BrightStar Care Cumming / Gainesville

They have acceptability and hours. If we have to change our hours, they work with us. They are really responsive, and it is easy to communicate with them.

They give me comfort in the knowledge that someone is there with my mom. I like the way they were able to work with what I needed.

They pick me up from the floor, and does some housework. They keep us informed. They don't send strangers to my door.

The follow through and sending outstanding people and always keeping me informed. The care that they give him increases the quality of life for both my parents. I really like that the agency is that the people on the inside always follow up and are always on top of everything. I also really like the caregivers that they have sent Lisa and Maria. They come in they are professional they get right to work on my dad.

My dad looked forward to the caregivers coming. They seemed to go above and beyond to meet our needs. We had caregiving support when we needed.

The caregivers watched the client during the night and made sure she was alright. The caregivers were of really good quality. They were also professional.

They have provided quality care. They are professional and caring.

The agency can make my life easier by being more organized because I never knew who was coming and at what time. I would like to see more accurate timing improved within the agency, as well as more trained caregivers.

They work with me. They give me 24 hour care. I love the quality of care that they provide. They also work with my case manager.

They made the experience positive by taking care of Bonnie. I'd recommend them because they were always available on short notice and took good care of Bonnie.

They make my life easier. They help me take care of my husband and we work as a team. They are very respectful with me and my husband. I just like that everyone talks with each other, they work with me when I want to keep the same caregivers. They work with me and they go above and beyond.

They help with things like making meals and getting him dressed. I like that they have professional caregivers.

My quality of life goes up when the aide is here. They have quality aides.

They give us peace of mind that someone will be there with my mom. I like the local provider. They work well with schedule changes.

They did everything we asked them to. I liked the quick response and how easy it was to book someone.

They have stepped up to the plate since the last caregiver. We have gotten a good vaccinated caregiver to come into our home.

I can count on specific days and times that I can take care of my own things. The girls are always on time.

He does not really like the floater in the mounting, but she does help him take her medicine as we wanted. We really like the girl that comes for 4 hours though. I really like the girl we have coming. My father-in-law really likes her a lot. I like that they are prompt and do what we ask them to do.

It causes stress and concern initially when my dad was not being cared for properly. They got a better caregiver who was then able to take care of my dad and his needs. I was concerned about whether they could continue providing that care in the next week. I just think that I clearly laid out the requirements and challenges in our initial assessment. I would expect that they shouldn't send out someone unqualified for the job after understanding those challenges and requirements.

She does light housework and helps my husband The lady is prompt.

They were in a large home and now a small home but they are also getting some people and it has been overwhelming. One of the things that I would like them to do is just work on face to face meetings.

There was nothing else they could have done to make her life easier. We just needed someone to sit with her. I'm not sure what they can improve on. Some of the caregivers were much worse than others. But some of the other caregivers were amazing.

They got her food and kept her company. I like that they were nice and attentive.

They come over on the weekends which makes us able to do stuff. The people that they send are qualified.

The services helped by taking care of the client without us having to be there. I would recommend more if the caregivers showed up more.

We're still not completely seamless at times with his care, but he doesn't reject her outright, which is something he has done to other caregivers. They have been flexible and responsive. They are great.

It depends on the caregiver, we've had one that was really bad and others that were good. The bad one didn't show up for her shift and we gave her several chances. There could be better supervision. There could be more consistency in caregivers. I've had a lot of different people that have staffing issues.

They provide daily care for her, which is the most important part. I like the customer service they provide.

They stayed in contact with us frequently. I liked that they were flexible.

Knowing someone was there made it a positive experience. I liked their customer service. You can contact the local offices.

They were able to help out when while I was at work. They are flexible with the hours and if I need them short notice.

The services do things for me that I can't do for myself. The company keeps me informed about when they are coming.

They keep my dad safe and make sure he doesn't fall. The quality of care is phenomenal. They are very good at responding to the needs of the family and patient.

They were beneficial, the value of the service was just not quite as good as other places that we have contacted. They just need to find better people to come work with clients. We had one company send out someone who just dove in to work and the people with Bright Star have not done that.

It has made a big difference. They help with the house and cleaning. I am very happy with it! They help keep my things in order.

They can make my life easier by doing their job and having the caregivers show up to do their job. I would like to see training and instruction of the employees improved. They do not show up, and they do not do anything while they are here.

They could make their caregivers be on time and not let them show up a half hour late. They should be more timely.

The care depends on the caregivers. They struggle with getting care sometimes.

They have helped him the most by having a kind nursing staff, and they were attentive. Without them, I don't think that I could have handled him on my own. I would tell a friend that they were the kindest and nicest people that I have encountered during COVID-19.

It was aggravating for him having the caregiver sit there for hours not doing anything. I wouldn't recommend them. They had problems getting people to come and want to do things.

They help him at getting up and moving and going to the bathroom. The person that comes out now is better suited for my dad. He is more suitable.

