Provider Response
Thanks for the feedback Linda. We are available 24/7 365 days a year for our clients and strive hard to provide value for our clients. Best Drew
December 20, 2022
Provider Response
Thanks for the feedback Linda. We are available 24/7 365 days a year for our clients and strive hard to provide value for our clients. Best Drew
December 07, 2022
Provider Response
Hi Ellen, We work hard on our caregiver match and sometimes its not just right so we can always work on replacing. Thanks for the nice review. Drew
November 17, 2022
Provider Response
Hi Nancy Helping you through the day is what we do best. Wonderful is a word we hear often. Thanks for the review!
November 17, 2022
Provider Response
Thank you for the nice review Donald! Taking good care of clients is job 1. Drew
November 08, 2022
Provider Response
Glad to hear our aide is working out. We take pride in our ability to match care team members to clients. Stay well. Drew
November 04, 2022
Provider Response
Communication is something we always need to do more of. We do have the patient portal which allows you to communicate directly with your care team. Being helpful is what we strive for. Thanks for the nice review.
October 10, 2022
Provider Response
Hi Lynn, We strive for 10"s Let us know what more we can do to help you remain active and independent! Drew
October 10, 2022
Provider Response
We are glad to hear that you are satisfied with our services Joan. Shopping and housekeeping are just some of the many tasks we handle for our clients.
October 10, 2022
Provider Response
We strive to always have a Caregiver available and at times we have to send someone new. There is a Care giver shortage, but we have a very deep bench of people and we can almost always fill in for shifts. Wonderful is a word we love to here. Thanks Carole!
October 05, 2022
Provider Response
Mary, we certainly try to be of assistance with chores around the house. Our care givers work hard to ensure you're happy with their efforts and I want to thank you for taking the time to share your experience with Right at Home.
October 05, 2022
Provider Response
Glad to hear you like you caregiver. We provide many services like shopping, and medication management. Be well Shirley! Drew
September 28, 2022
Provider Response
Thanks for the review Susan! Being on time is something we continually strive for with our care team members! Keep well!
September 28, 2022
Provider Response
Being on time and helping with house work is a basic expectation we strive to fulfill. Thanks for the review! Drew
September 26, 2022
September 13, 2022
Provider Response
Thank you Peter. Caregiver match is one of our striong points. We utilize proprietary programs to ensure we get that right. Hope your brother is doing well. Best Drew.
September 06, 2022
Provider Response
Excellent is something we strive for. Glad we can provide you with excellent service! Drew
August 16, 2022
Provider Response
Hi Joanne Our nurse case managers help with your med box fills but they are so much more! They are your advocate in making sure you receive the Right Care! thanks for the review!
August 03, 2022
August 02, 2022
July 12, 2022
Provider Response
Try to match the right caregiver to client is what we do best! Thanks for the review Mary Ellen!
July 12, 2022
Provider Response
Thanks for the kind words Mary! We strive to on time and follow through on every case. Hope you are well!
July 12, 2022
Provider Response
Thanks for the nice review Gail. If you give the office call, we can set you up to be notified of Doctor appointments. Glad things are working for you mom Best Drew
July 06, 2022
Provider Response
Training is something we do quite a bit of Joan. Thanks for noticing and thanks for your support! Drew
June 14, 2022
June 14, 2022
Provider Response
Thanks Anne. Glad to hear you are doing well! We strive to offer great care everyday!
June 08, 2022
May 12, 2022
May 04, 2022
Provider Response
Thank you for the nice review Jane! We strive hard to hire the best care team members. Glad things are going well. Drew
May 04, 2022
April 26, 2022
Provider Response
Thank You Jeanne, you make us feel better too! Stay well. Drew
April 26, 2022
Provider Response
Hi Peggy, Thanks for reaching out. We, like most industries, are experiencing staffing shortages. We strive to have back ups available, but these get prioritized to our most at risk consumers. We continue to work on availability, so be sure to ask again as needed. Be well, Drew.
April 21, 2022
Provider Response
Hiring good people is where it starts. We only hire 25% of those who apply. Thanks for the nice feedback. Drew
April 05, 2022
Provider Response
Thanks Kinda for the nice words of support. We work hard to ensure we get our care team there on time. Glad to know things are going well! Best Drew
March 17, 2022
Provider Response
Thanks Carol. We strive to get your needs covered. Glad to hear we are getting it done!
