They help my loved one get ready and going in the morning.
I like that they assigned one caregiver to my loved one.
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Reviews of Right at Home South Shore
Home Care Reviews for Right at Home South Shore
January 28, 2020
I am a current client of this provider
January 27, 2020
I am a past client of this provider
She liked them.
I was happy with the services and grateful for everything they did.
January 22, 2020
I am a current client of this provider
I'd just like to have less caregivers. Some of them do more or less than others.
I'd like them to have more continuity with the care.
January 22, 2020
I am a current client of this provider
She will do the laundry and clean dishes.
The cleaning lady they gave me is wonderful. She makes me look bad because of how much she can get done.
January 09, 2020
I am a current client of this provider
They take care of whatever I need, and that's what is important.
The services are convenient.
January 09, 2020
I am a current client of this provider
I feel like I can't get along without my caregiver. She comes in and takes over to get things done. I have severe arthritis, and she helps a lot.
I have someone who cleans. I have someone starting on Monday that will do my food shopping, but I haven't seen him yet.
December 19, 2019
I am a current client of this provider
They make my life easier by cleaning the bathroom and the floors. I would have the caregiver here every day if I could.
I like that someone always comes. On the occasion that our caregiver can't come, they send a fill in. They are always on time.
December 18, 2019
I am a current client of this provider
Because of my arthritis, I have a hard time, so they send a homemaker to help me.
I haven't had any problems. When I call, they are understanding with changes in dates.
Provider Response
Doing laundry is one of the many chores we help you with. Matching the right care team is critical to most customers. Happy to hear that you are satisfied with our services Joan!
December 11, 2019
I am a current client of this provider
Since I've gotten older, I've needed help, and they send people out to clean.
They have been good with me, and if I need something, I get in touch with them, and they handle it. I do like Right at Home.
Provider Response
We're glad to be of assistance Dorothy! Thanks for taking the time to share your feedback about Right at Home.
December 11, 2019
I am a current client of this provider
My mother gets 24/7 care, so she couldn't have a life if she didn't have the care.
They work hard to get to know my mother and find a good match for her.
December 09, 2019
I am a current client of this provider
They could give me a ride to my doctor's.
They could provide me with another couple of hours of service.
November 25, 2019
I am a current client of this provider
They just come every time.
They are very reliable.
November 21, 2019
I am a current client of this provider
They are very agreeable if I have to change times.
I like the woman who stays with me when my wife goes out. She is my caretaker for the night.
November 13, 2019
I am a current client of this provider
They clean my house.
I have referred a lot of people. They are dependable, and they call ahead if they can't make it.
November 13, 2019
I am a current client of this provider
I'm lucky that she gets everything I need done in two hours. I fell once, and she put ice on my knee.
I like that I'm getting the help that I need. They are here, and they help me.
Provider Response
Keeping you independent is part of our DNA. Decluttering and light housework is part of our job. Glad to help!
November 13, 2019
I am a current client of this provider
The nurse is consistently here each Thursday. The nurse will call me it they are running late.
They should get some more convenient staff. The caregivers kept changing, and I got different ones each week.
November 11, 2019
I am a current client of this provider
They could be more attentive to the patient's needs.
Some of the caregivers could be a little more with it in regards to their care.
Provider Response
Thanks for being a Right at Home customer Judy. Physical assistance is one of the most important offerings among our suite of services, and we appreciate the opportunity to help seniors with mobility challenges.
October 25, 2019
I am a current client of this provider
They have been taking good care of her by watching over her.
The caregivers could be more caring.
October 25, 2019
I am a current client of this provider
It gives me some time to run to the store and someone else for my father to interact with.
They need to have consistent people come, instead of different people coming every time.
October 17, 2019
I am a past client of this provider
They would give me two showers.
They were supposed to shower me from 9:30-10:30. They didn't come until a quarter till ten.
October 17, 2019
I am a current client of this provider
It is just my caregiver, and the relationship they have with my husband, that makes it positive
I would say that they should try to match the experience of the caregiver, and their knowledge and experience of the case, to their clients.
October 15, 2019
I am a current client of this provider
They have helped by being able to get things that I need to get done, and knowing that he is taken care of.
I like that they get right back to me if I have a question.
Provider Response
Respite care is part of what we do. Giving family members a break and helps you remain in your home.
October 09, 2019
I am a current client of this provider
Having them help me with the cooking has made it easier on me.
I like their service providers. I've been really lucky.
September 05, 2019
I am a current client of this provider
They clean for me, and they wash and fold my laundry. I was told that I couldn't wash my clothes, so they do it.
I didn't like it when they would send me a new caregiver every week. However, they're sending me the same caregiver now.
September 05, 2019
I am a current client of this provider
It makes a big impact because they help with the things I can't do.
They do what they say they are going to do.
September 05, 2019
I am a current client of this provider
They have helped the most by having social interaction with him and by being there so he is not alone.
I like the caregiver, and my father likes the caregiver.
September 05, 2019
I am a current client of this provider
I find it cumbersome because it requires I stay put for two days at least.
They need more evaluation by the supervisors to check on us.
September 05, 2019
I am a current client of this provider
My life is a lot better with their services. I can do a lot more with their help.
I had a problem with the Life Alert, and I cancelled it because the guy would call me on a test, and I wouldn't even have time to answer him before he called the fire department.
September 05, 2019
I am a current client of this provider
I just have homemaking services, and it has been okay. They help the most when they do shopping for me because I have a hard time getting out.
I like that they get back to me right away.
September 05, 2019
I am a current client of this provider
They are doing house work for me.
I recommend them highly because they will do anything for you to help you.
September 05, 2019
I am a current client of this provider
There's no way I can clean my bathroom or kitchen like they do.
Once they come and know where everything is, I don't have to tell them what to do.
August 28, 2019
I am a current client of this provider
They help with my cleaning.
They could train the girls better and teach them to stay off their phones.
