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Right at Home Greater Wichita

7348 West 21st Suite 101, Wichita, KS 67205

(316) 925-7895

Verified Partner

4.42

(91 reviews)

Offers Home Care
Top rated on Caring.com

2020

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Reviews of Right at Home Greater Wichita in Wichita, Kansas

4.42

(91 reviews)

    Top rated on Caring.com

    2020

    Dis-pleased

    1

    March 19, 2022

    I am a past client of this provider

    Would not recommend this company. They would not show at agreed times. If called to see when they will be here, got "voice mail". If I got through to the dispatcher, they would say, "trying to find a CNA". Once sent an untrained aid to us. They could not cover what we initially needed. It was more stressful having them on board than trying to deal with caregiving myself.

    Provider Response

    I’m so sorry that Right at Home didn’t meet your expectations. I wished I knew if it was your location that was problematic or if we lacked staff for that time frame or exactly what the situation was. We really try to match caregivers, time, and locations to make everybody happy which is sometimes hard to do. Again, I apologize for the dissatisfaction you had with Right at Home. Carla Shepherd Right at Home Independently owned and operated business

    PK3

    1

    June 7, 2021

    I am a past client of this provider

    Would absolutely not recommend this company. They could not staff even half of the agreed upon shifts. Sent different caregivers each time. I got 6-8 calls per day re: lack of staffing. Sent an impaired provider to care for my parent. Doubled the rates without telling us when we decreased requested hours as they could not cover what we initially needed. It was more stressful having them on board than trying to deal with parents care myself.

    Provider Response

    I’m sorry for any confusion or miscommunication about costs and billing. When first meeting with a client and their family, we provide a rate card and explanation of costs depending on various factors, including the cost difference for shorter hours. With COVID upon Admission, we ask them if it’s OK to call another agency for shifts we can’t fill and we make a note in our records. Without a name and knowing the specifics of your case, we can’t ensure this was fully communicated during Admission but would be happy to discuss further. Carla Shepherd, Owner

    Judi

    5

    October 17, 2019

    I am a current client of this provider

    We greatly appreciate caregiver, Patty, that Right at Home provides. We look forward to her visits and experience real benefit and satisfaction.

    G.H.

    5

    October 4, 2019

    I am a current client of this provider

    The helpers are very kind and willing. I'm very pleased with the help they give me.

    Joan

    4

    August 5, 2019

    I am a current client of this provider

    Sometimes we sit and talk too much. The work is good.

    Jane

    4

    July 27, 2019

    I am a current client of this provider

    I look forward to and enjoy her visits.

    Frances

    5

    July 25, 2019

    I am a current client of this provider

    I am very satisfied with the service I receive from Right at Home. They have been very considerate in helping me in everything I need.

    Priscilla

    5

    July 22, 2019

    I am a current client of this provider

    Enjoys the company of Joyce and Right at Home.

    Clif

    5

    July 17, 2019

    I am a current client of this provider

    Very pleased with caregiver, Diana. She does everything.

    Frances

    5

    July 15, 2019

    I am a past client of this provider

    Thank you Katie for all your help and concern. When I get more hours, I hope you will come back. Right at Home was alright with me.

    Cheryl

    5

    July 11, 2019

    I am a past client of this provider

    She did a 5-point job for she was very thorough.

    Fred & Sharon

    4

    July 8, 2019

    I am a current client of this provider

    Everything seems to be going ok so far.

    Lara

    4

    May 28, 2019

    I am a current client of this provider

    The office personnel is very nice and accommodating. The help is very courteous.

    Joan

    4

    May 28, 2019

    I am a current client of this provider

    I am glad to have the help. I would not be able to stay at home without the caregivers. Both are very flexible and adjust to my needs.

    Philip

    5

    May 19, 2019

    I am a current client of this provider

    Good experience with the office.

    Deloris

    5

    April 25, 2019

    I am a current client of this provider

    Margaret does a wonderful job.

    Colleen

    5

    April 25, 2019

    I am a current client of this provider

    I’m very happy with the service. Do not know how it could be improved.

