Hospice of The West

When our beloved uncle was no longer making progress at his rehab hospital it was time for him to return home.  For him home was an assisted living apt, and to do this he needed medical oversight. At 94 yrs old, after a small stroke he was no longer able to care for himself, and he’d lost his appetite. Although he was not diagnosed with a terminal illness, these reasons allowed him to be referred to hospice.  Our family feel fortunate that we were referred to Hospice of the West. As all our family lived out of state their oversight was invaluable. To coordinate his care needs, they even facilitated a meeting between themselves (including his Case Manager, RN, & Social Worker), my uncle and myself, and his assisted living facility nursing director. With their guidance we decided to hire a sitter from another agency to keep him company and be an advocate as family were so far away. As his Durable Power of Health Care I had direct contact with all agencies participating in his care.  Hospice of the West provided me with timely updates on his condition from both the nurses and social worker, and coordinated with the care facility for his medications, equipment, and safety needs.  I was very impressed by the continuity provided by the relief nurses and weekend coverage. Care issues were identified timely and resolved. Their interactions with me were professional, compassionate, and experienced in an area many families have no knowledge. I was able to be with my uncle several days before he died. I observed first hand the encounters with bath aides, nurses, and his social worker. All treated him with respect and valued him as a person. He enjoyed them all. I honestly cannot thank them enough! .