Question 1

What ongoing training does the staff receive in dementia care?

Accepted Answer

At Azura Memory Care we recognize that those within our care deserve the highest quality of service, which is why we have invested in creating an exclusive training and engagement program called MOSAIC.  MOSAIC is used to ensure that every team member working at Azura understands what is dementia and the symptoms of the different types of this disease process such as Alzheimer’s disease, Lewy Body, Frontotemporal, and other related dementias.
In addition, MOSAIC provides hands-on training that provides insight into the proper approach and communication techniques that will allow our Team to be most successful in engaging those within our family of care to continue living life to the fullest.  
In the first year our Team receives over 90 hours of training and has over 30 hours of ongoing education each year.  Azura was also the first provider to require the Virtual Dementia Tour, a sensory experience that helps one walk in the shoes of those with memory loss.

Question 2

Describe the neighborhood around Azura Memory Care of Oconomowoc. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?

Accepted Answer

Azura Memory Care is located in a residential setting and set up to feel very much like one’s own home.

Question 3

Is Azura Memory Care of Oconomowoc affiliated with a hospital if more care is needed?

Accepted Answer

We are proud to work with all the local hospitals, clinics, home health and hospice agencies in the surrounding area.  Our goal is to ensure that our residents have the ability to seek and utilize the care they chose at any time.  We are honored to partner with in-house providers for some services such as physician, podiatry and beautician; but our residents and their families can also use outside providers too.

Question 4

How does Azura Memory Care of Oconomowoc keep residents' families informed about their loved ones' health?

Accepted Answer

Family interaction is at the heart of all that we do at Azura and our hope is that once you walk through our doors you feel like family!  Therefore, we do our utmost best to have an open line of communication with all our families including regular phone calls, emails and photos of their loved one engaged in a personalized moment of joy.  We also use social media, website blog, and enewsletters to keep those associated with Azura abreast of what is going on within our family of care.  Plus, we have monthly gatherings and events that families are invited to participate in as well.

Question 5

Who assesses residents' health and cognitive functioning? How often is that assessment repeated?

Accepted Answer

At Azura Memory Care we look at each resident as an individual and deserving of a very personalized approach, plan of care and daily smile.   Thanks to the extensive knowledge of our three-pronged interdisplinary team, all assessments required are done by our team at Azura.  These assessments are done per code, but also as needed to ensure that all aspects of our resident’s health are monitored in real-time and addressed in efficient and effective manner.

Question 6

What programs or activities does Azura Memory Care of Oconomowoc offer to keep residents engaged? How does the staff engage residents' long-term memories?

Accepted Answer

Thanks to Azura’s exclusive MOSAIC training and engagement program we offer an extensive array of activities to engage our residents socially, mentally, emotionally, physically and spiritually. 
Our goal is to help our residents maintain a high quality of life.  One way we do this is by collecting an extensive Quality of Life Profile for each resident from their loved ones.  This profile is then used to personalize their care plan and other tools that our Team uses to stimulate residents in conversations or activities that personally bring them joy.  We also take our residents out into the community to local restaurants, concerts, farmers markets or any place that will make them smile!  
We also tap into their personal desires through our MOSAIC Dreams program, which asks what our residents best day would be and then works to make that day come true.  This program has enabled residents to go on helicopter rides, fishing trips, ice skating, Brewers games and to even meet an elephant!

Question 7

How many staffers are on duty in the daytime and overnight?

Accepted Answer

We pride ourselves in offering a higher than average staffing ratio, which enables our Team to engage with residents and spend time making their personalized joys a reality.  In addition, at Azura Memory Care we monitor the acuity of each resident and of the overall home to ensure that as the needs of our residents change we are equipping them with the supports they need to maintain quality of life and quality of care.

Question 8

What techniques does Azura Memory Care of Oconomowoc use to support memory care residents during mealtimes?

Accepted Answer

Our MOSAIC Dining experience ensures that those within our care are receiving delicious and nutritious food that has been selected with their needs specifically in mind.  We first tap into the normal likes of our residents and then using a team of dietitians created a menu that is both dementia-specific and mouthwatering!  
In addition, we utilize a special approach to dining that includes our caregivers sitting down and eating with our residents.  Thereby utilizing their expertise to help cue, monitor and inspire conversations and socialization around the dinner table.  We have also utilized research on best practices in dementia that include proper table settings to ensure space and tool recognition, adjustable heights in tables and red plates to increase appetite and help with visualization of food.

Azura Memory Care of Oconomowoc

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Frequently Asked Questions

What ongoing training does the staff receive in dementia care?

Describe the neighborhood around Azura Memory Care of Oconomowoc. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?

Is Azura Memory Care of Oconomowoc affiliated with a hospital if more care is needed?

How does Azura Memory Care of Oconomowoc keep residents' families informed about their loved ones' health?

Who assesses residents' health and cognitive functioning? How often is that assessment repeated?

What programs or activities does Azura Memory Care of Oconomowoc offer to keep residents engaged? How does the staff engage residents' long-term memories?

How many staffers are on duty in the daytime and overnight?

What techniques does Azura Memory Care of Oconomowoc use to support memory care residents during mealtimes?

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