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24/7 Family Homecare
31610 Railroad Canyon Road, Suite 4, Canyon Lake, CA 92587
(800) 558-0653
Verified Partner
4.5
(19 reviews)
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Reviews of 24/7 Family Homecare in Canyon Lake, California
4.5
(19 reviews)
Brodychase
5
|
May 27, 2020
24/7 Family Homecare and the caregivers have been taking care of my grandmother for the past 3 years. She passed away this weekend! We are so thankful for the owner Dr. Julie because When we called her to let her know grandma was not doing well she sent her flowers with the nicest card. Mygranna loves them so much! We can”t say enough about how amazing everyone at 24/7 Homecare has been to our family! Thank you!
Anna
5
|
August 22, 2017
Excellent customer service. Short notice request filled immediately. The caregiver they sent was very professional and nice. Will continue to use My Choice.
ldianegray
2
|
August 27, 2016
Sometimes the care they provide my husband is just fine. Other times it's very bad. The caregivers are not taught basic duties. Their personal problems are brought to our home and it affects their performance. I have heard cursing from a caregiver on his personal cell phone on more that one occasion. My husband has had to go without scheduled care because another one frequently shows up at our house ill and has to go home or calls off most Mondays. They don't pay attention to the street sweeping signs and continue to park where they aren't supposed to and get a ticket. My husband even paid the ticket for one of your caregivers. The current caregiver doesn't know the difference between a dish towel and a cloth napkin. If she doesn't know where something goes in the kitchen, rather than ask, she will just throw it in wherever wants under the counter. She has been told not to touch the washer and dryer and yet continues to defy the request. Last week I was in the shower and I heard knocking on the bathroom door. I hollered that I was in the shower but, she continued to knock. I jumped out of the shower and grabbed a towel. More knocking. I dried off and began to get dressed. Louder knocking. I opened the door in my bra and panties and thinking she might want to empty the trash I handed the trash cans out to her. All she wanted was to tell me my husband had taken a call from my doctor. That's all. No emergency. She basically had no respect for my personal space.
RSPNQBM
4
|
May 11, 2016
We’re very satisfied with My Choice. At no charge, she went and visited my sister the very next day after we called, made an assessment and recommendation, and then started providing an aide to assist my sister, and provided some appliances to help her in the home. Then my sister had to go to a rehab facility briefly, and they provided an aide to help her on an every-other-day basis. Now, we have a 24-hour aide in the home, and my sister likes her. She appears to be very confident, so my sister is very satisfied at this point.
Provider Response
We appreciate your honest review! We try our best to give the best service at a reasonable price! Please feel free to call us with any concern or and thing that we can do better for Sister as we understand you live so far away and can't help her at this time due to your own heath issues. Thank you The My Choice Staff
Kristina5
3
|
November 30, 2015
I’m not too happy with My Choice in Home. The first caregiver was late, and then something happened to him that was an emergency, so I was left without anybody overnight even though I needed 24-hour care. I had another caregiver from them who got mad at my husband and suddenly left me. I asked him to come at a certain time, but sometimes he called me five minutes before and said he was not coming, so their scheduling wasn’t great. I needed them Fridays, Saturdays, Sundays, and part of Monday mornings.
Lisa116896050
5
|
September 16, 2015
They tried very hard to accommodate me.. I have two caregivers were prompt. They gave me good service. We used them for about a month.
Caring116801050
5
|
September 14, 2015
We have a good experience with My Choice. We have two caregivers and we like both of them. They've both been really hard working. They're very reliable, punctual and dependable.
Caring116658550
3
|
September 11, 2015
So far, the care from MyChoice has been okay. I get a little disappointed sometimes. There are some things that has to be done but left undone. It's difficult to tell them sometimes on things I want done. If they could only look and see and do the tasks then that would be much appreciated. All the caregivers I has been diverse and all different in their work ethics. They been polite but sometimes I feel like they are not listening.
Caring100946050
5
|
January 24, 2015
We found My Choice In Home care for my mom. What's really good about them is that they were there the very next day we needed them. All their caregivers, I would say, go through thorough background checks and finger printing as well. They have a lot of care providers who are either nursing assistants, going to nursing school, or happened to be a nurse before in the past. They have highly skilled people.