August 22, 2019
I am a current client of this provider
It frees up the family and kids to be sure that their parents are being taken care of.
I don't think they have enough people working for them, so when I want certain hours for the caretakers to come, it is limited.
Provider Response
Compassion is a trait we look for with our care givers. Keeping you home is what we specialize in. Thanks Estelle!
August 22, 2019
I am a past client of this provider
The agency came and did the work, and I didn't have to tell them what to do.
The agency was very good with me and took good care of me.
Provider Response
Every little bit helps Francisca! We can do shifts as short as three hours to full 24 hour care. Sometimes that once a week is all you need to stay home! Thank you so much for your 5 star review.
August 22, 2019
I am a current client of this provider
They get the things done that I need, and they really seem to care about me. I'm not just another person to them.
They're reliable. They're always on time and polite.
Provider Response
These are the words we love to hear Lorraine! We don’t know what we’d do without you either.
August 07, 2019
I am a current client of this provider
I am very pleased. They help me find ways to make it easier for me to reach things and get things out. They are always helping me. The caregiver today helped me with the cabinets. I can't reach high or low, so things have to be waist height.
I like that they call me to let me know if someone is going to be late or isn't coming. They make sure that someone can cover for a caregiver that can't make it, or sometimes, they allow the caregiver to make up the shift at another time if possible.
August 07, 2019
I am a past client of this provider
They made me able to go to work and relax and know that my mother was in good care.
I liked the availability they gave me when I needed it.
August 07, 2019
I am a current client of this provider
I think that they do not communicate well with her. If they get done with what they are supposed to do, they just sit and don't interact or have a conversation with her.
The turn over is ridiculous, and we are getting new people all the time.
Provider Response
We are glad to hear you are doing better Barbara! Helping you stay is your home is what we do. It's part of our core mission and it's nice to know we get that right.
July 29, 2019
I am a current client of this provider
They help me with anything. They clean my house, do the dishes, and cook me lunch.
They are very sufficient and very good.
July 26, 2019
I am a current client of this provider
We have short visits, and they either give myself or one of my siblings the opportunity to get out of the house.
They really do a good job of assigning a caregiver that fits well with my mother.
July 05, 2019
I am a current client of this provider
They help because they don't cause pain in my life.
They were very personal, and I like that.
July 05, 2019
I am a current client of this provider
They will sweep my floors. They help me with the shower.
The agency can improve the schedule. I have one caregiver that comes three times a day and another that comes on Friday. Sometimes, the office changes the schedule.
Provider Response
Mary, we certainly try to be of assistance with chores around the house. Our care givers work hard to ensure you're happy with their efforts and I want to thank you for taking the time to share your experience with Right at Home.
June 25, 2019
I am a current client of this provider
They are sending a person who is responsible.
I don't like the person coming to check up on the girl, but the caregiver girl is wonderful.
June 25, 2019
I am a current client of this provider
My husband had a stroke, and so Lindsey helps him by making him lunch and getting him things that he needs. She also helps him with getting him from the car to the bed.
They are very good about following up. The people that come are very nice and helpful.
June 21, 2019
I am a current client of this provider
They sent me responsible, trustworthy, and caring homeworkers. They fill a request when I need it, and have made my life 100% better.
I want them to improve communication.
June 07, 2019
I am a current client of this provider
They come in and help me with my showers.
They send qualified caregivers who come on time.
May 24, 2019
I am a current client of this provider
The agency has provided the same person that my mother really likes coming all the time. My mom trusts her and allows her into her home. She is extremely reliable.
I like how they're convenient, and they communicate with me and my mom.
May 24, 2019
I am a current client of this provider
They got me so many things here that I was not expecting.
Right at Home takes care of me, and I am almost 100 percent sure they care for me like I am a family member.
May 17, 2019
I am a current client of this provider
The majority of the people that come out are amazing. There are some people we don't invite back.
I like that when I call the office, there is always someone there to talk to. They know my name now because of how I often I call. The other company I use doesn't have anybody on the office on the weekend.
May 07, 2019
I am a current client of this provider
They tell me they can't dust, and if I get down, I can't get up. I would have liked them to send me a book of all the things they can and cannot do. I am not gonna ask someone to do something they can't do. I understand they can't lift things, but they need to try harder.
I have recommended them. My sister is in a situation, and her husband is in rehab. I told her about Right at Home, and recommend her. The caregiver is easy to talk to, but they have some rules that I am not to crazy about. That is how it is. They are good for me, but they need to be able to do more for my sister and others to use them.
April 23, 2019
I am a current client of this provider
They have been able to help her with things she can't normally do.
The caretakers have been very helpful.
April 04, 2019
I am a current client of this provider
My caregiver is wonderful. She has changed my life drastically.
The caregiver is fantastic and self-oriented.
Provider Response
Handling the chores you no longer can do is in our DNA. Thanks for the review Carol!
April 04, 2019
I am a current client of this provider
The housekeeper is fabulous. The grocery shopper and the person who does laundry are good. We have two caregivers so it saves me time.
I do it all the time! It saves me a lot of time! The workers that come to the house are very kind and really care for my mom and my dad. The workers are awesome.
March 19, 2019
I am a current client of this provider
They come in, clean my house, and vacuum for me. They go to the store for me.
They are kind, courteous, and they go out of their way to help you.
Provider Response
Driving our clients to much needed appointments is just some of the care we provide. Thank you for your comment Warren.
March 19, 2019
I am a current client of this provider
I would be lost without them. They have supplied me with a personal care assistant.
I like the services, the people they have come out and look after to me, and I am very pleased on how they run the business.
Provider Response
Thanks for the note Patricia! We can handle cases from a few hour shift up to and including 24 hours per day. Everyone’s needs are different and we customize your care plan to fit those needs.
March 13, 2019
I am a current client of this provider
They have given me this housekeeper.
For as long as I have been with them, this is the first housekeeper that has been absolutely awesome. They could screen their individuals better.
