They can vet the workers better, especially for really intense cases like people with Alzheimer's. They can have their workers and put something in place in their system where they have a list of emergencies where people can be on standby. If they knew ahead of time, they could take particular cases and make sure they have emergency systems in place.
My father passed away in November and I had to fly to his funeral in Georgia and had to get 3 days of nonstop caregivers to come relieve each other. The Saturday night help decided they didn't want to show up. I was out of town and my mom has Alzheimer's and is a wanderer. The one caregiver had to stay late and then a neighbor had to come when that caregiver had to go. I am wondering if there is a policy for emergency backup.
Call
(323) 214-3349
Reviews of Right at Home Glendale and Burbank
Home Care Reviews for Right at Home Glendale and Burbank
March 11, 2020
I am a past client of this provider
March 10, 2020
I am a current client of this provider
They're available which is great.
I like that they give great caregivers for my mom. They're attentive and loving which is really hard to find.
March 10, 2020
I am a current client of this provider
She is being well taken care of and doing better.
The scheduler is really awesome and provides great customer service.
March 04, 2020
I am a past client of this provider
She made my breakfast when I got out the hospital, and she made sure I had everything I needed.
It was very good because the caregiver did everything I asked.
February 19, 2020
I am a current client of this provider
They are helping me do things I can't do on my own, and they take me to doctor appointments.
The caregivers they send out are really good and caring. They have a lot of experience to help me.
February 13, 2020
I am a current client of this provider
There are a lot of things I couldn't do on my own.
I like that they are willing to work, they are malleable and work with me according to my schedule and work with me in finding my caregiver. The are great with communication.
February 05, 2020
I am a current client of this provider
My mother is very difficult and she expects them to do a lot of stuff that isn't part of their duties. I understand, but my mother is 96 and she doesn't understand, but she is glad she has company there. She would like them to ask her more questions and talk to her more. Most of them don't do that.
I like the employees they send.
January 23, 2020
I am a current client of this provider
They're helpful with my mom's exercises. They check up on her.
The caregivers are really nice. They communicate well. They are always on time.
January 21, 2020
I am a current client of this provider
When I got out of the hospital, I was in a wheelchair, and they rescued me and did everything for me.
I think they do an excellent job with choosing the workers to come and support me. They are on top of it all the time.
January 18, 2020
I am a current client of this provider
They can send people that want to work and help people. I'm in a wheelchair.
The people they send don't want to do anything.
January 16, 2020
I am a current client of this provider
They are able to help him when we are at work. They pick up the slack when we are gone.
All the people we have dealt with have been very kind.
January 15, 2020
I am a current client of this provider
They are always there to help me with my errands and such.
The owner is a big Dodger fan, like me. They're very fair, and I try to keep good communication with them.
December 20, 2019
I am a current client of this provider
They have been pretty good. They are always on time with their appointments and if they are a little late, they will let me know.
They could be completely thorough with their cleaning. When they clean, they need to put all the disposable things in the trash.
December 19, 2019
I am a current client of this provider
I just need someone more often.
They were able to match with someone on the first try.
December 13, 2019
I am a current client of this provider
It's been horrible because when they send these inexperienced people, you have to show them where everything is, and then the next time, they send someone new, and you have to do the same routine every day. I've done it so many times, so at that point, I may as well do it myself.
I would like them to hire more mature people. They seem to be awfully young and inexperienced.
December 10, 2019
I am a current client of this provider
They do vary a little bit, and it depends on the capabilities of the caretaker. They have provided services for both of us in many aspects. They help my wife get up in bed, get in the bath, help her in the kitchen, and help with dressing.
I can talk directly to the two owners.
December 09, 2019
I am a current client of this provider
They have met my needs. It is strengthening. They help with exercising, which is preventing muscle atrophy.
Their caregivers are on time.
December 05, 2019
I am a current client of this provider
They could give me more hours instead of just giving me 2 times a month. I think 3 times a month would be good.
