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Regency Home Care of North Atlanta Atlanta, GA

1633 Mount Vernon Road, Suite 200, Atlanta, GA 30338

(800) 558-0653 (Call a Family Advisor)

4.42

(14 reviews)

Offers Home Care

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Reviews of Regency Home Care of North Atlanta in Atlanta, Georgia

4.42

(14 reviews)

    Reviewer#JE07022019

    3

    July 16, 2019

    I am a current client of this provider

    Regency Home Care of North Atlanta's caregivers are low quality, but the agency itself is well-run. We have a care worker come and help my mom bathe, get dressed, they cook her breakfast, and do light housekeeping. The owner of the agency was very professional and responded right away. They just need better and more reliable caregivers.

    Provider Response

    Our agency strives to make a continuous and conscientious effort to provide well trained and qualified care providers. As a continuous effort to to promote this this effort, we highly screen our caregivers using the CQA program detailed on our website and provide additional training as necessary for specific client needs. We have also implemented a more diverse training program related to more domesticated tasks involving directed training on meal planning and meal preparations. Household tasks have also been implemented in the training module to ensure that these necessary skills and duties are readily familiar to the care providers. We strive to ensure the client is satisfied with all levels of care and services provided whether is is skilled nursing or primarily home maker services.

    Aba-1

    2

    October 11, 2018

    I am a past client of this provider

    Regency was hired to provide care for my mother. Help her get up in the morning, fix breakfast, shower, light housekeeping, and lunch. Caregivers were not consistent in arrival or departure time. Never quite got an answer on how hours were verified. The initial caregiver was sweet she was extremely soft spoken and garbled her words so that mom could not understand her. When it got to be too much we asked the agency for a replacement and they were quick to send another caregiver. HOWEVER, when the replacement left the agency they sent the first one back -- mom tried to deal with the situation but eventually had to be a bad guy again and ask for a replacement. I think that's enough for now. We cried Uncle and Regency is no longer our provider.

    Dorothy M

    5

    October 1, 2014

    I am a past client of this provider

    We had a wonderful experience with Regency Home Care. They addressed all of our needs and beyond. Kind and Caring are the two words that express how I feel about their services. My Mother has passed on now but she was appreciative of the care they offered her. Thank you again for your services and I highly recommend Regency Home Care for any senior that needs help.

    R. Hendrickson

    5

    September 1, 2014

    I am a current client of this provider

    Since 2012, I have had 2 live-in caregivers from Regency Home Care on an alternating weekly assignment. Since the start, two caregivers have left and been replaced by other competetive women. All have been easy for me to live with and good in taking care of me.

    Caring98222750

    5

    September 1, 2014

    I am a current client of this provider

    Our helper is super. She is knowledgeable, pleasant, and kind. She knows the patient's needs and often has it for him before he knows he needs it. She has a neat way to get him to take meds, with an "open wide." Cleaning is not her favorite, but she does it. She is a very good driver. (car)

    Caring98220350

    5

    September 1, 2014

    I am a current client of this provider

    Regency Home Care is my home care provider. The transportation to my physical therapy has always been very good. I also use this agency for trimming my toe nails and light house keeping in which they are very good as well!

    Joy15

    5

    January 28, 2014

    I am a past client of this provider

    My friend has received excellent care from the whole staff at Regency. The staffers are attentive, organized, personable, knowledgeable, and compassionate. I think Erich, Donna, Tammy and Marva are a care-giving team beyond compare. I highly recommend regency Home Care of North Atlanta

    Barbara81642350

    5

    December 24, 2013

    I am a current client of this provider

    The staff are pleasant and easy to work with. We have had several caregivers over the past 3 years and they have been reliable professional and trustworthy. Meeting our specific needs has been a priority and we are happy to have quality caregivers in our home.

    Jim40

    4

    October 30, 2013

    I am a current client of this provider

    My mother has been receiving excellent care since she returned from the hospital. I have peace of mind knowing someone caring and competent is always with her so she can stay at home.

    Kem2

    4

    November 20, 2012

    I am a current client of this provider

    I hired them back at the end of June of this year. They've been very good about being on time and always having somebody here for me but we have been through several different caregivers because of conflicting schedules and some other issues. I have been with them since June and I've been through about 6 or 7 girls. That's been my only drawback. They've all been sweet and nice. It's just taken us a while to find a good fit but we have a pretty good match now. She's very outgoing. She offers to do extra things and she's really good. She assists my mom with her normal daily activity. Mom had a severe stroke and she's limited to certain things she can do.

