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Right at Home St. Louis Central

121 Hunter Ave, Ste 201, Saint Louis, MO 63124

(314) 462-2624

Verified Partner

4.6

(176 reviews)

Offers Home Care
Top rated on Caring.com

2021, 2022, 2023

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Reviews of Right at Home St. Louis Central in Saint Louis, Missouri

4.6

(176 reviews)

    Top rated on Caring.com

    2021, 2022, 2023

    View More

    Provider of Choice 2024Employer of Choice 2024Leader in Experience 2024
    Home Care Pulse Certified 2024

    Randy D_1

    4

    May 14, 2024

    I am a current client of this provider

    They cook for him. They are easy to work with.

    Katherine "Katy" V

    4

    May 13, 2024

    I am a past client of this provider

    It made it a whole lot easier for us and for my dad. The illness had become a huge burden on my dad because she became less able to walk. We didn't have to run out there every time our dad would panic. He'd still call and we'd say "Dad, where's the aide?". It gave us more peace of mind that we didn't have to jump every time he called because it wasn't the crisis he indicated it was. My brother dealt more with the aides on a day-to-day basis, but we liked the fact that she had twenty-four hour care. Two aides worked twelve hours a day. Overall care was good, but communication could be improved.

    Laura A_12

    5

    May 13, 2024

    I am a current client of this provider

    They have helped me the most by contacting us often. At the beginning, they were really interested in what we needed. We like that. They always say that they have someone when we need them, and they are flexible.

    Randy M_8

    5

    May 13, 2024

    I am a past client of this provider

    The provided relief for me. They always found someone to help out, even in a short time window. They spent time on the phone to explain things.

    Lilly S

    3

    May 6, 2024

    I am a past client of this provider

    I feel like it was a staffing problem. They caregiver was not helpful.

    Barry R_2

    5

    April 24, 2024

    I am a current client of this provider

    It's been hard to get used to it. Our kids decided we needed it. We are both 88, it's nice to have help. We like our caregiver.

    Michelle L_15

    5

    April 11, 2024

    I am a past client of this provider

    I like that the caregivers were able to come out, and it was easy to reserve their time. I liked Right at Home because the people that came were very nice and prompt.

    Daniel H_11

    5

    April 11, 2024

    I am a current client of this provider

    They give me peace of mind that someone is there with him and making sure he is okay. They are very flexible at the times they can't come.

    Gladys H_4

    3

    April 3, 2024

    I am a current client of this provider

    They have been friendly to me. They will leave you alone if you want. I like that they do what I need to. My caregiver will do what she sees needs to be done.

    Bob P_8

    5

    March 22, 2024

    I am a past client of this provider

    They were able to take her out when she wanted or keep her entertained indoors when the weather didn't permit it. I liked the caregivers they sent out.

    Patricia & Barry R

    5

    March 22, 2024

    I am a current client of this provider

    It makes my life easier. I like that they send someone that comes every time and they do a good job.

    Judy C_22

    5

    March 15, 2024

    I am a current client of this provider

    They provide all the therapy I need. I'd tell them the services are good.

    Suzanne "Sue" L

    5

    March 15, 2024

    I am a current client of this provider

    They have been able to communicate well. I like that they are dependable.

    Dorothy R_13

    5

    March 8, 2024

    I am a current client of this provider

    It's been fine. It gives me the freedom I need to do things I need to do. I also feel comfortable knowing somone is with my husband. I would say that they try to get a good person to care for my husband.

    Kelly D_8

    5

    March 5, 2024

    I am a past client of this provider

    They were very personable. They worked well with my mom.

    Marie P_16

    5

    February 20, 2024

    I am a past client of this provider

    The care was great for her, and we knew someone was there to be with her. They were very easy to work with scheduling. They were very client-centered.

    LLoyd G

    5

    February 15, 2024

    I am a current client of this provider

    They free me up so I can get out of the house. I like the people who work for the agency.

    Cassaundra S

    5

    February 7, 2024

    I am a past client of this provider

    It was great, I had no complaints. They got me where I needed to be safely and returned home. I was happy with the service.

    Staci S_1

    4

    February 7, 2024

    I am a current client of this provider

    They come so I am able to go to work. Most of the caregivers, she has liked for the most part. The people are very nice.

    Sheryl G_3

    5

    February 7, 2024

    I am a current client of this provider

    I like that she has gotten much better and is down to twelve hours. I like that I can go into my phone and see pictures of the caregivers and schedules.

    marciahandler

    5

    September 7, 2023

    I am a current client of this provider

    I have been very pleased with all the girls and the service. They are very caring and open to any requests. They are a pleasure to have around.

    Barbara S_45

    5

    July 27, 2022

    I am a current client of this provider

    She really likes her caregivers and they always provide back up caregivers. I like that they there for my mom. They never leave her alone.

    Janice O_4

    5

    June 17, 2022

    I am a current client of this provider

    I asked if they could do a meet and greet. They don't do that but I think that's helpful. We were impressed with the case manager. They were extremely compassionate.

    Cynthia F_4

    5

    June 9, 2022

    I am a past client of this provider

    They were good, the client missed them when they left. I like the flexibility and they were punctual.

    Harriet S_1

    5

    May 3, 2022

    I am a current client of this provider

    On a scheduled basis, they have someone help her with her walking. I like the staff that they send.

    Linda D_25

    4

    April 5, 2022

    I am a current client of this provider

    The services provide security so I know my mom can get bathed and get food without hurting herself. I would like more consistency in providers.

    Bryan S_1

    5

    April 5, 2022

    I am a current client of this provider

    Tim gets him up and out, moving and engaged with the world. I like the gentleman, Tim. Every week they give me an invoice.

    Anonymous_5827

    5

    March 17, 2022

    I am a current client of this provider

    It has made life easier for me since it gives me a break when they are here since I'm my mother's primary caregiver. I like that they know the type of person to send for my mom.

