My parents lived at the retreat of Summerville for 4 months and it was awlful! My dad who cant shave hisself only got shaved twice in 4 months, during covid quarentine several times they didnt bring my parents food, one care giver cussed at my mom. everytime an issue was brought up the (woman in charge) would make excuses and nothing was ever resolved. My dad went down the hall because he wanted to call my sister, one of the workers jerked his wheelchair and told heim he wasnt allowed out of his room because he was still in quaritine from when he went to the doctor my dad told her he was told he was out of quaritine and that he wanted to call his daughter she took him back to his room and never did allow him the call. Seems there is no communication amoung staff, when (the woman in charge) was told this she stated they go by the CDC but reality she does as she pleases the day my parents left the facility they were allowed in the dining room and the lounge even though they were suppose to be still in quarintine.....(the woman in charge) allowed it ....the day before they couldnt leave room.Lastly whoever packed their stuff for them to move out did a crappy job things were just randomely thrown into bags some clothes were missing and sheets. Thank God we moved my parents out of there!!
The Retreat at Summerville
Offers Assisted Living, Independent Living, and Memory Care
24 Reviews
950 Travelers Blvd., Summerville, SC 29485
Call
(800) 385-2527
Reviews of The Retreat at Summerville
Assisted Living Reviews for The Retreat at Summerville
October 27, 2020
I am a friend or relative of a current/past resident
October 25, 2020
I am a friend or relative of a current/past resident
Staff are rude. They don't take proper care of residents. They mismanage the meds. Poor communication, food is sometimes served cold, drinks served hot, no ice after 7pm, 3 times in 4 months served pork roast and pancakes for dinner. Lose clothes in laundry, days before you get your laundry back from being washed.
Provider Response
We are sorry to hear your negative feedback and would love an opportunity to speak with you and learn more about the information you shared. We take the care and service of our residents, as well as, our reputation very seriously. Please email your contact information and a member of our regional team will reach out to discuss your concerns further. Thank you kindly.
November 14, 2019
I am a friend or relative of a current/past resident
I'm extremely happy with Royal Oaks. It's been absolutely a relief, and it's great for my mother. She loves it there. The staff has been excellent. She has the smallest room. It's just one room and a bathroom; it's working out very nicely for her. They've been very helpful and made my mother feel like she could ask for help, so she does. The activities are fantastic. They're constantly doing things. The residents are more on her cognitive level. They go on bus tours, and they're working on getting a library. They have an activity room that's quite active. It's clean and modern. It's an older building, but it's been renovated, and it looks very nice.
May 30, 2019
I visited this facility
I did not like Royal Oaks. Once you get into the facility, theres an odor. The person I talked to was reluctant to see and check on my client, but I think she was covering for her boss. I did not think the environment would be suitable for our clients. I did not see the rest of the facility because of the odor. The location was nice.
April 26, 2018
I am a friend or relative of a current/past resident
Nicely remodeled, staff has been great, moving in my family member who has been reluctant about move. Her space is good, and they have been very good at keeping me informed. Looking forward to continuing this relationship
January 03, 2018
I visited this facility
Royal Oaks was very nice. The director took us around and showed us everything. The dining area seemed fine, and the rooms seemed very nice.
May 23, 2017
I am a friend or relative of a current/past resident
I have placed my husband in respite at Royal Oaks many times over the past few years. He has dementia and all the staff love him, making him feel very welcome and comfortable there. I can't say enough about the wonderful staff at Royal Oaks. Your loved ones will be well cared for there.
January 02, 2017
I am/was a resident of this facility
I placed my mom in Royal Oaks. I am very impressed. The rooms are nice because they just remodeled the whole facility. They are always doing something, like making crafts, playing bingo, and going shopping.
November 18, 2016
I am a friend or relative of a current/past resident
My mother is a resident at Royal Oaks. Our experience has been wonderful. . Mom had a stroke 4 years ago and suffers with aphasia. She did well at home while we were able to take care of her but since moving to Royal Oaks her health and speech have both improved. She is much more active and engaged. Royal Oaks is an assisted living facility, not a hosital or nursing home. We provide all of mom's supplies, it is not the responsibility of the facility as some reviews have seemed to suggest. The staff is always friendly and helpful. We live a good distance away and work in Charleston so sometimes it's difficult to get perscriptions or take mom for a haircut. The staff has gone out of their way to help in any situation. I think the key is to be involved. Have regular contact with your loved one. Ask them questions and address any issues immediately. Either I or one of my siblings visit at least twice a week and talk on the phone in addition to visits. Mom's room is always clean and usually someone will pop in while we are there to ask if she wants to participate in an activity or to pick up laundry,etc
Moving mom into Royal Oaks in Summerville was a difficult decision to make but it was definitely the right one. No facility is perfect but mom and our family are very happy with Royal Oaks and the staff.
November 17, 2016
I visited this facility
I visited this facility on a tour and the renovations are beautiful. All the staff was friendly and went out of their way to say hello. The residents seemed to be well taken care and was taken part of activities.
