BrightStar Care Cumming / Gainesville

They answer my questions promptly. They send help when needed. They are flexible. They have been very reliable and professional. They always help me when I need it.

They provided friendship and good care. They did everything he needed. The caregivers were excellent and the agency worked with me on keeping the same caregivers all the time.

It helped us with the patient's care. They were efficient.

They were here in the evening to help us out. The people were really nice and they were there when I needed them.

It was absolutely necessary. They were dependable and they communicated if there were any changes.

They were able to provide things that we, as the family, couldn't do ourselves. We had a very good experience with them because they were dependable, compassionate and very professional.

I was secured to know that my father was taken care of and we could take a break. I like how fast they were able to get the services started for me.

It was very helpful for a time. There should be better communication between the sitters and the family.

They are on top of getting us caregivers when we call. They've been very good and nice to us.

They should be there every day. We've had some cancellations. They need to have more people available to work.

They came and sat with her. They would give her something to do. They were responsive. They were able to get people out to help pretty quick.

They were always on time, and they put her at ease. I like Kat she is very helpful.

I don't know what I'd do without them. They could train their employees better and pay them more. They don't make enough but they work hard.

They helped the most in giving her personal interaction during COVID. I liked the individualized attention to elder care.

They have come to check my vitals and and they have also done some physical therapy. They help do my IVs and they do a good job.

They help me in a lot of ways. They take me to the doctor since I can't drive. I've had a couple of bad experiences with them, but I've gotten it settled. They used to come in and sit down until I told them to do something.

We have a good caregiver, and she is very prompt and responsive. We like the person we have working with us now. We have been using them for years, and they are great.

They are just normal housework and whatever we have asked to have done has been done. She checks the kitchen sees what needs to be done in there. So far we are pleased, and we knew of them before we had used their services. She gives my wife a bath.

They give me peace of mind. They are very caring and do a good job.

They cared for my mother and it allowed me to just be there with her and not have to be hands on all of the time. I liked that were really knowledgeable and took good care of my mother.

It took some pressure off of me and my wife. They were very responsive and communicated well. The caregiver at the end was phenomenal.

It's a big help. It has made it easy for us to know that someone will be here to take care of her. They are good about covering the shifts and communicating with us. They look after my wife's health.

I liked that they were all prompt. Everyone was kind and considerate.

It gives me flexibility and it brightens up his day to talk to someone new. I like the fact that I can leave the house while someone is here with him.

They help me do the laundry and the dishes. They've been changing the caregivers and things around lately.

They treat her with respect and as much dignity as possible. All the girls are professional.

He really liked the ladies that came to care for him. They have also served my parents who are in a different facility and we have had some difficulty with the quality of people that come to my parents. One caregiver came with their kids. The professionalism was lacking but the availability was high.

I don't drive, so they are always on time, and they pick me up and take me where I need to go. I like the friendliness of the people that work there.

It helps him be more alert when they are here and he is aware of what is going on. They also help him move around. I like the people that they have selected to come know what they are doing and show interest.

I had two caregivers, one for the night and one for the day. The nighttime one was exceptional, and I really enjoyed the initiative she took to do things around the house. However, the day caregiver didn't do that as much. There was a big difference between the two caregivers. I wish that I would have had a checklist of things to do around the house that they could have helped me with. I have already been doing it, because it was nice to know that there was someone there if I needed help. Sometimes, I need a person to go with me for procedures that I have, and I can hire BrightStar to help me. I don't have to bug someone else.

I needed them for cosmetic reasons only. I needed them so that my sister and my children wouldn't get excited.

They have taken the worry off of me by being their to take care of my mother. They have given me more confidence to do other things. They are reliable and have good quality nurses.

They gave me a really good caregiver for my wife. I had an issue with the first caregiver that came out, and they replaced her very quickly.

I use it for my mom, and it gave me the assurance that she had someone with her when transferring her from the hospital to assisted living. They are prompt and caring, and they do their job efficiently.

I require stretching for about half hour intervals, and that's helped the most. What I like about the agency is the particular caregiver that I have right now.

I didn't have to worry about her because someone was with her. The aides they sent out were very nice.

They give us a really good general feeling. We felt cared for. I feel like the care is top notch. I like their accuracy on the days they are going to be here and the care they give us when they are here.

I haven't seen anyone do anything for anything. She relied on me, but I am not able to be there all the time. I don't know how her care goes when I am not there. They just sit on the couch, watch TV, and don't do anything all day.

There can be more communication and consistent care from the agency overall. I like that they are readily available and flexible.

I am able to leave in the morning confident that he is being cared for, and I am confident the caregiver will reach out to me if needed. They are easy to contact, and they quickly respond to my questions and needs. They worked very hard to ensure the person they brought in would do well with my father.