I like that they allowed me to keep the caregiver that I like.
November 25, 2019
I am a current client of this provider
My father doesn't need as much as others. He's able to use the restroom alone. He just needs companionship, and they've done great with that!
So far, we've had three people. One came repeatedly. They've all been good so far!
November 22, 2019
I am a current client of this provider
I like that it is easy to suggest things that need to be done.
I like that she is thorough.
November 21, 2019
I am a past client of this provider
Asking more questions and getting all the details is important. For example, they could ask what my mom needs, what time she eats, and about all of her habits.
They are good for everything I have used them for.
November 18, 2019
I am a current client of this provider
It's difficult for me to clean certain things. I cannot do it anymore. She comes every two week and cleans everything perfectly.
They're just very nice. The lady they sent me is perfect for me.
November 18, 2019
I am a current client of this provider
The most helpful thing would be if they cleared up problems I had with the previous caregiver.
They explained everything, and it was clear what I was getting when I interviewed the company.
November 14, 2019
I am a current client of this provider
I fractured my left wrist, so there are a lot of things I can't do. The services have been a big help.
The quality of work the agency is doing is good. They're on time and do a good job.
November 13, 2019
I am a current client of this provider
The person that is there is very helpful and attentive.
They are prompt.
November 06, 2019
I am a past client of this provider
It was great help. If I am not around, they come around and take care of him.
It really just depends on the person. It is a different person every time. They need to be qualified and trained for what they are doing.
October 29, 2019
I am a current client of this provider
For me, the communication being improved would make my life easier.
Maybe more direct communication about the updates would be nice.
October 25, 2019
I am a current client of this provider
I think they could get better at cleaning.
They could clean better.
October 21, 2019
I am a current client of this provider
They open the door for me, and they carry the instruments needed.
I like that they have very nice and qualified caregivers.
October 21, 2019
I am a current client of this provider
They are doing alright. My leg is not well, so they come in handy. They help me clean the bathroom.
Some of them are nice, but some of the other caregivers are not very good.
October 14, 2019
I am a current client of this provider
They perform what I ask of them.
They are great.
October 10, 2019
I am a current client of this provider
They have sent our caregiver to us, and he has made the experience positive.
I recommend them all the time. We have had one caregiver for about five years, and we appreciate him.
October 04, 2019
I am a current client of this provider
They can treat their employees better.
September 27, 2019
I am a past client of this provider
We got her through Saint Barnabas. She wasn't there very often, but when she was there, she helped a lot.
I liked our caregiver. She was great.
September 23, 2019
I am a current client of this provider
It's night and day. Before, I was in a really bad spot, and it's turned everything around. Every time I turn around, something new is happening. If I need a ride and tell them a couple days in advance, they give me a ride.
The service has been incredible. They keep coming up with ways to help me.
September 23, 2019
I am a current client of this provider
They do their job really well.
They are very well trained as caregivers.
September 23, 2019
I am a current client of this provider
They help with my husband's personal grooming, showering, and shaving. They help with cooking and light housekeeping.
They are very accessible, and I can always reach someone if I need to. I like the caregiver we are using.
September 12, 2019
I am a current client of this provider
I have more tranquility, and I enjoy my existence. I am very comfortable and happy.
I like that they have a professional service, and the caregivers are clean and organized.
September 11, 2019
I am a current client of this provider
They could provide staff schedules to make my life easier.
I like that they have a personal communication so that you are always able to reach someone.
September 10, 2019
I am a past client of this provider
The people taking care of my mother were competent and caring.
I liked a lot of the people there. It was easy to contact people, and it was easy to get things done.
September 03, 2019
I am a past client of this provider
It was an enormous help. My grandma has dementia, and she has been a little bit mean and nasty towards me. Having an extra person to give her company and take some of that off of me was a real stress reliever.
The caregiver was on time, pleasant, and friendly. She was good about helping my grandmother get into the car. She stayed with her at the doctor. It went really well.