    Tess

    5

    April 15, 2019

    I am a current client of this provider

    Margaret always does a wonderful job with mom. My mom looks forward to Margaret’s visit every Monday! I don’t know what we would do without her.

    Priscilla [Bordwell]

    5

    April 14, 2019

    I am a current client of this provider

    Joyce does a wonderful job. She takes initiative, she’s a great companion and does her best to please.

    Joan B.

    5

    April 14, 2019

    I am a current client of this provider

    Whenever I call something for Edrin, Right at Home always get right back with me. Really do appreciate all of you!

    Michele

    5

    April 8, 2019

    I am a current client of this provider

    Jazzmin is helpful in many ways, folding laundry, making beds, and general cleaning. She is a great companion and helpful with the computers and phone.

    Nette

    5

    January 9, 2019

    I am a current client of this provider

    Performance is excellent. No complaints.

    Patricia

    5

    January 7, 2019

    I am a current client of this provider

    I have had a good experience with Right at Home. No complaints.

    Ann

    5

    January 4, 2019

    I am a current client of this provider

    Every visit is a joy with a series of progress toward total independence.

    Carol

    5

    December 19, 2018

    I am a current client of this provider

    Office staff calls client in case of aide illness and is thoughtful to give options. Field staff has been professional. They have been very compatible, always doing tasks that I request. I enjoy the stimulation of visiting since I live by myself.

    Evelyn

    5

    December 9, 2018

    I am a past client of this provider

    Shawntine has done great work. She does her job efficiently and takes initiative.

    Janice

    5

    November 29, 2018

    I am a current client of this provider

    The service provided has been excellent!

    Nathifa

    5

    November 28, 2018

    I am a current client of this provider

    Good experience. Caregiver is caring, patient, and thoughtful.

    J.L.

    5

    November 2, 2018

    I am a current client of this provider

    Service is excellent.

    CF

    5

    October 9, 2018

    I am a current client of this provider

    Quality of service is good. Recommend that payments for service be bi-weekly or monthly vs every week (i.e. 4 checks a month with weekly payments).

    L.W.

    5

    September 20, 2018

    I am a current client of this provider

    Quality of care is good.

    Lorenz

    3

    September 18, 2018

    I am a current client of this provider

    Experience has been so-so due to hiccups in service. Day shift caregivers are on point. High praise to them!

    Mildred

    4

    September 15, 2018

    I am a past client of this provider

    How can we do better? By giving a report at the end of the shift. Provide care according to care plan.

    Kathleen

    4

    September 12, 2018

    I am a current client of this provider

    Care is being provided as need. All is well.

    Violet

    5

    September 7, 2018

    I am a current client of this provider

    Staff is doing great and always friendly.

    Jacqueline

    5

    August 31, 2018

    I am a current client of this provider

    Everything has been wonderful.

    Thelma

    5

    August 31, 2018

    I am a current client of this provider

    No changes needed.

    Maxine

    5

    August 21, 2018

    I am a current client of this provider

    I am really blessed to have Right at Home to my apartment home with the girls to help me. I feel like Right at Home is a good company who does care and do a good job of taken care of our people. Hang in there, girls. I'm 82 years old. I am a Gemini. I like changes.

    Patsy

    3

    August 17, 2018

    I am a current client of this provider

    Everything is going good.

    Leo

    4

    August 10, 2018

    I am a current client of this provider

    Everything is going good. No complaints. Need more communication from the office concerning late caregivers or change to shifts, such as new staff.

    K.M.

    4

    July 31, 2018

    I am a current client of this provider

    Debra has been doing a wonderful job.

    Dr. Sigrid T. & Lita A.

    5

    July 31, 2018

    I am a current client of this provider

    Need to communicate when staff is not able to make it to them. Office experience is good. The quality of care put into the handling of the laundry is great!

    Agnes

    5

    July 20, 2018

    I am a current client of this provider

    Everything is good!

    Deloris

    4

    July 2, 2018

    I am a current client of this provider

    Caregiver works hard and has good communication.

    Vicky

    4

    June 29, 2018

    I am a current client of this provider

    Caregivers are doing great. No complaints.