November 16, 2016
I visited this facility
I have toured several communities in the Charleston area, this relatively small, but very friendly, clean and residents are busy and look well taken care of. Very impressed.
November 16, 2016
Other
I have visited several Resident's here and have been impressed. The staff are friendly and caring. Finishing up major renovations and the Community is beautiful!!
October 07, 2016
I am a friend or relative of a current/past resident
This place is unorganized from the administrator to the DON. I've visited a friend in the facility there was no soap in the bathroom, no gloves, no briefs for her. I asked one of the med tech why does she not have any supplies, and how can you'll work in a facility like that. She stated we'll have to borrow from the next resident who has. This is absurd and being that it's a health facility it should always be stock at all times. You find a few of the staff that are professional. .... not the ones in the office though their clueless. I wouldn't bring my dog to stay here!
March 16, 2016
I am a friend or relative of resident
Royal Oaks is under new management. The new facility manager has ushered in a more loving, more professional culture that is quickly filtering down to the staff. After several hospital stays, during which the facility manager numerous times visited and comforted both him and his wife, my father-in-law passed away and now the entire staff has been so involved in caring for and assisting his widow to live her life without him The entire staff has been wonderful! I highly recommend this facility to provide care for your family member.
November 23, 2015
I visited this facility
Was not pleased to this facility. Took a tour and walked by rooms that smelled like urine. One resident she was soaked with urine on her pants walking around. Residents I noticed are not payed attentioned to at all. Looks like they have no activities and are bored. The rooms are just throwed together for show rooms. Me and my family wated at least 30 minutes to get a lady from the office to talk to her and take a tour she was outside as of a staff said on a break smoking she will be in give a few minutes. This facility is very unorganized and not in good position as a assisant living.
November 18, 2015
I visited this facility
That place is a disgrace.
I took a tour you got residents sleeping in the wrong room and obviously staff didn't realize where the resident was. The lady that gave us a tour martina she has no sense of humor and few questions she was lost to answer. Was a little confusing cause she was administrative. Some of the staff I seen was sitting around or chatting in the hall while a buzzer was going off. Talked to one resident and he said people steal money from him and it was a bad place.
So no my family member will not attend this place not ran like it should be very lack of communication and not good working together skills.
October 30, 2015
I am a friend or relative of a resident
Royal Oaks seems pretty good, and we like them. Michael seems very happy. He gets to take walks outside with some of the other patients that are there. The weather is nice here. They get three meals a day, and he has physical therapy. He is doing fine. The rooms were clean and seem pretty well-kept. They have a theatre room, bingo and if you would need to go to the doctor, they can arrange that for you. They seem to have enough to keep all of them busy. The food seems to be pretty good, of which my brother seems happy. It’s pretty adequate for his needs.
August 24, 2015
I am a friend or relative of resident
Loved one was a resident for a very short time. The administration staff was very unprofessional and was either not knowledgable of HIPPA REGULATIONS or blatantly refused to follow them. While we really liked many of the staff, especially the OT and the PT (think they are from another company) there were too many "it's not my job" from the staff. There was little to no communication between shift changes with staff and one shift always blamed the other. Cleaning staff would say, in our presence, "that's not my job, it's the nurses job." They seemed to encourage the residents to stay in their rooms except during scheduled activities time which were few and far between. Staff would often be sitting down and working on each other's hair while patients were in their rooms alone. On at least two occasions, I personally witnessed a staff member yelling at and being very rude to a resident - happened to be a resident that didn't receive many visitors. Fees for this facility are less than others and may seem appealing but you certainly get what you pay for. I had very high hopes and was extremely disappointed. The decision and process of placing a loved one in a home is hard enough but to witness the many issues that I mentioned proved to be too much.
January 31, 2014
I visited this facility
Royal Oaks Senior Care was a nice clean place. It was also a lot quieter than the other facility. The staff was okay. They were friendly; however they seemed to be busy at that time. The seniors there seemed to require a lot more attention. I didn't see too much activity when I went. I just saw them just sitting around. Regarding accommodations, we did see single rooms and double rooms. They were nice and clean. The dining area was okay and the food seemed okay.
December 03, 2013
I visited this facility
Royal Oaks was dark and depressing when you walk in. It was a really old building. The staff seemed nice and polite like most of them were; however, we didn't like their rooms. I wouldn't recommend this one.
Independent Living Reviews for The Retreat at Summerville
January 21, 2021
I visited this facility
My mother-in-law is going to be staying at The Retreat at Summerville. The community is nice for what she's chosen. If it was an assisted living, we probably wouldn't have put her in there. Their assisted living facility wasn't as nice as the other ones we looked at. She will have a 2-bedroom, 2-bath cottage. It's kinda like a fourplex and it's got 1150 square feet, so she's got room for her artwork and stuff. They have dining services and housekeeping. Right now, with this COVID thing, they're delivering the meals to the clubhouse and they have to walk to the clubhouse to get it. For her needs and the way she wants to live, it's pretty much exactly what she wants.
