BrightStar Care Cumming / Gainesville Cumming, GA

Jennifer H_16

It was great for me to have peace of mind that they were being taken care of. I would recommend them because they have really good matches between the caregiver and my parents.

Will H

The caregiver helps clean, do the shopping, and take my parents to their appointments. Julie has been amazing and should be a model for how amazing she has been for our family. It has been an incredibly helpful experience with the agency. I have recommended the agency many times. The agency really matched the caregiver well with my parents, who have dementia. It was nice for the caregivers to be understanding of politics and religious beliefs. They are good at communicating with us on a daily basis.

Stephanie N_1

Nice to know someone is there when I can't be. The process has been very easy, they explained everything very well. The young lady staying with mom, is fantastic.

Linda T_34

It has made it easier for me to feel comfortable in my own home. The training of the caregivers could be more thorough.

Karen C_55

It is very impactful. They are easy to communicate with.

Nancy J_15

We love our caregiver from the agency. I would like the communication to improve.

Kecia R

It wasn't them, it was my mother-in-law, the services just weren't productive, just it's not their fault. They could have more consistency with the caregivers to help me recommend them more.

Beth_3

It helps as they administer her meds twice a day, so I don't have to go over there. I love the caregivers.

George W_25

I just needed someone to be there. Everybody was very prompt, nice, helpful, and professional.

Tony D_5

It's very much needed, to me they're life-saving. I like that they're convenient and affordable for payments.

Donald C_24

It is refreshing. They stand by to make sure that I don't fall in the shower. They're easy to communicate with, and I like the personnel.

Bill M_36

They were there to do whatever they needed to do. They were good, I would recommend them. I like the people that they provided, they were helpful.

Bonnie W_14

It gave me and my sister a break. It was a big relief to have someone there with him, especially at night. The quality of care and the compassion they showed were excellent.

Derek B_2

It eliminates me being involved on a full-time basis. Based on conversations I had with them, overall it's been a good process so far.

Roberta M_10

They have protected her from other agencies and given her a quality of life. They are very conscientious workers and a wonderful owner.

Melissa S_12

They gave her exercises, helped her to safely maneuver in the home, improving the quality of her life. The worker is helpful.

Frank K_8

I like that they provided great care and had someone to help my mom. I like that the caregivers were good.

Madhusudan R

They helped me the most with bathing. I like that they're flexible.

Gloria B_27

They were able to take care of my mother. We liked that they provided good care.

Elyse G

I could reach out to them when needed. They were helpful in the office.

Anonymous_1710263075

I like that the attendees were able to run errands for him. I like that they responded quickly.

Melanie H_2

They just did small things like helping her with her hearing aids. I liked that they communicated very well.

Beth G_12

One thing that Angie did well was getting her to eat because she would eat with her and give her company while eating. I like that they are quick to help when needed and took care to find a good fit for us and the people they sent over were really good.

Anonymous_1707383812

They were all very kind and that means a lot. Most of the ladies couldn't get into my car because they were so obese. I would assume for emergency purposes this would be an issue.

Cathy B_9

The services are very helpful and his daughter is very happy with the caregiver. They allow Robert to stay in his own home. The staff at BrightStar are so helpful and professional. We have worked with the company for a very long time.

Elaine C_9

I had peace of mind. They were outstanding, mom was difficult and had no complaints.

Karla B_2

Some have been great some have not been. Some could understand the needs better before they come here. They've worked with me and we're not the easiest with scheduling. It's sporadic and they've been flexible.

Anonymous_1702369241

I can be ok with them staying with my mom and I can get stuff done. Very professional and good.

Lewis M_2

I need them. They help out a lot during the day. They have good quality people working for them.

Jacqueline S_1

They cared about the person. They showed up on time.

Shane R

They helped cover the overnight shift. We really had a good experience with the exception of one of the providers.

Cindy P_9

The services were helpful because it gave me hours of relief and help with my mom three days a week. I had an opportunity to go run errands. I have recommended BrightStar Care to a neighbor.

Jan P_11

The most helpful for her has been the personality of the caregiver. I like that they were willing to work with me to find an appropriate match personality-wise.

Barb F_4

It took a lot of pressure off of me. I had some problems with caregivers sleeping on the job.