It has helped him a lot. His last comment to me was that he really feels good that his caregiver comes and takes care of him. We have received good, dependable service from the caregiver. She has really been doing a good job with my uncle.

It helped the most by giving a peace of mind so nothing would go wrong when he came home from the hospital. I don't know that there was anything wrong, but it was not outstanding. It was just someone coming to the home.

They were very easy to instruct. They will change the schedule as needed.

They basically only had two caregivers. The first girl was good, but didn't have enough time to help us. They should have more caregivers. They need to improve the special care of who they are going to send to the home. There was one girl that kept coughing, which they should have taken care of.

As soon as I called them, they got somebody to stay with my husband, while I went to the emergency room. They came when I needed them.

They are very punctual. They will let me know if they are not available and they work with my schedule. The nurses are competent and thorough. I appreciate that.

There's nothing they could improve unless they can change my mom's attitude. They've worked with me and communicated with me, and they've been amazing. They are responsive, and they communicate and are personable and empathetic. It's all because of the owner. She's amazing compared to others.

Again, they were on time. It took pressure off of me and gave my loved one back her independence. They were prompt, on time, and did what they told me they would do.

As they helped her and kept her mobile it helped me a lot. I liked the consistency of the service.

I am the only one they actually affected. First of all, they are very caring and prompt. They did everything they said they would do.

They do the washing, drying, and putting away of clothes. The caregivers are on time and send plenty of help.

They need to have more qualified caregivers who can meet my perimeters of hours. They can have more qualified caregivers.

They need to have the same person come. They need to have more training for their staff. They are all inexperienced. They need a lot of prompting and even then they do not do what we asked.

They help us a lot around the house, and they make sure that my grandfather really is taken care of. They really work with me, and they really listened to what we needed.

She couldn't have been there without them because she can't take of herself at all. The lady was so kind to my mom, and she was there most of the time. My mother wasn't very kind to the lady, but she continued to be kind.

I work full time and being really far away made things difficult to take care of my mom. It was really easy to set everything up and get someone out there immediately.

They have helped by providing companionship and making her feel important. It's always the same girls so she can remember them. I like how I can get hold of everyone, and the girls that take care of her are very friendly and awesome.

They are very caring, calm, and good at making sure that everyone is comfortable. They could do a better job of training their caregivers.

I would expect someone who has a job to bring their own lunch. I would have liked them to bring their own lunch instead of eating our food.

Helping me with all the physical requirements of my husband helps me be able to cope with it and still have the energy to do everything else. The gentleman that I have taking care of my husband now is excellent. The others have been fine, but he is superb.

I like when they show up on time and feed my mother a good meal. They also keep the house clean. We have a regular weekend caregiver. One time, she called out and they sent a couple of substitutes. We are now missing some knives, dish cloths, and a can opener.

She just comes over and cleans. She vacuums and dusts, and I can't do it because I'm in a wheelchair. She's been a lifesaver with some things. I like the caregiver who comes out here. She's been very helpful because I don't have to worry. She can do what we need.

The caregivers seemed to care, and they were prompt and professional. I appreciated that they were timely and prompt.

They are responsive. I know that my dad's needs are cared for.

I could have sued for breach of contract because I have specifically listed in my contract that someone has to be with me 24/7. The nurse left me there for 45 minutes and didn't care that she left. Most of the services were good, except for some of the nurses who would just sit around and do nothing.

They were very caring. Every caregiver I dealt with was caring and easy to work with. My mom needed someone there with her all day long. Having someone here to help was exactly what we needed so she could stay at home.

All of the staff has been very friendly. My father in law is home bound so having someone in his home that we trust is great.

We've had some really good nurses come in that are able to get to my loved one's veins. The nurse calls to make sure we have the medication and schedules appointments. One time we got rejected for a medication, and she called and was personable and mad for us.

BrightStar Care is great because the nurses are amazing and unbelievably helpful. BrightStar Care has made my life easier because before, I would have to go to the hospital every couple of weeks to have my infusions. Being able to do it at home has made it so much easier for me.

It depends on the person, but usually BrightStar Care is reliable. My caregiver assists me with things that need to be done and she's on the ball when I call her in the night to get me out of bed and help me in the shower.

BrightStar Care does a good job, but my loved one has a different situation. The care helps because my loved one would forget her medicine if they didn't come.

BrightStar Care is sending quality people to me, people who are good to have here in my house. BrightStar Care helps a lot. I can go off and know that my husband is being taken care of.

I'd tell people that BrightStar Care was responsive. Also the caregivers were available to serve as requested. The service helped the client the most by helping with physical care needs.