We contacted vitas while my mother was still in the hospital. We initially thought she would be with palliative services but unfortunately that was not the case. She declined rapidly and needed end of life comfort hospice. She remained in the hospital during this time until she passed away. From the initial meeting with Vitas registration, to the aide who came in daily to bath and groom my mother, to the chaplains, and finally the nurse, we could not have been any more pleased with their compassion and care. I would recommend the Vitas Healthcare of Lombard to anyone who finds themselves in this emotional situation.
VITAS Healthcare Lombard, IL
Offers Hospice
4 Reviews
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(800) 973-1841
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Reviews of VITAS Healthcare
Hospice Reviews for VITAS Healthcare
May 20, 2018
I am a past client of this provider
June 25, 2015
I am a past client of this provider
We used Vitas Healthcare, but my sister passed, so that is all over with. My biggest complaint is tha they didn't try to care for anything. For instance, she got a wound when she came home from the hospital, and the nurses from Vitas were not focused on trying to take care of that wound at all. I was constantly asking them, "What about the wound? Are you going to use anything on it?" And the only thing they did was put a bandage over it, so it ended up getting worse. They just kept saying that it is not going to help. How do you know that something is not going to work if you didn't try it? I told them that if I was caring for you, I would try to keep you comfortable ,and I am going to do everything that I possibly can to keep you away from all the pains and aches. This wasn't their focus until I talked about changing companies. Then they were willing to do something.
Provider Response
Greetings, First of all, please accept our deepest condolences on the passing of your beloved sister. Thank you for sharing your experience with us about the care she received. If you wish to speak to someone in more detail about the concern you expressed, you can email me your contact info at claudia.quintana@vitas.com and I will be glad to look up your sister's case and contact you directly to talk to you about it in more detail confidentially. Thank you, Claudia Quintana.
June 25, 2013
I am a past client of this provider
I was very impressed with the marketing people who came out and present Vitas Hospice to us. The nurse was fine, but then when we got down where we had to have round-the-clock, there were some bumps on the road. Some of the people did not do as expected. I was a little disappointed with at least three of the attendants. The company needs to check the people that they are having for round-the-clock care more deeply. There was one case they knew of a problematic employee who was kind of a trouble maker and yet they still sent him out to my house and I felt that was a very poor judgment on their part.
October 26, 2012
I am a past client of this provider
I'd like to thank the entire Vitas Hospice team who cared for my Grandmother who was 97 years young. She had a zest for life and loved to be social. Vitas was able to control her congestive heart failure symptoms and allowed her to keep active with our family and her friends at Lexington Nursing Home in Schaumburg. Everyone was so caring and helpful and always available. I can honestly say that Vitas helped us enjoy the time we had left without worry or concern. I feel it was because of their staff that she lived longer than what our doctors told us. Thank you Vitas Hospice for your compassion and dedication to lovingly care for my grandmother. I wish I could have convinced my other family members to research hospice care and Vitas sooner!!!
About VITAS Healthcare
We have a large service area, 7 day a week admission availability (with evening hours), dedicated On-Call and Continuous Care staff, local Telecare and Call Center staff.
VITAS Healthcare®, the nation's leading hospice provider, delivers comprehensive care for patients facing life-limiting illness. Services include Intensive Comfort CareSM for acute symptom management; after-hours Telecare with immediate access to clinicians; specialized offerings for veterans and AL/LTC residents; educational in-services, grief/loss programs; outcome measurements and more. For more information, please visit us at VITAS.com or call 800.93.VITAS.
Services
- Pet therapy
- Music therapy
- Special veteran's programs
- Spa therapy
- On-going bereavement support groups
- Children's grief support group
Affiliations
NHPCO, Illinois State Hospice AssociationServices and Amenities of VITAS Healthcare
Medicare
- Medicare Provider Number: 141514
- Ownership Type: Proprietary Corporation
- Date Certified: 02/01/1988
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