Denise Ann
5
|
January 21, 2015
My Choice helped us keep our dad in his home where he feels safe and comfortable. I know that when I go to sleep at night that he is in great care
Vic_Ray
5
|
July 29, 2014
I live in Canyon Lake, and I came to My Choice to find help for my Mom. The office manager, Dona was fantastic & very informative. That same day, Amy came to my Mom's home to do an assessment to see what kind of care would be suitable for her. Now, my mom has a caregiver who takes great care of her 7 days a week for a few hours a day. She's trustworthy and responsible. I am having a great experience with this company from start to finish.
Mychoiceisourchoice
5
|
July 27, 2014
We were very happy with our decision to us My Choice! The employees are very caring, comforting, patient, reliable and compassionate! We absolutely recommend My Choice In Home Care to all that want or need to have someone take care of their loved ones.
happy with My Choice
5
|
July 25, 2014
My choice In Home Care is excellent! The employees are very compassionate highly competent, comforting, caring, patient and reassuring. I highly recommend My Choice In Home Care to any & all that want or need to have someone take care of their loved ones.
MRS. HEBRON
5
|
July 25, 2014
My Choice was the Best choice for my Family. We took over caring for my Husband's Grandma and she was way too much for us alone. She has dementia & alzheimers. It seemed to get worse as the days went by. We contacted My Choice after finding them online. From the start, my Family and I were extremly pleased. From the first consultation visit to the last Nurse who took care of her. We were grateful. Grandma was a complete handful and My Choice handled her with extreme care, patience and even love. We would recommend their services to anyone in need. Thank you My Choice!!
love-faith-hope
5
|
July 24, 2014
If you are in this site you know how difficult it is to find someone who will care for our loved ones as we do and to make them as comfortable as possible. We went to many agencies before we found My Choice. From the day we visited with the staff are family was welcomed with open arms. Without all of there support we could not have made it through all of the challenges and obstacles we were given. They were there for us 24/7. Our family was so greatful for the love and care they provided through these difficult times and and would recommend them to other friends and loved ones.
ferkim
5
|
July 24, 2014
Absolutely outstanding. My Choice was referred by a friend. A wonderful, kind care giver came at exactly the time we had scheduled. She was superb, her technical skills and her bedside manner were outstanding. If everyone else in this company is as good as she was, then this is a truly wonderful resource for home healthcare. Thanks for taking such good care of my Mother.
cmbbks
5
|
July 24, 2014
My Choice should be your first choice! Their slogan speaks for itself! They customize the type of care with the right caregiver for each client! Their staff is caring and compassionate, going above & beyond to meet the needs of all clients.
11LT17
5
|
July 24, 2014
I referred this provider to a family who desperately needed their help and they got it with MyChoice. I found their service to be reliable, professional and above all else compassionate to the family to whom I referred them.
Deniseishappy
5
|
July 23, 2014
We had a great experience using My Choice Home Care. My father was suffering from dementia, and they took the best care of him. We could sleep at night knowing he was being well cared for and in good hands. I would recommend using this company when you are going through this difficult time, they are the best and really do care.
What you can do with Caring
Services and Amenities of 24/7 Family Homecare in Canyon Lake, California
Ambulatory Assistance & Accessibility
- Transfer Assistance
- Mobility & Wheelchair Assistance
Health Services
- Companion Care
- Memory Care
Staff Training & Qualifications
- Staff Driving Record Check
- Reference Checks
Transportation & Shopping
- Transportation Services for General Shopping
Companionship & Escort Assistance
- Companionship Services
Housekeeping & Maintenance
- Maintenance & Repair Services
Licensing & Inspections
- Staff Drug Screening
- Sex Offender Checks
Fitness & Wellness Programs
- Fitness Opportunities
Personal Care
- Bathing Assistance
- Toileting Assistance
- Dressing Assistance
- Personal Care Assistants
Care Management Services
- Residency Confirmation
Additional Amenity Information
- Licenses: HHA#299992037
About 24/7 Family Homecare in Canyon Lake, California
My Choice in Home Care is a Non-Medical home care company offering caregivers to individuals who need assistance with activities of daily living on an hourly or live-in basis. In addition to Non Medical services-We also can offer Disease Specific care with RNs and LVNs serving as your caregiver to help with all Medical and Non medical needs in your home!
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