Stanley R_5

They are very flexible with their schedules. They have pretty good communication.

Tina M_11

They had good scheduling and availability for us. The people that made the appointments were easy to work with and got me in fast.

Martha T_5

I feel comfortable having someone here if he were to fall or something. We've been using them for 2 years and everybody we've had was super nice.

Lisa` J

The provider has helped me the most by giving me time away from the caregiver to do things that I need to do for myself and my family. I like that they are very responsive, and the office is excellent and really nice and helpful.

Bob U

They were sitters. I wasn't there, but my mother was very pleased with them.

Kathy R_30

They could offer an aide to give her a bath once a week. They could have more consistent caregivers, especially on the weekends.

Katie L_3

The caregivers kept notes and let me know if they accomplished the things I asked them to. They were very friendly and respectful. We were pleased. The service was exactly what we needed at the time.

Debbie F_6

For me, this service is absolutely necessary. My mom and I live in different towns and I can't be there all the time. They are very flexible, to me, that is paramount. They were awesome--they had a caregiver for her the night before the 4th of July.

Ida S_3

They help the most through being here and helping with my therapy. I am pleased with their services.

Kitsey G

I don't have to bathe and meal prep for her anymore, which is helpful. I like that they do what they are supposed to do, and they get someone to take care of my mother.

Loris R

They have made our lives easier by keeping her company and putting up with her nonsense. I like that the caregivers from BrightStar Care are dependable and they are caring.

Audrey B_8

They were receptive and met the needs. I appreciated the office worker who helped us.

Tracy _5

They're doing exactly what we asked them to do. They've been able to fill our requested times.

Anonymous_7068

Initially I couldn't do anything myself, and it was great. When the people showed up, it was great. I had one lady that slept all day, and one lady who incessantly talked about her personal life, and another lady who was on the phone all the time. There were lots of scheduling issues.

Carol L_26

The most beneficial has been the staff being very conscientious. I like that they went the extra mile to get me set up right away.

Janet F_21

They provided the care I needed. They are very helpful.

Susan D_30

They are perfect. Knowing they are there to help is comforting to me. The women are wonderful. When I needed help again they sent out great caregivers to help me. I've already recommended them.

Tracie R

They were helpful and provided what we needed. I like that the receptionist in the office.

Tanya M

They sent responsible people that did what they were supposed to, and trustworthy people. I like that they were responsive and made sure I got the right person, and they worked with our needs.

Davis H

They didn't help. She just broke her hip, and they could have helped her more. They were supposed to help with my mom, but they just sat and played on their phones.

Diane W_25

I can call them when I need them in the spur of the moment. I like that they are very pleasant. Anything I needed, like helping with something or taking care of Pete, they do more than I ask.

Elizabeth B_18

The nurse they sent is professional and the scheduling is good for me. They fit my schedule perfectly and my nurse is very good.

Celia B

I had the same person most of the time and she was wonderful but people that I had before were not as good. I paid twice as much than what the caregiver was making.

Ginger H_1

They provide the care just fine that the patient need. I like that they are responsive and great communication.

Daniel T_2

We ha a couple of caregivers who were wonderful, but the majority of caregivers they sent were unable to provide the care. I continually had to remind them of things that would be very important to use.

Eileen L_7

The financial impact is severe but the care is good. Aside from the costs, I like the caregiver that was assigned to my husband.

Donna C_19

It relieves me from worrying about my mother, I get a good night of sleep. They go in and sit with my mother at night.

Jeanni W

They can guarantee the person shows up. I would like them to have better quality of people that work.

Holly A

The service has provided companionship for him. I like that we deal with the owner.

Becky _4

They are there on time and do what needs to be done for him. They have very good quality and they are always on top of things.

Jenny F

I like that they are good communicators.

Blaine B

The agency gave me a good quality caregiver. I like this agency because the caregiver is fabulous and they have great communication.

Virginia S_20

They helped me understand what my husband needed to take care of him. Their caregivers are very professional and caring.

Anonymous_4909

Some people were excellent and others were not. It goes back to the training. The people that were there regularly, like Mariah, did a great job at being positive and getting along with her. They were consistent. There were communication issues, scheduling issues, and training issues. I had typed in-depth instructions for the caregivers, but they came in and had no idea of what to do.