    Steve11

    5

    November 20, 2012

    I am a current client of this provider

    I had met Erich through a networking event and found him to be a really sharp guy and a good business person. I was very impressed on how he introduced his company and made me aware of the service. We used them now for probably about 4 months and he has had unbelievably good caregivers. They're really really good people. They provide excellent service. They always seemed to be on time and willing to stay. They do a very good job. They do extra chores and always stay busy. The company is just unbelievable from top to bottom. I got them for my mom because she's wheelchair bound. They mostly help her with transfers and some light housekeeping. They're very helpful, enthusiastic and very good at what they do.

    Betty16

    5

    November 20, 2012

    I am a current client of this provider

    My children felt that it was time that I had a little help in the house because I had developed macular degeneration and couldn't see very well. We looked over several applicants that we had. One of the part owners of Regency came to the house and we interviewed her and she seemed to be very knowledgeable so we got them. So far, I've been delighted with them and they have gone out of their way to just do so many little things for me that really help because I can't see or drive anymore. Every girl that they had sent me to help has been good.

    Homer1

    4

    November 20, 2012

    I am a current client of this provider

    We used 3 caregivers from Regency. The one we've had now for over a year and several months is very very good. They seemed to be very more consistent and do whatever they're supposed to be doing. The person whom they sent out is particularly good. I think they have rules that she follows about checking in and dialing in once she arrives so they have a record of exactly what she does. She works very quite well with my wife. I had some pretty bad experiences with 3 other agencies that people just randomly told me about as opposed to being recommended. So as I was searching around, the people at the church told me that they have some good service from Regency so I tried them out. They're about the 4th agency I tried. Their people seemed to be much more reliable and consistent. Their service is much better and better monitored so that's why I stayed with them. Our caregiver obviously knows how to handle and work with people that have problems with dementia. She must have practiced by experience or some kind of training to know how to do that. That is not the case I got from some caregivers I got from some other agencies. She has the skill to handle somebody with dementia. She tends to do more house work. I feel a little embarrassed bout her doing the extra work and everything. She's very good.

    Caring8099

    5

    November 20, 2012

    I am a past client of this provider

    Erich belongs belongs to my church. He had done a little seminar maybe a year or more ago about aging and caring for your elderly. When I needed a service, I felt that it was a good thing since he was a member of the church and had been for a long time. I had a knee replacement surgery. I wanted to rehab at home. My husband is 82 and he was not able to do some of the things that I needed like changing the beds and those kinds of things but I didn't need full time care at all. I called Erich and then I called another agency and nobody would do a 2-hour care except Erich. Two hours, three times a week is just exactly what I needed and Erich said he could do that and he would work with me to do that and he did. I had one caregiver came in everyday except at one time. She was not available so another girl came. They were both very nice, lovely, accommodating and gentle. They are also very knowledgeable and they did just what I needed. They were very pleasant and they came at the time that I needed them to come. One was on a Sunday morning and that is not a time that I would normally ask for but I really did need someone on a Sunday morning. I used them for 4 weeks during my surgery. They did everything for me. I had no complaints.

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    Services and Amenities of Regency Home Care of North Atlanta in Atlanta, Georgia

    Agency Type

    • Full Service Agency

    Range of services

    • Companion Care
    • Personal Care Assistants
    • Range Of Services Extra: Skilled nursing w/ proxy caregivers

    Types of care

    • Transportation: Yes
    • Doctor Visit Companionship
    • Light Housekeeping

    About Regency Home Care of North Atlanta in Atlanta, Georgia

    Regency Home Care of North Atlanta is a privately owned agency providing care to the north Metro Atlanta area. Regency is dedicated to improving the quality of life and client independence through compassionate care and uncompromising service. Our services include nursing support, personal care, mobility assistance, medication administration, light housekeeping, meal preparation, transportation, and in-facility assistance. We specialize in Alzheimer's/Dementia, Parkinson's, stroke, post-surgical recovery and ambulatory issues. Regency has our own staff of registered nurses for the initial and ongoing assessments to ensure you have the same continuity of care. We have extended our capabilities with nursing care and trained proxy caregivers to provide more support than your typical home care agency.

    Regency has exceptional standards when it comes to hiring our Certified Nursing Assistants. All employees must be Caregiver Quality Assurance Certified to assess dependability, integrity, trustworthiness, and are compassionate caregivers. They are drug tested, have a clear background record, and are bonded and fully insured as employees of Regency.

    All clients have a free assessment by a RN at the outset. We provide ongoing assessments and supervision of care by Registered Nurses in order to best address the changing needs of a client.

    • We offer services with no minimums, from 4 hours to 24 hours per day.
    • We have competitive rates with no hidden fees, no deposits, no contracts. We will quote specific rates upon our nurse performing a free assessment. We bill only in arrears for the hours actually worked.

    Please call now for more information and to schedule your free in-home assessment by a Registered Nurse!

    Map of Regency Home Care of North Atlanta

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