August 26, 2019
I am a current client of this provider
His life is going on, but we need someone to watch him.
Their employees are unprofessional, and they sleep on the job.
Provider Response
Dear Brendan. Thank you for taking the time to give us feedback about our service. We have very exacting standards at Right at Home and strive to make sure all of our employees are not only expertly trained but also exhibit the highest level of professionalism. However, your experience with us thus far has not reflected that and I want to offer my apology as we have not met your expectations. I am going to have our client care manager make the necessary adjustments to assure we providing you with the level of care and professionalism you and your family deserves. Additionally, I will reach out to you personally to ensure we resolve this situation. Thank you for the honor of caring for your family. Douglas Dickstein, CSA
August 15, 2019
I am a current client of this provider
It has allowed me to go to work.
They are responsive, they have expertise, and I have a good rapport with the caregiver that is assigned.
August 14, 2019
I am a current client of this provider
It is something for him to look forward to. Someone can come in and help with his mobility. She does stretches with him. It is a relief. I can go out. My mom can get some rest.
So far, the person we have that is taking care of my dad is doing a pretty good job. She helps him exercise. If you give her instructions, she does it.
August 14, 2019
I am a current client of this provider
The services were basically to transport me to a physical therapy class.
The people they have sent to us have been pretty good.
August 14, 2019
I am a past client of this provider
They understood her condition, and they were sympathetic, caring, and understanding of her needs.
They had a strong desire to help her and make things go smoothly.
July 30, 2019
I am a current client of this provider
There were some problems initially. She was replaced, and the new person is absolutely.
They are fast, efficient, and return calls promptly. They are easily approachable.
July 24, 2019
I am a current client of this provider
It just would have been impossible to provide all the care for my father alone. It was a necessity.
They do a good job. The manager is very professional, friendly, and responsive.
July 18, 2019
I am a current client of this provider
She helps me get out of bed when I need help.
I like the person from the agency.
July 18, 2019
I am a current client of this provider
The place is more organized. When my caregiver comes, I have the chance to get out and go to the store.
They're on time, friendly, and do their job quickly and efficiently.
July 09, 2019
I am a current client of this provider
Without it, I would be in bad shape.
They're good. The people do a good job. Everyone is friendly.
July 02, 2019
I am a current client of this provider
They are very good with him. They care.
The caregiver is very nice.
July 01, 2019
I am a current client of this provider
A consistent person would make it easier.
They should have a consistent person coming.
June 26, 2019
I am a current client of this provider
They are very reliable. They ask me if I want someone to fill in for my caregiver if she can't make it.
I have a wonderful caregiver who has been with me for over a year. If she can't make it, they call to get a substitute and they are very confident.
June 18, 2019
I am a past client of this provider
The caregivers were well trained.
They are very easy to work with. They had a live person answer the phone on the weekend.
May 24, 2019
I am a current client of this provider
They are doing a good job as far as doing what they are supposed to.
I like that they are very professional. They come in and do what is needed.
May 24, 2019
I am a current client of this provider
They need to be treating the injury.
They need to take a little more time helping me with my injury and answering my questions.
May 23, 2019
I am a current client of this provider
I like that I don't have to worry about doing things for my husband, and am free to do my own household things. It relieves me of all the problems with taking care of my husband.
Right now, things are better because when I started, I had new caregivers almost every day. It upset my husband to see new people, but it's been settled.
May 16, 2019
I am a past client of this provider
I am disabled, so I really needed those services. They do the things that I cannot do.
They are very good people and they provide help when it is needed. They came, swept the house, and cleaned when I needed.
May 08, 2019
I am a current client of this provider
The woman who comes is very responsible, interested, and gives my husband not only good care, but motivation. She assists with his therapy.
The person that we got was a great match.
May 01, 2019
I am a current client of this provider
It means everything.
I like the staff and caretakers that come.
May 01, 2019
I am a past client of this provider
She just needed help with everything, and the nurses in her facility were not able to provide that help.