March 05, 2019
I am a current client of this provider
They help me with shopping.
They do what they are supposed to do.
February 21, 2019
I am a current client of this provider
They are a lot of help in keeping the house clean for my father.
I like that the caregivers they send are very kind.
February 14, 2019
I am a current client of this provider
They help me get to my appointments and go grocery shopping. I'm in area that I can't walk so I need them.
I found that the people working for them are generally excellent. I can't drive anymore and the caregivers are drivers for me.
Provider Response
Driving our clients to doctor appointments is one of our core services. We try hard to get it right and stand ready to make changes if we falter. Thanks Antoinette for the review!
February 08, 2019
I am a current client of this provider
They help me to do the things that I can't do myself.
They know their routine, so when they come they don't ask questions, they go right to work.
February 05, 2019
I am a current client of this provider
She does my grocery shopping, makes and changes my bed, and washes the floors. She impacts my life very much.
I love my caregiver. She is very thorough, wonderful, and polite. I like everything about her services.
Provider Response
'Nice' is a word we love to hear! We rank highly on our compassion scores and are glad to hear we do what needs to be done!
January 14, 2019
I am a current client of this provider
They help the most by doing a lot of cleaning for me.
I like that they come every Friday when I need them.
Provider Response
Thanks Alexander! We love the kind words!
January 08, 2019
I am a current client of this provider
My mother-in-law really looks forward to her coming. She keeps my mother-in-law engaged in activities and conversation.
They do well communicating and working with customers on scheduling.
December 18, 2018
I am a current client of this provider
They could have a little bit more training.
They always make sure someone is here for me.
December 04, 2018
I am a current client of this provider
They have helped mainly with errands like shopping and cleaning.
The only problem I see is that the caregivers do not always speak English the best and it's hard for my parents to understand with the thick accents.
December 04, 2018
I am a current client of this provider
It's been a help for me through chemotherapy and radiation. They do the cleaning and the shopping, it really takes a lot of pressure off of me.
I've had them for four years and I've had three different homemakers, and all of the women that have come have been excellent. I have no complaints.
November 05, 2018
I am a current client of this provider
They do cleaning, shopping, and household chores.
They are very nice. Almost everyone that comes from there is nice.
Provider Response
We are glad to hear that you are satisfied with our services Joan. Shopping and housekeeping are just some of the many tasks we handle for our clients.
October 05, 2018
I am a current client of this provider
There are only there for 3 hours a week and so there is not enough time.
They are right on the ball if I have a problem.
October 05, 2018
I am a current client of this provider
The helped the most by cleaning.
I caregiver I have right now is very good.
October 03, 2018
I am a current client of this provider
They help me with things that I can't do.
They people who they have sent out have been wonderful and great.
October 03, 2018
I am a current client of this provider
They are here when they are supposed to be here. They help me a lot.
They listen to what I say to them. They try to help the best they can.
October 03, 2018
I am a current client of this provider
I don't like getting my mother cleaned up and showered, so it's wonderful for me. It's good for my mom to have so many people to talk to.
They are very honest. They call when they say they are going to call. There was a screw up with scheduling and they were very apologetic. One time, a caregiver hurt her back while taking care of my mother and they were honest with me and told me why she wasn't going to come back.
October 03, 2018
I am a current client of this provider
When I'm in pain, there's always someone there to help me out when I need a little help.
They could try to keep just one person instead of different people coming. I would be more comfortable with one person.
September 18, 2018
I am a current client of this provider
My caregiver helps vacuum and clean my floors, as well as changing the bed.
They are really good and everything, but I keep getting a different caregiver practically every week. Every time I go over everything that needs to be done, it's time for the caregiver to leave. It takes up too much time when I have to interview the new people and re-explain everything to those who come over.
September 18, 2018
I am a current client of this provider
They relieve a burden off of me.
I like that they are nice.
September 18, 2018
I am a current client of this provider
It doesn't really impact my life. I'd like more consistency.
They could be consistent.
Provider Response
Thank you for the feedback Beverly. We work hard to ensure that the care team we put in place is consistent. We try not to change team members for change sake, but that is not always practicable. That said, we will continue to reinforce with your care team the need. Thank you for taking the time to tell us.
September 18, 2018
I am a current client of this provider
I wouldn't be able to leave my mother at home without their care.
They are an excellent company!
September 18, 2018
I am a current client of this provider
She is there only one day a week. She gives him companionship. It is two hours that I don't need to worry about him.
He might have just gotten lucky. The companion we have is perfect for my loved one.
September 07, 2018
I am a current client of this provider
They have helped the most by being here all the time.
I like how they let me know everything in advance. Some of them use their cell phones.
August 20, 2018
I am a current client of this provider
They are a big help.
I like the way they keep track of the services.
August 07, 2018
I am a current client of this provider
They could send people who know what they are doing.
There is no communication.
Provider Response
Thanks for the feedback Linda. I am sorry you had a bad experience with your care team. Please know that all of our aides goes through extensive training along with extensive background screenings and are required to complete annual education recertification. Please call the office so we can discuss how we can do better.
August 03, 2018
I am a current client of this provider
It is just so she has someone to talk to.
I am pretty comfortable with them, and I do like the girl who sat with my mom.
Provider Response
Social exclusion is something all seniors face over the years. We try and make sure that we handle your care with the compassion of a family member.
July 24, 2018
I am a current client of this provider
I can't bend down anymore, and they help me keep my house in order and clean.
They are efficient and here on time. They are nice caregivers.
Provider Response
Reliable is what we strive for. Thanks for letting us know Therese!
July 18, 2018
I am a past client of this provider
The services were very much needed. There was one lady who was outstanding. She was an organizer, and she became my best friend. If things were picked up more, that would be better, because my back and arms hurt and they don't work as well.
Some of the girls were really great. They should have washed the floors and the bathroom floor. They should have helped me more with laundry because I have a bad back. They did help me with dishes and I was very thankful.