March 12, 2022
March 02, 2022
Provider Response
Thanks for the note Patricia! We can handle cases from a few hour shift up to and including 24 hours per day. Everyone’s needs are different and we customize your care plan to fit those needs.
March 01, 2022
February 16, 2022
February 08, 2022
Provider Response
Keeping you independent is part of our DNA. Decluttering and light housework is part of our job. Glad to help!
February 02, 2022
January 27, 2022
Provider Response
Thanks for the nice review Patricia. We work hard to try and make things right. While we can't always get the exact times you like, we can usually get close. Be well! Drew
January 20, 2022
Provider Response
Thanks Mary! Excellent is a word we love to hear! All the best! Drew
January 20, 2022
Provider Response
We take great pride in hiring the best caregivers we can find. Thanks for the validation Wylie. Be well! Drew
January 18, 2022
Provider Response
Thanks for the nice review Susan! We try very hard to keep our communication lines open for our customers. Glad to see its working for you. Be well! Drew
January 12, 2022
Provider Response
Glad we could help with your short terms needs. Call again if you need anything. Drew
December 20, 2021
Provider Response
Hi Kathleen, We try always to take care of our seniors needs. Glad to hear we are getting things done for you! Stay well!
December 20, 2021
Provider Response
Thanks for the feedback Linda. I am sorry you had a bad experience with your care team. Please know that all of our aides goes through extensive training along with extensive background screenings and are required to complete annual education recertification. Please call the office so we can discuss how we can do better.
December 07, 2021
Provider Response
Thank for the nice review Adelaide! We love Kimberly too! Hope you are well. Drew
November 22, 2021
Provider Response
Thanks for the review! Services after a fall can be such a blessing to help you through your tough times. Hope you are healing well!
November 17, 2021
Provider Response
Hi Catherine, We strive to meet every clients needs. Being on time is very important part of that. Thanks for the recommendation! Keep well. Drew
November 04, 2021
Provider Response
Thanks for the nice view Nancy. We strive hard to have dependable, caring team members. Glad to hear its working well for your Mom!
November 03, 2021
Provider Response
Hi Peggy! Compassion is in our DNA. We strive t treat every client like they are our own family. Hopefully we made her a little less scared and that she is a t peace. Best Drew
November 03, 2021
Provider Response
thank you Albert for the review. Having good service is what we strive for. Nice to see we are meeting your needs. All the best Drew.
October 21, 2021
Provider Response
Thanks Gary. So happy we can assist in the the house work. Thanks for the review!
October 15, 2021
Provider Response
Hi Donna Thanks for the review. We certainly can help you more if that is your wish! Be well!
October 08, 2021
September 23, 2021
Provider Response
We only hire 30% of the applicants and we make sure they have the right temperament for homecare. We're glad to help out Doris!
September 08, 2021
August 26, 2021
Provider Response
Hi Diane We are so happy to helping you with your household needs! We are available 24/7 for our clients and we encourage you to reach out if you need help. Stay Strong!
August 11, 2021
Provider Response
Thanks Pamela! We are so happy that we helped improve your quality of life. that is our core mission and we live it every day. Stay healthy!
August 04, 2021
Provider Response
Hi Chris Thanks for the positive note. We try hard and filling every shift as needed. Be well!
July 26, 2021
Provider Response
Making life easier is what we strive to do. Thanks for the review Dorothy!
July 21, 2021
Provider Response
Thanks Anna. We love to hear from our customers.
July 13, 2021
Provider Response
Thanks Marion. We strive hard to have people available for your needs. Appreciate the kind words.
July 08, 2021
Provider Response
Thanks for the kind words Claire!
June 09, 2021
May 27, 2021
May 24, 2021
May 19, 2021
May 10, 2021
April 28, 2021
Provider Response
Thanks for being a Right at Home customer Judy. Physical assistance is one of the most important offerings among our suite of services, and we appreciate the opportunity to help seniors with mobility challenges.
April 28, 2021
April 28, 2021
April 20, 2021
April 07, 2021
April 07, 2021
March 04, 2021
March 03, 2021
February 12, 2021
February 11, 2021
February 03, 2021
February 03, 2021
January 18, 2021
January 12, 2021
January 06, 2021
December 21, 2020
December 18, 2020
December 10, 2020
December 04, 2020
November 30, 2020
November 06, 2020
October 24, 2020
Provider Response
Eleanor, Thank you for taking the time to provide your feedback. We are very concerned about safety at all times at Right at Home. Our clinical team has reviewed all of the issues around your case and has found that we followed all CDC recommended guidelines on your case. That said, we continue to review the recommendations being issued by the State of MA and the CDC and update our protocols accordingly. We certainly appreciate you raising your concern and we have reviewed it with the care team members.