I really like my caregiver. She is committed and responsible. She has helped me on all levels. I like the stability of the caregivers that the company sends.

They come out and take care of my uncle and his clothing. They try to help me as well. They are very efficient and they come in and take care of us.

My mom needs some help moving around and they are able to help her out. She has a hurt ankle and knee and they have been very flexible with us. It has been very helpful. I like that the company is immediately able to provide care. The communication is great as well.

They carry out my delivery of the medication. I like their efficiency.

They help with things on a daily basis that I could not do for myself. I have been using this agency for several years and I am very pleased with the quality of the people that they send.

I wish we could have the same person more than once, but it has made an impact. I found that they were very congenial and helpful.

They answer my questions promptly. They send help when needed. They are flexible. They have been very reliable and professional. They always help me when I need it.

They provided friendship and good care. They did everything he needed. The caregivers were excellent and the agency worked with me on keeping the same caregivers all the time.

It helped us with the patient's care. They were efficient.

They were here in the evening to help us out. The people were really nice and they were there when I needed them.

They were able to provide things that we, as the family, couldn't do ourselves. We had a very good experience with them because they were dependable, compassionate and very professional.

I was secured to know that my father was taken care of and we could take a break. I like how fast they were able to get the services started for me.

It was very helpful for a time. There should be better communication between the sitters and the family.

They are on top of getting us caregivers when we call. They've been very good and nice to us.

They should be there every day. We've had some cancellations. They need to have more people available to work.

They came and sat with her. They would give her something to do. They were responsive. They were able to get people out to help pretty quick.

They were always on time, and they put her at ease. I like Kat she is very helpful.

I don't know what I'd do without them. They could train their employees better and pay them more. They don't make enough but they work hard.

They helped the most in giving her personal interaction during COVID. I liked the individualized attention to elder care.

They have come to check my vitals and and they have also done some physical therapy. They help do my IVs and they do a good job.

They help me in a lot of ways. They take me to the doctor since I can't drive. I've had a couple of bad experiences with them, but I've gotten it settled. They used to come in and sit down until I told them to do something.

We have a good caregiver, and she is very prompt and responsive. We like the person we have working with us now. We have been using them for years, and they are great.

They are just normal housework and whatever we have asked to have done has been done. She checks the kitchen sees what needs to be done in there. So far we are pleased, and we knew of them before we had used their services. She gives my wife a bath.

They give me peace of mind. They are very caring and do a good job.

They cared for my mother and it allowed me to just be there with her and not have to be hands on all of the time. I liked that were really knowledgeable and took good care of my mother.

It took some pressure off of me and my wife. They were very responsive and communicated well. The caregiver at the end was phenomenal.

It's a big help. It has made it easy for us to know that someone will be here to take care of her. They are good about covering the shifts and communicating with us. They look after my wife's health.

I liked that they were all prompt. Everyone was kind and considerate.

It gives me flexibility and it brightens up his day to talk to someone new. I like the fact that I can leave the house while someone is here with him.

They treat her with respect and as much dignity as possible. All the girls are professional.

He really liked the ladies that came to care for him. They have also served my parents who are in a different facility and we have had some difficulty with the quality of people that come to my parents. One caregiver came with their kids. The professionalism was lacking but the availability was high.

I don't drive, so they are always on time, and they pick me up and take me where I need to go. I like the friendliness of the people that work there.

It helps him be more alert when they are here and he is aware of what is going on. They also help him move around. I like the people that they have selected to come know what they are doing and show interest.

I had two caregivers, one for the night and one for the day. The nighttime one was exceptional, and I really enjoyed the initiative she took to do things around the house. However, the day caregiver didn't do that as much. There was a big difference between the two caregivers. I wish that I would have had a checklist of things to do around the house that they could have helped me with. I have already been doing it, because it was nice to know that there was someone there if I needed help. Sometimes, I need a person to go with me for procedures that I have, and I can hire BrightStar to help me. I don't have to bug someone else.

I needed them for cosmetic reasons only. I needed them so that my sister and my children wouldn't get excited.

They have taken the worry off of me by being their to take care of my mother. They have given me more confidence to do other things. They are reliable and have good quality nurses.

They gave me a really good caregiver for my wife. I had an issue with the first caregiver that came out, and they replaced her very quickly.

I use it for my mom, and it gave me the assurance that she had someone with her when transferring her from the hospital to assisted living. They are prompt and caring, and they do their job efficiently.

I require stretching for about half hour intervals, and that's helped the most. What I like about the agency is the particular caregiver that I have right now.

I didn't have to worry about her because someone was with her. The aides they sent out were very nice.

They give us a really good general feeling. We felt cared for. I feel like the care is top notch. I like their accuracy on the days they are going to be here and the care they give us when they are here.

I haven't seen anyone do anything for anything. She relied on me, but I am not able to be there all the time. I don't know how her care goes when I am not there. They just sit on the couch, watch TV, and don't do anything all day.