Provider Response
Thanks Jean. While we don’t always get the care team match 100% of the time, we work hard to make sure you are happy with your service. If not pleased with the service, just tell us. Please call the office and we will work to get it right!
July 03, 2018
I am a current client of this provider
I am physically handicapped so it takes away the stress of having to do things.
If the right homemaker is with me, they are very good.
Provider Response
Servicing folks with disabilities is one of the tasks we handle. Thanks Paul for the nice review.
June 20, 2018
I am a current client of this provider
I had a very bad experience. The person who was helping me out left me alone for several weeks. They should have arranged to have somebody out here for me.
They answer the phone quickly when I leave a message.
Provider Response
We encourage our clients to call the office whenever there's a concern about schedules or a shift that needs to be filled. We strive to ensure that all of our clients get the right care when needed. Thank you for bringing this issue to our attention. We will certainly review with the staff our communication standards as well.
June 20, 2018
I am a current client of this provider
She is very caring and good to me. She does what I expect her to do.
I haven't had much interaction with them. They sent me a worker and I haven't had any conversation with them at all.
Provider Response
We are glad that our care team is caring and good for you. If you have any questions regarding your services or about your care team member, please give us a call at the office. Our nurse case managers are here to assist.
June 20, 2018
I am a current client of this provider
They keep me off of my feet, which is good because I have MS.
The caregivers are all well trained and they all do a good job. They are good at cleaning.
Provider Response
Multiple sclerosis is such a horrible disease. We are happy to help Paula maintain her independence at home. We have some of the most well-trained care team members on the South Shore. Keep up the good fight Paula!
June 07, 2018
I am a current client of this provider
I would be lost without them. The have helped the most with all the cleaning because I can't see.
I would say they are pleasant and they do a great job.
Provider Response
We only hire 30% of the applicants and we make sure they have the right temperament for homecare. We're glad to help out Doris!
May 25, 2018
I am a past client of this provider
She did her job.
They have good communication skills.
Provider Response
Thanks Patty. We try hard to keep in contact with clients and their care team.
May 22, 2018
I am a current client of this provider
It's making it much easier for me because I can't get around that well. I have a walker.
They're always prompt and come. The girls are courteous and nice.
Provider Response
Hiring better caregivers is what we strive for and being on time is what we expect. Thanks Wilhelmina for the review.
May 18, 2018
I am a current client of this provider
It's been really good at times and really bad at times. Some of them don't have the ability to do what they're supposed to do, so I wish they didn't send them to me.
Right now it's not that good, but it's been really good before.
Provider Response
Ethel we are sorry to hear that you are not happy with our services. Please call the office and speak with our operations manager. We will work to get it right. We work to get consistency of care, but sometimes we need to work a bit more.
May 03, 2018
I am a current client of this provider
I am satisfied with them. They help me with my laundry, with cleaning, and with things I cannot do.
May 03, 2018
I am a current client of this provider
They're very attentive in everything they do, and they're very businesslike. Without the service, I'd be tripping over everything because I can't do a lot.
April 26, 2018
I am a current client of this provider
When they come in and ask me what I want them to do for me. For example, they'll go grocery shopping, do my laundry, or vacuum for me. I had an operation a few months back and couldn't do a lot of things, so they helped me a lot in regards to that.
Provider Response
We are very happy to assist Barbara! Our nurse case managers specialize in helping individuals through transitions from Hospital to Home!
April 19, 2018
I am a current client of this provider
My grandmother is happy with them. They make it possible for her to stay in her home. It give us peace of mind, and she's happy that she is able to stay in her home.
Provider Response
Abbie, it's our mission to improve the lives of those we serve, and to help keep seniors stay in their homes. We're happy to know your grandmother likes the service received from our Right at Home caregivers and staff.
April 19, 2018
I am a current client of this provider
I like the caregiver who comes to see me. She does everything I ask her. She doesn't make me nervous. I can lay down the whole time she's here.
Provider Response
We're so glad to read your positive feedback Myrna. Our caregiver match program is very robust and we work hard at getting you the right team member for your needs. From clean up to personal care, we're proud of our great caregivers and appreciate being able to help you. Thank you for sharing your experience!
April 03, 2018
I am a current client of this provider
I have to cancel a lot of my Right at Home appointments because I have more important doctor appointments at the same times. They don't understand why I have so many appointments when I have several doctors. It seems to be the same ongoing problem. Sometimes the caregivers don't clean everything and take too much time on the laundry instead.
Provider Response
We try hard to manage our schedule to suit our clients needs. We get that life sometimes interrupts, but our care team member also needs some advanced warning on shift changes. We feel that 24 hour notice of cancellation is a reasonable approach. We do try and have the caregivers prioritize their work and get to what’s most needed in the time allotted.
March 23, 2018
I am a current client of this provider
I have recommended them! Everything has been positive, from my caregivers to the office. The care really helps me. I am a person who doesn't usually let people help me, but I am comfortable with the caregiver and the office staff. I am doing much better than I ever could without them. They are fantastic. I can't say enough good about them.
Provider Response
Great news Marilyn! We are thrilled that our care givers were able to help you get over the apprehensiveness of in home care. Delivering quality care is in our DNA.
March 16, 2018
I am a current client of this provider
Here's my problem with them, the girls that come during the week, they don't call sometimes and don't show up. I need a phone call or some kind of coordination so I know if someone is coming. Sometimes a caregiver that was assigned is unassigned and that is disorienting. They take care of my bedding, washing, vacuuming, and I have a problem with bringing them up and down the stairs, and they clean in the kitchen as well. They will do things that my husband can't do anymore.
Provider Response
Vincent we are sorry you have had to deal with call outs. We strive hard to ensure care giver availability and that communication between the clients and our office team is robust. Certainly, if there is problem we try and notify all call outs and you can always call the office for assistance 24/7. Sometimes life happens for the care giver as well. Because of our size, we typically have the ability to swap in a care giver on the same day. I am glad to hear that they are helpful with the in home chores.