October 19, 2020
October 08, 2020
October 08, 2020
Provider Response
'Nice' is a word we love to hear! We rank highly on our compassion scores and are glad to hear we do what needs to be done!
March 23, 2020
March 20, 2020
March 18, 2020
March 10, 2020
March 05, 2020
February 26, 2020
February 25, 2020
February 20, 2020
February 11, 2020
February 10, 2020
January 27, 2020
January 22, 2020
January 22, 2020
January 09, 2020
January 09, 2020
December 19, 2019
December 18, 2019
Provider Response
Doing laundry is one of the many chores we help you with. Matching the right care team is critical to most customers. Happy to hear that you are satisfied with our services Joan!
December 11, 2019
Provider Response
We're glad to be of assistance Dorothy! Thanks for taking the time to share your feedback about Right at Home.
December 11, 2019
December 09, 2019
November 25, 2019
November 21, 2019
October 25, 2019
October 17, 2019
October 17, 2019
October 15, 2019
Provider Response
Respite care is part of what we do. Giving family members a break and helps you remain in your home.
October 09, 2019
September 05, 2019
September 05, 2019
September 05, 2019
September 05, 2019
August 28, 2019
August 22, 2019
Provider Response
Compassion is a trait we look for with our care givers. Keeping you home is what we specialize in. Thanks Estelle!
August 22, 2019
Provider Response
Every little bit helps Francisca! We can do shifts as short as three hours to full 24 hour care. Sometimes that once a week is all you need to stay home! Thank you so much for your 5 star review.
August 22, 2019
Provider Response
These are the words we love to hear Lorraine! We don’t know what we’d do without you either.
August 07, 2019
August 07, 2019
August 07, 2019
Provider Response
We are glad to hear you are doing better Barbara! Helping you stay is your home is what we do. It's part of our core mission and it's nice to know we get that right.
July 29, 2019
July 26, 2019
July 05, 2019
June 25, 2019
June 07, 2019
May 24, 2019
May 17, 2019
May 07, 2019
April 23, 2019
April 04, 2019
Provider Response
Handling the chores you no longer can do is in our DNA. Thanks for the review Carol!
March 19, 2019
Provider Response
Driving our clients to much needed appointments is just some of the care we provide. Thank you for your comment Warren.
March 13, 2019
February 21, 2019
February 14, 2019
Provider Response
Driving our clients to doctor appointments is one of our core services. We try hard to get it right and stand ready to make changes if we falter. Thanks Antoinette for the review!
February 08, 2019
January 14, 2019
Provider Response
Thanks Alexander! We love the kind words!
January 08, 2019
December 18, 2018
December 04, 2018
October 05, 2018
October 03, 2018
October 03, 2018
October 03, 2018
September 18, 2018
September 18, 2018
September 18, 2018
Provider Response
Thank you for the feedback Beverly. We work hard to ensure that the care team we put in place is consistent. We try not to change team members for change sake, but that is not always practicable. That said, we will continue to reinforce with your care team the need. Thank you for taking the time to tell us.
September 18, 2018
September 07, 2018
August 20, 2018
August 03, 2018
Provider Response
Social exclusion is something all seniors face over the years. We try and make sure that we handle your care with the compassion of a family member.
July 24, 2018
Provider Response
Reliable is what we strive for. Thanks for letting us know Therese!
July 18, 2018
Provider Response
Thanks Jean. While we don’t always get the care team match 100% of the time, we work hard to make sure you are happy with your service. If not pleased with the service, just tell us. Please call the office and we will work to get it right!
July 03, 2018
Provider Response
Servicing folks with disabilities is one of the tasks we handle. Thanks Paul for the nice review.
June 20, 2018
Provider Response
We encourage our clients to call the office whenever there's a concern about schedules or a shift that needs to be filled. We strive to ensure that all of our clients get the right care when needed. Thank you for bringing this issue to our attention. We will certainly review with the staff our communication standards as well.
June 20, 2018
Provider Response
We are glad that our care team is caring and good for you. If you have any questions regarding your services or about your care team member, please give us a call at the office. Our nurse case managers are here to assist.