Brian M_16

Having somebody there overnight was a big relief. The night nurse was there when my mom was going through her last stages. Without them, I wouldn't have known what to do. Everybody was very helpful and very understanding. The care coordinator tried very hard to find me help at short notice. The night nurse was very polite.

Joanne M_13

They helped me the most with going to the bathroom. I like that the people are very nice and friendly.

Lana C

They allow me some freedom to go do what I need to do. I do not need to worry about them. I like how they have given us good caregivers which have been great. They always find people for us.

Carolyn F_3

The caregiver is very good with my husband, and we're very happy with her. This agency has been right on the spot in getting people to come help us.

Carolyn M_20

It was a stress relief. I like that the owner runs the business very smoothly and very professionally.

Jane K_4

They have acceptability and hours. If we have to change our hours, they work with us. They are really responsive, and it is easy to communicate with them.

Stephanie B_9

They give me comfort in the knowledge that someone is there with my mom. I like the way they were able to work with what I needed.

Kat H_1

The follow through and sending outstanding people and always keeping me informed. The care that they give him increases the quality of life for both my parents. I really like that the agency is that the people on the inside always follow up and are always on top of everything. I also really like the caregivers that they have sent Lisa and Maria. They come in they are professional they get right to work on my dad.

Joy W_4

My dad looked forward to the caregivers coming. They seemed to go above and beyond to meet our needs. We had caregiving support when we needed.

Ken L_6

The caregivers watched the client during the night and made sure she was alright. The caregivers were of really good quality. They were also professional.

Clare K_1

They have provided quality care. They are professional and caring.

Bernie T

The agency can make my life easier by being more organized because I never knew who was coming and at what time. I would like to see more accurate timing improved within the agency, as well as more trained caregivers.

Deborah T_9

They work with me. They give me 24 hour care. I love the quality of care that they provide. They also work with my case manager.

Pam M_8

They made the experience positive by taking care of Bonnie. I'd recommend them because they were always available on short notice and took good care of Bonnie.

Michael P_15

They make my life easier. They help me take care of my husband and we work as a team. They are very respectful with me and my husband. I just like that everyone talks with each other, they work with me when I want to keep the same caregivers. They work with me and they go above and beyond.

Mary S_66

They help with things like making meals and getting him dressed. I like that they have professional caregivers.

Robyn R_1

They give us peace of mind that someone will be there with my mom. I like the local provider. They work well with schedule changes.

Sarah K_7

They did everything we asked them to. I liked the quick response and how easy it was to book someone.

Amy W_13

They have stepped up to the plate since the last caregiver. We have gotten a good vaccinated caregiver to come into our home.

Denise S_13

I can count on specific days and times that I can take care of my own things. The girls are always on time.

Tonya G_2

He does not really like the floater in the mounting, but she does help him take her medicine as we wanted. We really like the girl that comes for 4 hours though. I really like the girl we have coming. My father-in-law really likes her a lot. I like that they are prompt and do what we ask them to do.

Anonymous_5100

It causes stress and concern initially when my dad was not being cared for properly. They got a better caregiver who was then able to take care of my dad and his needs. I was concerned about whether they could continue providing that care in the next week. I just think that I clearly laid out the requirements and challenges in our initial assessment. I would expect that they shouldn't send out someone unqualified for the job after understanding those challenges and requirements.

Stephanie M_2

They were in a large home and now a small home but they are also getting some people and it has been overwhelming. One of the things that I would like them to do is just work on face to face meetings.

Cheryl S_14

There was nothing else they could have done to make her life easier. We just needed someone to sit with her. I'm not sure what they can improve on. Some of the caregivers were much worse than others. But some of the other caregivers were amazing.

Anonymous_5024

They got her food and kept her company. I like that they were nice and attentive.

Danielle L_1

They come over on the weekends which makes us able to do stuff. The people that they send are qualified.

Lesley S

The services helped by taking care of the client without us having to be there. I would recommend more if the caregivers showed up more.

Kimberly P_1

We're still not completely seamless at times with his care, but he doesn't reject her outright, which is something he has done to other caregivers. They have been flexible and responsive. They are great.

Frank I

They provide daily care for her, which is the most important part. I like the customer service they provide.

