Right at Home Forest Hill, MD

Cora C_3

If I have to have someone here every day, they are the perfect people to be here. Every one of the ladies who come here have been most kind, thorough, understanding and delightful people.

Provider Response

Sondra L_1

They have always been helpful and willing o do whatever I need to be helpful to me. They are very dependable, the people are very personable, and they are always on time.

Laurie B_15

He has many caregivers, so the more consistent they are, the better it is for his quality of living. I like that they have amazing caregivers, and they are very flexible and convenient.

Eva H_4

The provider has helped me the most with being present when I needed help. I like the dependability.

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Kathleen R_13

The agency has supplied us with good people. The agency has been very responsive and the quality of people they have sent has been good.

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Pauline R_3

The caregivers jump right in and do what needs to be done. We sat down in the beginning and I discussed what was needed and they delivered. They have sent very attentive and good caregivers to take care of my mother.

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Janet H_25

I need care. I like that they stay on top of things.

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Jan W_5

The provider has helped me the most by giving me time by being outside. They are doing a great job. I like that they supply pretty good caregivers.

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BMullin

I was so impressed with Right at Home’s care and professionalism. It’s a tough to ask for help when a when a family member’s needs exceed your own abilities but, Right at Home was kind and respectful during this difficult time. When our schedule kept changing, they remained flexible and accommodating. My mother-in-law’s caregiver was compassionate and empathetic to our family’s needs (right down to our family pet!) Thanks for all of your help. I’d recommend them to anyone!

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Barbara B_55

They have been very good and effective. Right at Home is effective and I enjoy them.

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Linda

We're currently using Right at Home Forest Hill, MD for my husband. They help him get to doctor's appointments, fix him lunch, or if I had to go somewhere, they'll take over for a couple of hours. Just simple things, they take care of him, have somebody to sit with him or do chores and basic things I would do if I was there. The caregivers were wonderful, and do the plan they had with what they were supposed to do. There was no problem with the billing and scheduling.

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John M_90

I have been able to get to appointments. I have been pretty satisfied so far.

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Virginia W_10

They have been awful and not consistent in the administration. The caregivers are great and gentle. I am very reluctant, but it is not the people that care for my mother, it's the higher ups.

Anonymous_6384

They allow me to go out and do things on my own while they come over and care for my father. I like that while I've worked with other companies, they aren't perfect but they are great with getting people out and getting responsible people.

Provider Response

TAMoore

This review is for the Right at Home office in Forest Hill Maryland. I hired them for caregiver services for myself while my husband was away for a weekend. I spoke to three different people and expressed my needs to them. I also paid in advance. When their caregivers arrived, they were totally unaware of what they were supposed to do. At one point, no one was scheduled to help me, and if it wasn't for a friend who came to my rescue, I would've had to lay in bed for nearly 18 hours without food or access to a bathroom. I gave them two stars only because their office administrator came to my house and offered a sincere apology. I cannot recommend them as a home health care service. They dropped the ball with me.

Provider Response

Dana R_5

Communication is great; they're always there. They're very responsive.

Patricia and Jack P

For the most part it has been very good, especially with the one we got. I would like a little bit better communication from them.

Sandy K_9

They help me stay clean and interact with people. I like that they are warm, caring, and seem to want to be here.

Anonymous_5772

They provide great caregivers. The office has been very responsive.

Anonymous_5638

The caregivers sit and talk with me. This agency helps me feel better.

Chuck B_5

They relieved us and gave us peace of mind. The caregivers that they provided were terrific.

Provider Response

Russell P_1

They were professional and they took care of dad. They were available and local.

Eulala D

I like that most of them do their work without being told. They are good and I like that they're on time.

David T_26

It was a relief to have that reliable person come by and take care of mom. We learned that we needed to ask a bit in advance for additional care. They couldn't always accommodate a change we needed to make if we didn't request it far enough in advance. I definitely thought they were good. They were considerate and competent in taking care of my mom. She is not an easy patient to take care of because of her arthritis in her hips, knees, and ankles, and of course her issues with incontinence. But she was good and had very respectful care. The person that we had, Sylvia, was just excellent. She would explain what she was doing before she was doing it, so my mom wouldn't be wondering why she was being moved in a certain way. Every time she took care of my mom was smiling and thanking her. We've had other services in my mom's experience, and not everyone is good, but Sylvia was top-notch.

Provider Response

Kathleen G_10

They keep an eye on my mom and give her companionship. They are great at activities. Everyone was kind and the scheduling was good. The caretakers are good.

Anonymous_3103

We could not keep the client home without them here. We have been able to have consistent care from one particular caregiver as of late.

Karen L_26

I don't have to be there in the morning to help her get up, get dressed, and eat breakfast. I'm there most afternoons. The caregiver coming isn't consistent, it's someone different quite often. I know it's hard to get someone for only an hour.

Mary R_39

The clients need care and someone there, and their caregiver is really devoted and takes care of their needs. We have had a great experience with our caregiver.

Lisa P_17

They help her get dressed and help her shower. The people they have sent have been very good. They are prompt and they have very good communication.