They always had somebody when we needed somebody. They have a large number of available caregivers.
April 25, 2019
I am a current client of this provider
I don't drive, so my caregiver drives me to go shopping, to doctors visits, and all other errands. That is very helpful.
It's been very good. I have used them several times. I used them for my husband when he needed a caregiver. They are good, and they are reliable.
April 24, 2019
I am a current client of this provider
They clean my apartment.
I have a housekeeper that is very efficient, and she's a perfect example.
April 02, 2019
I am a current client of this provider
There was a time where I didn't see her for several months. When I came back, I requested my caregiver back and got her back.
I live in a very small studio apartment and she does a good job.
April 02, 2019
I am a past client of this provider
It gave me extra support, which I don't usually have.
I liked how good the managers were about getting to us and getting us the right information.
April 02, 2019
I am a current client of this provider
They have provided me with people who drive.
I like the caregiver that I have now because he is very kind. He is a good guy and we like a lot of the same things.
April 01, 2019
I am a current client of this provider
They help the most by just being here and assisting me when I need help.
The people are very nice and they are on time. They are very helpful.
April 01, 2019
I am a current client of this provider
They are very nice and they are very careful when they do their questions and when they move her to walk.
They make things comfortable for the patient.
March 04, 2019
I am a current client of this provider
They help me with my home care when I'm unable.
They are reliable, schedule quickly, and I have received the care that I wanted. Everyone speaks fluent English.
March 01, 2019
I am a current client of this provider
The jury is still out because I'm not sure how much of this my husband really needs but he still needs it. It's helpful. It keeps him active and stimulated. It's nice to have somebody there.
I would like to recommend them. They were very thorough and went to our house and sent someone who didn't work, but they were very understanding and replaced them, and this caregiver is very good and prompt.
February 19, 2019
I am a current client of this provider
They could just help move some things I have in boxes.
I like that they are consistent.
February 15, 2019
I am a current client of this provider
Without them it would be impossible.
I like that they are prompt, courteous, attentive, professional and accommodating.
February 08, 2019
I am a current client of this provider
I have three people that come regularly and they are great, but the others really do not know what they are doing and they are not trained.
The people that come here are not truly trained in some of the functions that I need them to do to make me comfortable.
February 01, 2019
I am a current client of this provider
I work full time, so when I get home, at least my loved one has been fed dinner. She is ready in her pajamas when I come home.
I will recommend them. I have recommended someone, and they have been using them for a while.
February 01, 2019
I am a current client of this provider
There is someone physically with my dad, at all times. I don't have to worry about it or manage it. He's gotten into the habit of asking the caregiver things, and not me.
They were very responsive when I first contacted them and got back to me. They are always available.
February 01, 2019
I am a past client of this provider
The most important thing was that they sent good people that I felt comfortable with.
I liked that the people who run it are very kind and understanding.
January 28, 2019
I am a current client of this provider
If there is any medicine I need, the caregivers make sure I take it.
The caregiver is always on time and ready to help me.
January 14, 2019
I am a past client of this provider
They made my life 100% better. She did a good job. I couldn't have done that without her help.
I think the little gal that they sent was a little bit young, but she was fine for me.
December 18, 2018
I am a current client of this provider
They have really helped me. I am blind, so anything they do I appreciate. The cleaning is what I appreciate. The house I live in is very dusty and they clean really well. I hate too much dust because I'm asthmatic.
Some of the caregivers that come are good and clean well. Others do okay, but forget to do things that I've told them to do. I tell them, for example, to take the trash out. They say yes, then they leave without doing the task.
December 01, 2018
I am a current client of this provider
They could have a greater impact on my life if they were more innovated and took more initiative.
They need to have more efficient people.
September 20, 2018
I am a current client of this provider
When I need somebody I can get someone but they have sent a couple of people who couldn't lift me and I need someone who can lift me.
They do well with what I need.
September 19, 2018
I am a current client of this provider
We couldn't do without them.
They are very efficient and they take care of everything.