    Adrienne P

    5

    March 4, 2022

    I am a current client of this provider

    They're my transportation, so they're very helpful. I like that they're on time, and they're very nice.

    Virginia B_8

    5

    February 14, 2022

    I am a current client of this provider

    They organize her medication so she can take them as scheduled. They come on time and have great follow through.

    Leslie G_14

    5

    January 24, 2022

    I am a current client of this provider

    If I need them, they seem to always be able to accommodate me. I like that Right at Home is dependable. They are always here when they say they will be.

    Sue M_13

    5

    January 11, 2022

    I am a current client of this provider

    They have really helped me by giving me 6 hours of time so I can do other things for me and my family. I really like that they are caring, kind, and thoughtful.

    Ward M

    5

    January 5, 2022

    I am a past client of this provider

    He came when he needed to be here and worked with us. They worked with me and they listened to me.

    Barbara M_57

    5

    December 15, 2021

    I am a current client of this provider

    My caregiver encourages me all the time. I like the caregiver they sent me. I get along real well with my caregiver. I'm very happy with this group and especially my caregiver, Laura.

    Gertrude H

    5

    December 6, 2021

    I am a current client of this provider

    It's made a lot of stuff possible. I'm able to stay here for periods of time but I work, so it helps to know someone is there. I like that they keep us posted even if there's a problem.

    Shauna F

    5

    November 3, 2021

    I am a past client of this provider

    The caregiver was kind and attentive.

    Carol and Robert S

    5

    October 26, 2021

    I am a current client of this provider

    They help a lot by doing what they say they are going to do. I like the people that are caring for us, they are excellent.

    Lisa C_11

    5

    October 4, 2021

    I am a past client of this provider

    They did some light house keeping, laundry, and they made sure she showered safely. I liked the ladies that were very caring and efficient.

    Tatiana T

    5

    September 9, 2021

    I am a current client of this provider

    They helped me in everything I needed. They help me a great deal with getting an escort.

    Janet T_8

    4

    July 28, 2021

    I am a current client of this provider

    They help with laundry. It depends on which person that is sent. There are several people that come. Some are good and some are average. Mostly we are satisfied.

    Sister Mary Teresa B

    5

    June 23, 2021

    I am a current client of this provider

    Their service is excellent. They are helpful in every way. I like that they are so sweet and so helpful. They are very courteous.

    George F_9

    4

    June 14, 2021

    I am a current client of this provider

    They make sure the client is safe, that he is fed, that he has taken his morning pills. They should be more consistent and reliable in their services.

    Sue M_16

    3

    May 27, 2021

    I am a past client of this provider

    I wanted the caregivers to interact and engage with my mother, but they never did and they just watched TV. I disliked the quality of caregivers they sent.

    Mary Z_3

    5

    May 20, 2021

    I am a current client of this provider

    They are very friendly and nice. I like that they are very prompt and they do what they are supposed to do.

    Mary Jane M

    4

    May 14, 2021

    I am a current client of this provider

    They give me transportation to all of my doctor's appointments. Sometimes, they get confused even when you've explained when you need a person at a certain time. The client knows the correct time, but it's messed up at the office.

    Edward R_7

    3

    May 11, 2021

    I am a past client of this provider

    They could have done a lot more, like doing laundry, but I did that. I didn't want them to use my things. Several of the people had little experience, they weren't really aware of things. One lady had just one day of experience.

    Joan D_7

    5

    April 6, 2021

    I am a past client of this provider

    They picked me up and waited for me at the hospital and then drove me home. They transported me to and from the hospital for a medical procedure.

    Anonymous_4616

    5

    March 19, 2021

    I am a past client of this provider

    It was great for the one day that I had them. They were available. I liked the people I interacted with. They were very caring.

    Al K_2

    5

    March 8, 2021

    I am a past client of this provider

    It was hard for me to get around. I was able to sit and didn't have to do the chores. They could not do enough for me! They did everything for me. They were fantastic.

    Beth R_1

    5

    March 3, 2021

    I am a current client of this provider

    I couldn't function without them. They provided top quality, intelligent, helpful people to take care of me. I would tell a friend that they're wonderful people.

    Anonymous_3994

    5

    February 23, 2021

    I am a current client of this provider

    They help her do grocery shopping. I like that they are accommodating for my moms needs.

    Bernice M_2

    4

    February 9, 2021

    I am a current client of this provider

    She does a good job helping him with his bath and doing his laundry. I would recommend them to anyone.

    Celeste E

    3

    February 3, 2021

    I am a current client of this provider

    Some are good and some are not, but none of them stay long so I can't get to know them. The people in charge are very nice to me. They try to make sure I get help.

    Anonymous_4418

    5

    January 18, 2021

    I am a past client of this provider

    They helped by driving me to and from the hospital. I absolutely needed that service. I liked that it was easy to arrange.

    Suzanne W

    5

    January 12, 2021

    I am a current client of this provider

    Wade is insistent on having Julee and no one else. She keeps us involved in his health care. We've fortunately had good luck with only having one caregiver for the majority of the care.

    Jan G_4

    5

    January 7, 2021

    I am a current client of this provider

    They spend their day with my husband and he is being taken care of and I don't have to worry. We have used them two times and they are easy to work with.

    Nancy S_31

    5

    December 28, 2020

    I am a current client of this provider

    They help me by doing things that I can't do without complaining. They are very capable to provide care.

    Donna and Jeff L

    4

    December 21, 2020

    I am a past client of this provider

    We wouldn't have been able to get the surgeries done if we didn't have someone to pick us up. I had contacted them and let them know where we were and when we needed to be picked up. The driver was there just on the other side. They never told us what the driver looked like, or what their car looked like. The driver's car was not clean. We stood there waiting for 30 minutes looking at the driver before we realized that was the driver.