Provider Response
Thank you for taking the time to leave us your feedback. We would like the opportunity to speak with you to learn how we can make improvements. We take great pride in our reputation and value our customer feedback. If you would email your contact information: a member of our leadership team will reach out to you. Thank you.
June 18, 2019
I visited this facility
I liked Royal Oaks, but it needs some maintenance. There's a fence that's about to fall down and it borders a restaurant, and it's not the kind of place I'd want to be close to. The rooms are very nice and they would suit us very nicely. The people were very friendly. I didn't care for the location where they served the food, which is one of the downsides of the place. The staff was really nice.
December 31, 2018
I am a friend or relative of a current/past resident
My mother is a current resident and has had a wonderful experience with the Royal Oaks. The staff are very respectful and warm as well as very professional. They is always something going on in the activity room or at the club house.
Memory Care Reviews for The Retreat at Summerville
January 19, 2020
I am a friend or relative of a current/past resident
My mother is a resident of the memory care facility. She has a private room which is spacious, though she spends little time in it. The staff is good about bringing her to the common area where they have kind folks watching after the residents.
The staff to patient ratio is not as high as I would have liked, but is very sufficient. I have never witnessed the patients being unsupervised and do not suspect it happens.
There is a noticeable smell in her room and common areas. I have witnessed staff cleaning, and suspect it is a bi-product of the facility age and nature of memory-care patient hygiene.
Having stated the only negatives, I am confident that my mother receives appropriate care.
Costs for The Retreat at Summerville
Services and Amenities of The Retreat at Summerville
Costs
- All Inclusive Rent
- Entry Fee
- Assisted Living Starting At: $3300/month
- Independent Living Starting At: $2995/month
- Memory Care Starting At: $4500/month
Room and housing options
- 2-bedroom apartments
- Companion Suites: We Offer Companion Suites
- Studio Apartments
- Condos Townhomes
- Housing Extra: Our Independent Living Cottages Offer 2 Bedroom Options. They Have Fully Stocked Kitchens With All Appliances And Washer/Dryer In All. Our Asssisted Living And Memory Care Offer Studio Apartments With Private Bathrooms And Closets.
Dining options
- Dining Room Shared Meals
- Room Service For Meals
Features
- Beauty Barber Shop
- Resident Transportation
- Party Space
- Tv Room
- Garden And Patio
- Resident Parking
Cleaning services
- Laundry For Linens
- Housekeeping
- Laundry For Clothing
Technology and entertainment
- Cable In Rooms
- Wifi
Health services
- Hospice Care
- Medication Management
- Nurse On Staff: Yes
- Pharma
Financial guidance
- Home Sale Assistance
- Va Benefits Consultation
- Financing Advice
Guest services
- Guest Parking
- Guests At Mealtime
- Overnight Guests
General
- Resident Capacity: 53
- Minimum Age: 55
- Pets: Small Pets Allowed
Licenses
- State Licenses: CRC-0859
About The Retreat at Summerville
The Retreat at Summerville provides premier senior living options with superior personalized care and a compassionate staff. Our facility offers luxury-style accommodations with a comfortable, small-town feel.
Phoenix Senior Living, whose leadership collectively has been serving seniors for more than thirty years, believes that transitioning into your new home at The Retreat at Summerville will welcome a new chapter in your life, where seniors can live as independently as they desire — a life where seniors live, love, learn.
INDEPENDENT LIVING – PROVIDING THE FREEDOM AND TIME TO ENJOY LIFE
The Retreat at Summerville will offer the finest in independent living for active seniors with a simplified lifestyle that is free from the chores and responsibilities of maintaining a home, with a choice of luxurious apartment layout designs to choose from. Conveniently located to theaters, banks, churches, and shopping, The Retreat at Summerville will provide a vibrant social setting, with daily events and activities that foster new friendships, community, and a purposeful lifestyle.
ASSISTED LIVING – WE CELEBRATE UNIQUENESS
At The Retreat at Summerville, we will care for our residents as we would our own family. We will offer individually-tailored purposeful interaction with just the right amount of assistance, including daily living services such as grooming and medication management. Residents will be encouraged to engage with our wide variety of activities, which will introduce them to new experiences and create a spirit of achievement and emotional well-being.
MEMORY CARE – CREATING PURPOSEFUL DAYS
We specialize in caring for seniors who experience Alzheimer’s and the many forms of dementia, and we understand that memory loss can take its toll on loved ones. The Retreat at Summerville will help manage the highs and lows of living with someone with Alzheimer’s or dementia in a comfortable home-like setting, which will be carefully designed to create a peaceful and familiar environment. When living with memory loss, cultivating a successful day isn’t always easy, but our caregivers proceed with patience, compassion, and respect in all circumstances.
RESPITE CARE – A TEMPORARY REST
We acknowledge that being a caregiver for your aging loved one is a noble and admirable act, but it takes significant physical, emotional, and mental energy. Respite Care offers brief reprieves caregivers from those duties, providing them time to rejuvenate while knowing their loved one is well cared for. Our personal care extends to those recovering from surgery or a recent hospital stay, giving your loved one time to heal.
Get CostsMap of The Retreat at Summerville
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