March 16, 2018
I am a current client of this provider
They are very accommodating with their times if I have a doctor appointment or something like that. They send me very nice staff, which is nice. I have had other companies that send caregivers who are just there for a paycheck, but these caregivers are just nice people.
Provider Response
Maria, we are glad to hear that our care givers are nice! We strive hard during our hiring process to get the right people. We think it is what defines us and what sets us apart from other in home care agencies.
March 16, 2018
I am a current client of this provider
They are reliable. It makes life better and they do homemaking services for me.
March 07, 2018
I am a current client of this provider
They do accommodate me if I don't like a certain worker. I've been through so many. It really helps since I'm blind. They do what I can't do.
March 05, 2018
I am a current client of this provider
The caregiver is very good with my son and is always here on time. It has been a relief for me because my loved one has dementia and needs a lot of help.
January 05, 2018
I am a current client of this provider
Most of the caregivers are friendly and responsive to my needs. My apartment stays more together when I have Right at Home. If I don't feel physically able to get things done, they are able to work with me to get things done.
Provider Response
Thanks Roger. We try hard to make sure we get the right care team member assigned to each case. Keeping you in your home is our priority.
January 05, 2018
I am a current client of this provider
They are reliable and are a great company. They allow for me to run errands and it's comforting to know she is taken care of.
Provider Response
Reliability is something we work at every day. Thanks for being a customer and for the positive review Edna!
December 16, 2017
I am a current client of this provider
I would recommend Right at Home because most of the caregivers that are sent are okay. Right at Home makes life easier by doing what they are supposed to do when they come in.
December 07, 2017
I am a current client of this provider
For the last month or so, I couldn't be happier. I have this wonderful woman that comes. Her work is perfect, and she's just a great person. Everything is good. When you start something new it takes a while to become adjusted. For a few months, it was like I had somebody different every week. I was developing anxiety with a different stranger coming in every week. I have had this new one for two to three months, and she's fabulous. The managers at the office are very on top of things, polite, and considerate. They call to let me know exactly what is going on. When she leaves, I'm in heaven. My house is so clean! It's really improved things for me overall, physically, psychologically, and emotionally. It's given me energy to do new things instead of trying to just get by day to day. Every week I'm so afraid that it's going to stop. They're very steady, and it's been really perfect for me.
December 07, 2017
I am a current client of this provider
I've had Right at Home's caregivers for several years now. I used to work for several years with another home care agency, and Right at Home does not match that agency's standards. The caregiver I have right now is really good, but it hasn't always been that way. She does my laundry, and she's very good at doing what needs to be done.
December 05, 2017
I am a current client of this provider
Right at Home does their job and they do it well. They have fantastic caregivers. I have trouble walking and they are able to babysit me. I like that.
December 05, 2017
I am a current client of this provider
Right at Home provides congenial caregivers. The caregivers help Alice with light shopping and cleaning. The services from Right at Home allow my mom to still live alone.
December 01, 2017
I am a current client of this provider
Right at Home is qualified and they know what they are doing. Right at Home makes my life better by making things simpler for me.
November 13, 2017
I am a current client of this provider
I would refer others to Right at Home because the caregivers we have are excellent. Right at Home's services are provided by two male caregivers who have connected with my husband.
November 03, 2017
I am a current client of this provider
Right at Home provides an efficient caregiver who is good at what they do. The services make my life better because it allows me to have time to read and do crossword puzzles.
November 03, 2017
I am a current client of this provider
I would tell them that Right at Home provides coverage for me, and they have good clientele that comes to the house. Right at Home made my life easier by giving me more free time, and security knowing that I have trained personnel on hand.
October 24, 2017
I am a current client of this provider
I would recommend Right at Home because I like how they always make sure their shifts are covered. Right at Home has made my life easier because my loved one has lots of problems and they come in every day to help.
October 19, 2017
I am a current client of this provider
Right at Home has excellent staff. The caregiver changes the bed which I can't do.
October 11, 2017
I am a current client of this provider
Right at Home sometimes calls the day of to cancel. Right at Home has freed up my time.
October 11, 2017
I am a current client of this provider
I would recommend Right at Home because they're very easy to work with and are able to find a suitable person to work with my family member. The service has helped my family member with companionship.
October 06, 2017
I am a current client of this provider
Right at Home takes care of my needs, and allows me to get out. Even though I cannot drive a car, I can go and get coffee with my caregiver, which is nice. Right at Home has allowed me to get to places even though I cannot drive a car.
October 06, 2017
I am a past client of this provider
It depends on who the aide is, but Right at Home was very good to me. I depended on Right at Home. My loved one took a lot of care, and they were able to provide that care for them.
September 27, 2017
I am a current client of this provider
I've been happy with the caregivers that Right at Home has given us. Right at Home's services are very gratifying. We had no one before, and now we have people to help us regularly.
September 23, 2017
I am a current client of this provider
I don't see many people, however, I do tell the people I see that Right at Home is a good company. My caregivers do all of my cleaning.
September 21, 2017
I am a current client of this provider
I have one caregiver from Right at Home who does the bathrooms and makes my bed. I have the same caregiver from Right at Home all the time. I do not like it when I get someone new to come because I have to train them.
August 11, 2017
I am a current client of this provider
Right at Home's caregivers are very compassionate. They work with their clients to try to understand their needs. The care is good, we just don't have much time with them.
July 07, 2017
I am a current client of this provider
I would recommend the caregivers, but I would not recommenced the office staff. Right at Home has made my life easier because I can't go up and down stairs, and they have helped me tremendously.
June 14, 2017
I am a current client of this provider
Right at Home is an efficient company that is enjoyable to have around. I couldn't get along without Right at Home because I can no longer shop for myself.
June 06, 2017
I am a current client of this provider
Right at Home has done a marvelous job at picking their employees. The employees that don't meet the standards aren't there for very long. Everything that we want is taken care of by the services from Right at Home.