Keith A_1

Knowing someone was there made it a positive experience. I liked their customer service. You can contact the local offices.

Eric _3

They were able to help out when while I was at work. They are flexible with the hours and if I need them short notice.

Hershel L

The services do things for me that I can't do for myself. The company keeps me informed about when they are coming.

Eve J

They keep my dad safe and make sure he doesn't fall. The quality of care is phenomenal. They are very good at responding to the needs of the family and patient.

Chris B_18

They were beneficial, the value of the service was just not quite as good as other places that we have contacted. They just need to find better people to come work with clients. We had one company send out someone who just dove in to work and the people with Bright Star have not done that.

Alexis A

It has made a big difference. They help with the house and cleaning. I am very happy with it! They help keep my things in order.

Anna S_5

They can make my life easier by doing their job and having the caregivers show up to do their job. I would like to see training and instruction of the employees improved. They do not show up, and they do not do anything while they are here.

Anonymous_4730

They could make their caregivers be on time and not let them show up a half hour late. They should be more timely.

Anonymous_4716

The care depends on the caregivers. They struggle with getting care sometimes.

Kay S_7

They have helped him the most by having a kind nursing staff, and they were attentive. Without them, I don't think that I could have handled him on my own. I would tell a friend that they were the kindest and nicest people that I have encountered during COVID-19.

Wanda P_1

It was aggravating for him having the caregiver sit there for hours not doing anything. I wouldn't recommend them. They had problems getting people to come and want to do things.

Anonymous_4668

They help him at getting up and moving and going to the bathroom. The person that comes out now is better suited for my dad. He is more suitable.

Tracy L_1

They come out and take care of my uncle and his clothing. They try to help me as well. They are very efficient and they come in and take care of us.

Cristie F

My mom needs some help moving around and they are able to help her out. She has a hurt ankle and knee and they have been very flexible with us. It has been very helpful. I like that the company is immediately able to provide care. The communication is great as well.

Michelle V_3

They carry out my delivery of the medication. I like their efficiency.

Elizabeth L_4

They help with things on a daily basis that I could not do for myself. I have been using this agency for several years and I am very pleased with the quality of the people that they send.

Jimmie J_1

I wish we could have the same person more than once, but it has made an impact. I found that they were very congenial and helpful.

Dawn P_2

They answer my questions promptly. They send help when needed. They are flexible. They have been very reliable and professional. They always help me when I need it.

Anonymous_4299

They provided friendship and good care. They did everything he needed. The caregivers were excellent and the agency worked with me on keeping the same caregivers all the time.

Gerry M_1

It helped us with the patient's care. They were efficient.

Marion T

They were here in the evening to help us out. The people were really nice and they were there when I needed them.

Ken C_2

They were able to provide things that we, as the family, couldn't do ourselves. We had a very good experience with them because they were dependable, compassionate and very professional.

Stacy I

I was secured to know that my father was taken care of and we could take a break. I like how fast they were able to get the services started for me.

Cindy _3

It was very helpful for a time. There should be better communication between the sitters and the family.

Anonymous_4142

They are on top of getting us caregivers when we call. They've been very good and nice to us.

Stacy W_3

They should be there every day. We've had some cancellations. They need to have more people available to work.

Eric C_2

They came and sat with her. They would give her something to do. They were responsive. They were able to get people out to help pretty quick.

Linda H_36

They were always on time, and they put her at ease. I like Kat she is very helpful.

Pamela C_12

I don't know what I'd do without them. They could train their employees better and pay them more. They don't make enough but they work hard.

Emily G_3

They helped the most in giving her personal interaction during COVID. I liked the individualized attention to elder care.

June B_5

They have come to check my vitals and and they have also done some physical therapy. They help do my IVs and they do a good job.

Betty B_13

They help me in a lot of ways. They take me to the doctor since I can't drive. I've had a couple of bad experiences with them, but I've gotten it settled. They used to come in and sit down until I told them to do something.

Betty B_14

We have a good caregiver, and she is very prompt and responsive. We like the person we have working with us now. We have been using them for years, and they are great.

James C_23

They are just normal housework and whatever we have asked to have done has been done. She checks the kitchen sees what needs to be done in there. So far we are pleased, and we knew of them before we had used their services. She gives my wife a bath.