    Anonymous_4322

    4

    December 11, 2020

    I am a current client of this provider

    The caregiver I have right now has been helpful, but some of them won't do exercises with him. They need to improve their communication with their workers.

    Sue B_17

    5

    November 21, 2020

    I am a current client of this provider

    I really needed the help, and they have been phenomenal. I like that their employees show up on time, they look good, and are pleasant.

    Don R_6

    5

    November 12, 2020

    I am a current client of this provider

    It is a very sensitive field that they are all in and I am sure competition is keen. They deal with people ill at ease, so it takes astute and understanding employees and they have that. The services are up to par. They are very professional.

    Dave S_2

    5

    October 22, 2020

    I am a past client of this provider

    They were there for him while we were gone. They took good care of him. My wife's mother had Right at Home care and they really liked them. I knew what kind of services they offered and how excellent they were.

    Richard N_8

    4

    October 8, 2020

    I am a current client of this provider

    It makes it a lot easier, it is more convenient, knowing someone is there. It takes a lit of stress off of me. There is a good comfort level. We need around the clock caregivers, and we need more cohesion among the caregivers. We've had a few cancel shifts starting out.

    Sherrie H_1

    5

    September 16, 2020

    I am a current client of this provider

    He can stay in his home because of them. I like the nurse that is always available if I have issues.

    Marty O

    4

    August 25, 2020

    I am a past client of this provider

    It's been going well. The caregivers who have been coming regularly know the routine. Sometimes the helpers take the day off, and they can't find anyone to replace them.

    Susie K_1

    5

    August 21, 2020

    I am a current client of this provider

    I could tell that the caregiver knew what she was talking about based off of what she said. That is important to me. I would tell others that I liked the caregiver that we had. She was very knowledgeable.

    Susan S_2

    5

    July 21, 2020

    I am a past client of this provider

    They helped the most in being able to keep Gearlene at home. I like that the agency is consistent and has great follow through. They have great communication.

    Sue B_13

    1

    July 15, 2020

    I am a past client of this provider

    We had one really good one who took care of my mother overnight for three nights, but then she moved. They never bothered to call me and see how we were doing.

    Provider Response

    Sue, I am sorry that you feel that we were not responsive to you and didn’t follow-up with you while we were providing care for your mother. I know we had some inconsistency in providing a the same people when we were filling in around your other agency’s hours. One of our top priorities is to create caregiver and client relationships that work well for both people as it creates stability and sustainability in meeting clients’ needs. Our nurse care managers make every effort to be in contact with clients and their families to ensure that we are meeting expectations for care and I wish we had known that you desired more frequent contact from us. We take the client satisfaction survey process that you so generously provided feedback to, very seriously. The comments that you have given us will be carefully evaluated and process improvement for our Agency will be initiated in the area of communication. As painful as they are to hear, negative experiences provide us with an opportunity to make changes in how we operate so that we can fulfill on our mission “to improve the quality of life for those we serve.” Barbara Madison, BSN, RN, CMC

    Lori

    4

    April 10, 2020

    I am a current client of this provider

    We have hired Right at Home St. Louis Central and so far it's been good. They provide my father with some personal assistance and some travel help to dialysis. So far, the caregivers have been prompt. We have good communication with the agency as well. We started out with 12 hours a day and now cut back to 6. We have 2 different aides that come in.

    Darlene M_5

    4

    March 10, 2020

    I am a past client of this provider

    He would get confused sometimes and forget who was there. It didn't work well for him. It gave me a chance to get out a little bit and do some things like shopping.

    Robert E_7

    5

    March 5, 2020

    I am a current client of this provider

    They coordinate well between themselves. If I tell one of them something they pass it on to the others so everyone is on the same page. I like that they listen to me and seem to really care. They are professional.

    Anonymous_3379

    5

    February 26, 2020

    I am a current client of this provider

    The care was nice, but she wasn't the best match. They're dependable and they screen their employees well.

    Tracy O

    4

    February 7, 2020

    I am a current client of this provider

    He wouldn't have been able to stay at home without them. We had a variety of caregivers, so more consistency would be helpful. I had a few issues where people didn't show up. I hired a company so I wouldn't have to worry about that.

    Barbara B_24

    5

    February 7, 2020

    I am a current client of this provider

    They follow instructions if there is something we like or don't like we feel comfortable telling them. I like that they have good open communication.

    Monte S

    5

    January 17, 2020

    I am a current client of this provider

    Lately it has been positive, it has gotten better than before. They are punctual, we have had a few mishaps in the couple of years we've been here. The girls have been better, neater, and more mature lately.

    Wayne J

    5

    January 16, 2020

    I am a current client of this provider

    The caregiver does everything for us. A lot of the agency's people are fantastic, but some aren't that great. I've got to say that Right at Home really tries to work with me to get me good people. Although, when I first started, I almost left them because they couldn't get me good people. It's been about a year since I've first started, and I had 24 hour service. People would fall asleep, so I talked to the agency quite a bit about what I wanted. Since then, it's been fantastic.

    Diane S_23

    5

    December 18, 2019

    I am a past client of this provider

    I know that they will do what they promised to do. I like the owner and the director of nursing because they are dependable.

    Anonymous_3042

    2

    December 12, 2019

    I am a current client of this provider

    I am constantly reducing my hours with them because I am not needing them as much. They say that they do light housekeeping, but then do not do that. I would like them to at least sweep the floors. I would not recommend them. They could provide the services that they say they will provide.