September 12, 2018
I am a past client of this provider
I didn't have enough hours. The biggest thing was we had too much of a turnover with people. There were always changes, and that wasn't so good for us. It just didn't work out too good.
The care was average. There were some that weren't so good. We had two hours, twice a week, and that wasn't enough. With that short amount of time, we constantly had a change of people, and that wasn't so good. Some of the ladies were pretty good, but some of them not so much.
September 04, 2018
I am a past client of this provider
They made my life so easy. I cannot walk and they were doing everything that they could to make sure that I was comfortable.
The services were wonderful. They were very helpful and polite.
August 06, 2018
I am a current client of this provider
At current, I am on my vacation in order to be with him while my stepmom goes to a family reunion because we don't have a caregiver coming.
The first gentleman, although he was good, called out sick twice and apparently could no longer work. My mother-in-law requested another worker, and they said they couldn't find anyone.
August 02, 2018
I am a current client of this provider
There are some pluses and minuses because all caregivers are different. It all depends on the caretaker. Some are very caring and some are less caring.
It all starts with the owner and his staff. They are very good and they are what makes it good.
July 31, 2018
I am a current client of this provider
They provide the service and it helps me. We live in different states, so it is a benefit that they can provide good service.
I like their caregivers and the way they deal with my loved one.
July 02, 2018
I am a current client of this provider
The caregiver helps clean, cook, and she even listens to me.
I like the caregiver because she's really nice.
July 02, 2018
I am a current client of this provider
They need to listen to me about what I need done.
Sometimes the caregivers are not trained before they come out.
June 28, 2018
I am a past client of this provider
I think that they could have communicated more often about scheduling because sometimes it was a little late.
The quality of the care was very good and they made sure to cover all of the shifts that we had.
June 27, 2018
I am a past client of this provider
It had an impact in the sense that it was available. When I needed them, I could call them and use them.
It was an available service.
June 25, 2018
I am a current client of this provider
They put order back in my life and give me a sense of confidence.
I would say the whole thing is positive. They are eager and ready to assist and know what to do.
June 14, 2018
I am a current client of this provider
Initially contracted Right at Home for care for my mother for 7 days for about 2 months and we have no complaints. My mother can be demanding but she was in frail shape and needed a great deal of care and the care aides sent all provided what was needed and created a strong bond with my mom. Office staff was friendly and helped us when we needed to make some changes to care. We have since cut down the service to just 2 days per week with just one care aide and things seem to be progressing well and my mom enjoys the visits. We're very pleased with the service.
June 05, 2018
I am a past client of this provider
They helped watch my loved one so the family could take care of other things that needed to be done. Most of the people that came to the house had a tendency to be on their phones a lot. They were in the room supervising the patient, but rather than helping with other things they were on their phones. They could have done basic housekeeping or offered to help with other things.
They were adaptable and patient trying to find the right match by adapting to our needs.
June 01, 2018
I am a current client of this provider
Their services are very beneficial. I am able to get a bathe and have a few things done for me during the week.
I am receiving great care from my caregiver.
May 29, 2018
I am a current client of this provider
She did a very good job. She was on time and stayed for four hours. She did what I asked her to do.
The person was on time and followed instructions. They did a very good job.
May 29, 2018
I am a current client of this provider
They provide companionship, and the lady walks with him everyday and helps him with different things he can't do by himself.
I like the concern they have for my father.
May 23, 2018
I am a current client of this provider
They could do more work and work faster.
They are honest, they don't steal, and they are good. They have good communication.
May 22, 2018
I am a current client of this provider
I would have to do those things myself, which is hard when I have a sick husband to attend to. It helps a lot and I truly appreciate their help.
The caregivers that they send really work. They are very detailed and polite.
May 17, 2018
I am a current client of this provider
It helps a lot because they give me a little relief.
The girl that is coming out gets along well with my husband. She does a good job, and we're happy about their services.
