Home Helpers of San Mateo County

Offers Home Care

59 Reviews
Call (800) 973-1841
Home Helpers of San Mateo County (800) 973-1841
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Reviews of Home Helpers of San Mateo County

59 Reviews Write a review

Home Care Reviews for Home Helpers of San Mateo County

September 08, 2020

By Marilyn W_9

I am a current client of this provider

When they come in, they're happy. They make you feel young again and like you are important. They are caring, very nice, and clean.

July 28, 2020

By Father Miles R

I am a current client of this provider

It's been life-changing because they help with my diet and exercise. I've liked the caregiver.

July 28, 2020

By Ray K_3

I am a current client of this provider

The have helped the most in by doing the household chores for me. I like the caregiver that I have most of all.

June 04, 2020

By Sharon B_24

I am a current client of this provider

I can't do anything, so it is a huge impact. Being there with my mom helps, they make sure she has what she needs. They are very reliable and they took care of an incident. The caregivers are very good.

May 27, 2020

By Dianna T

I am a past client of this provider

They were great. They were very helpful in selecting someone that would stay with me 24/7.

May 22, 2020

By Haydee S

I am a current client of this provider

They fix meals for her and do light housekeeping. They provide companionship for her. We are confident in all of the caregivers that come. It is a relief knowing that they are there. It also gives the family a break.

May 20, 2020

By Marilyn J_3

I am a current client of this provider

They scheduled me with a wonderful caregiver. The office help could be improved.

May 18, 2020

By Joan N

I am a current client of this provider

I have no sight so it is a big help. I like the caregiver they send me.

April 22, 2020

By James "Jim" L

I am a current client of this provider

They were always on time. Our caregiver was extremely helpful and knowledgeable.

April 06, 2020

By Anonymous_3665

I am a past client of this provider

He was in a lot of pain before he died. I cannot believe what he went through before he died. I felt terrible because I couldn't do anything for him. We had to ask too many times about the bath. He died shortly after starting the services. The bed was too high for him, so he fell off of it several times. My daughter tried to tell the doctor to lower the bed, but no one would.

March 04, 2020

By Virginia B_6

I am a current client of this provider

The main thing I need them for is to give me baths. The caregivers are all kind.

March 04, 2020

By Frances "Deborah" L

I am a current client of this provider

They are helpful and help me improve. I have liked the quality of the caregivers. They show up on time and the caregiver was able to help me in my house right when I got home from the hospital.

February 25, 2020

By Cherie S

I am a current client of this provider

I can go to work and relax knowing that she is taken care of. The girl that comes here is patient and understanding.

February 11, 2020

By Louis B_4

I am a past client of this provider

They helped get him out of bed and they helped him whenever he needed to get up. These caregivers were the best. We were all impressed by the help he received. They were polite and they did whatever my husband wanted.

January 23, 2020

By Warren D_1

I am a current client of this provider

It makes it easier for her. They give her company, do stuff around the house, get her out of the house, and things like that. They try to fit my mother's schedule, and they work hard at getting people. So far, my mom likes the people.

December 19, 2019

By Norma D_4

I am a current client of this provider

They give me what I want. In the beginning, I had 7 or 8 different helpers, and they changed that for me. I have just one now, and she is terrific.

December 14, 2019

By Monica A

I am a past client of this provider

I needed help because I am out of state. I needed someone to check on her, and they did that. They were easy to work with and quickly responded.

November 19, 2019

By Emily G_1

I am a past client of this provider

It made my life vastly easier. They changed the bed and did my laundry. They were very responsive.

October 29, 2019

By Bernard S_3

I am a past client of this provider

They kept my loved one comfortable and clean. My loved one wanted me to be a spouse and not a nurse, so we got their help. We couldn't have managed my loved one at home without the care. They were very tender and loving.

October 10, 2019

By Debbie K_4

I am a current client of this provider

I only use someone four hours a week. It is nice to know that they'll help with whatever I need. She helps with light housework. They seem to have put me with some good people over the past couple of years.

September 26, 2019

By Deborah Z

I am a past client of this provider

The quality of the caregiver was excellent. I like that you can call them, and I got a quick response from them.

September 11, 2019

By Barbara H_26

I am a past client of this provider

They provided gentle and compassionate care. They were very quick to respond. They always provided a caregiver even at the last minute. Their caregivers were a lot more skilled and trained than others that I've had.