    Provider Response

    It is always good news when clients are able to reduce their hours because their health is improving and they no longer require as much assistance as they once did! However, I am sorry to hear that you were disappointed with the light housekeeping services that we were to provide for you. I wish I had known that the sweeping, dishes and/or other housekeeping tasks were not being done to your satisfaction. Our monthly supervisory visits are designed to ascertain if care and assistance is being performed as prescribed on your care plan and determine if you are pleased with our services. If we failed to adequately explore this issue with you, I apologize. I never want a client to feel like we are neglecting important tasks or that their requests for improvement of our services is being unaddressed. We will address this immediately with your care team members and see if we can earn your trust and satisfaction once again. Barbara Madison, BSN, RN, CMC

    Sherry S_1

    5

    November 22, 2019

    I am a current client of this provider

    It makes a big impact because my mom is on hospice and it allows us to have a little respite time. I like that they are dependable, on time, and the caregivers are attentive.

    Jim A_4

    5

    November 16, 2019

    I am a current client of this provider

    I do not have to worry about my mom during the day because she is well taken care of. They are nice and friendly. They do the job well and they are always on time.

    Trish L

    5

    November 8, 2019

    I am a current client of this provider

    They help with taking care of my mother-in-law, who has dementia. I like their follow up, communication, and most of their caregivers.

    Peggy W_4

    5

    October 29, 2019

    I am a current client of this provider

    The caregivers do things for me that I'm not able to do myself. One person the agency sent was very easy to converse with, but the other was not.

    Esther M_2

    5

    October 11, 2019

    I am a current client of this provider

    They help by giving me a giant break. It is helpful to have someone else here who can meet her needs. I like that they have been very responsive.

    Anonymous_2675

    5

    October 11, 2019

    I am a past client of this provider

    We only had her twice, so it was hard to tell. She helped with household items. They seemed organized, and the process was easy.

    Sarah R_6

    5

    October 8, 2019

    I am a current client of this provider

    I am very distant from them, but knowing they are being taken care of has been amazing. The consistency has been amazing. They have had the same caregivers every time. If there has been issues, they take care of it without anyone having to worry about it.

    Anonymous_2499

    1

    September 26, 2019

    I am a past client of this provider

    People didn't show up. They were unreliable. I think that they need to scan their employees better.

    Provider Response

    I am so sorry to hear that you experienced unreliable service with our agency. I wish I could have an opportunity to speak to you about the service failure and to reassure you that all of our caregivers undergo very thorough screening, background and work history/reference checking before they are offered employment at Right at Home of St. Louis. I wish I could say that it ensures that everyone we hire will be 100% reliable and aligned with our mission “to improve the quality of life for those we serve” but sometimes we miss the mark. Fortunately, a caregiver not arriving at an assigned shift doesn’t happen very often, but when it does, it is disruptive and disappointing, to say the least. I don’t know if we had the opportunity to try and make up for our lapse in customer service, but I am truly sorry and we would appreciate the opportunity to discuss it with you. Barbara Madison, BSN, RN, CMC

    Kathleen H_4

    5

    September 26, 2019

    I am a current client of this provider

    My loved ones and I live a long distance away, so this agency acts as our eyes. We act accordingly to what the agency says because we can't see what's going on ourselves. They're professional, flexible, and responsive. They get back to me when I ask them to.

    Jim W_18

    4

    September 11, 2019

    I am a current client of this provider

    They have helped the most by providing help. I like that they realize my needs.

    Sue R_5

    5

    September 10, 2019

    I am a current client of this provider

    They are very good at transferring my father from wheelchair to bed and that type of thing. All of their caregivers have been wonderful. We haven't had a single problem with them.

    Charlene W_1

    5

    August 20, 2019

    I am a current client of this provider

    They have helped her the most by allowing her to stay in her own home. I like that the caregivers they send out are really good.

    Linda B_16

    5

    July 31, 2019

    I am a past client of this provider

    They were understanding towards her and what kind of care she needed. They were very nice, knowledgeable, and responded quickly.

    Claire A_2

    5

    July 16, 2019

    I am a current client of this provider

    The services are essential and since I'm quadriplegic. I need the extra help. They really know me as a person.

    Arthur B_2

    5

    June 18, 2019

    I am a current client of this provider

    They've been able to fine-tune what we want, and we're working together. They seem to understand our needs, and they've sent caregivers who seem to fit our circumstances. They've made a comfortable arrangement for us, and they have created a very good experience.

    William A_3

    4

    June 18, 2019

    I am a past client of this provider

    They only came for one day, but she did great. She filled out my schedule for two months, and I'm still using it. She also divided up my medication. She did a lot for one day of work. I had a really good experience with the caregiver I had that day. I am thinking about doing it again. I didn't understand that I needed a nurse to pass me because aides do it all the time.

    Anonymous_2034

    5

    June 18, 2019

    I am a current client of this provider

    It made me feel better to know that my mother-in-law was taken care of. I could get the things done that I needed to do. It was convenient to schedule the care or cancel the care as needed.

    Karen W_9

    4

    May 30, 2019

    I am a past client of this provider

    I was able to go home and get some sleep while they were with my mom. I would have trusted them if they were able to stay awake. We had them during the night because my mom was on hospice. A couple of the nurse's aides fell asleep on the job.

    Sarah U

    4

    May 28, 2019

    I am a current client of this provider

    They do a good job and make sure he's taken care of because I don't have the time to be as attentive as he needs. They do a very good job with it. They've addressed the problems, and they've been responsive to adjustments that we've needed them to do.

    Provider Response

    I am so sorry that you had a frustrating experience with Right at Home of St. Louis. I have owned the Agency for almost 14 years and it is still devastating to me when I hear that someone feels like they have not been heard by either our caregivers or our office staff. I believe that one of the lynchpins to success for home care is communication and when we have service failures it is especially important that our commitment to fulfilling our mission and "making things right” is clearly communicated. We have a “no excuses” policy for customer service issues that was clearly not conveyed to you and left you feeling uncertain that the changes that needed to be made would be handled promptly and professionally. I am happy (and grateful) that you agreed to meet with me and give us a chance to earn your trust and loyalty. I think our conversations and meetings have led to greater understanding and alignment regarding your loved one’s care priorities and I am confident that we can remain consistent in our service delivery moving forward. My door is always open and I sincerely appreciate your feedback and the opportunity to correct our mistakes. Barbara Madison, Owner Right at Home of St. Louis

    Claire W_1

    5

    April 22, 2019

    I am a current client of this provider

    They have been very helpful in giving us peace a mind. It is comfortable because they provide a lot of flexibility. I like that they are really good about matching the right caregiver to the patient.