May 17, 2018
I am a current client of this provider
Some of the things that my mother and brother are not able to do is done for them, such as cleaning.
It depends on what the people need; so far, so good. They send a guy to do carpet cleaning and he did a good job, but the guy that cleaned the windows did not do that good.
May 10, 2018
I am a current client of this provider
He gives my husband his bed bath.
He is a person, a human contact, who is very kind.
May 10, 2018
I am a current client of this provider
They helped in a way that I couldn't.
They are very good. They send out someone who is very knowledgeable.
May 04, 2018
I am a current client of this provider
They send different people out every time. What I like is that they call to let me know who is coming. It has been most helpful because there are a lot of things I can not do which they do for me such as dust, mop, clean, and vacuum.
May 04, 2018
I am a current client of this provider
They are very courteous and they keep their word about the times and appointments that they give to me. They show up on time. I have no complaints about it. Everyone I've had has been very satisfactory.
May 04, 2018
I am a current client of this provider
A young lady that has served me the last couple times is very efficient and I really like her a lot. She just went though and did what she had to do. I would tell her what I wanted and she would do it. With their services I have been able to get some of the things that I need here in my apartment. They are very thorough with what I need.
May 04, 2018
I am a current client of this provider
The caregivers do their job and they know what they are doing. I am handicapped and they make it very easy when they are here. They do their job and they do it well.
November 28, 2017
I am a current client of this provider
Right at Home is a very well-organized agency and their caregivers have good training. The administration is always available and ready to help in any way. I have had some of the same Right at Home caregivers for over a year that makes life not only easier for me, but provides emotional support for me.
November 20, 2017
I am a past client of this provider
I would recommend Right at Home because the people were nice. The service helped because it took care of my mom.
October 05, 2017
I am a past client of this provider
We requested care for my husband while I was at work. We were extremely pleased with the quality of the caregivers and so happy that Doug and Leanna were able to accommodate changes in our schedule due to doctors appointments etc. we were very happy with Right at Hone Burbank.
July 17, 2017
I am a past client of this provider
Requested help for my mom after our dad passed away. Right at Home sent 2 lovely care aides to assist. It's been 2 years and no complaints. Nice staff and very responsive. Would recommend.
May 15, 2017
I am a current client of this provider
Right at Home caregiver helped me around my home. The match made by Right at Home was excellent. The caregivers are very sensitive and willing to help.
August 25, 2016
I am a current client of this provider
Great attitude under a difficult situation.
July 29, 2016
I am a current client of this provider
Very pleased. Competent and dependable, Cesar is excellent.
December 18, 2015
I am a past client of this provider
The caregivers were friendly and competent. As my husband's condition improved we were happy to need caregivers less frequently but by that time they had become our friends. We remember them fondly.
December 18, 2015
I am a past client of this provider
We were very satisfied with Rayne.
January 28, 2015
I am a past client of this provider
We very much appreciated the timely manner your company accommodated our needs. The staff was professional, pleasan, and very helpful. I do have one suggestion. Do not rely on a message left on a message if you do not receive a call back.
January 28, 2015
I am a past client of this provider
RAH is a wonderful service. They always made sure we were getting quality caregivers. They are really a wonderful, compassionate service.
February 25, 2013
I am a current client of this provider
Right At Home gave excellent service for my mother. As the needs increased, the agency was excellent in providing qualified caregivers. The office staff was always courteous and available. They assisted our family during a difficult time and we were very satisfied with their service.
December 09, 2011
I am a past client of this provider
As you can probably imagine, it was a very stressful few weeks after my dad's stroke. Doug and his company were a real source of assistance in helping manage all that needed to be done. Working Right At Home was anything but stressful and I very much appreciate that.
About Right at Home Glendale and Burbank
Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer's disease and other dementias. Call us to learn more about the specific services we provide.
Custom Care Plan
From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one's specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.
Caregiver Training and Care Supervision
Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they're able to deliver the care set out in your loved one's Custom Care Plan. Before providing care, they're bonded and insured.