August 27, 2019

By Regina F_2

I am a current client of this provider

I am much more positive and not as depressed as I was. I feel like doing things for others. I think all caregivers need a raise. They are very good at what they do. I have wonderful care. I was just discussing how I want to help my neighbor get in-home help.

August 26, 2019

By John G_29

I am a current client of this provider

They could get a little closer to my preferred time frame. They are responsive and flexible.

August 12, 2019

By John D_9

I am a current client of this provider

They have taught me how to take care of myself better as I age and how to live comfortably. They have shopped for me and helped me with all kinds of aspects of daily living from cooking to picking flowers to helping me with my garden. They are providing well trained, competent, pleasant, and good humored people to help me remain in my own home as an aging senior with an illness.

June 27, 2019

By Robert B_17

I am a past client of this provider

They passed along information very quickly and gave me updates as needed. They were very informative and responsive.

June 27, 2019

By Fred H

I am a current client of this provider

They do things for me that I can't do for myself. They could give me more visits. I appreciate their care.

May 20, 2019

By John M_3

I am a current client of this provider

I don't have to worry about the care for my dad, and that way I can go to work. I like that they are very responsive when I call them with schedule changes.

May 20, 2019

By Frances M_10

I am a current client of this provider

I don't have anyone to talk to, so that's one of the better things about it. The caregivers that I have been getting are very nice.

May 20, 2019

By Rosemary Y

I am a current client of this provider

They have helped me because I live over a mountain, and it helps me to not have to drive over there as much. I like that they are prompt, and I like the quality of workers. They are flexible if I need someone to take my loved one to an appointment.

May 10, 2019

By Bernice D_2

I am a current client of this provider

They have been extremely helpful. I like basically everything about them.

April 25, 2019

By Anonymous_1818

I am a current client of this provider

There are certain things that the caregiver can't do. My loved one is bed ridden right now and very irritable. The office is really responsive, friendly, and they get things done.

April 10, 2019

By Sam R

I am a current client of this provider

They are very helpful, useful, and convenient. They are very reliable. I am familiar with the people who serve them and the person who helps us here is a fellow resident of where I live.

March 19, 2019

By Jeanne R

I am a current client of this provider

It's improved on where she was before. The people have been really caring and they do a great a job.

March 11, 2019

By Werner S

I am a current client of this provider

I don't think I would be able to do it without their help at my age. I am happy with them because they are dependable. If someone can't make it, then they will find me someone to fill in. The majority of their people are reliable, honest, capable, and really well trained.

February 22, 2019

By Ken A

I am a current client of this provider

We've had difficulty with people not showing up. My wife has dizzy spells and anxiety attacks, so she can't walk alone. She needs someone to help her balance. Without that I would have to be with her all of the time. With the caregiver here, I can go grocery shopping or to doctor appointment. Usually the caregiver we have is excellent. She is reliable and does what needs to be done.

February 11, 2019

By Shilpi D

I am a current client of this provider

They are consistent and have predictability. They provide the kind of service for when I need help.

February 11, 2019

By Roberta "Robbie" J

I am a current client of this provider

It is essential. I have to have somebody for my mother. They care, the office staff is responsive, and our caregiver is most excellent.

January 29, 2019

By Janice O_2

I am a current client of this provider

My caregiver is very well informed and is willing to help me do my exercises. I am very pleased with the service. They are very professional, knowledgeable, and understanding.

January 14, 2019

By Clara L

I am a past client of this provider

They were very considerate, and we were very happy with the services they provided. They have excellent service, and they addressed issues right away. They were quick to offer assistance.

December 13, 2018

By Margaret W_4

I am a current client of this provider

They help me the most by being really good with the tasks at hand. They have a lot of flexibility, and their caregivers are really good.

December 13, 2018

By Dorothy L_9

I am a past client of this provider

She could go out of the house instead of sitting at home. She liked their care.

November 30, 2018

By Shirley R_1

I am a current client of this provider

The caregiver keeps my loved one engaged, it's been good for my loved one to have someone there. The caregiver is really nice and will go out of their way to take good care of my loved one.

November 12, 2018

By Diana L_3

I am a past client of this provider

They made my life easier by coming and helping me out with the things I couldn't do with my broken ankle. They were reliable and on time.

