They help her because she gets some other activity besides me. They help keep her mentally active.
The people are pretty capable. They do everything I expect them to do.
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Reviews of Right at Home La Jolla
Home Care Reviews for Right at Home La Jolla
December 21, 2020
I am a current client of this provider
December 17, 2020
I am a current client of this provider
They come and visit me, that is helpful to me. I need company.
They are there for me when I need. That is most important for me.
December 16, 2020
I am a current client of this provider
They ask if there is anything else they can help me with.
They follow through with everything.
December 04, 2020
I am a current client of this provider
They do a wonderful job a preparing food and making homemade meals.
They make me meals.
December 04, 2020
I am a current client of this provider
My caregiver does anything I ask.
This agency needs to have all their caregivers be as qualified as the lady I have.
November 21, 2020
I am a current client of this provider
The services provided by Right at Home have been a high impact because the caregivers have patience and care for my mom.
I would recommend Right at Home because of their level of care.
November 20, 2020
I am a current client of this provider
I'm feeling better now, which is good.
I like the friendliness of the staff.
November 19, 2020
I am a current client of this provider
Without them I am not able to get out of the house. My husband needs constant care and someone to be with him.
I don't like recommending things to other people no matter what. I think this is a very tough industry and when there are so many different personalities in clients and caregivers, it is very tricky. I haven't used another service to compare it to.
November 12, 2020
I am a current client of this provider
For me, I am here every other week. She is on her own when I'm not here, for which I am grateful. To make my mom's life easier they could give her people that she has had before that were good.
She doesn't need the care as often as other people do. They have had issues with caregivers and a turnover. We call and sometimes the person she wants isn't available.
October 28, 2020
I am a current client of this provider
The most helpful part has been them being able to assist with him getting up in the morning and to bed in the evening.
I have liked the caregivers he has had and the people from the office that have come out to speak with me.
October 14, 2020
I am a past client of this provider
They helped with cleaning around the house. They cooked meals.
They were willing to go above and beyond what I feel other places wouldn't have done, as far as responsibilities are concerned.
October 14, 2020
I am a current client of this provider
They give her good care, they are friendly with her, and she enjoys being around them.
I would recommend them, but I think they could improve the administration.
October 06, 2020
I am a past client of this provider
I could do everything she did ourselves. I didn't feel like I had to explain things to her.
It comes with conditions. I wasn't happy with the person we had, and I wasn't comfortable switching to a different person because I didn't want to get her in trouble or fired.
September 24, 2020
I am a current client of this provider
They help the most in providing transportation.
I like that the company is responsive to my needs.
September 22, 2020
I am a current client of this provider
It is someone that knows him and knows what he needs. She knows me and helps me. She has been coming long enough that she knows what to do.
They have always sent out good people. I've used them several times and have always been happy.
September 08, 2020
I am a past client of this provider
I felt comfortable enough to run to the store for groceries. It gave me the freedom to do errands for us, do little things, things I wouldn't have been able to do without having them here.
I liked the care my mom received from the caregivers.
September 08, 2020
I am a current client of this provider
They take care of me and they help with anything that I need.
They are very friendly and take care of anything that I need.
September 08, 2020
I am a current client of this provider
I feel better having someone to depend on, to take me places and talk to me.
The service is very personal.
August 24, 2020
I am a current client of this provider
They keep me going. They help me get everything done around my home.
I really like the girls I have.
August 19, 2020
I am a current client of this provider
They could have segment shifts.
I like to be able to have a person to be able to do more than one thing while they are here.
August 06, 2020
I am a current client of this provider
They take me to places I didn't think I could go before.
The caregivers anticipate my needs.
July 28, 2020
I am a current client of this provider
She helps me daily with whatever I need. She helps me with my husband. She goes with us when we need to go on trips to the doctor.
They have never sent a bad person.
July 23, 2020
I am a current client of this provider
They have made it so I can live and actually sleep. I was not able to sleep without them. I have them coming in and they are a godsend.
They are very prompt and they act like they care.
July 16, 2020
I am a current client of this provider
My caregiver is always there when I need her. She arranges her time to fit mine.
I like the person that comes here.
July 09, 2020
I am a current client of this provider
I felt like they didn't follow through too well on my illness and haven't provided me with all my answers. They provided me with a better person now.
They have been reliable for me. Most of the time they have been able to sit by me with people on my schedule. I had someone with me for nine months permanently and that was very nice.
March 23, 2020
I am a current client of this provider
The girls and fellow I have are all excellent, I'm very active and the MS took a toll on me, but they fit in.
They got rid of their problems really fast.
March 12, 2020
I am a past client of this provider
They were able to pick me up and take me to my appointments.
They came on time.
February 25, 2020
I am a current client of this provider
It has been much better because I don't have to do anything by myself.
They could change the hours policy. The minimum is three hours which I don't need.
February 19, 2020
I am a past client of this provider
I wasn't doing anything but lying around. It didn't inconvenience me.
I liked the attention to my needs and requests. I liked the genuineness of the care. It didn't feel like a business transaction.
February 05, 2020
I am a current client of this provider
It's made her life easier in every which way.