May 24, 2017
I am a current client of this provider
Right at Home is a great company that offers care-giving services. It is helpful to know that my mother is safe when I am not there.
May 09, 2017
I am a past client of this provider
Other than the last young lady who came here, Right at Home was very good. The services helped me out immensely while my wife was still in the hospital.
April 18, 2017
I am a current client of this provider
Right at Home is everything that you would need and want in a company. They are very consistent and the caregivers are excellent. Having Right at Home allows me to keep up with my apartment because they clean everything.
April 13, 2017
I am a current client of this provider
Right at Home is a very good service and I enjoy seeing my caregivers come. It is good to have my Right at Home caregivers come because other than that, I am alone. When they come, I have someone to talk to.
March 21, 2017
I am a past client of this provider
Right at Home's caregivers were very friendly, nice, and provided the services that they were supposed to provide. I only had someone come once every two weeks.
March 17, 2017
I am a current client of this provider
Right at Home has good workers, and they have great people. Right at Home has made it so everything looks good, clean, and well take care of.
March 06, 2017
I am a current client of this provider
Right at Home needs to have better scheduling and have caregivers available without having to send replacements. The caregivers need to have better training.
February 23, 2017
I am a past client of this provider
I would tell them that Right at Home was fantastic. I have nothing bad to say. The caregiver took a load off of our shoulders every time he came. He was the best man.
February 23, 2017
I am a past client of this provider
Right at Home sent good caregivers. It was a bit chancy sometimes when the schedule changed so frequently. The caregivers came in and showered Rita.
February 17, 2017
I am a current client of this provider
I would tell a friend that Right at Home has hired amazing caregivers. The services have helped the most with giving me help caring for the client.
February 07, 2017
I am a current client of this provider
Right now, I'm very unhappy with what's going on with a particular caregiver from Right at Home. Right at Home can make life easier by firing the caregiver.
February 18, 2016
I am a current client of this provider
mom has lewy body dementia and routine is important I found that that they change caregivers to often and times same the girls were good to my mother and she liked them
April 07, 2015
I am a past client of this provider
My dad had been resistant to home companions in the past so I was very nervous how he would react to the Right at Home caregivers. They immediately put my worries to rest. They were very gentle and nonthreatening and were able to get my dad up in the morning and take him to his day program even when he didn't want to go. It meant a lot that the caregivers agreed to meet with me prior to their first visit to my dad and I liked reading the visit log the caretakers filled out each day.
October 19, 2014
I interviewed this provider
Right-at-Home is the go-to-service if you need to get an elderly parent to a wedding! RAH was friendly, efficient, and caring. My 86 year old dad was brought from Southshore, MA to Southern NH to attend my son's wedding. The wheelchair van was driven by a wonderful personal care attendant. He was prompt, friendly, and respectful. I would highly recommend RAH for your family needs.
October 12, 2014
I am a past client of this provider
I cannot thank you enough for the wonderful care your team brought to my aunt and I. I'm not sure I will remember all of their names, but they were all wonderful, and I hope you can pass along my appreciation for their support: Lu, Josie, Naomie, Ebby, Nancy (I'm missing the name of the first aid who spent the first night - 17 hours!!! But we shared and talked so much!) Thank you so much.
September 20, 2014
I am a past client of this provider
September, 2014. Right At Home took care of our dear Nana for the last few weeks of her life. Their professionalism and caring support made us feel so much better during this difficult time. I highly recommend them.
August 29, 2014
I am a current client of this provider
Right at Home provides care for my father who is 81 years old and has numerous health issues and limited mobility. Frank C., owner/CEO of Right at Home, is very responsive and strives to ensure that the patient gets the best and most suitable care possible. My dad has had outstanding caregivers (Bridget, Lucy, and Shawntia) who handle him with the care that they would their own father. They do an outstanding job with a very difficult situation.
April 18, 2014
I am a current client of this provider
It took a long time to convince my mother that we needed to get her a bit of help everyday but we are one month in to using Right at Home and we are all so happy with the service. Mom loves her caregiver--she is kind and so hard working! I highly recommend this company.
April 07, 2014
Other
I have enjoyed working with this provider for over a year now. It has helped our family a lot and taking a lot of the stress away by managing our parents day to day life. Ann O. has kept a very watchful eye on them and lets us know if one of them is not feeling well or had a fall. We appreciate there heads up approach.
Thank you, Right at Home
March 10, 2014
I am a past client of this provider
I couldn't have asked for better care for my mother than Right at Home. The care provider was warm, compassionate, and extremely conscientious in attending to my mom. I highly recommend Right at Home to anyone struggling with caring for an aging parent.
December 24, 2013
I am a past client of this provider
Before my husband passed away, I had in-home care for him from Right at Home. They're basically okay. We had them for a little more than a week. Once I hired them, they had somebody that day. There were four different caregivers but only one came at a time. They were assisting my husband with almost everything. They helped him dressed and bathed him. They're okay except for one of their caretakers. I found my husband asleep in his chair and this caretaker was asleep of all things in my husband's bed. I got very angry over that and I didn't pay for those hours. I was very disappointed with that person. However, the other three people were excellent. They had great attitude and they were very competent.
Provider Response
Right at Home South Shore takes great pride in the quality and competence of our caregivers. First, we begin the process of selecting less than 40% of the applicants that apply for employment. We seek candidates that not only have the skills and compassion to want to work with the elderly, but also, those candidates must have excellent communication skills because companionship and conversation is one of the most important benefits that we bring to our clients.
All of our caregivers complete a comprehensive orientation program and must pass a competency test before they are placed with a client. Each caregiver is closely supervised by a nurse to ensure that they are following the customized plan of care that is developed for each client's needs. We encourage constructive feedback from all of our clients about any complaints or observations noticed about one of our caregivers because we'll make sure our clients' care experience is just right.