June 20, 2018
Provider Response
Multiple sclerosis is such a horrible disease. We are happy to help Paula maintain her independence at home. We have some of the most well-trained care team members on the South Shore. Keep up the good fight Paula!
May 25, 2018
Provider Response
Thanks Patty. We try hard to keep in contact with clients and their care team.
May 22, 2018
Provider Response
Hiring better caregivers is what we strive for and being on time is what we expect. Thanks Wilhelmina for the review.
May 18, 2018
Provider Response
Ethel we are sorry to hear that you are not happy with our services. Please call the office and speak with our operations manager. We will work to get it right. We work to get consistency of care, but sometimes we need to work a bit more.
May 03, 2018
May 03, 2018
April 26, 2018
Provider Response
We are very happy to assist Barbara! Our nurse case managers specialize in helping individuals through transitions from Hospital to Home!
April 19, 2018
Provider Response
Abbie, it's our mission to improve the lives of those we serve, and to help keep seniors stay in their homes. We're happy to know your grandmother likes the service received from our Right at Home caregivers and staff.
April 19, 2018
Provider Response
We're so glad to read your positive feedback Myrna. Our caregiver match program is very robust and we work hard at getting you the right team member for your needs. From clean up to personal care, we're proud of our great caregivers and appreciate being able to help you. Thank you for sharing your experience!
March 23, 2018
Provider Response
Great news Marilyn! We are thrilled that our care givers were able to help you get over the apprehensiveness of in home care. Delivering quality care is in our DNA.
March 16, 2018
Provider Response
Vincent we are sorry you have had to deal with call outs. We strive hard to ensure care giver availability and that communication between the clients and our office team is robust. Certainly, if there is problem we try and notify all call outs and you can always call the office for assistance 24/7. Sometimes life happens for the care giver as well. Because of our size, we typically have the ability to swap in a care giver on the same day. I am glad to hear that they are helpful with the in home chores.
March 16, 2018
Provider Response
Maria, we are glad to hear that our care givers are nice! We strive hard during our hiring process to get the right people. We think it is what defines us and what sets us apart from other in home care agencies.
March 16, 2018
March 07, 2018
March 05, 2018
January 05, 2018
Provider Response
Thanks Roger. We try hard to make sure we get the right care team member assigned to each case. Keeping you in your home is our priority.
January 05, 2018
Provider Response
Reliability is something we work at every day. Thanks for being a customer and for the positive review Edna!
December 16, 2017
December 07, 2017
December 07, 2017
December 05, 2017
December 01, 2017
November 13, 2017
November 03, 2017
November 03, 2017
October 24, 2017
October 19, 2017
October 11, 2017
October 11, 2017
October 06, 2017
October 06, 2017
September 27, 2017
September 23, 2017
September 21, 2017
August 11, 2017
July 07, 2017
June 14, 2017
June 06, 2017
May 24, 2017
May 09, 2017
April 18, 2017
April 13, 2017
March 21, 2017
March 17, 2017
March 06, 2017
February 23, 2017
February 23, 2017
February 17, 2017
February 07, 2017
February 18, 2016
April 07, 2015
October 19, 2014
October 12, 2014
September 20, 2014
August 29, 2014
April 18, 2014
April 07, 2014
March 10, 2014
December 24, 2013
Provider Response
Right at Home South Shore takes great pride in the quality and competence of our caregivers. First, we begin the process of selecting less than 40% of the applicants that apply for employment. We seek candidates that not only have the skills and compassion to want to work with the elderly, but also, those candidates must have excellent communication skills because companionship and conversation is one of the most important benefits that we bring to our clients.
All of our caregivers complete a comprehensive orientation program and must pass a competency test before they are placed with a client. Each caregiver is closely supervised by a nurse to ensure that they are following the customized plan of care that is developed for each client's needs. We encourage constructive feedback from all of our clients about any complaints or observations noticed about one of our caregivers because we'll make sure our clients' care experience is just right.
December 16, 2013
July 04, 2013
March 20, 2013
February 25, 2013
February 19, 2013
September 17, 2012
September 05, 2012
June 11, 2012
February 27, 2012
January 23, 2012
January 04, 2012
January 04, 2012
January 03, 2012
December 28, 2011
December 27, 2011
Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer's disease and other dementias. Call us to learn more about the specific services we provide.
From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one's specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.
Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they're able to deliver the care set out in your loved one's Custom Care Plan. Before providing care, they're bonded and insured.
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