Nancy B_32

They give me peace of mind. They are very caring and do a good job.

Lu A_1

They cared for my mother and it allowed me to just be there with her and not have to be hands on all of the time. I liked that were really knowledgeable and took good care of my mother.

Fred M_4

It took some pressure off of me and my wife. They were very responsive and communicated well. The caregiver at the end was phenomenal.

Melvin C_3

It's a big help. It has made it easy for us to know that someone will be here to take care of her. They are good about covering the shifts and communicating with us. They look after my wife's health.

Myralyn H

I liked that they were all prompt. Everyone was kind and considerate.

Marybeth _1

It gives me flexibility and it brightens up his day to talk to someone new. I like the fact that I can leave the house while someone is here with him.

Cathy W_7

They treat her with respect and as much dignity as possible. All the girls are professional.

Michelle G_4

He really liked the ladies that came to care for him. They have also served my parents who are in a different facility and we have had some difficulty with the quality of people that come to my parents. One caregiver came with their kids. The professionalism was lacking but the availability was high.

Sherry H_1

I don't drive, so they are always on time, and they pick me up and take me where I need to go. I like the friendliness of the people that work there.

Sheela

It helps him be more alert when they are here and he is aware of what is going on. They also help him move around. I like the people that they have selected to come know what they are doing and show interest.

Michelle F_2

I had two caregivers, one for the night and one for the day. The nighttime one was exceptional, and I really enjoyed the initiative she took to do things around the house. However, the day caregiver didn't do that as much. There was a big difference between the two caregivers. I wish that I would have had a checklist of things to do around the house that they could have helped me with. I have already been doing it, because it was nice to know that there was someone there if I needed help. Sometimes, I need a person to go with me for procedures that I have, and I can hire BrightStar to help me. I don't have to bug someone else.

John P_25

I needed them for cosmetic reasons only. I needed them so that my sister and my children wouldn't get excited.

Ronda F

They have taken the worry off of me by being their to take care of my mother. They have given me more confidence to do other things. They are reliable and have good quality nurses.

Joe P_6

They gave me a really good caregiver for my wife. I had an issue with the first caregiver that came out, and they replaced her very quickly.

Anonymous_2697

I use it for my mom, and it gave me the assurance that she had someone with her when transferring her from the hospital to assisted living. They are prompt and caring, and they do their job efficiently.

Anonymous

I require stretching for about half hour intervals, and that's helped the most. What I like about the agency is the particular caregiver that I have right now.

Renee A_1

I didn't have to worry about her because someone was with her. The aides they sent out were very nice.

Jean L_8

They give us a really good general feeling. We felt cared for. I feel like the care is top notch. I like their accuracy on the days they are going to be here and the care they give us when they are here.

Susan H_32

I haven't seen anyone do anything for anything. She relied on me, but I am not able to be there all the time. I don't know how her care goes when I am not there. They just sit on the couch, watch TV, and don't do anything all day.

Mike K_6

There can be more communication and consistent care from the agency overall. I like that they are readily available and flexible.

Kathy S_23

I am able to leave in the morning confident that he is being cared for, and I am confident the caregiver will reach out to me if needed. They are easy to contact, and they quickly respond to my questions and needs. They worked very hard to ensure the person they brought in would do well with my father.

Toni G

It has helped him a lot. His last comment to me was that he really feels good that his caregiver comes and takes care of him. We have received good, dependable service from the caregiver. She has really been doing a good job with my uncle.

Ellen F_2

It helped the most by giving a peace of mind so nothing would go wrong when he came home from the hospital. I don't know that there was anything wrong, but it was not outstanding. It was just someone coming to the home.

Trudy D_1

They were very easy to instruct. They will change the schedule as needed.

Madhavi S

They basically only had two caregivers. The first girl was good, but didn't have enough time to help us. They should have more caregivers. They need to improve the special care of who they are going to send to the home. There was one girl that kept coughing, which they should have taken care of.

Donna F_4

As soon as I called them, they got somebody to stay with my husband, while I went to the emergency room. They came when I needed them.

Batania J

They are very punctual. They will let me know if they are not available and they work with my schedule. The nurses are competent and thorough. I appreciate that.

