All Ways Caring HomeCare - Macon, GA Macon, GA

Disgusted in Georgia

I'm dying of cancer. 8 months ago, I contacted ResCare Home Care to have in home help once a week. ResCare was happy to take my credit card information and promised help in return. I am still waiting. Every week, I am assured that help is on the way. Every week, I rearrange my schedule, cancel doctors' appointments, miss chemo therapy sessions, because I need help at home. Then no one shows, no one calls. I call, and every week it is a different excuse: "she's running late; she got lost, etc. But she WILL BE THERE" Every week, I wait. "She" never shows. I never met 'her.' I don't know her name. "She" doesn't exist. And yet, every month "she" charges my credit card for "her" services. I am dying and I reached out to your company for help. Shame on you for treating the dying, the sick, the elderly in such a cold and heartless way. Your company is no better than any of the other scams out there that target the elderly. I hope ya'll sleep well at night after beating up sick old ladies when they are already down.

Doris39

ResCare has been very helpful. They always check on me to see if everything’s going alright. The caregiver is very good and very helpful. She’s always there and has helped me with anything that I needed her to help me with. She doesn’t say, “I don’t do this or I don’t do that,” but she just goes right ahead and does it. I could call management anytime and talk to her, tell her my concerns, and she gets right on it. I’ve been using them for about five years now.