    Lisa C_5

    4

    April 11, 2019

    I am a past client of this provider

    I think they should have tried to engage her more. They could have played cards or something. Everything was pretty good from them. All they did was come in and help serve meals.

    Anne B_4

    5

    March 27, 2019

    I am a past client of this provider

    They helped my loved one with bathing. I liked the fact that the case manager was an RN.

    Kathleen B_7

    5

    March 26, 2019

    I am a past client of this provider

    His caregiver was able to provide assistance when he needed it, but he was also willing to back off when he didn't. It was not intrusive. I liked their flexibility and concern about arranging care on an emergency basis.

    Cheryl M_11

    4

    March 16, 2019

    I am a past client of this provider

    I have peace of mind while I'm out of town. I was specific that I wanted the caregiver to write specific notes.

    Anonymous_1674

    4

    March 12, 2019

    I am a past client of this provider

    They didn't have to do that much or for very long, so it didn't have a very big impact. We had a situation where we needed somebody right away. They got somebody out here right away and were easy to work with.

    Elizabeth M_7

    5

    February 25, 2019

    I am a past client of this provider

    It gave us peace of mind. I think that the office staff was really easy to work with. The caregivers were very pleasant.

    2019HCP_Anonymousdzme

    5

    February 20, 2019

    I am a current client of this provider

    I can get out of the house while the companion is there. They are very personable and dependable.

    Judy K_8

    4

    January 29, 2019

    I am a past client of this provider

    I am happy how the exercises are helping me get stronger. Those exercises were very good and easy to comprehend.

    Steven C_2

    5

    January 29, 2019

    I am a current client of this provider

    They were available to meet any of my concerns. They have a good response to the concern of the clients.

    Linda C_10

    5

    January 17, 2019

    I am a current client of this provider

    They are attentive to my mother-in-law's needs. They help with what you need, and they are very professional.

    Rich G_1

    2

    November 28, 2018

    I am a past client of this provider

    On our first day with the services, we didn't have a nurse show up for their scheduled shift. The company needs to make sure that their nurses are showing up when they are expected to show up. We had a supervisor come up and wait for a nurse to show up, but they never showed up. After that, the supervisor wasn't able to do anything to help us.

    Provider Response

    Rich, Thank you for letting us know the impact that our miscommunication had on you and your family. Here at Right at Home of St. Louis, we strive to provide flawless service and a great customer experience, but unfortunately we occasionally have a mis-step like the one that occurred on the day care was to start. We received verbal confirmation from the caregiver we selected to start services that she was available and eager to meet the family. However, WE failed to send her the care plan outlining the shift responsibilities along with the name and address of where she was to report. It was completely our fault in the office that the caregiver did not think she was supposed to report to work and didn’t come for her shift. It is downright embarrassing to admit that we made this rookie mistake, but what makes me feel even worse is the impact that it had on your overall experience with private duty home care and particularly with Right at Home of St. Louis. I have credited your account for the charge that would have occurred on that day for the four hour shift. It doesn’t make up for the disappointing impression we made that day, but is merely a token of our appreciation for your patience and understanding. Barbara Madison, BSN, RN, CMC, Owner, Right at Home of St. Louis

    William S_2

    4

    November 26, 2018

    I am a past client of this provider

    They were the most helpful for me by doing errands with me and taking me places. I didn't drive so they helped. They always called me if the person couldn't show up, and they got someone for me when I needed them.

    Karen C_1

    5

    November 15, 2018

    I am a past client of this provider

    They helped the most by bonding with mom. She was always next to her and they just clicked. It was a great companion for my mom. I really like that any time I would call to have someone come out, they would get back to us quickly and the girl that they sent was awesome.

    Robert W_2

    5

    October 16, 2018

    I am a current client of this provider

    They are constantly attending to her. They are very reliable.

    Stephen H_1

    5

    October 16, 2018

    I am a current client of this provider

    They do things that I cannot or am not legally able or allowed to do. They are very responsive, so if we need something, we don't have to really do anything but make one phone call. We are able to get information.

    Gail P_3

    5

    October 11, 2018

    I am a past client of this provider

    They were very attentive and they were good at dealing with what was going on. They were reliable.

    Denise T_1

    5

    September 20, 2018

    I am a current client of this provider

    I'm relieved because it gives me a break from doing most of the care. I know there's someone that knows what to do. They have male caregivers available and they are very punctual. I don't hear just from the CNAs, I also hear from administration if there's a problem. They all work well together.

    Angie R

    5

    August 17, 2018

    I am a current client of this provider

    They have helped me the most by feeding me. I like my caregivers, they are great. They do everything I need done.

    Anita K

    5

    July 25, 2018

    I am a current client of this provider

    It makes things quite a bit easier. I don't have to do all the caring and hurting my back like I was doing with my mother. I have only used them twice so far and it has been fine. They have caring people and they are willing to help with anything.

    Janet "Jan" W

    4

    July 24, 2018

    I am a current client of this provider

    They pick me up and take me places. They are timely and they take me where I need to go. They help me where I am.

    Diana M_9

    5

    July 17, 2018

    I am a past client of this provider

    Somebody was there to help take care of him so that I could continue to work. They were there to help care for my husband.

    Anne D_2

    5

    July 13, 2018

    I am a past client of this provider

    It was very helpful to have someone there. They were reliable. I was very pleased with them. I liked the quality of the people.

    Jennifer L_1

    5

    June 29, 2018

    I am a current client of this provider

    What helps me the most is the care for my father in law is the 24 hour watch. I feel comfortable allowing the caregivers to take care of my father-in-law as I go about my business.

