I like that they seem to understand just what I need.
Corinna W
5
|
January 9, 2020
The most helpful part is being able to call someone and have them send someone with a 24-hour notice. Even when I forget to give them notice, they still find someone and have someone here. The providers are really nice, and it is a no-fuss service. They are super flexible.
Linda S_18
5
|
January 7, 2020
She is always on time. She is attentive to my needs The delivery is on time. She makes sure my mental state is okay. If I had a bad night, she knows.
Hector G
5
|
December 18, 2019
They taught me very well how to do the exercises. I took advantage of that. When they left, I practiced. They treated me very well.
Vicki W_2
5
|
December 12, 2019
They are gentle and patient. She just knows what to do. She was very caring.
Ramon _1
5
|
December 5, 2019
They attended me well. They give good service.
John W_21
5
|
December 5, 2019
I have no inconveniences. I have them come once a month, and I have no problems. They are on time and do a good job. I have good service from the nurses that come over.
Pier P
5
|
November 19, 2019
They do everything they can to keep my morale up when I am feeling low. The care they are providing is good, quality care. I am a better person for it. They are prompt, courteous, knowledgeable, professional, and a joy to be around.
Anonymous_2864
5
|
November 8, 2019
They helped the most by assisting with caring for my father. I like that this agency was very caring, prompt, and courteous.
Richard` S
4
|
October 21, 2019
They are very good with my wife. They have a good attitude. They could improve their scheduling.
Alejandro G
4
|
October 14, 2019
My nurse takes care of me and all of my needs, and she always watches me. They need to improve by having more communication with their clients.
Regina S
4
|
October 8, 2019
They could have tried to match the caregivers based on personalities. I like that they were very receptive, professional, and responsive.
Rogelio
5
|
September 23, 2019
They help with my leg and everything else I need. They are so loving and caring.
Victoria K_1
5
|
September 23, 2019
She was there to take care of the wound because I couldn't have taken care of it. I couldn't see the wound. She was very sympathetic and good with me.
Mary A_45
5
|
September 12, 2019
My loved one had been hospitalized and couldn't take care of herself, and they came right in and took care of her. They've always given good care. I have no complaints.
Carol L_13
5
|
September 11, 2019
They make my life stress free. I can go out and not worry. They work well with my mother. They send people that understand her.
Debbie C_5
5
|
September 9, 2019
They allowed us to be a family while someone else handled the showering and toileting. My loved one didn't like the agency for a while. However, for the last few months, the care was great and the caregivers were phenomenal. My loved one even liked them.
Baig L
4
|
September 5, 2019
I needed them to take me to the doctor or grocery store. I like how they were very courteous.
Dick P
4
|
August 22, 2019
We are working on things as we go, but they get her up in the morning. They don't really shower her and get her breakfast. We have been happy with the services.
Lou G
5
|
August 20, 2019
They have provided good caregivers, and I've had them provided for hospital stay and for the day care as well. I like the way they care about their clients, and they check in on us. I love the caregiver.
Denise S_6
4
|
August 14, 2019
Since I don't drive, it allows him to keep up on the medical appointments he has and to go around the community. They were willing to start right away, and once they did, we've stayed with the same caregiver.
Gretchen C
5
|
August 6, 2019
It's been very helpful for me. They have been able to give me a break from the care. They were friendly, and it was easy to do business with them. They were dependable.
Marcia E
5
|
July 12, 2019
Financially, it is a strain because it costs $80 to let an LPN come out. It is expensive. It eases my burdens when I go on vacation because I can count on them. I need it, and they are there. I like that they are organized. Someone from the office calls me back or texts me back with a confirmation on if the person is going to be there.
Virgil _1
5
|
July 12, 2019
They help by cleaning the house and taking care of my wife. The person that comes out to the house is who represents the company, and the one that I have now is very good.
Patricia C_9
5
|
July 12, 2019
The nurse comes in and addresses my wound. I like how they send a lady here. She was very good and prompt.
Trey R
5
|
July 9, 2019
They gave me a good nurse at times. When we ordered equipment, it would take weeks for it to come in. The nurse was really great and friendly.