December 16, 2013
Other
All the Right at Home staff have been fantastic in caring for my dad and moms care. They have been supportive and have adjusted their schedules to meet the needs of my parents. All have been friendly and have gone beyond our/my expectations.
July 04, 2013
I am a past client of this provider
Right at Home/Rockland took care of my father before he passed, and they were spectacular. So was he, and he deserved their warm, compassionate, competent service. I cannot recommend them highly enough, as they allowed Dad to die peacefully, at home, and on his own terms, which was his, and our, wish.
March 20, 2013
I am a current client of this provider
Right at Home helped my family and I trough the many stages of elderly care. From just needing an extra hand around the house all the way to 24 hours hospile care. They have been excellent in selecting the right people for the job. I've recommend them to others who in turn have appreciated the services they provide.
February 25, 2013
I am a current client of this provider
Right At Home is and excellent company. Their caregivers are kind, helpful, and very nice people. You are never left without good care. The office staff are always helpful in every way.
February 19, 2013
I am a current client of this provider
RAH has provided a continous level of superior, professional companionship service to our 82 year old Mother who is afflicted with several Alzheimers-related medical issues. Through 24/7 supervision, RAH thoughtfully selected and assembled a qualified team of caring companions and nurses who have demonstrated an extraordinary committment and compassion often in a challenging environment. Tasked with several responsibilities ranging from grocery shopping, to light house keeping, medical appointments, and personal assistance, RAH's caregivers have dramatically improved our Mother's overall socialization, disposition and well-being.
September 17, 2012
I am a past client of this provider
Michelle was amazing!! I needed someone to come in and be my "wife"....a housekeeper, a companion, a chef and a friend. She walked my dog, helped with laundry, cleaned my house, made me breakfast or lunch when asked. She truly helped my recovery because she lessened the stress.
September 05, 2012
I am a current client of this provider
We started working with Right at Home about a month ago to provide services for my mother who has Alzheimer's and to provide support to my father (her primary caregiver) six days a week. So far we have had an excellent experience. The caregivers are supportive, caring people and have given my Dad a much deserved break as well as provide knowledgeable care for my Mom. I have also been impressed with the structures and processes put in place to insure that we get consistent, reliable care. Our relationship with Right at Home is still new but we couldn't be happier.
June 11, 2012
I am a past client of this provider
I would recommend Right at Home to anyone looking for a home caregiver. They were very professional and each person who helped along the way - from the owners to the nurse in charge of our care to the caregivers themselves, were kind and caring. My father was well-cared for each day.
February 27, 2012
I am a past client of this provider
Cannot say enough wonderful things about Right at Home. Right at home was originally hired just to help with medications for my 83 year old father as he was alone in his home in Massachusetts while his four daughters live in Florida. As anyone that has an elderly loved one that lives out of state knows..it's hard to worry from afar. It was a great relief to know that Right at Home was checking on him and keeping in touch with us in Florida. The nurse was trustworthy, caring, kind and just fantastic in every way. Right at Home spent much time on the phone with us to help choose and get him into a rehab facility after he was sick last year, which I always felt was above and beyond. Just recently I was up in Massachusetts with my father because he had developed an infection. My dad refused to go to the hospital and the nurse from Right at Home stayed with us for an extra 4 hours or so until we could finally get the help my father desperately needed at the hospital. Again above and beyond. The Right at Home nurse was like an angel during this stressful time. Five stars is not enough to rate how much Right at Home helped us with our dad.
January 23, 2012
I am a current client of this provider
I am the son of a client of Right at Home South Shore, and wanted to report that my frail 91 year-old father (and his children) have had a very positive experience with this agency for more than three years. Right at Home has been very accommodating to my father's changing needs, both for different levels of care and for the number of hours of care he receives each week.
My father has had some wonderful caregivers over the years who have gone above and beyond in providing care to him. In particular, it has been extremely helpful that Right at Home caregivers have been able to drive my father to shopping, medical appointments, and other activities. Especially on the South Shore, where transportation for elderly and disabled people can be very difficult (if not completely non-existent), this more than anything else has allowed my father to stay in his home and maintain the best quality of life possible. In response to the poster who reported that some of Right at Home's caregivers did not speak English, that has never been my experience in the many years we have used the agency.
Finally, I have been very impressed with Right at Home's careful attention to my father's medications. Like many older people, my father has a bewildering number and variety of medications, many of which change in dosage levels on a regular basis. I am often confused by exactly how much he is taking of a particular medication at any point in time, especially since each medication has more than one name. With a well-trained Right at Home RN filling my father's pill organizer once a week, and staying on top of the frequent dosage changes by being in contact with his physician, this is one aspect of my father's health that I no longer worry about. This has been a great relief.
January 04, 2012
I am a current client of this provider
As many children of elderly parents have experienced, our parents were always very independent, strong and healthy, and they wanted to stay that way. However, as the years passed and dimentia took hold of our father, we could see that he required more help than our mother was physically and emotionally capable of providing on a long-term, daily basis. We tried to patch the day to day needs together with siblings dropping by to help, but with work and families of our own, it just became too difficult. This is when we were blessed to have several people recommend Right At Home out of Rockland, Mass. This company has been an such an amazing help to our parents and our entire family. Our mother at first was very reluctant to accept that she needed outside help and only permitted us to start with someone to come in 2 mornings per week. In just a few short months, my mother requested that we ask to have the caregiver from Right at Home come three, then four, then five days per week, as our father's dimentia worsened. Our parents and our entire family grew to trust and love this caregiver, who has become an indispensible companion working tirelessly to provide a high level of in-home care. She is ALWAYS punctual, runs errands, brings our parents to appointments if we can't, keeps the house neat and clean, cooks wonderful and healthy meals, keeps our father on a consistent schedule, and most importantly, shows compassion, provides wonderful companionship and conversation, taking an interest in our parents' lives and their happiness and well-being. Especially for our Mom, who has mobility issues, and for whom many tasks and hobbies have been put aside to care for our Dad, it warms our hearts to see the Right at Home Caregiver asking our Mom what she wants to accomplish this week, and then helping her to execute the project our task, whether it is sending out holiday cards, wrapping birthday gifts for grandchildren, or carving out time to do her geneology research. Over time, as our father's dimentia has brought on further decline, we now have overnight care through Right at Home as well. Every caregiver who comes for the overnight shift is punctual, professional, ENGLISH- SPEAKING, caring, consistent and very capable to handle the nightly routine. Our mother can now get a prper night's rest without the worry of our father getting up during the night, wandering or falling down. The overnight caregivers help our Dad get changed and ready for bed, help them both to the bathroom during the night and set them up for the day before leaving the next morning. We can not emphasize enough how pleased we have been, and what a sense of relief we feel to know that our parents are being so well-cared for while staying in the home that they love. We would recommend Right-at-Home to anyone in the area who is considering in-home care for any reason or for any length of time. The management is extremely responsive, professional and caring and the emphasis that they place in the screening and education of their caregivers really shows. We know that our parents are safer and more rested with the help of Right at Home, and we, their children are much more at ease knowing that compassionate and professional caregivers are taking such wonderful care of our Mom and Dad.
