24/7 Family Homecare

24/7 Family Homecare and the caregivers have been taking care of my grandmother for the past 3 years. She passed away this weekend! We are so thankful for the owner Dr. Julie because When we called her to let her know grandma was not doing well she sent her flowers with the nicest card. Mygranna loves them so much! We can”t say enough about how amazing everyone at 24/7 Homecare has been to our family! Thank you!

Excellent customer service. Short notice request filled immediately. The caregiver they sent was very professional and nice. Will continue to use My Choice.

Sometimes the care they provide my husband is just fine. Other times it's very bad. The caregivers are not taught basic duties. Their personal problems are brought to our home and it affects their performance. I have heard cursing from a caregiver on his personal cell phone on more that one occasion. My husband has had to go without scheduled care because another one frequently shows up at our house ill and has to go home or calls off most Mondays. They don't pay attention to the street sweeping signs and continue to park where they aren't supposed to and get a ticket. My husband even paid the ticket for one of your caregivers. The current caregiver doesn't know the difference between a dish towel and a cloth napkin. If she doesn't know where something goes in the kitchen, rather than ask, she will just throw it in wherever wants under the counter. She has been told not to touch the washer and dryer and yet continues to defy the request. Last week I was in the shower and I heard knocking on the bathroom door. I hollered that I was in the shower but, she continued to knock. I jumped out of the shower and grabbed a towel. More knocking. I dried off and began to get dressed. Louder knocking. I opened the door in my bra and panties and thinking she might want to empty the trash I handed the trash cans out to her. All she wanted was to tell me my husband had taken a call from my doctor. That's all. No emergency. She basically had no respect for my personal space.

We’re very satisfied with My Choice. At no charge, she went and visited my sister the very next day after we called, made an assessment and recommendation, and then started providing an aide to assist my sister, and provided some appliances to help her in the home. Then my sister had to go to a rehab facility briefly, and they provided an aide to help her on an every-other-day basis. Now, we have a 24-hour aide in the home, and my sister likes her. She appears to be very confident, so my sister is very satisfied at this point.

I’m not too happy with My Choice in Home. The first caregiver was late, and then something happened to him that was an emergency, so I was left without anybody overnight even though I needed 24-hour care. I had another caregiver from them who got mad at my husband and suddenly left me. I asked him to come at a certain time, but sometimes he called me five minutes before and said he was not coming, so their scheduling wasn’t great. I needed them Fridays, Saturdays, Sundays, and part of Monday mornings.

They tried very hard to accommodate me.. I have two caregivers were prompt. They gave me good service. We used them for about a month.

We have a good experience with My Choice. We have two caregivers and we like both of them. They've both been really hard working. They're very reliable, punctual and dependable.

So far, the care from MyChoice has been okay. I get a little disappointed sometimes. There are some things that has to be done but left undone. It's difficult to tell them sometimes on things I want done. If they could only look and see and do the tasks then that would be much appreciated. All the caregivers I has been diverse and all different in their work ethics. They been polite but sometimes I feel like they are not listening.