Mary B_105

They do things like making the bed and cleaning up. It is hard for me to do that. They always try to get people here when I need them.

Jason A_2

None of us are there when the caregivers are there but in general we can tell that some of the caregivers are thinking that their main job is to do some light housework. My sisters have expressed that we want someone that is more compassionate about his circumstance and be willing to engage with him. It is providing a service that we need. The communication about what is going on is good but some of the caregivers have been a little less than what we would have expected.

Judy P_16

They could have a plan for the caregivers because sometimes they tend to just come in and watch a movie. I like that they have available caregivers.

Robert W_24

They were very helpful. They provided a series of aides to give help throughout the day. They tried to work with me to provide aides as I needed them. They were quite responsive.

Norma L_4

I could be better organized to plan their time here more efficiently. They are perfectly on time when they are supposed to arrive.

Jane C_8

They have been very good. In the beginning I had trouble with getting out of bed and everything, but I have gotten better. I think that was the hardest. They have a lot of trouble with getting the people to come here.

Phil J

I feel it makes life easier. I like that they will engage with my husband; he doesn't talk a lot, so it can be hard to do. I like that they are professional and hard-working.

Leah H_3

It made it so I didn't need to be, I could spend time with my daughter. Their service prior to coming out was good, they were timely in coming and scheduling us.

Deborah W_7

If they weren't sure, they should have called me to make sure. We had problems with a nurse not showing up on time. When it was originally set up, I told them that we had to have seven days a week, 24/7, and I had coverage for 20 hours, so I needed them to do four hours a day. The first day that I needed them, they hadn't scheduled a nurse. It was just one thing after another. As it went on, their services got better.

Provider Response

William K_9

They take care of my wife and get her in and out of bed. I like that they will do one hour at a time for us.

Maureen G_1

It helped with day to day things that I didn't have to do. I liked the caregiver, she was nice and they were very responsive.

Bernadita S

The most helpful thing is them taking her to the store. I like that they are flexible as far as the hours needed.

Al & Jane B

I just like having their presence. They have personal feelings. Everyone seems very friendly.

Anonymous_3566

It gives me a peace of mind while we are at work. They follow up. They come out to check on my mom. I like the flexibility of the time.

Phil D_1

What we asked for we got taken care of, and it was done very well. The first thing is that I like how I could get any amount of hours that I wanted, there was no minimum amount. Their price range I thought was excellent, and dealing with everybody was great.

Timothy S_1

They have helped provide a level of comfort. I like their flexibility with the scheduling.

Barbara W_18

They made my life easier because it gave me some free time. I liked that they were kind, caring, and they listened.

Anonymous_3053

When we were having trouble with finding an aide, like when there was one aide left and we wanted a new person, they found the right fit, after a couple tries, for my mother. They could just do more updates, like monthly or every other month.

Anonymous_3030

They help the most in providing personal care for my father such as personal hygiene and changing diapers. It was hard at first because there was so many different caregivers that were coming through.

Lester and Patricia F

I would not be able to do without her. I have had several caregivers come, and there was one that I did not like, and they did not send her back, and I was grateful for that. She could not take directions and did not fit in. I have had some very good people. The one now is excellent. I like her very much, and she does a good job.

Edith N

My loved one can't do too much or get out of bed. He is more calm, so that has been helpful. They are doing an excellent job and that's what I need. My loved one has been well cared for.

Mark M_12

They have been excellent all the way around, and they are very attentive to his needs. They are very attentive and great people to work with.

Joanne O

They help me with everything such a bathing and cooking, and they are just there to do everything. They are very caring and very careful in how they help me. They don't push me, but they encourage me.

Lisa H_5

They have helped the most by giving me some time off and a sense of everything is going to be good while I am away. When something comes up the office doesn't communicate quick enough.

Barbara B_18

It gives me a lot more freedom because I am the oldest adult daughter and POA, and it gives me a break from what I was doing for 8 years. The caregivers are a good fit, and we are able to have the same caregiver.

Clara G_1

Flexibility is very important to me, and they have been able to uphold that to me. I like that they are flexible with their days and times.

Marsha M_3

It's been good. They've been a big help. They help by being here and getting things done. Their scheduling needs improvement. We've had to call because people didn't show up on time.

Edwin J

They keep Ed occupied, which is what counts. The person that comes is fine.

RA

I had Right at Home Forest Hill after an operation and they were fine. They did some laundry and made me lunch. I had three different caregivers to provide me companionship more than anything because I didn't really need them, but my son insisted. The billing was easy.

Caring80765450

Right at Home is the second agency that I am using right now, and I am not happy with them. In the beginning they seemed to be all right, but they charged a lot. They are giving me a bad time with the amount. The girl who came to interview me said that I could have two or three hours for $18, but they are charging me $25 per hour. The first girl who came in didn’t do anything, but just sat for one hour and I had to pay for her, but right now I have a very nice girl who comes. She is pretty good, and she takes me to my doctor, and I am rating her a 5. Overall, I really don’t like their system because they overcharge me. I'm tired of them of trying them to charge me all of this money.

Provider Response