I enjoy the reliability.
January 24, 2020
I am a current client of this provider
They have a consistency of being there 24/7. They prepare meals, supervise exercise and help with mental stimulation.
They have pretty good caregivers. They are attentive, responsible and they actually care. The staff is pretty responsive.
January 23, 2020
I am a current client of this provider
I do not know what I would do without them.
I like everything about them, they make me feel Right at Home and they take care of everything.
January 22, 2020
I am a current client of this provider
I can't think of anything.
They could have shorter visits and not necessarily do four hour shifts. They should do it at a discount.
January 16, 2020
I am a current client of this provider
I like it when someone comes and they are willing to come and help me do light housework. They always come with a car so they can take me to the store or the doctor.
They mostly keep their word about sending people and having people show up.
December 16, 2019
I am a current client of this provider
We had to iron out problems at the beginning because she would sit and talk for a while before she started working. I talked to the agency about that. When I came to work, I was working, so I expect self-sufficiency of the caregivers.
I haven't had any problems with them.
December 12, 2019
I am a current client of this provider
My aide can see ahead, and if she sees that I need something, she will do it.
I like the aide that comes to me.
December 10, 2019
I am a current client of this provider
It's imperative. He needs round-the-clock care.
We've had to go through a lot of different caregivers, but we ended up with two that really work. They came through.
December 10, 2019
I am a current client of this provider
The caregivers could show up.
Provider Response
Thank you for your feedback. Our number one concern at Right At Home is providing the best possible care for our clients. Our staff is committed to meeting our clients’ expectations. We expect our registered home care aides to be at their assignment on time at all times. And we provide round-the-clock phone service 7 days a week, 365 days per year to ensure that our clients and staff can reach us with their concerns. When an aide calls out of a shift, we strive without exception to ensure that another qualified aide is there to fill in. I know we discussed this issue over the phone and there were two occasions in which our caregiver didn’t show up due to illness. Unfortunately, in both cases, our aide did not notify us that she could not work. We work very hard to prevent such problems and provided needed coaching in this case. Please accept our sincere apologies and if there is anything else we can do to make things better, please reach out to me at your earliest convenience. Marc Gray, Owner
December 05, 2019
I am a current client of this provider
They're terrific! They help me in anything I need help with.
They never say no. They always try to accommodate.
November 20, 2019
I am a current client of this provider
Norma is attentive and on the spot if my wife calls her. She is a really nice lady.
I like that they are responsive. Our manager calls, keeps in touch, comes by the house. Symphony is great.
October 10, 2019
I am a current client of this provider
It frees me up to do other things. There is an adjustment time that it takes me for to accept someone is coming to my house. My wife and I are both retired and disabled. I'm free to do things, but she's home alone most of the time. I have to be comfortable if I do go out or if I'm planning on meeting someone for lunch. I know that it won't blow up in the 11th hour.
They are conscientious about doing things around the house and following the documented needs. They are good at paying attention to that.
October 10, 2019
I am a current client of this provider
It gives me the peace of mind that I do not have to worry. I do not have worry about her being alone.
They are willing to work with me in regards to the hours needed.
September 27, 2019
I am a past client of this provider
They took good care of my dad, and they took care of any administrative problems I had.
They were very motivated.
August 01, 2019
I am a current client of this provider
They take full responsibility. They are very conscientious. If there is a problem, I know about it right away.
I like that their caretakers are matched to the patient. They take a lot of time to get the right person to be with my relative.
July 26, 2019
I am a current client of this provider
The caregivers are always very nice.
I think that they could be more consistent with the caregivers.
July 02, 2019
I am a current client of this provider
We're using Right at Home La Jolla for my mother and it's been positive. They've been very helpful. They got me help, which I desperately needed, and the people they've sent have been very good. They provide companionship, cooking, cleaning, they drive her to the doctor, go grocery shopping, and walk her to the bathroom. The caregivers are very attentive, very kind, and very helpful. The scheduling has been fine. They come every day for 12 hours.
July 01, 2019
I am a current client of this provider
They talk to her, feed her on time, and change her diaper. Sometimes she gets confused, and they are always right there for her and explain things. They are very caring.
I like the caretakers and the management that call me all the time. They are concerned that everything is done correctly. The caregivers are concerned about my mom's health and take very good care of her.
June 21, 2019
I am a current client of this provider
My brother and I did not know what to do anymore. She has so many doctor's appointments, and it was to a point that I almost lost my job because I was taking so much time off to care for her.
My mom loves and trusts them. The caregiver treats my mom like family. She has even visited her off of her hours just to see how she is doing.
June 05, 2019
I am a past client of this provider
They could have listened a little more when I told them what we needed.
We had to go through a lot of different caregivers before we found a good one.
June 05, 2019
I am a past client of this provider
I don't think anybody can make her life easier. She's just a miserable person.
I liked their friendliness.
April 23, 2019
I am a current client of this provider
I don't know what I am missing until I have them, and then they are essential.
Everybody is friendly.
April 02, 2019
I am a past client of this provider
The company in general just needs improvement. They need to think more of the customer's needs.
One thing that really bothered me was that I couldn't communicate one on one with the caregiver when I needed to.