January 04, 2012
I am a current client of this provider
I give the highest recommendation to this company. My 94 year old mother recently returned to her independent living residence following a severe case of pneumonia and several weeks at a rehab hospital. She was extremely weak,depressed and suffering severe anxiety. She could never have continued to live independently without the support of Right at Home for about a month. A Right of Home manager/nurse met us at the hospital to develop the plan, consulted with the social worker, called us to confirm the arrangements prior to start-up, and personally introduced each aid who would be providing service. All details of service were implemented as planned. Service quality was very high. All staff workers were US citizens who spoke English as a first language. They all developed close relationships with my mother. Gradually, we were able to taper down the services (which started as almost 24/7) as my mother regained her independent living skills.
January 03, 2012
I am a current client of this provider
Hello, I am a Health Care Proxy, Power of Attorney to an elderly gentleman who I have know for over 30 years. He is like a member of my family. After "Ray" had a bad fall at the assisted living facility, I wanted Ray to have round-the-clock caregiving assistance, since he was at a high risk of having another fall. I have been very impressed with the Right at Home owners, as well as with the caregivers they have sent to assist Ray. The caregivers provide very detailed documentation in the daily notebook, so I can see at a glance how the shifts have been going. It is really a plus that the owner's wife is a nurse. She is very caring and very knowledgable about Ray's condition. My needs were very much in the respite category this time, however, I would like to continue using the RIght at Home Services for transporting Ray to doctor's appointments, etc. I would highly recommend Right at Home! It really will give you peace of mind, knowing that your loved one is receiving the best individualized care! Take good care, Wendy
December 28, 2011
I am a current client of this provider
My mother is a current client of Right at Home in Rockland. When my family and I decided earlier this year that she needed more assistance than we could provide, I explored assisted living, adult day centers and in home care to find the right solution for her. After a number of conversations with the owners of Right at Home regarding my mother's care and checking their references, we decided that keeping my mother at home with Right at Home was the best thing for her.
We have 5 caregivers helping my mother throughout the week, and all of them have been wonderful. When selecting caregivers I do think it's important that they can communicate effectively with the client, and the caregivers we have all speak English perfectly. More importantly the caregivers proactively communicate about my mother's needs. If they notice something might have changed for her, they'll call me or the owners of the agency with what they've noticed so that we can address anything that needs to be addressed.
Caring for someone with Alzheimer's disease is not easy, and I've been so impressed with the sensitivity and creativity displayed by our caregivers. They clearly think about what would be fun for her and then plan some activities before they come to her house. They have my mother doing crafts, playing board games and baking with them. They've also greatly improved her diet, and they keep her engaged and participating in the daily activities of life"”they shop and cook together as well as doing the basic home chores. She is much healthier and happier since we've put the home care in place.
I have not had any issues with the bills that we've received"”they're accurate and easy to follow.
I believe that "offended" might have the agency confused with another one. My strongest endorsement comes directly from my mother when she says that there's not one of the caregivers she would trade. We're happy to have my mother at home with high quality care.
December 27, 2011
I am a current client of this provider
My mom Ellen can't say enough about Right at Home. The caregivers they send out are wonderful. They are always so attentive to her every need. Not only have I and my sister seen a great change in my mom's appearance but she all over attitude is wonderful. We really didn't think she would be so inviting of a stranger into her home. (At first she wasn't). We started with just two days a week now we are up to five. My mom thinks of her caregiver Sally as a God send. Sally is like a part of our family. She traveled with my mom to my sister's house out of town. That was the best; we were all together again. We haven't done that in years. I just want to let you know that Right at Home is the best.
Sincerely
Charles Holmes & Family.
June 15, 2011
I interviewed this provider
This agency was careless with our elderly mother.Often times sent non english speaking caregivers,always a high turnover of help. Billing practices a nightmare!
Provider Response
As the owner of this agency, i would like to respond to the negative comment above. I am sorry to learn that you had a bad experience caring for your mother at home, but I believe you may have my agency confused with someone else. The comment that none of my caregivers could speak English is just false because ALL of my caregivers are required to be fluent and clearly understood in English. In fact, 85% of my caregivers are born in the US because of the importance that we place on the ability of our caregivers to interact, converse and socialize with our clients. This philosophy has enabled my agency to become one of the most successful and respected agencies on the South Shore.
-Frank @ RAH
About Right at Home South Shore
Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer's disease and other dementias. Call us to learn more about the specific services we provide.
Custom Care Plan
From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one's specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.
Caregiver Training and Care Supervision
Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they're able to deliver the care set out in your loved one's Custom Care Plan. Before providing care, they're bonded and insured.
Services and Amenities of Right at Home South Shore
Rates
- Hourly Rate: Call For Rates
- Live In Rate: Call For Rates