    David

    4

    June 22, 2018

    I am a current client of this provider

    The caregivers do great work assisting David and cleaning and meal prep!

    Joan

    4

    June 12, 2018

    I am a current client of this provider

    My Right at Home helpers are good help taking me to doctor appointments, going after grocery and meds, and going to visit my daughter. Sometimes they tried to sit and talk too much if I don't have work lined up for them. I couldn't stay here without their help, so I like them to come.

    Jack

    4

    June 6, 2018

    I am a current client of this provider

    Client appreciates having Terrie and Evangeline. Really happy with the service provided.

    Barbara

    5

    June 6, 2018

    I am a current client of this provider

    Christina does above and beyond. She cleans and keeps the home fresh. Barbara is very happy with her experience.

    Mr. H.

    4

    June 1, 2018

    I am a past client of this provider

    Happy with the services provided. Good office experience.

    Mary

    5

    May 22, 2018

    I am a current client of this provider

    Client has had a good experience with Right at Home. Client says she goes over and above!

    Joan

    4

    May 18, 2018

    I am a current client of this provider

    My Right at Home helpers are good help taking me to doctor appointments, going after grocery and meds, and going to visit my daughter. Sometimes they tried to sit and talk too much if I don't have work lined up for them. I couldn't stay here without their help, so I like them to come.

    Mr. H.

    4

    April 26, 2018

    I am a past client of this provider

    Happy with the services provided. Good office experience.

    Betty

    4

    April 26, 2018

    I am a current client of this provider

    Caregiver is doing good. No complaints. Would like help with cooking.

    Jane

    5

    April 18, 2018

    I am a past client of this provider

    What a pleasure it was working with your organization. The first employee I met was Jerry who helped us with a totally unrelated to home care problem; even got his shoes muddy. Caregivers, Joan and Mary J. were incredible, lovely people and terrific caregivers. Victoria was always pleasant. You have a topnotch agency.

    Laura

    4

    March 28, 2018

    I am a current client of this provider

    Good office experience. Caregiver, Deelina, is efficient, caring and a hard worker.

    B. Reidl

    5

    March 20, 2018

    I am a current client of this provider

    Everything is good. Happy to have Brandon. Does great work.

    Daisy

    4

    January 26, 2018

    I am a current client of this provider

    No complaints. Kristy does good work!

    Schultz

    5

    January 18, 2018

    I am a past client of this provider

    Good experience with Ester.

    Olive

    5

    December 29, 2017

    I am a current client of this provider

    Cindy is doing great!

    Carmen

    5

    December 29, 2017

    I am a current client of this provider

    Really like Donna. She is responsible and communicates well. Good experience with office. They are accommodating and respectful.

    Sharon

    5

    December 27, 2017

    I am a current client of this provider

    Caregiver is doing good. Office experience is good. No complaints. Really appreciate the help you have provided.

    Janice S.

    5

    December 19, 2017

    I am a current client of this provider

    Margaret is doing good. She is doing very well!

    Betty M.

    5

    December 14, 2017

    I am a current client of this provider

    Caregiver is a blessing!

    Jane

    4

    December 6, 2017

    I am a current client of this provider

    Staff is meeting client's needs and caregiver enjoys being with client.

    J.B.

    4

    November 30, 2017

    I am a current client of this provider

    Everything has been going okay. No complaints!

    L. Campbell

    4

    November 30, 2017

    I am a current client of this provider

    Everything is going okay and Debra is doing well.

    Gertrude

    4

    November 28, 2017

    I am a current client of this provider

    The caregivers are doing good and communicate well. Dressed appropriately. Office experience is a positive one.

    Rodger

    5

    November 28, 2017

    I am a current client of this provider

    Lila is doing really good. He's happy with the service provided. Office does good about notifying him of any changes to caregiver cancellation.

    Diane

    5

    November 21, 2017

    I am a current client of this provider

    We are well satisfied with what they are doing.

    Martha

    5

    November 16, 2017

    I am a current client of this provider

    Happy with the aides that come to assist her.