    Marie S

    4

    June 27, 2018

    I am a current client of this provider

    I like that they have been able to find caregivers when I need them. They could improve on sending caregivers that are more friendly and more engaged with my mom.

    2018HCP_AnonymousNgPaW

    4

    June 20, 2018

    I am a current client of this provider

    They help me with the housework, shopping, going to the doctor and the washing. They're flexible.

    Harriette K

    4

    June 12, 2018

    I am a current client of this provider

    I can't walk so I need somebody with me all the time. Having this care has made my life easier. They are dependable. Most of the caregivers are well trained but not always.

    Dot W

    4

    May 22, 2018

    I am a past client of this provider

    I was able to go out, and that was a good thing. I wasn't confined to my home. They have a big turnover with people.

    Mary A

    5

    May 19, 2018

    I am a past client of this provider

    She became one of my mother's best friend. When ever we would ask her to be there to take care of my mother she would be there. I liked that the caregiver went out of her way to provide the help needed for my mother.

    Tom C_5

    5

    May 16, 2018

    I am a current client of this provider

    They've taken a load off of us because she can't do much for herself because she has Alzheimer's. They have very capable caregivers who can cook and drive.

    Alexandra K

    4

    April 30, 2018

    I am a current client of this provider

    Each thing is different, if I were to choose again, I would choose Right at Home. Some of the caregivers are outstanding and are better than others. It's helped me recover and helped me get my strength back so I can try walking again.

    HCP2018_Anonymous39woq

    4

    March 10, 2018

    I am a current client of this provider

    I have been using them for awhile, and they have been really reliable. It is a crucial serves for me. It doesn't change my life it is just needed.

    Wade

    4

    January 26, 2018

    I am a current client of this provider

    Nurses provided from Right at Home, Amelia and Julie have been great.

    Jackie S_6

    4

    January 22, 2018

    I am a past client of this provider

    There was a worker who paid attention and talked to my husband, they didn't just sit there and watch him. They talked with him and made it a good time for him. It relieved me of hours of having to be on hand in the nursing home.

    Stephanie H_2

    5

    December 14, 2017

    I am a current client of this provider

    Right at Home has been very good to me. Having Right at Home has made life easier on me because I have been able to be more independent, and the caregivers are very encouraging. They push me a little bit, but that is a good thing. They know that I can get whatever it is inside of myself to get walking again.

    Anonymous

    5

    December 13, 2017

    I am a current client of this provider

    Right at Home is good with details and gets me to my destination. They send a representative with me and are very thorough. Right at Home has made my life better because they provide transportation.

    Jim B

    5

    November 28, 2017

    I am a current client of this provider

    Right at Home is attentive and thorough. Right at Home keeps my wound clean and not infected.

    Bret L

    5

    November 17, 2017

    I am a current client of this provider

    Right at Home has good people and they make me feel comfortable. Right at Home will take my dad to PT, which would be hard to do myself because of my work.

    Mary J

    5

    November 17, 2017

    I am a current client of this provider

    Right at Home has been punctual, dependable, and provides great care to my special needs sister. Right at Home has allowed me to have a caregiver for my sister, and it allows me to have the time that I need.

    Kathy C

    2

    November 14, 2017

    I am a past client of this provider

    Right at Home would to help me out at all, and I was really disappointed. For one month, I payed $16000 for terrible help. I could never be by myself, as I was terrified to leave my husband with these people. I thought they may even rob me blind.

    Provider Response

    I am so sorry that you had an unhappy experience with our agency. As the owner of Right at Home of St. Louis, I take pride in making sure that each of our clients is cared for as though they were a member of our own family. We exist to make life simpler for family members and provide safety and dignity to the clients we care for when they are in need of support. Clearly, we disappointed you and I extend my sincerest apologies and hope you found assistance for your husband that gave you the peace of mind that you each deserve. Barbara Madison, RN, BSN, Owner

    MA Whal

    5

    November 9, 2017

    I am a current client of this provider

    My mother's caregiver is such a great match that she has gotten to be a member of the family. She is very social with mom and very businesslike when she needs to be. Our substitute caregiver is a great woman, too. They are both prompt and personable.

    William "Bill" V_1

    5

    October 12, 2017

    I am a current client of this provider

    Right at Home depends on who you get, but the caregiver we have is really good. Right at Home has made my life easier by taking me to my appointments and such.

    Valerie

    5

    October 12, 2017

    I am a past client of this provider

    We were thrilled with the care and service we received, also that we can be accommodated with what we needed on very short notice. We will most certainly use Right at Home next time our daughter is in town. This is an excellent service.

    Judi E.

    5

    October 12, 2017

    I am a past client of this provider

    I would tell a friend that Right at Home is a very nice and convenient company to work with - I appreciated that the office was friendly and helpful when I needed them to be there for me. The caregivers stayed with my mother while she was in the hospital and I could not be there.

    Allen E

    4

    September 28, 2017

    I am a current client of this provider

    Right at Home keeps us up-to-date with what is going on. The caregivers are on time and are cooperative. Right at Home has made life easier for us by straightening the house, showering Al and I. That is really important to us, as we are fall risk.

    Judi E

    5

    September 21, 2017

    I am a past client of this provider

    I would tell a friend that Right at Home is a very nice and a convenient company to work with. Right at Home made my life so much easier because they took care of my mom when she was in the hospital, and I could not see her.

    cpw0526

    5

    August 19, 2017

    I am a past client of this provider

    Right at Home has a staff full of angels. They cared for my dad like he was family. I was moved by their compassion, patience, and tenderness. This was a hospice assignment, which called for multiple short notice schedule changes but the business office handled it all with no issues.

    Ginny C

    1

    August 15, 2017

    I am a past client of this provider

    Right at Home sent me caregivers that I didn't like. Right at Home should have sent me caregivers that actually knew what they were doing.

