Right at Home Iowa City

dalter

As a (now former) customer, my recommendation: Do. Not. Hire. Hired RAH mid July this year to provide weekend help (2 hrs. a day Saturday and Sunday) for my 93 year-old father. Care staff overall were good, but had issues with showing up late (30-60 min.) a couple of times, and no-shows on 3 different occasions, That’s a problem, but the real issue is the "management individual" who did father’s intake / scheduled staff / oversaw care personnel, etc, and apparently is the "main man" for the Iowa City franchise. This past Saturday (Sept. 20 2025) care person was a no-show. Texted "management individual" to let him know person never showed up; an hour later left him a voice message wanting to know why this was still happening, and wanting a call back. After texts back and forth over the next 2 hrs, Fred then called me and dropped every F-Bomb at me he could come up with. Trying to answer a question he’d asked, I was told to “Shut the **** up, I’m talking”, was told that he (Mgmt) “did me a ****ing favor” getting help in for my father and the hours he was billing, then said “We’re done with you and your ****ing dad, so **** you!” and he hung up. RAH is still in possession of an entry fob to my dad’s apartment complex, which I texted "Mgmt" afterward he was to return by 9AM Monday (9-22-25), or this would become a police matter. "Mgmt’s" actions and response are well beyond non-professional, and don’t belong in the care industry at all. I’ll be contacting the Right at Home main office Monday morning regarding "Mgmt’s" behavior, and filing a complaint on the RAH Iowa City franchise with the Iowa State licensing body overseeing in-home care companies Monday. Iowa City police have also be contacted on recovery of the entry fob, as it wasn't returned to me in the time stated.