November 09, 2018

By Pat H_4

I am a current client of this provider

It's really helping me a lot. I need more flexibility.

October 11, 2018

By Gwendolyn C_1

I am a current client of this provider

I'm able to go to work and Jennifer takes really good care of my mother. They could stop cutting Jennifer's hours or leaving my mom home alone.

August 10, 2018

By Shelly G

I am a current client of this provider

I think they could take it upon themselves to do more things to help. I have gone through so many caregivers at so many agencies. If we need a replacement, it is hard for them sometimes to come for the four hours. I think the caregivers should not be allowed to bring their phones to the homes. They have come here and used our laundries and have asked for money. Another caregiver would cook their personal food at the house. They weren't paying attention to my aunt, but Home Helpers has a better quality of people. Home helpers is wonderful and we got lucky.

July 26, 2018

By Joanna T

I am a current client of this provider

The drivers are polite and know where they're going because they're local. They need to replace the dispatcher because she does not answer her phone. I have told her twice that If I don't get a response within 24 hours I would contact the drivers directly for answers.

July 18, 2018

By Thorpe W

I am a current client of this provider

It has improved his life one hundred percent. It has made him more independent. The women work really hard and are personable. They find things to do in slack time. They are very caring. They take care of him.

June 11, 2018

By Tamar Y

I am a past client of this provider

The caregiver helped me with things that I couldn't do like change the bedding. They told me I could get four hours of service but I didn't need help for that long. Home Helpers was supposed to help me physically but I didn't need much. I needed more help around the house.

August 20, 2012

By Diann C.

I am a past client of this provider

My husband had a knee replacement and I had brought him home in less than a day after the surgery. Just about everything that could go wrong, went wrong, so I had to take him to the emergency room. He was in the hospital for about a week and I was there with him so I was really drained and upset. I couldn't get any help from the discharge planners. They gave me names of agencies to call for help at home, but they didn't tell me how I would pay for it. And every agency I called didn't serve the coast side where we live. One of the agencies called me back and gave me Peggy's name. I called her and she just took it from there! She came out and she was wonderful and really knowledgeable. She knew that if we had a long term care policy, it would likely cover it. We didn't have to do anything but fill out 2 documents and she handled the rest. It was like a miracle because I had no idea what to do! Peggy knew exactly what to do. And the aide she gave us turned out having an LVN license, which was a real plus. She really got my husband through his recovery. She was really knowledgeable and had very close communication with Peggy all along. They keep really good notes. I felt that the communication was really good all the way around. It was a miracle she was there. She knows a lot! Another thing is that she was available 24/7. If we had an emergency situation, we could call her and she'd be right on the phone. When you're the only family member there to take care of somebody who is really sick, having someone like Peggy is just incredible.
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About Home Helpers of San Mateo County

We are part of a national franchise system, have been in business for 5 1/2 years, are the only agency in Northern CA to win the Home Care Pulse Leader in Excellence award the last two years.

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Services and Amenities of Home Helpers of San Mateo County

Range of services

  • Companion Care
  • Personal Care Assistants

Types of care

  • Transportation: Yes
  • Doctor Visit Companionship
  • Light Housekeeping
  • Transfer Assistance
  • Dressing And Grooming
  • Bathing And Toileting
  • Exercise
  • Walking Wheelchair Assistance
  • Memory Care
  • Companionship
  • Meal Preparation
  • Errand And Grocery Assistance

Travel

  • Travel Details: Staff Will Travel 30+ Miles To Provide Care.

Screening

  • In Person Interviews
  • Reference Checks
  • Immunizations
  • Driving Record Check
  • Residency Confirmation
  • Background Checks
  • Sex Offender Check

Training

  • Continual Training

Training Areas

  • Patient Transfers
  • Stress Management
  • Family Communication
  • Transition Issues
  • Memory Care Training
  • Ethics
  • Validation Techniques
  • Training Areas Extra: Medication Reminders

Payment options

  • Insurance
  • Credit Card
  • Check
  • Payment Options Extra: Ach

Payment details

  • Payroll Provided For Caregivers

Bonded/insured

  • Bonded And Insured

Licenses

  • Licenses: 414700001
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Home Helpers of San Mateo County

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