The Retreat at Summerville

Offers Assisted Living, Independent Living, and Memory Care

32 Reviews
950 Travelers Blvd., Summerville, SC 29485
Call (800) 385-2527
The Retreat at Summerville (800) 385-2527

Reviews of The Retreat at Summerville

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Assisted Living Reviews for The Retreat at Summerville

October 25, 2020

By concerned2020

I am a friend or relative of a current/past resident

Staff are rude. They don't take proper care of residents. They mismanage the meds. Poor communication, food is sometimes served cold, drinks served hot, no ice after 7pm, 3 times in 4 months served pork roast and pancakes for dinner. Lose clothes in laundry, days before you get your laundry back from being washed.

Provider Response

We are sorry to hear your negative feedback and would love an opportunity to speak with you and learn more about the information you shared. We take the care and service of our residents, as well as, our reputation very seriously. Please email your contact information and a member of our regional team will reach out to discuss your concerns further. Thank you kindly.

November 14, 2019

By Pat

I am a friend or relative of a current/past resident

I'm extremely happy with Royal Oaks. It's been absolutely a relief, and it's great for my mother. She loves it there. The staff has been excellent. She has the smallest room. It's just one room and a bathroom; it's working out very nicely for her. They've been very helpful and made my mother feel like she could ask for help, so she does. The activities are fantastic. They're constantly doing things. The residents are more on her cognitive level. They go on bus tours, and they're working on getting a library. They have an activity room that's quite active. It's clean and modern. It's an older building, but it's been renovated, and it looks very nice.

May 30, 2019

By ReviewerAT0517

I visited this facility

I did not like Royal Oaks. Once you get into the facility, there’s an odor. The person I talked to was reluctant to see and check on my client, but I think she was covering for her boss. I did not think the environment would be suitable for our clients. I did not see the rest of the facility because of the odor. The location was nice.

April 26, 2018

By Deb-sue

I am a friend or relative of a current/past resident

Nicely remodeled, staff has been great, moving in my family member who has been reluctant about move. Her space is good, and they have been very good at keeping me informed. Looking forward to continuing this relationship

January 03, 2018

By Joette

I visited this facility

Royal Oaks was very nice. The director took us around and showed us everything. The dining area seemed fine, and the rooms seemed very nice.

May 23, 2017

By bctoteach

I am a friend or relative of a current/past resident

I have placed my husband in respite at Royal Oaks many times over the past few years. He has dementia and all the staff love him, making him feel very welcome and comfortable there. I can't say enough about the wonderful staff at Royal Oaks. Your loved ones will be well cared for there.

January 02, 2017

By Dee361634

I am/was a resident of this facility

I placed my mom in Royal Oaks. I am very impressed. The rooms are nice because they just remodeled the whole facility. They are always doing something, like making crafts, playing bingo, and going shopping.

November 18, 2016


I am a friend or relative of a current/past resident

My mother is a resident at Royal Oaks. Our experience has been wonderful. . Mom had a stroke 4 years ago and suffers with aphasia. She did well at home while we were able to take care of her but since moving to Royal Oaks her health and speech have both improved. She is much more active and engaged. Royal Oaks is an assisted living facility, not a hosital or nursing home. We provide all of mom's supplies, it is not the responsibility of the facility as some reviews have seemed to suggest. The staff is always friendly and helpful. We live a good distance away and work in Charleston so sometimes it's difficult to get perscriptions or take mom for a haircut. The staff has gone out of their way to help in any situation. I think the key is to be involved. Have regular contact with your loved one. Ask them questions and address any issues immediately. Either I or one of my siblings visit at least twice a week and talk on the phone in addition to visits. Mom's room is always clean and usually someone will pop in while we are there to ask if she wants to participate in an activity or to pick up laundry,etc Moving mom into Royal Oaks in Summerville was a difficult decision to make but it was definitely the right one. No facility is perfect but mom and our family are very happy with Royal Oaks and the staff.

November 17, 2016

By ksmig

I visited this facility

I visited this facility on a tour and the renovations are beautiful. All the staff was friendly and went out of their way to say hello. The residents seemed to be well taken care and was taken part of activities.

November 16, 2016

By Torrey

I visited this facility

I have toured several communities in the Charleston area, this relatively small, but very friendly, clean and residents are busy and look well taken care of. Very impressed.