    Abercrombie

    3

    November 14, 2017

    I am a current client of this provider

    All the ladies are doing well. Due to having replacement aides, Mildred rated her experience a 3-star. Almeda and Sandra do wonderful.

    Reviewer

    5

    November 11, 2017

    I am a current client of this provider

    Deena is doing great!

    Brenda

    5

    November 9, 2017

    I am a current client of this provider

    The ladies are doing well. Cody is doing really good.

    Jean

    5

    October 9, 2017

    I am a current client of this provider

    Aides do well and are good helpers.

    Peggy

    5

    October 7, 2017

    I am a current client of this provider

    Happy with Elizabeth, works hard. No problems with staff or office.

    Barbara

    5

    October 6, 2017

    I am a current client of this provider

    Christine is doing wonderful for me. She got what I wanted at the store and she is doing laundry. She is so nice.

    J. Pot

    5

    September 21, 2017

    I am a current client of this provider

    Vicki is marvelous the office answering quickly. Need more communication.

    Dave

    4

    September 13, 2017

    I am a current client of this provider

    Happy with the aides. Things run smoothly.

    Lois

    5

    September 9, 2017

    I am a past client of this provider

    Happy with the care provided. Very grateful for these women.

    Judith H.

    4

    August 23, 2017

    I am a current client of this provider

    Aide is timely, cooks good, client is satisfied at performance of aide.

    Raymond

    5

    August 22, 2017

    I am a current client of this provider

    Friendly, thorough in work, and honest with integrity.

    Juanita

    4

    August 22, 2017

    I am a past client of this provider

    Happy with the care provided. Her overall experience has been a positive one.

    Melody

    5

    August 8, 2017

    I am a current client of this provider

    Paige is doing well, listens and communicates well with client. Good experience with the office.

    Nicky N.

    4

    July 17, 2017

    I am a past client of this provider

    Happy with care provided. The quality of care is wonderful. No complaints. Good experience with office. Appreciates how Ruth takes the initiative to take care of duties before asked.

    Client717770

    2

    September 30, 2016

    I am a current client of this provider

    I'm happy with the girl that Right at Home sent out to our house. She's very good, and the reason we're with them is because of her. I called their office and they tell me that they're going to get back with me, but they never do, so I'm not really thrilled with their office staff. However, we like the girl that's out here, and if she left Right at Home, we would probably not stay with them.

    Provider Response

    Thank you for your kind words about the caregiver and the care she has provided to you. Please accept our apologies for any miscommunication and we'll follow up directly so that any concerns are discussed and resolved.

    overmrho

    1

    January 27, 2016

    I am a current client of this provider

    Set up twice a week/3 hours at a time to help my mother. First problem, showed up the week before scheduled. Second problem, when they did show up when they were supposed to they sent the wrong type of person to help - needed CNA not home health aide. No one called me to let me know what was going on even though I discuss specific instructions to contact me always. The CNA showed up almost 3 hours later. We had another appointment with a social worker at 2:30 pm so CNA was only there 1 hour instead of 3. CNA did not ask my mother if she had lunch when she arrive - she was starving. I showed up 30 min later and fixed lunch and prepared everything for her bath. CNA gave bath and left. I called Right at Home immediately when I discovered the problem. Everyone at lunch and no one to help me. I got a return call 3 1/2 hours later and all I was told is, I'm sorry. We have decided to go with hospice, so having to get rid of them, but would have changed companies anyway due to the distress they put on my mother. We had to provide a $100 deposit so we'll see if 1) they call me back to let me know what I'm being charged (should get free), and 2) how much trouble it's going to be to get deposit back.

    Provider Response

    We at Right at Home of Greater Wichita do our best to match our highly-trained caregivers to our valued clients. Our goal is to improve the quality of life for those we serve in our community. In this case, we did have an incident where miscommunication had happened and while we do everything in our power to prevent miscommunication, in rare occasion it does happen. When we do have a situation like this, we do everything we can to address and fix the problem and then use the situation moving forward to train our incredibly talented staff.