Christina W_1

There's nothing they could improve unless they can change my mom's attitude. They've worked with me and communicated with me, and they've been amazing. They are responsive, and they communicate and are personable and empathetic. It's all because of the owner. She's amazing compared to others.

John O_6

Again, they were on time. It took pressure off of me and gave my loved one back her independence. They were prompt, on time, and did what they told me they would do.

Mary H_46

As they helped her and kept her mobile it helped me a lot. I liked the consistency of the service.

Gordon M

I am the only one they actually affected. First of all, they are very caring and prompt. They did everything they said they would do.

Elizabeth P_5

They do the washing, drying, and putting away of clothes. The caregivers are on time and send plenty of help.

Karen G_7

They need to have more qualified caregivers who can meet my perimeters of hours. They can have more qualified caregivers.

Anonymous_901

They need to have the same person come. They need to have more training for their staff. They are all inexperienced. They need a lot of prompting and even then they do not do what we asked.

Kendall K

They help us a lot around the house, and they make sure that my grandfather really is taken care of. They really work with me, and they really listened to what we needed.

Ophelia M

She couldn't have been there without them because she can't take of herself at all. The lady was so kind to my mom, and she was there most of the time. My mother wasn't very kind to the lady, but she continued to be kind.

Weyna S

I work full time and being really far away made things difficult to take care of my mom. It was really easy to set everything up and get someone out there immediately.

Elizabeth H_1

They have helped by providing companionship and making her feel important. It's always the same girls so she can remember them. I like how I can get hold of everyone, and the girls that take care of her are very friendly and awesome.

Ellen W_6

They are very caring, calm, and good at making sure that everyone is comfortable. They could do a better job of training their caregivers.

Joyce v

I would expect someone who has a job to bring their own lunch. I would have liked them to bring their own lunch instead of eating our food.

Janet F_4

Helping me with all the physical requirements of my husband helps me be able to cope with it and still have the energy to do everything else. The gentleman that I have taking care of my husband now is excellent. The others have been fine, but he is superb.

Beryl Mae R

I like when they show up on time and feed my mother a good meal. They also keep the house clean. We have a regular weekend caregiver. One time, she called out and they sent a couple of substitutes. We are now missing some knives, dish cloths, and a can opener.

Nancy F_9

She just comes over and cleans. She vacuums and dusts, and I can't do it because I'm in a wheelchair. She's been a lifesaver with some things. I like the caregiver who comes out here. She's been very helpful because I don't have to worry. She can do what we need.

Brenda R

The caregivers seemed to care, and they were prompt and professional. I appreciated that they were timely and prompt.

Chris W

They are responsive. I know that my dad's needs are cared for.

Marian L

I could have sued for breach of contract because I have specifically listed in my contract that someone has to be with me 24/7. The nurse left me there for 45 minutes and didn't care that she left. Most of the services were good, except for some of the nurses who would just sit around and do nothing.

Pam D

They were very caring. Every caregiver I dealt with was caring and easy to work with. My mom needed someone there with her all day long. Having someone here to help was exactly what we needed so she could stay at home.

Morgan O_1

We've had some really good nurses come in that are able to get to my loved one's veins. The nurse calls to make sure we have the medication and schedules appointments. One time we got rejected for a medication, and she called and was personable and mad for us.

Morgan O

We've had some really good nurses come in that are able to get to my loved one's veins. The nurse calls to make sure we have the medication and schedules appointments. One time we got rejected for a medication, and she called and was personable and mad for us.

Chadwick S

BrightStar Care is great because the nurses are amazing and unbelievably helpful. BrightStar Care has made my life easier because before, I would have to go to the hospital every couple of weeks to have my infusions. Being able to do it at home has made it so much easier for me.

Jean V_1

It depends on the person, but usually BrightStar Care is reliable. My caregiver assists me with things that need to be done and she's on the ball when I call her in the night to get me out of bed and help me in the shower.

Anonymous_328

BrightStar Care does a good job, but my loved one has a different situation. The care helps because my loved one would forget her medicine if they didn't come.

John S_14

BrightStar Care is sending quality people to me, people who are good to have here in my house. BrightStar Care helps a lot. I can go off and know that my husband is being taken care of.

Mildred E

I'd tell people that BrightStar Care was responsive. Also the caregivers were available to serve as requested. The service helped the client the most by helping with physical care needs.