November 16, 2016

By MMouse


I have visited several Resident's here and have been impressed. The staff are friendly and caring. Finishing up major renovations and the Community is beautiful!!

October 07, 2016

By Concerned 1004

I am a friend or relative of a current/past resident

This place is unorganized from the administrator to the DON. I've visited a friend in the facility there was no soap in the bathroom, no gloves, no briefs for her. I asked one of the med tech why does she not have any supplies, and how can you'll work in a facility like that. She stated we'll have to borrow from the next resident who has. This is absurd and being that it's a health facility it should always be stock at all times. You find a few of the staff that are professional. .... not the ones in the office though their clueless. I wouldn't bring my dog to stay here!

March 16, 2016

By Close Observer

I am a friend or relative of resident

Royal Oaks is under new management. The new facility manager has ushered in a more loving, more professional culture that is quickly filtering down to the staff. After several hospital stays, during which the facility manager numerous times visited and comforted both him and his wife, my father-in-law passed away and now the entire staff has been so involved in caring for and assisting his widow to live her life without him The entire staff has been wonderful! I highly recommend this facility to provide care for your family member.

November 23, 2015

By Sstephens

I visited this facility

Was not pleased to this facility. Took a tour and walked by rooms that smelled like urine. One resident she was soaked with urine on her pants walking around. Residents I noticed are not payed attentioned to at all. Looks like they have no activities and are bored. The rooms are just throwed together for show rooms. Me and my family wated at least 30 minutes to get a lady from the office to talk to her and take a tour she was outside as of a staff said on a break smoking she will be in give a few minutes. This facility is very unorganized and not in good position as a assisant living.

November 18, 2015

By Jsmoak

I visited this facility

That place is a disgrace. I took a tour you got residents sleeping in the wrong room and obviously staff didn't realize where the resident was. The lady that gave us a tour martina she has no sense of humor and few questions she was lost to answer. Was a little confusing cause she was administrative. Some of the staff I seen was sitting around or chatting in the hall while a buzzer was going off. Talked to one resident and he said people steal money from him and it was a bad place. So no my family member will not attend this place not ran like it should be very lack of communication and not good working together skills.

October 30, 2015

By David101988750

I am a friend or relative of a resident

Royal Oaks seems pretty good, and we like them. Michael seems very happy. He gets to take walks outside with some of the other patients that are there. The weather is nice here. They get three meals a day, and he has physical therapy. He is doing fine. The rooms were clean and seem pretty well-kept. They have a theatre room, bingo and if you would need to go to the doctor, they can arrange that for you. They seem to have enough to keep all of them busy. The food seems to be pretty good, of which my brother seems happy. It’s pretty adequate for his needs.

August 24, 2015

By cares-for-loved-one

I am a friend or relative of resident

Loved one was a resident for a very short time. The administration staff was very unprofessional and was either not knowledgable of HIPPA REGULATIONS or blatantly refused to follow them. While we really liked many of the staff, especially the OT and the PT (think they are from another company) there were too many "it's not my job" from the staff. There was little to no communication between shift changes with staff and one shift always blamed the other. Cleaning staff would say, in our presence, "that's not my job, it's the nurses job." They seemed to encourage the residents to stay in their rooms except during scheduled activities time which were few and far between. Staff would often be sitting down and working on each other's hair while patients were in their rooms alone. On at least two occasions, I personally witnessed a staff member yelling at and being very rude to a resident - happened to be a resident that didn't receive many visitors. Fees for this facility are less than others and may seem appealing but you certainly get what you pay for. I had very high hopes and was extremely disappointed. The decision and process of placing a loved one in a home is hard enough but to witness the many issues that I mentioned proved to be too much.

January 31, 2014

By Denise16

I visited this facility

Royal Oaks Senior Care was a nice clean place. It was also a lot quieter than the other facility. The staff was okay. They were friendly; however they seemed to be busy at that time. The seniors there seemed to require a lot more attention. I didn't see too much activity when I went. I just saw them just sitting around. Regarding accommodations, we did see single rooms and double rooms. They were nice and clean. The dining area was okay and the food seemed okay.