Tammy H_5
4
|
July 4, 2019
They have specific caregivers to come over consistently. Monday through Friday, I am happy as a clam. They need to improve communication and consistency.
Sue B
5
|
June 21, 2019
They have helped me the most by providing the people who help me. I like that they are reputable.
Farrow S
5
|
June 7, 2019
They were very attentive to my mother, which gave us free time to do other things to help her. The personnel were excellent and the response time was excellent too. It was easy to make appointments.
Andy _1
5
|
June 7, 2019
They assisted in home care for my mother who has Alzheimer's and dementia, so it had to be done in order for me to continue employment. They absolutely had a positive impact in that way. They are pretty reliable and they show up when they say they will.
Ingrid M_1
5
|
June 7, 2019
It helped a lot. It allowed me to leave the house for two hours and breathe. My husband had the last stage of Alzheimer's, so it was hard. Every caregiver that came in was caring and ready to take care of my loved one.
Sabrina _2
5
|
June 7, 2019
The caregivers, especially one, was my grandparents' favorite. They were always looking forward to Fridays when she would come in. They were always on time and got everything done in the time that was scheduled.
Julio M_1
4
|
May 16, 2019
She helps me with things that I can't do. They need to come in at the times that they say they will.
Elizabeth _3
5
|
May 16, 2019
I liked knowing my dad was being taken care of well while I was gone. I was comfortable. I'd like the caregivers to get here on time. They were late twice without telling me.
Manny L
5
|
May 4, 2019
They help in everything, like discussions. If there are problems, I discuss it with them and they straighten it out. I like the people most.
Kim S_4
5
|
April 5, 2019
I am providing the service for someone else, and it has made all the difference in the world in his life. He is able to function in ways he could not before. They are very responsible. They are professional and caring. They are also very accommodating.
Anonymous_1753
5
|
April 4, 2019
They make things easier with the administration in the home. I like the nursing staff.
Eric C_1
5
|
April 4, 2019
When they come out, they take good care of my loved one. They leave the house clean. Their staff is very professional, and they show up on time.
Jim C_7
4
|
March 20, 2019
At the time, it was very good. They also helped with the colostomy bag. I don't know what they could do better. It is all up to their personnel.
Margaret S_10
3
|
March 6, 2019
I have been robbed twice in the past two weeks. They were rings that were valuable to me. I like some of the other caregivers. They are never on time. I have sat around for hours waiting for them to take me to an appointment.
Lydia D
5
|
February 23, 2019
They were able to provide the services that our family needed at the time, and alleviated me from doing everything. I liked their professionalism, punctuality, level of care, and the tenure of their LPNs and CNAs.
Amy M_4
5
|
February 5, 2019
They did serve her for 24 hours and I saw that they were courteous to do so. I like that they were caring, compassionate, and responded to my request for specific things, like singing for her as well.
Anonymous_1277
5
|
January 24, 2019
They were communicative. The caregivers were well trained.
Debbie _2
5
|
January 18, 2019
We've had someone there who is caring for him. They are an extra set of eyes. They just seem to care.
Gloria C_5
4
|
January 8, 2019
They try to have people on hand, if someone can't come. They people they've sent have been helpful to me. The office could be faster at responding. I would like them to call me back.
Horacio L
5
|
January 8, 2019
They help me with doing my exercises. They showed me how to do the exercises. Everything they did was alright and good.
Chris P_1
5
|
December 18, 2018
They have helped us out with providing required care for a disabled person. I like how they have good quality caregivers.
Virgil R
4
|
December 15, 2018
I'm not able to drive any longer, so they make it so I can get around. I get along pretty well with BrightStar Care.
Kyle _1
4
|
December 4, 2018
They could be more flexible in what they do in each visit and provide what we need. We would like advance notice of the caregiver's abilities before coming, such as if they can drive and provide transportation or not. They could have better communication. My mom has struggled with finding someone to talk to about getting a caregiver to come in.
David "Dave" D
5
|
December 4, 2018
They are very professional and did their job very well. For 3 weeks, they made it very easy for me. They did everything that they were supposed to do. The people were well-trained and easy to get along with.
John O_5
4