    Provider Response

    As the owner of Right at Home of St. Louis I take full responsibility for any less-than-exceptional experience and apologize for any lack of satisfaction with our services. Any Client experience that is less than a “10 out of 10” of our care staff is taken very seriously. We take great pride in providing our clients with very carefully screened and trained caregivers and certified nurse assistants and carefully match clients with caregivers that we feel will be a great fit. When we miss the mark, we go to work to immediately correct the situation and gather more in-depth feedback from both parties to ensure that the next caregiver assignment will be more successful. When a caregiver demonstrates a lack of professionalism or a gap in training – it can be so disruptive for the client and our commitment is to correct the issue as quickly as possible and restore our client’s faith in us. I apologize for your experience with Right at Home of St. Louis being less than extraordinary and I thank you for your honesty and giving me the opportunity to bring this attention to my Leadership Team to ensure this won’t happen again. Thank you again for bringing this to my attention. -Barbara Madison, BSN, RN

    Jerre G.

    5

    July 17, 2017

    I am a current client of this provider

    Right at Home makes me feel more secure living at home. My caregiver is always on time and makes sure she does everything she is supposed to do and sees to my needs. Ebony is easygoing, quiet, and has a good sense of humor. She knows what's going on in the world.

    jerry-k-654847

    5

    June 7, 2017

    I am a current client of this provider

    Right at Home is very professional and efficient - the care is really excellent. My wife and I really like our caregiver and she does everything well and is a caring person. Right now we are very content with our care from Right at Home - our caregiver is a good match for my wife and me because she has a good personality and so do I!

    Michael057251

    4

    April 18, 2017

    I am a current client of this provider

    We’re using Right at Home right now. They’ve been very accommodating. I’ve had several times where I’ve needed to change the schedule, and they’ve been able to provide somebody. Their people are qualified caregivers as far as I could tell. They’ve done what my wife and I need to have done for my father. They’re watching him, making sure that he takes his pills in the morning and afternoon. They’re providing care as far as keeping up on some of the cleaning around the house. They are also making sure that he’s communicating properly, able to get up and move properly, able to care for himself to a certain extent, and staying with him during the day while I’m at work.

    Belinda373616

    3

    March 28, 2017

    I am a past client of this provider

    We used Right at Home St. Louis Central for my husband. We asked for someone to spend four hours a day with him to fix him breakfast and lunch and do a little light cleaning. They were only there for two days. We probably would not use them again. They sent a young woman and on the second day, she only spoke to my husband one time. We were not happy with that. If we were going to need a home health care person again, we would not use that agency. Also, no one from the agency called and asked us how it went or if were we satisfied or anything. We had no other contact with them. They needed to call us to know how the caregiver was or how the day went.

    Provider Response

    I apologize for any dissatisfaction that you experience with our agency. As the owner of Right at Home of St. Louis, the buck stops here and I accept responsibility for the shifts you had for your husband that fell short of your expectations. It is one of our policies to contact families after their first shift to discuss what went right and what went wrong and what could just have been done better. I am sorry that we didn’t contact you so we could have pre-empted further issues and provided the service you expected and deserve. I feel like we, as an agency, represent the entire private duty industry and I am not only personally disappointed in our performance but I hope it did not leave you with a bad feeling about in-home care and assistance altogether. We all exist to assist families and individuals in their time of need and although none of us are perfect, we try to create the best experience possible during what is certainly a stressful time. Again, I apologize for your mediocre experience and hope you find safe, reliable care for your husband. Barbara Madison, RN, BSN, Owner

    R. Simmons / Ann

    5

    February 28, 2017

    I am a past client of this provider

    We were very happy and pleased with the service.

    Mike F.

    5

    December 30, 2015

    I am a current client of this provider

    The Right at Home team is the most awesome group of healthcare professionals that I have ever known. They always exceed my expectations. No other companies can beat their compassion and attention to details.

    James S.2

    5

    December 29, 2015

    I am a current client of this provider

    Right At Home, Home Health Aide and CNA have been servicing our family care for several years. They are appreciated. They provide excellent care. They make a concerted effort to be proactive. There are been a number of aides depending of schedule from Sunday-Saturday. Wound care and physical therapy has been added to her care.

    Mary Lee B.

    5

    December 29, 2015

    I am a past client of this provider

    You are operating a very useful service in a very professional manner. Always trying to improve by getting yours customers opinions is not often done by small businesses. I thoroughly approved of your staff and their care for my mother. I hope she will be able to use your services again after her therapy.

    E. Raymond Sullivan, Jr

    5

    December 23, 2015

    I am a current client of this provider

    The driver is prompt and drives safely. Helps me find articles in stores.

    Anthony Somers

    5

    December 22, 2015

    I am a current client of this provider

    The customer is a very difficult person. The caregiver are very patient and understanding of the situation.

    Dorothy & Ed F.

    5

    December 19, 2015

    I am a current client of this provider

    Very dependable and caring.

    Donald K.

    5

    December 16, 2015

    I am a current client of this provider

    They were and are very reliable. All caregivers that I had prior and currently are friendly and very good in performing their responsibilities.

    Susan Postel

    5

    October 28, 2015

    I am a current client of this provider

    My parents have been clients of Right At Home St. Louis for four years. We have had a wonderful experience. The primary caregiver , Lois was always cool and professional in some very trying circumstances. I have recommended Right at Home St. Louis many times.

    Leslie Hood

    5

    October 22, 2015

    I am a past client of this provider

    Tracie and her staff provided amazing, loving and compassionate care to my elderly aunt. The continuity of staffing and standing appointment times made all of the difference in the quality of the care. I would recommend their services to anyone looking for topnotch care.

    Leona Cooper

    3

    September 30, 2015

    I am a current client of this provider

    Scheduling could be better. Training cold be improved especially on "oxygen". Could be neater.