    The safety and comfort of our clients is the primary concern in every home we enter. If a caregiver is not a right fit for our client’s needs, we make every attempt possible to match them with a caregiver that may fit their needs better. We encourage disgruntled clients to call these issues to our attention, so we can be prompt and attentive in addressing each issue until our clients are satisfied with our service. We do accept fault for the initial miscommunication in this case, but there were no charges for services we did provide and the deposit was returned within the week. We learn from any mistakes and implement new procedures to prevent them from happening again. We take great pride in the quality and competence of our caregivers and our office staff. Right at Home is Greater Wichita’s trusted in-home care partner.

    Caring75268050

    4

    November 27, 2013

    I am a past client of this provider

    A social worker told me about Right At Home. I used them for about six months. I had a stroke and the CNA helped me get to where I can go to the bathroom with myself. They help me with my physical therapy. They help me function during the day. They cook for me and help me with the house. I am comfortable with the CNAs. I just found out that they were charging me a lot, but I would recommend them.

    Karl4

    4

    October 30, 2013

    I am a past client of this provider

    We chose Right at Home because of our doctor's referral. They were able to find us a good match only after a couple of days. Their services were fine and they did a good job. The caregivers were engaged and very helpful. My wife was comfortable with them. However, they were not able to make a lot of transfer for the patient that I needed and I had to do it by myself. Probably someone who could do transfer a little better would be much helpful. Other than that, they were fine.

    BradS1

    4

    June 7, 2012

    I am a current client of this provider

    The caregiver was very good overall in taking care of my dad. She's been a good match for my dad because of the rapport they have since then. She was a caregiver hired by the veteran's office. We just outsourced another caregiver for extra, additional time for my dad. It wasn't long for them to find a caregiver who was a good match because she was his caregiver before. My dad's comfortable with her help and in everything she does around the house for him. I believe she's taking good care of my dad as always. She is very nurturing and attentive and I can't think of any other improvements as I can see that my dad is well taken care of. Again, what's special is that they have that rapport between them which is why it's working out really well.

    wachinout4u

    5

    January 6, 2012

    Other

    This is a very solid, caring agency that helps folks with non-medical tasks so they can remain in their homes. They send aides out in the Wichita and surrounding communities. They can tailor care based on needs. Common tasks are: laundry, house-keeping, meal prep, shopping, errands, companionship, assistance with bathing, dressing and some mobility. They are not nurses and do not do health/medical tasks. My experience is they take their time to find good, dependable aides and in this business, that is what really counts.

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    Services and Amenities of Right at Home Greater Wichita in Wichita, Kansas

    Agency Type

    • Full Service Agency

    Range of services

    • Companion Care
    • Personal Care Assistants

    Types of care

    • Doctor Visit Companionship
    • Light Housekeeping
    • Transfer Assistance

    About Right at Home Greater Wichita in Wichita, Kansas

    Right at Home provides personalized in-home care and support for seniors and adults with disabilities. Our caregivers are trained to help with everyday tasks that have become challenging. This may include meal preparation, laundry, light housekeeping, personal hygiene, medication reminders, mobility assistance, transportation and other tasks. We offer services for those with special care situations such as Alzheimer's disease, Parkinson’s disease and other dementias; diabetes; stroke recovery; and hospice care. Whether you are looking for a few hours a week or immediate, 24-hour care, we are here to help. Call us today to learn more about the services we can provide you or a loved one.

    Custom Care Plan

    We know everyone’s needs are different, so we create custom, client-centered care plans based on our unique five-step approach to care. We take time to get to know you by discussing your health history, physical and cognitive abilities, daily routines, and personal lifestyle and preferences. This conversation is important to us because we want to help you determine the level and types of care you need and match you with the best caregiver to help you continue to live successfully at home, or wherever you call home.

    Caregiver Training and Care Supervision

    When you choose Right at Home, you can rest assured that our caregivers will deliver the care you or your loved one needs. Every caregiver goes through an extensive interview process, including background checks. We provide initial caregiver training through our Right at Home University before they can provide care, and we provide ongoing training to support best care practices. All of our caregivers are employed by Right at Home and are bonded and insured.

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    The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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