December 03, 2013

By Caring74626950

I visited this facility

Royal Oaks was dark and depressing when you walk in. It was a really old building. The staff seemed nice and polite like most of them were; however, we didn't like their rooms. I wouldn't recommend this one.
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Independent Living Reviews for The Retreat at Summerville

June 18, 2019

By Edith

I visited this facility

I liked Royal Oaks, but it needs some maintenance. There's a fence that's about to fall down and it borders a restaurant, and it's not the kind of place I'd want to be close to. The rooms are very nice and they would suit us very nicely. The people were very friendly. I didn't care for the location where they served the food, which is one of the downsides of the place. The staff was really nice.

December 31, 2018

By Dala Dolan

I am a friend or relative of a current/past resident

My mother is a current resident and has had a wonderful experience with the Royal Oaks. The staff are very respectful and warm as well as very professional. They is always something going on in the activity room or at the club house.
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Memory Care Reviews for The Retreat at Summerville

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Costs for The Retreat at Summerville

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Services and Amenities of The Retreat at Summerville


  • All Inclusive Rent
  • Entry Fee
  • Assisted Living Starting At: $3300/month
  • Independent Living Starting At: $2995/month
  • Memory Care Starting At: $4500/month

Room and housing options

  • 2-bedroom apartments
  • Companion Suites: We Offer Companion Suites
  • Studio Apartments
  • Condos Townhomes
  • Housing Extra: Our Independent Living Cottages Offer 2 Bedroom Options. They Have Fully Stocked Kitchens With All Appliances And Washer/Dryer In All. Our Asssisted Living And Memory Care Offer Studio Apartments With Private Bathrooms And Closets.

Dining options

  • Dining Room Shared Meals
  • Room Service For Meals


  • Beauty Barber Shop
  • Resident Transportation
  • Party Space
  • Tv Room
  • Garden And Patio
  • Resident Parking

Cleaning services

  • Laundry For Linens
  • Housekeeping
  • Laundry For Clothing

Technology and entertainment

  • Cable In Rooms
  • Wifi

Health services

  • Hospice Care
  • Medication Management
  • Nurse On Staff: Yes
  • Pharma

Financial guidance

  • Home Sale Assistance
  • Va Benefits Consultation
  • Financing Advice

Guest services

  • Guest Parking
  • Guests At Mealtime
  • Overnight Guests


  • Resident Capacity: 53
  • Minimum Age: 55
  • Pets: Small Pets Allowed


  • State Licenses: CRC-0859
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About The Retreat at Summerville

The Retreat at Summerville provides premier senior living options with superior personalized care and a compassionate staff. Our facility offers luxury-style accommodations with a comfortable, small-town feel.

Phoenix Senior Living, whose leadership collectively has been serving seniors for more than thirty years, believes that transitioning into your new home at The Retreat at Summerville will welcome a new chapter in your life, where seniors can live as independently as they desire — a life where seniors live, love, learn.


The Retreat at Summerville will offer the finest in independent living for active seniors with a simplified lifestyle that is free from the chores and responsibilities of maintaining a home, with a choice of luxurious apartment layout designs to choose from. Conveniently located to theaters, banks, churches, and shopping, The Retreat at Summerville will provide a vibrant social setting, with daily events and activities that foster new friendships, community, and a purposeful lifestyle.


At The Retreat at Summerville, we will care for our residents as we would our own family. We will offer individually-tailored purposeful interaction with just the right amount of assistance, including daily living services such as grooming and medication management. Residents will be encouraged to engage with our wide variety of activities, which will introduce them to new experiences and create a spirit of achievement and emotional well-being.


We specialize in caring for seniors who experience Alzheimer’s and the many forms of dementia, and we understand that memory loss can take its toll on loved ones. The Retreat at Summerville will help manage the highs and lows of living with someone with Alzheimer’s or dementia in a comfortable home-like setting, which will be carefully designed to create a peaceful and familiar environment. When living with memory loss, cultivating a successful day isn’t always easy, but our caregivers proceed with patience, compassion, and respect in all circumstances.


We acknowledge that being a caregiver for your aging loved one is a noble and admirable act, but it takes significant physical, emotional, and mental energy. Respite Care offers brief reprieves caregivers from those duties, providing them time to rejuvenate while knowing their loved one is well cared for. Our personal care extends to those recovering from surgery or a recent hospital stay, giving your loved one time to heal.

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The Retreat at Summerville

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