There can be more communication and consistent care from the agency overall. I like that they are readily available and flexible.

I am able to leave in the morning confident that he is being cared for, and I am confident the caregiver will reach out to me if needed. They are easy to contact, and they quickly respond to my questions and needs. They worked very hard to ensure the person they brought in would do well with my father.

It has helped him a lot. His last comment to me was that he really feels good that his caregiver comes and takes care of him. We have received good, dependable service from the caregiver. She has really been doing a good job with my uncle.

It helped the most by giving a peace of mind so nothing would go wrong when he came home from the hospital. I don't know that there was anything wrong, but it was not outstanding. It was just someone coming to the home.

They were very easy to instruct. They will change the schedule as needed.

They basically only had two caregivers. The first girl was good, but didn't have enough time to help us. They should have more caregivers. They need to improve the special care of who they are going to send to the home. There was one girl that kept coughing, which they should have taken care of.

As soon as I called them, they got somebody to stay with my husband, while I went to the emergency room. They came when I needed them.

They are very punctual. They will let me know if they are not available and they work with my schedule. The nurses are competent and thorough. I appreciate that.

There's nothing they could improve unless they can change my mom's attitude. They've worked with me and communicated with me, and they've been amazing. They are responsive, and they communicate and are personable and empathetic. It's all because of the owner. She's amazing compared to others.

Again, they were on time. It took pressure off of me and gave my loved one back her independence. They were prompt, on time, and did what they told me they would do.

As they helped her and kept her mobile it helped me a lot. I liked the consistency of the service.

I am the only one they actually affected. First of all, they are very caring and prompt. They did everything they said they would do.

They do the washing, drying, and putting away of clothes. The caregivers are on time and send plenty of help.

They need to have more qualified caregivers who can meet my perimeters of hours. They can have more qualified caregivers.

They need to have the same person come. They need to have more training for their staff. They are all inexperienced. They need a lot of prompting and even then they do not do what we asked.

They help us a lot around the house, and they make sure that my grandfather really is taken care of. They really work with me, and they really listened to what we needed.

She couldn't have been there without them because she can't take of herself at all. The lady was so kind to my mom, and she was there most of the time. My mother wasn't very kind to the lady, but she continued to be kind.

I work full time and being really far away made things difficult to take care of my mom. It was really easy to set everything up and get someone out there immediately.

They have helped by providing companionship and making her feel important. It's always the same girls so she can remember them. I like how I can get hold of everyone, and the girls that take care of her are very friendly and awesome.

They are very caring, calm, and good at making sure that everyone is comfortable. They could do a better job of training their caregivers.

I would expect someone who has a job to bring their own lunch. I would have liked them to bring their own lunch instead of eating our food.

Helping me with all the physical requirements of my husband helps me be able to cope with it and still have the energy to do everything else. The gentleman that I have taking care of my husband now is excellent. The others have been fine, but he is superb.

I like when they show up on time and feed my mother a good meal. They also keep the house clean. We have a regular weekend caregiver. One time, she called out and they sent a couple of substitutes. We are now missing some knives, dish cloths, and a can opener.

She just comes over and cleans. She vacuums and dusts, and I can't do it because I'm in a wheelchair. She's been a lifesaver with some things. I like the caregiver who comes out here. She's been very helpful because I don't have to worry. She can do what we need.

The caregivers seemed to care, and they were prompt and professional. I appreciated that they were timely and prompt.

They are responsive. I know that my dad's needs are cared for.

I could have sued for breach of contract because I have specifically listed in my contract that someone has to be with me 24/7. The nurse left me there for 45 minutes and didn't care that she left. Most of the services were good, except for some of the nurses who would just sit around and do nothing.

They were very caring. Every caregiver I dealt with was caring and easy to work with. My mom needed someone there with her all day long. Having someone here to help was exactly what we needed so she could stay at home.

All of the staff has been very friendly. My father in law is home bound so having someone in his home that we trust is great.

We've had some really good nurses come in that are able to get to my loved one's veins. The nurse calls to make sure we have the medication and schedules appointments. One time we got rejected for a medication, and she called and was personable and mad for us.

BrightStar Care is great because the nurses are amazing and unbelievably helpful. BrightStar Care has made my life easier because before, I would have to go to the hospital every couple of weeks to have my infusions. Being able to do it at home has made it so much easier for me.

It depends on the person, but usually BrightStar Care is reliable. My caregiver assists me with things that need to be done and she's on the ball when I call her in the night to get me out of bed and help me in the shower.

BrightStar Care does a good job, but my loved one has a different situation. The care helps because my loved one would forget her medicine if they didn't come.

BrightStar Care is sending quality people to me, people who are good to have here in my house. BrightStar Care helps a lot. I can go off and know that my husband is being taken care of.

I'd tell people that BrightStar Care was responsive. Also the caregivers were available to serve as requested. The service helped the client the most by helping with physical care needs.