March 26, 2019
I am a current client of this provider
They check in with the office to see how things are going and will check in with me. They also have a consistent schedule.
When my mom first needs assistance, she was in really bad shape, but after about a month or so in their care I have never seen her this calm and relaxed. She seems at ease, and I know that this is not because of the care center she was at before.
March 15, 2019
I am a past client of this provider
They were here on time and ready to go.
I already have recommended them. They're very professional. Every woman was ready to go.
March 05, 2019
I am a past client of this provider
He was to the point where he couldn't do much for himself, so it helped a lot.
They were easy to work with because they listened to me when I complain about stuff.
March 05, 2019
I am a past client of this provider
The agency made her experience positive because when she had a concern, she was able to call them and get an answer right away or they came over.
I thought they were efficient, did a good job at cleaning, talking to her, and taking her to Walmart. I thought they were very nice.
March 01, 2019
I am a past client of this provider
During the time that they came I went out of town and when I came back my mother was happy and content.
They really showed an understanding of what I needed. The caregiver that they sent matched with my mom and her needs.
February 08, 2019
I am a current client of this provider
They are here for me. They do some cooking for me.
They are very friendly.
December 17, 2018
I am a current client of this provider
They have helped the most with anticipating everything, and have been totally there for me.
I like everything about them.
December 03, 2018
I am a past client of this provider
They helped my mother in her day-to-day activities.
For the most part the caregivers were competent and friendly.
November 27, 2018
I am a past client of this provider
My helper was on time, very efficient and a love. Very caring. I will miss her.
November 26, 2018
I am a current client of this provider
It has totally changed her life for the good. She came from a bad place. They make her happy and no longer sad.
I would tell a friend that they are in control and nice to their clients. She is smart, in control, and not overbearing or mean. She is nice and business like.
November 02, 2018
I am a current client of this provider
I don't think I could make it through without the care. Fortunately, I get very good people, and they come in with a smile. I have never had someone come in like they don't want to come.
I receive good care. The caregivers and nurses are very nice and patient. They don't try to rush me. They allow me the time to get to the door.
October 29, 2018
I am a past client of this provider
They were on time and did what they were supposed to do.
I had a girl who was incredible.
October 16, 2018
I am a current client of this provider
It's not my choice. My life would be easier if I didn't have to deal with this kind of thing. I am independent, so it is hard for me not to be.
They are pretty good.
September 27, 2018
I am a past client of this provider
They made our daily life very simple.
They were very professional and caring. They were quick to respond and the caregivers were compassionate.
September 17, 2018
I am a past client of this provider
There were two different girls that came out, and they did what I needed very well. I've used two other services, and the people they sent were ridiculous.
I was happy with their performance. The girls were nice, intelligent, and performed well. I think their customer interaction with the main office is a little less than professional.
August 14, 2018
I am a current client of this provider
They have someone here to help, but some of the girls aren't so great.
I think they need more hands-on management with work personnel. We get a different girl every time.
August 01, 2018
I am a current client of this provider
Now it's to the point were I can no longer move him so I can't do a lot of things for him. Having them come makes a big difference.
The caregiver knows how to move and adjust my husband. She's suited for the position.
July 02, 2018
I am a current client of this provider
The provider has enabled me to stay in my home.
The company is reliable, professional, and friendly.
June 25, 2018
I am a current client of this provider
Some caregivers are better than other. They help me with my bath and straighten up my bed and help me into my spa. I have balance therapy training right now.
Most of the people have been very good. Right at home is reasonable.
April 18, 2018
I am a current client of this provider
I'll be 93 in May and I'm an army vet. I have multiple physical problems and choose Right at Home agency to supply in home caregivers. I have been satisfied with the office stuff and caregiver employees. One employee in particular has been with me from the start and her name is Linda A.
May 23, 2017
I am a current client of this provider
Outstanding care for over 6 months. I feel very fortunate to be able to have Right at Home caregivers. All personnel have been well-trained, are on time, and are pleasant to be with. I would recommend to anyone fortunate to have them help in one's home. Honest and reliable!
December 16, 2015
I am a past client of this provider
Marc and his staff were wonderful assisting in my mother's home care. My mother enjoyed having the additional help and really bonded with all the personnel. Wendy was extremely helpful and went out of her way to always help.
September 17, 2013
I am a current client of this provider
Right at Home La Jolla is the best possible answer when you or a loved one's looking for a home care facility. The president, Marc, is quite professional and oversees his staff. They are fantastic. We couldn't have been more pleased.
August 04, 2011
I am a past client of this provider
Very good service! I was impressed with how fast they responded and they were very understanding of my current position. In less than a week I had hired a caretaker for my parents and she would answer any question I asked with superior knowledge! I would definitely recommend this Agency to anyone looking for a caretaker, they have the best service and people around!
About Right at Home La Jolla
Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer's disease and other dementias. Call us to learn more about the specific services we provide.
Custom Care Plan
From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one's specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.
Caregiver Training and Care Supervision
Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they're able to deliver the care set out in your loved one's Custom Care Plan. Before providing care, they're bonded and insured.
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