    Jon6

    5

    June 28, 2014

    I am a current client of this provider

    Making a decision to have in-home care was easy thanks to Right at Home! My caregiver are extraordinary! The care coordination department is dedicated to providing quality care. I would highly recommend Right at Home.

    Katelynn

    5

    June 27, 2014

    I am a current client of this provider

    RAH took care of my grandparents mainly my grandma. They did a great job always on time. The caregivers were well trained and always happy to see grandma. Grandma could be difficult at times but they were always patient and loving with her.

    Julie35

    5

    June 27, 2014

    I am a current client of this provider

    Right at Home provided care to my parents for a continuous period of time. The caregivers were always kind, caring, and professional. It truly was a blessing the peace of mind they provided to me during this time. I interviewed several agencies and they were by far the best choice.

    Carol94702050

    5

    June 19, 2014

    I am a current client of this provider

    Right at Home has always delivered best individualized care to any patient/family of mine they have worked with. They do an excellent job for not only caring for the individual but also being responsive and flexible with any concern of needs that arises.

    Austin2

    5

    June 19, 2014

    I am a current client of this provider

    The caregiver is prompt, friendly, knowledgeable and willing to help out anyway she can.

    lLucinda

    5

    June 19, 2014

    I am a current client of this provider

    The caregivers with Right at Home provided care that gave our family peace of mind knowing our loved one was being well taken care of. They provided transportation to Dr. appointments and assisted in any way possible, even the staff of Right at Home was involved by assuring our happiness with caregiver and services provided.

    Alyson1

    5

    February 13, 2014

    I am a current client of this provider

    I could not ask for better care for my mom. They are very professional and their attention to detail is excellent. I would recommend them to anyone and everyone in need of home care.

    Marie23

    5

    September 18, 2013

    I am a current client of this provider

    My brother and I both work. We can care for Mom some evenings and weekends but not all nights. We are helped by Right at Home. We couldn't be happier with our two caregivers. Mom is home and thanks to Right at Home our lives are normal again.

    N. Dierker

    5

    September 18, 2013

    I am a current client of this provider

    Our fears and concerns were immediately eased when we met with Barbara from Right at Home. James' illness was sudden and we did not know how to proceed with his care. Fortunately he can be at home with me. Thanks to Barbara and her staff , we now have a plan in place and it works beautifully for all of us.

    Margot1

    5

    May 26, 2013

    I am a current client of this provider

    My son felt that it would be good for me to have some help at home for a few hours each week as I don't drive anymore. I have been so pleased with the person that they sent that I am now having a helper come for three days a week. I feel independent and she helps me stay that way. I love Right at Home.

    Joe15

    5

    May 26, 2013

    I am a past client of this provider

    Right at Home did an excellent job taking care of my mother in law. Having Right at home made it possible for her to remain in her home. The caregivers were professionally trained and extraordinary. We would recommend Right at Home to anyone.

    Jord

    5

    May 23, 2013

    I am a current client of this provider

    We have been a client of Right at Home and it's predecessor for over two years. If we had an opportunity to "start over," we would choose Right at Home without hesitation. We can't imagine a better match. The organization fulfills and exceeds our expectations time after time. When we have questions, they offer answers. When we struggle with accomplishing tasks that are difficult to us, they are supportive. To understand the comfort we experiences, visualize a favorite aunt or uncle that is a knowledgeable source of help that will help, if asked, but will not impose their answers. If only there were more persons with whom we have contact who had such empathy. Right at Home could provide training for other service organizarions in how to best serve their cliients.

    Richard19

    5

    April 30, 2013

    I am a current client of this provider

    I would recommend to anyone. They are quire concerned about the wellfare of the patient and home cleanliness. They are very prompt in arriving for duty. We have no complaints whatsoever.

    Michael17

    5

    April 28, 2013

    I am a current client of this provider

    Reliable, wonderful, beyond the call, terrific people. We are really grateful.

    Phillip1

    5

    April 17, 2013

    I am a current client of this provider

    Excellent care and customer service from all office staff. I would highly recommend their services to anyone.

    Mindy4

    5

    April 11, 2013

    I am a current client of this provider

    My mom receives excellent care. Her caregiver is very knowledgeable, caring, and informed about my mom's needs. I am so glad I chose Right At Home. The office staff is very nice and provides great customer service. Highly recommended.

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    Services and Amenities of Right at Home St. Louis Central in Saint Louis, Missouri

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    Agency Type

    • Full Service Agency

    Range of services

    • Companion Care
    • Personal Care Assistants

    About Right at Home St. Louis Central in Saint Louis, Missouri

    Right at Home provides personalized in-home care and support for seniors and adults with disabilities. Our caregivers are trained to help with everyday tasks that have become challenging. This may include meal preparation, laundry, light housekeeping, personal hygiene, medication reminders, mobility assistance, transportation and other tasks. We offer services for those with special care situations such as Alzheimer's disease, Parkinson’s disease and other dementias; diabetes; stroke recovery; and hospice care. Whether you are looking for a few hours a week or immediate, 24-hour care, we are here to help. Call us today to learn more about the services we can provide you or a loved one.

    Custom Care Plan

    We know everyone’s needs are different, so we create custom, client-centered care plans based on our unique five-step approach to care. We take time to get to know you by discussing your health history, physical and cognitive abilities, daily routines, and personal lifestyle and preferences. This conversation is important to us because we want to help you determine the level and types of care you need and match you with the best caregiver to help you continue to live successfully at home, or wherever you call home.

    Caregiver Training and Care Supervision

    When you choose Right at Home, you can rest assured that our caregivers will deliver the care you or your loved one needs. Every caregiver goes through an extensive interview process, including background checks. We provide initial caregiver training through our Right at Home University before they can provide care, and we provide ongoing training to support best care practices. All of our caregivers are employed by Right at Home and are bonded and insured.

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